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薪资: 4千-5千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

1、负责检查客房的清洁状况和布置规格达到酒店规定的标准;2、负责客房楼层的家具、设备以及清洁卫生器具的保养工作; 3、检查所有的VIP房,每班抽查一定数量的客房,发现异常情况及时处理并向上级汇报; 4、负责员工的排班、考勤和休假的初审工作,安排日常工作,发现日常工作中发生的问题要及时汇报与处理; 5、掌握客房状态,及时将变化情况,做好客人遗留物品记录及招领工作; 6、协助部门经理做好员工评估和考核工作;7、落实每月的培训计划;8、有客房工作带班经验

薪资: 5千-6千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

1、负责检查客房的清洁状况和布置规格达到酒店规定的标准;2、负责客房楼层的家具、设备以及清洁卫生器具的保养工作; 3、检查所有的VIP房,每班抽查一定数量的客房,发现异常情况及时处理并向上级汇报; 4、负责员工的排班、考勤和休假的初审工作,安排日常工作,发现日常工作中发生的问题要及时汇报与处理; 5、掌握客房状态,及时将变化情况,做好客人遗留物品记录及招领工作; 6、协助部门经理做好员工评估和考核工作;7、落实每月的培训计划;

薪资: 5千-6千 经验:5年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1. 全面负责客房部的经营与管理工作,确保部门工作能顺利有效的进行,对酒店总经理负责。2. 维护酒店形象,提高服务意识。3. 负责制定客房部的工作计划并组织实施,定期向酒店总经理汇报工作。4. 负责组织、拟定客房内部的组织机构、各岗位职责、工作流程,检查员工纪律,负责部门所有人员的思想教育,提高全体员工的业务素质,并实施所属员工的任务奖惩方案。5. 做好客房各个区域及岗位的监督和检查工作,并做好记录,同时根据存在问题做总结并制定计划。5. 主持部门业务会议,传达公司及酒店的方针政策和信息,进行业务沟通。6. 负责向下属员工下达工作指标和工作任务,并指导其工作。7. 负责各岗位的排班、考勤和休假的审核工作,根据客情和员工特点合理安排好部门人员的分配及调度工作。8. 每日做好房间的抽查工作,重点检查VIP房及做好VIP接待;9. 负责与其它部门的沟通协调工作,确保工作的顺利进行;10. 负责客房部各项工作的检查和落实工作;11. 负责宾客建议的征询,建立良好的对客关系,最大限度地满足宾客的需求,提高服务质量;妥善处理宾客投诉,提高顾客满意度;12. 定期安排设备维修保养、用品添置和更新改造计划;13.督促杀虫公司对酒店各个区域及部分客房的控虫工作,根据实际情况跟进杀虫质量;14.巡查各个区域绿植的存活状态及生长状态,发现问题及时和绿植公司沟通并要求修剪及更换;15.检查布草洗涤质量,将存在问题做好反馈,确保棉织品的洗涤质量;16.检查和督导PA技工晶面处理状况,地毯、沙发等清洗质量;17.根据部门的人员编制及实际的出租率,拟定并实施部门的年度、季度、月度、周工作计划;18.负责客房部所有资产的维护保养及管理工作;19.做好月底各项盘点报表的审核工作,做好成本的核算及控制工作;20.负责各岗位的梯队人才培养工作;21. 负责制定客房部的培训计划并组织实施,关心员工思想、生活和业务水平的提高,提高部门员工的专业工作技能;22. 按时完成上级交办的其它工作。任职资格:◆ 酒店管理等相关专业,大专及以上学历;◆ 普通话标准,英语表达较好者优先录用;◆ 5年以上同等岗位工作经验;◆ 五官端正,形象气质佳;◆ 熟练使用相关办公软件;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心、事业心与执行力。

薪资: 4千-5千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1. 维护酒店形象,提高服务意识。2. 协助部门经理做好客房部的日常管理工作,定期向客房部经理汇报工作。3. 根据部门工作计划,带领员工积极完成各项接待任务和经营指标。4. 负责客房部的督导、巡查、人员安排和调整工作。5. 负责下属员工规范服务和工作流程的检查工作,不断提高客房服务质量。6. 负责了解宾客对客房服务质量的意见或建议,并及时作出相应的汇报与调整,最大限度地满足宾客的需求。7. 负责向下属员工下达工作指标和工作任务,并指导其工作。8. 协助部门经理做好与其它部门的沟通协调工作,确保工作的顺利进行。9. 接受并处理宾客投诉,提高顾客满意度。10. 协助部门经理做好设施设备的维护保养工作。11. 协助部门经理制定部门的培训计划,并对下属员工进行培训,提高部门员工的专业工作技能。12. 负责部门考勤的制作,并及时上交人力资源部。13. 做好接班人的培养工作。14. 按时完成上交办的其它工作。任职资格:◆ 酒店管理等相关专业,大专及以上学历;◆ 英语口语流利、普通话标准;◆ 3年以上同岗位工作经验;◆ 五官端正,形象良好;◆ 熟练使用相关办公软件;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心与执行力。

薪资: 3千-4千 经验:3年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1. 维护酒店形象,提高服务意识。2. 协助部门经理做好客房部的日常管理工作,定期向客房部经理汇报工作。3. 根据部门工作计划,带领员工积极完成各项接待任务和经营指标。4. 负责客房部的督导、巡查、人员安排和调整工作。5. 负责下属员工规范服务和工作流程的检查工作,不断提高客房服务质量。6. 负责了解宾客对客房服务质量的意见或建议,并及时作出相应的汇报与调整,最大限度地满足宾客的需求。7. 负责向下属员工下达工作指标和工作任务,并指导其工作。8. 协助部门经理做好与其它部门的沟通协调工作,确保工作的顺利进行。9. 接受并处理宾客投诉,提高顾客满意度。10. 协助部门经理做好设施设备的维护保养工作。11. 协助部门经理制定部门的培训计划,并对下属员工进行培训,提高部门员工的专业工作技能。12. 负责部门考勤的制作,并及时上交人力资源部。13. 做好接班人的培养工作。14. 按时完成上交办的其它工作。任职资格:◆ 酒店管理等相关专业,大专及以上学历;◆ 英语口语流利、普通话标准;◆ 3年以上同岗位工作经验;◆ 五官端正,形象良好;◆ 熟练使用相关办公软件;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心与执行力。

薪资: 5千-6千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

工作地点:上海、无锡、南京、苏州、杭州岗位职责:1. 全面负责客房部的经营与管理工作,确保部门工作能顺利有效的进行,对酒店总经理负责。2. 维护酒店形象,提高服务意识。3. 负责制定客房部的工作计划并组织实施,定期向酒店总经理汇报工作。4. 负责组织、拟定客房内部的组织机构、各岗位职责、工作流程,检查员工纪律,负责部门所有人员的思想教育,提高全体员工的业务素质,并实施所属员工的任务奖惩方案。5. 做好客房各个区域及岗位的监督和检查工作,并做好记录,同时根据存在问题做总结并制定计划。5. 主持部门业务会议,传达公司及酒店的方针政策和信息,进行业务沟通。6. 负责向下属员工下达工作指标和工作任务,并指导其工作。7. 负责各岗位的排班、考勤和休假的审核工作,根据客情和员工特点合理安排好部门人员的分配及调度工作。8. 每日做好房间的抽查工作,重点检查VIP房及做好VIP接待;9. 负责与其它部门的沟通协调工作,确保工作的顺利进行;10. 负责客房部各项工作的检查和落实工作;11. 负责宾客建议的征询,建立良好的对客关系,最大限度地满足宾客的需求,提高服务质量;妥善处理宾客投诉,提高顾客满意度;12. 定期安排设备维修保养、用品添置和更新改造计划;13.督促杀虫公司对酒店各个区域及部分客房的控虫工作,根据实际情况跟进杀虫质量;14.巡查各个区域绿植的存活状态及生长状态,发现问题及时和绿植公司沟通并要求修剪及更换;15.检查布草洗涤质量,将存在问题做好反馈,确保棉织品的洗涤质量;16.检查和督导PA技工晶面处理状况,地毯、沙发等清洗质量;17.根据部门的人员编制及实际的出租率,拟定并实施部门的年度、季度、月度、周工作计划;18.负责客房部所有资产的维护保养及管理工作;19.做好月底各项盘点报表的审核工作,做好成本的核算及控制工作;20.负责各岗位的梯队人才培养工作;21. 负责制定客房部的培训计划并组织实施,关心员工思想、生活和业务水平的提高,提高部门员工的专业工作技能;22. 按时完成上级交办的其它工作。任职资格:◆ 酒店管理等相关专业,大专及以上学历;◆ 普通话标准,英语表达较好者优先录用;◆ 5年以上同等岗位工作经验;◆ 五官端正,形象气质佳;◆ 熟练使用相关办公软件;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心、事业心与执行力。

薪资: 3千-4千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1. 维护酒店形象,提高服务意识。2. 执行部门工作计划,定期向客房主管汇报工作。3. 参加客房部的例会,提出合理化建议,了解客房出租情况。4. 接受宾客意见和建议,最大限度的满足宾客需求,提高服务质量。5. 妥善处理日常宾客投诉,对无法解决的问题及时向上级领导汇报,提高顾客满意度。6. 负责做好班组交接工作。7. 做好与相关部门的沟通协调工作,确保客房部各项工作的顺利进行。8. 负责房态的核对,确保房间能及时出租。9. 负责检查客房部物品及设施的节能状况、清洁卫生、服务质量,使之达到所要求的规范和标准,发现问题及时报修。10. 负责所需消耗品的申领、报损等事项。11. 负责领班查房日记表、工作交班本和会议记录本的填写工作。12. 协助部门主管做好下属员工的工作安排和调整工作。13. 做好接班人的培养工作。14. 协助上级领导实施并积极参加部门及酒店组织的各项培训,提高自身素质和专业工作技能。15. 按时完成上级领导交办的其它工作。任职资格:◆ 中专或高中以上学历;◆ 普通话标准;◆ 1年以上同岗位工作经验;◆ 五官端正,形象良好;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心与执行力。

薪资: 5千-6千 经验:5年以上 企业类型:全服务中档酒店/4星级
地区:全国-全国 食宿:提供食宿

岗位职责:1. 全面负责客房部的经营与管理工作,确保部门工作能顺利有效的进行,对酒店总经理负责。2. 维护酒店形象,提高服务意识。3. 负责制定客房部的工作计划并组织实施,定期向酒店总经理汇报工作。4. 负责组织、拟定客房内部的组织机构、各岗位职责、工作流程,检查员工纪律,负责部门所有人员的思想教育,提高全体员工的业务素质,并实施所属员工的任务奖惩方案。5. 做好客房各个区域及岗位的监督和检查工作,并做好记录,同时根据存在问题做总结并制定计划。5. 主持部门业务会议,传达公司及酒店的方针政策和信息,进行业务沟通。6. 负责向下属员工下达工作指标和工作任务,并指导其工作。7. 负责各岗位的排班、考勤和休假的审核工作,根据客情和员工特点合理安排好部门人员的分配及调度工作。8. 每日做好房间的抽查工作,重点检查VIP房及做好VIP接待;9. 负责与其它部门的沟通协调工作,确保工作的顺利进行;10. 负责客房部各项工作的检查和落实工作;11. 负责宾客建议的征询,建立良好的对客关系,最大限度地满足宾客的需求,提高服务质量;妥善处理宾客投诉,提高顾客满意度;12. 定期安排设备维修保养、用品添置和更新改造计划;13.督促杀虫公司对酒店各个区域及部分客房的控虫工作,根据实际情况跟进杀虫质量;14.巡查各个区域绿植的存活状态及生长状态,发现问题及时和绿植公司沟通并要求修剪及更换;15.检查布草洗涤质量,将存在问题做好反馈,确保棉织品的洗涤质量;16.检查和督导PA技工晶面处理状况,地毯、沙发等清洗质量;17.根据部门的人员编制及实际的出租率,拟定并实施部门的年度、季度、月度、周工作计划;18.负责客房部所有资产的维护保养及管理工作;19.做好月底各项盘点报表的审核工作,做好成本的核算及控制工作;20.负责各岗位的梯队人才培养工作;21. 负责制定客房部的培训计划并组织实施,关心员工思想、生活和业务水平的提高,提高部门员工的专业工作技能;22. 按时完成上级交办的其它工作。工作任务清单:1.每周五提报下周工作计划。2.每月2日前提报部门员工考勤至人资部。3.每月28日前提交次月工作计划和培训计划。4.每月28日前完成次月部门排班。5.每月开展部门员工活动一次.6.每月部门新员工沟通100%、骨干员工沟通100%、离职员工沟通100%。  7.每月10日前完成部门成本分析PPT,做好部门成本的控制。8.每月30日上报棉织品、一次性用品、办公用品盘点表。9.月累计培训不少于6课时,培训重点为SOP操作流程及新员工业务技能培训。10.每日房间抽查不少于5间,有检查记录。11.每日各区域巡视不少于2次。12.对住店3天以上宾客进行拜访维护,跟进宾客反馈意见。任职资格:◆ 酒店管理等相关专业,大专及以上学历;◆ 普通话标准,英语表达较好者优先录用;◆ 5年以上同等岗位工作经验;◆ 五官端正,形象气质佳;◆ 熟练使用相关办公软件;◆ 认同企业文化,融入企业。◆ 具有良好的沟通能力、敬业精神、职业道德操守,以及较强的责任心、事业心与执行力。

薪资: 5千-7千 经验:2年以上 企业类型:有限服务中档酒店
地区:全国-全国 食宿:提供食宿

1.负责客房部的整体经营和运作;分配督导员工工作,制定工作计划。 2.确保部门成本及各项费用,得以良好的控制。3.根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算,并确保部门的经营费用控制在预算之内。5.检查客房部的设施和管理,抽查及提升本部门整体工作质量及工作效率。6.组织编制部门工作程序及工作考评。岗位要求1.中专毕业学历或同等以上。2.有2年以上客房管理工作经验。3.熟悉客房部专业知识,熟练使用电脑,持有客房部经理上岗证或资格证书。4.掌握熟悉客房管理、服务流程和质量标准。5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

薪资: 1.5万-2.5万 经验:8年以上 企业类型:国内高端酒店/5星级
地区:全国-全国 食宿:提供食宿

工作职责: 全面负责酒店房务管理工作 任职要求: 1.两年以上同等岗位工作经验; 2.兼具酒店筹备及运营期经验者优先考虑。

薪资: 1.5万-2万 经验:5年以上 企业类型:国内高端酒店/5星级
地区:全国-全国 食宿:提供食宿

岗位要求:1.大专以上文化程度,3年以上同岗位工作经验。2.精通酒店前台、客房的运作和管理,熟悉服务接待礼仪。3.有较强沟通和书面表达能力,能承受较大的工作压力,有较强的服务意识及良好的团队合作精神。4.具有较好的应变能力,善于与客人打交道及处理突发事件。5.有国际品牌酒店管理经验者优先考虑。6.条件稍逊者可应聘经理岗位。岗位职责:1.制定和实施房务部的运行计划、预算计划。 2.优化房务部的管理体系。下达房务部的运行管理目标.3.全面控制部门的管理费用、固定费用和变动费用,节约开支。 4.定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。5.对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。6. 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。

薪资: 8千-1万 经验:3年以上 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供食宿

1.    全面负责一家文化行馆项目的日常运营管理工作(运营项目:扬州瘦西湖、 苏州木渎、丽江白沙、 南靖土楼;另外还有多家项目在筹备建设中);2.    负责行馆服务质量的全面把控,确保客户满意度;3.    做好行馆所在地周边公共关系的管理与日常维护;4.    根据公司战略大力开拓行馆所在地周边市场;5.    根据具体运营情况对各项流程、制度进行细化与完善;6.    对行馆的各项成本进行有效控制;7.    负责行馆员工的招募、培训及日常辅导等。

薪资: 1万-1.5万 经验:3年以上 企业类型:其他IT/互联网
地区:全国-全国 食宿:提供食宿

1.    全面协助馆长负责一家文化行馆项目的日常运营管理工作(运营项目:扬州瘦西湖、苏州木渎、丽江白沙、南靖土楼;另外还有多家项目在筹备建设中)负责至少2-3个模块的运营管理工作;2.    协助负责行馆服务质量的全面把控,确保客户满意度;3.    协助做好行馆所在地周边公共关系的管理与日常维护;4.    根据公司战略大力开拓行馆所在地周边市场;5.    根据具体运营情况协助对各项流程、制度进行细化与完善;6.    对行馆的各项成本进行有效控制;7.    负责行馆员工的招募、培训及日常辅导等。

薪资: 1万-1.5万 经验:不限 企业类型:
地区:全国-全国

岗位职责1.负责客房部的整体经营和运作;分配督导员工工作,制定工作计划。 2.确保部门成本及各项费用,得以良好的控制。3.根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查。 4.制定部门的年度预算,并确保部门的经营费用控制在预算之内。5.检查客房部的设施和管理,抽查及提升本部门整体工作质量及工作效率。6.组织编制部门工作程序及工作考评。岗位要求1.大专毕业学历或同等以上。2.有2年以上同星级客房管理工作经验。3.熟悉客房部专业知识,熟练使用电脑,持有客房部经理上岗证或资格证书。4.掌握熟悉客房管理、服务流程和质量标准。5.具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

薪资: 1万-2万 经验:10年以上 企业类型:国内高端酒店/5星级
地区:全国-全国 食宿:提供食宿

 岗位职责: 1.制定和实施房务部的运行计划、预算计划。2.优化房务部的管理体系。下达房务部的运行管理目标. 3.全面控制部门的管理费用、固定费用和变动费用,节约开支。 4.定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。 5.对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6. 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。任职资格: 1.10年以上,五星级酒店所属区域管理经验,5年以上所属职务经验。 2.形象气质良好。 3.至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验,具备筹备开业经验。 4.了解熟悉客人的消费心理关注客户需求。 5.全面负责房务部的运营、管理及使客房利益最大化。 6.具有良好的沟通技巧和对客沟通能力,和超前的创新意识、营销思路和丰富的房务管理经验。

薪资: 面议 经验:8年以上 企业类型:国内高端酒店/5星级
地区:全国-全国

岗位职责1.制定和实施房务部的运行计划、预算计划。 2.优化房务部的管理体系。下达房务部的运行管理目标.3.全面控制部门的管理费用、固定费用和变动费用,节约开支。 4.定时查阅各部门的工作日记和每周总结汇报,督查各部门的工作进度及时发现问题,纠正偏差,作出处理。5.对本部门的安全、消防、卫生工作负责,及时掌握新的规范、条例。因地制宜的实施好各种防范工作。6. 熟悉本部门经营范围内的经营管理和行政管理知识,了解与商业、酒店等经营有关的法律法规知识。任职资格1.五星级酒店所属区域管理经验。2.形象气质良好。3.至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验,具备筹备开业经验。4.了解熟悉客人的消费心理关注客户需求。5.全面负责房务部的运营、管理及使客房利益最大化。6.具有良好的沟通技巧和对客沟通能力,和超前的创新意识、营销思路和丰富的房务管理经验。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

SPECIFIC DUTIES工作任務:Ensure day to day operational efficiency of the section 确保公共区域的工作得到有效地完成。 1.Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area staff under his / her responsibility. 安排PA员工工作,准备工作计划明确员工职责。a)      Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures.  确保员工在主管的指导下,按酒店的标准去完成工作。b)     Give additional assignments over and above regular duties, if required.能在被要求的情况下承担额外的工作并分派给员工。2.Conduct daily inspection of areas of responsibility. 负责公共区域的日常检查a)       Ensure all restaurants, Food and Beverage outlets, conference and meeting         rooms are cleaned properly and in order, prior to the opening of the same to the public. Follow up and spot check for satisfactory completion of work assignments确保餐厅,营业场所,会议室,宴会厅都是干净整洁的,对于安排的工作进行跟进和检查。b)     Ensure all executive and back of the house offices are clean and in order before the staff occupying these offices report for work. 在员工到岗前确保所有行政办公室和后区域的清洁。c)       Ensure all public restrooms and toilets are clean, in order and with complete supplies and guest amenities.确保所有公共卫生间干净及备品充足。d)     Report to the Assistant Housekeeper any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction.任何发生在PA的物品设备设施及异常情况都应向经理报告。    3. Read hand-over and reports of the other public area supervisors and follow up immediately on important observations and issues. 察看其他主管留下的交接并立即跟进重要项目。a)      Sign prescribed logbook after reading. 看完交接本必须签字。b)     Follow up with Engineering Department matters related to repair and maintenance. 跟进工程部未完成的报修c)      Continue unfinished job / tasks of previous shift. 继续上完成上班次未完4. Prepare hand-over reports and all other housekeeping prescribed books before going off duty to ensure continuity of efficient Public Area Housekeeping services. 为确保PA又持续高质量的服务,必须下班前写好工作交接。5. Prepare weekly requisition of guest and cleaning supplies.  准备每周必备的客用品及清洁用品a)      Ensure that there is no over stock of any items in the storeroom.  Ensure that they are safeguarded against wastage, shortage or loss. 防止过量的库存,并确保备品得到安全保管以免浪费、短缺或丢失b)     Ensure public area toilets never run out of guest supplies – toilet paper, facial tissues, etc and amenities.严禁客用厕所内的备品出现短缺。c)      Check pantry and storeroom before signing requisition form and ensure all cleaning chemicals / supplies are up to standard par level. 确保备品的正常库存量 6. Control consumption of cleaning supplies and maintenance equipment.控制清洁用品的消耗及设备的保养。a)      Strictly control the use cleaning agents / solutions by proper dilution and        follow correct cleaning procedures. 严格控制清洁剂的种类,浓度比例,并依照清洁程序执行。b)     Report to the Assistant Housekeeper any solutions or tools which need      replacement or repair. 任何清洁剂,工具的更换,维修必须报告给经理。c)      Maintain effective control of cleaning supplies by recording monthly inventory and consumption做好月度用品消耗纪录。d)     Supervise the public area staff in the spring cleaning of Public Areas; ensure that all furnishings and fixtures are removed from the area prepared before the spring cleaning starts; and ensure that area is thoroughly  cleaned and properly set-up   after the spring cleaning公共区域大清洁之前确保所在区域的家具,设施设备都被移开e)      Inspect the carpets shampooed, repaired or re-installed in Public Areas and offices to ensure that the standard set-forth are met.检查大清洁的质量及家具的正确复位   7. Provide and conduct training and re-training programs to public area staff concerning care and use of equipment and tools, method of maintaining different types of floors, etc.  Demonstrate new techniques of public are maintenance if necessary. 对员工进行机器工具清洁方法比如清洁各种不同地平的方法培训,如有可能或必要时对于新的机器使用前进行示范。a)      Contribute to overall operational efficiency保持并不断提高PA的效率。b)     Monitor public area cleaners’ grooming. 检察员工的仪容仪表。c)      Ensure all public area staff understand and follow rules and regulations of  the Housekeeping Department and house rules of the Hotel.确保员工理解并遵守客房部各项规章制度d)     Ensure public area staff follow approved cleaning procedures only. 严格按规定的清洁程序进行清洁e)      Check and ensure all public area staff have completed their tasks satisfactorily            before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly. 检查并保证PA员工在下班前必须全部并合格的完成工作,并确保工具机器的清洁完好的放回原位。f)       Ensure all public area staff are aware of hotel emergency and safety procedures including pest control. 确保所有PA员工认知酒店的各种紧急应对措施,和安全工作措施,包括虫害控制程序g)      Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately. 确保所有公共区域内发现的客人遗留物品都必须立即送至客房部办公室8. Investigate complaints. 投诉处理Attend to complaints from other departments regarding housekeeping services.处理其它部门关于客房部服务的投诉意见a)      Take appropriate action and rectify immediately any complaints received. Report to the Assistant Housekeeper immediately.根据投诉立即做出适当的工作补救和调整并汇报给客房部经理b)     Attend and listen to grievances of staff, rectify / solve the problems then report to the Assistant Housekeeper immediately.聆听并处理员工的抱怨和不满并立即汇报给客房部经理c)      Be patient, calm and professional in handing any kind of complaint. 处理任何投诉时都要保持一种耐心平静专业的态度和精神。9.Be FIRM but FAIR to staff.公平公正的对待员工a)      Motivate staff performance and give disciplinary action if necessary. 激励员工的表现如有必要给于纪律处分。b)     Evaluate staff performance from time to tome and before probationary        period is up. 试用期内定期评估员工的表现c)      Rectify and reprimand staff of wrong working attitude and standards. 对员工在工作中出现的错误态度问题予以纠正,劝诫d)     Recommend staff suspension or dismissal to the Assistant Housekeeper if and when necessary.如有必要建议客房部经理对员工给于停职,辞职处分。10. Counsel and advice staff. 建议警告员工11. Provide proper guidance. 提供合理的指导12. Provide close supervision and coordination with outside contractor – pest control, window cleaner, landscaping etc.与外包公司的合作,杀虫,外窗,园艺等a)      Ensure works are carried out according to schedule.确保工作按计划完成b)     Check completed tasks and ensure they confirm Hotel standards. 检查并确保外包公司能按酒店标准完成工作c)      Check behaviour, grooming and attitude of contractual workers and report any violation to the Assistant Housekeeper. 检查外包工人的仪容仪表及服务态度,如发现不合规定立即报告客房部经理。d)     Evaluate work performance of outside contractors and report to the Assistant Housekeeper if below standard. 评估外包公司表现并将不符合标准的情况汇报给经理13. Maintain close relation coordination with other departments for smooth and better operation and communication, in order to get the job done. 与其它部门保持良好的沟通合作关系14. Maintain personal grooming as per Hotel’s standard to project and efficient, professional, neat and tidy appearance to Hotel guests and set an example to subordinates. 按酒店仪容仪表标准来要求自己并在员工当中树立表率

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

可描述职位内容和要求,右边小助手可以为您提供参考范例哦!

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

MAJOR FUNCTION 主要功能:Under the guidance and supervision of the Floor SUPERVISOR within the limits established Beijing Marriott Hotel Northeast Hotel, Housekeeping Department policies and procedures; maintain the cleanliness, orderliness and sanitary condition of assigned Floor rooms and its surrounding Public Areas, including service areas, linen pantry and supply storeroom, lift lobbies and backstairs.在楼层领班的指导下共同建立酒店、客房部的政策和流程维持清洁保养、井然有序的状态包括公共区域服务区域工作间和储藏室电梯间和后通道。a       Collect and sign for section card key and get reports from the Floor Team Leader, ensure complete information is on hand before starting the day’s job including special information such as allocated VIP and group rooms.领取钥匙后签字并且在开始上班之前拿到所需要的信息比如当天的要到达的贵宾及团队。b       Clean and provide services to all assigned rooms including the refrigerator:清洁并提供所有楼层服务以及补充冰箱   Ensure proper procedures in cleaning/ servicing/ turning down beds are strictly followed确保一切清洁、服务、开夜床的程序严格遵守。   Observe proper bed making as instructed according to approved procedures检查床是否按照正确的程序以及交道的方法来做。   Observe proper procedure in cleaning bathroom/ toilet with the use of the right chemicals.检查是否用正确的程序来清洁卫生间、马桶是否用正确的清洁剂来清洁。   Replenish all guest amenities and stationeries consumed by guest according to standard set up.补充所有客用备品以及贝客人消耗的文具用品按照标准放在规定的位置。   Dust all furniture, fixtures and fittings to ensure they are free from dust.清洁家具灰尘确保所有固定地方及死角没有灰尘。   Vacuuming daily carpets and upholstery properly. Spot shampoo carpet and upholstery, to maintain its clean appearance.每天吸尘以及正确使用家居装饰保持地毯和加剧的清洁。   Refrigerator glasses should be clean, spotless and free from dust.冰箱里的玻璃杯必须保持清洁无污点并远离灰尘。Hang properly, inside the wardrobe, and guests clothing found in the room为客人挂好衣物   Water potted plant wherever necessary需要时给植物浇水   Maintain upkeep of flower arrangement in the rooms. Request for replacement if necessary.需要是维护或更换鲜花   Set temperature in rooms, as instructed.根据指令调节温度   Remove stale/rotten fruits in the rooms.将坏的水果去出扔掉   Immediately report to the Floor Team Leader any missing or damaged furniture, fixture and equipment.如果有遗失的家具、固定资产和设备立即报告领班。   Carry out spring cleaning program assigned by the Floor Team Leader, especially during low season.落实领班分配的额外需要清洁的房间尤其在淡季   Clean widows according to procedure.根据制度清洁窗玻璃   Shampoo carpet, as instructed.根据指令清洗地毯   Polish marble flooring according to schedule. Vacuum, brush and sop shampoo corridor carpets, wipe and Polish Corridor wood works, polish metal fixtures in the corridors.大理石地面抛光吸尘清洗走廊地毯走廊木制品和金属物品的表面擦灰   Maintain cleanliness of lift lobbies (guest elevator landing area), and standing ash ums frequently during tour of duty.维持客人电梯口的清洁在路时清洁立式烟缸。   Bring down rubbish and empty bottles to waste disposal area.清空瓶子并将垃圾扔到指定区域c        Remove room service trays and trolley from rooms. All rooms trolleys and trays left in the rooms or corridor are to be removed to the service pantry IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order Taker to inform Room Service for collection as soon as noticed.移走房内或走廊上客房送餐的盘子和车子并打电话给办公室文员通知服务员立即收走d       Forward all lost and found items to the Floor Team Leader. All items found in the rooms must be reported IMMEDIATELY to the Order Taker:将客房内客人遗留物品告知领班并且立即报告给文员   Report to the Floor Team Leader and Housekeeping Order Taker immediately for valuable items found.立即报告领班和文员客人遗留有价值的东西   Fill in all information in the Lost and Found report.将客人遗留物品的信息写清楚   Valuable items should be surrendered to Housekeeping Office right away and normal items before going to lunch or at the end the shift duty.值钱的物品要立即交到办公室别的东西可以在吃饭或者下班时带下来e          Check and report refrigerator:检查并报告冰箱内物品   Check for guest consumption daily.检查每天客人消耗品   Complete the refrigerator list and report consumption to Order Taker according to approved procedure.根据程序报告给文员客人的消耗物品   All refrigerator consumed items must be replenished in the rooms wile room attendants are carrying out room cleaning.在清洁客房时补充所有消耗品   Check rooms and call AYS for laundry pick up and monitor delivery of laundry by AYS runner:检查房间并报告AYS洗衣   Call LDY immediately for laundry collection before 12:00am daily.打电话给洗衣房收在12点之前送洗衣服   Ensure laundry dry cleaning list has been completed by guest before calling AYS for collection.确保送洗的衣服是客人填好单子的   Hang guest laundry in the closet properly and put necessary forms on dresser table to inform resident of the delivery.挂好客人的衣物在衣柜并且设置卡片告诉衣服已经送回   Ensure used laundry list and laundry bags are replenished.f           Prepare room attendant report:填写员工报表  Ensure roomsare checked properly and that discrepancies are properly marked down in the report. Inform the FloorTeam Leader.确保房态差异被检查好并做好记录通知领班g          Carry out turn down service according to approved procedure:根据要求做好晚床h               Take rooms  status check and fill in the room report:检查房态和填写工作单   Help maintaining security by reporting any suspicious looking characters on the floor:协助安保并报告可疑人物   Check and stack clean linen received from linen room to pantry. Damaged and stained linen must be returned to linen room. Inform the Floor Team Leader.i         Report repair and maintenance required in the guest room immediately to the Order Taker to ensure that everything in the roomis functioning according to the standards set by the rooms. Inform the FloorTeam Leader immediately.保修房内的工程给文员和领班j         Keep linen room, supply racks and service area clean, orderly, tidy and sanitary:保持布草客用品架子和服务区清洁整齐和干净  Service toilet to be kept clean, sanitary and free from foul/ bad odor at all times.   保持工作间内厕所干净卫生无异味k        Prepare report/ hand-over and submit together with key to the FloorTeam Leader before going off duty.下班前交钥匙和报表给领班l         Room attendant will do the following public area cleaning on the floors:    清洁走廊的程序  Vacuum corridor carpet走廊吸尘  Dust and wipe oval table and art work.家具和木制品擦灰  Dust and wipe consul table, two table lamp shades, and remove and dust smudges on the mirror.桌子擦灰灯罩擦灰镜子无手印  Dusting of all picture frame/ art works on the wall.画框和工艺品擦灰Be aware of Floor emergency, safety and pest control procedures.Maintain personal grooming as per Hotel and Floorstandard to project and efficient, professional, neat and tidy appearance to guestand set an example to colleagues.          被告知楼层紧急事件安全和杀虫程序。保证个人仪容仪表整洁专业。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

MAJOR FUNCTION 主要功能:Under the guidance supervision of the Assistant Executive housekeeper and establish policies and procedures of the Hotel and the Housekeeping Department, supervise the activities and behaviour of Room attendants / housemen to ensure clean, orderly and attractive guestrooms and surrounding public area; Suggest and develop training programs to improve efficiency, productivity and performance of Room attendants/housemen.在客房部经理的指导下,建立酒店和客房部的政策和流程,管理楼层服务员的态度和举止行为,确保服务员在清洁房间和周围公共区域时态度是否认真,提供意见和发展培训计划来提高效率及服务员的工作效率和表现。SPECIFIC DUTIES工作任務:   Ensure day-to-day operational efficiency of the section.确保每天每个部门的工作能被有效的完成。a.        Assign rooms and delegate jobs to room attendants / housemen.确定房间和指派工作给楼层服务员。§  Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures.确保员工在领班的管辖内对他们的工作负责。§  Give additional assignments over and above regular duties if required.如果有要求可以给于额外的协助。§  Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly.准备工作安排工作和计划计划清洁及公平的分配给每位楼层服务员的工作量b.        Keep all linen and supply closets neat, clean and stocked.保持所有的布草备品柜干净清洁整齐,备量充足。c.         Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly.从文员处打印当天的报表 d.        Carry out the following routine assignments:贯彻和落实日常工作的分配:                                                i.     Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty.楼层服务员确保在下班之前清理吸尘器和整理好其他的清理工具。                                               ii.     Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used.检查服务员在清洁房间时是否按照正确的方法和流程。                                              iii.     Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning.确保贵宾房间和当天客人的房间预先得到清洁。                                              iv.     Inspect all VIP rooms by 11:30 AM and block rooms prior to guests’ arrival.在11点30分之前检查所有的贵宾房间即准备好给预先要到的客人。                                               v.     Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh.确保房内的花和水果是新鲜的,小植物保持良好状态                                              vi.     Ensure that all amenities and guests supplies are complete and according to standard set-up.确保所有的备品和客用品都按照标准摆放。                                             vii.     Check out-of-order rooms for developments and progress, Follow up with engineering检查坏房的进展和计划并协调工程部及时维修。                                            viii.    Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished.在服务员清洁住店房间后,检查他们是否按照正确的方法清洁和服务,及所有的客用品都已经补充齐全。                                              ix.     Check turn-down rooms and ensure proper procedures are followed.检查开夜床和确保流程是否被正确遵守。                                               x.     Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office.检查离店房间和确保他们立即与客房部办公室保持沟通。                                              xi.     Report / notify the Assistant Executive Housekeeper regarding:报告及通知客房部经理1)    work problems 工作问题2)     guests’ special request and habits 客人的特别要求及喜好。3)     any unusual happenings on the floor concerning Hotel guest and staff关于酒店客人和员工在楼层发生的任何问题。4)     loss and damage of furniture, fixtures and equipment所有家具设备的损坏记遗失。                                               xii.     Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room.退房后客人未清理保险箱,及延房客人                                            xiii.    Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met.检查清洗地毯,维修客房地板,保证一切按标准操作。                                            xiv.     Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary.检查公共区域,保证他们整齐,干净,卫生  e.        When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors.早班当值,准备领班报表,登记相关信息,例如当天的退房,客人借用物品,检查楼层服务区,后通道和坏房,准备会议要点给经理和其他领班。f.         When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations.中班当纸,检查中班员工的房间,晚床服务及检查晚退房客人房间,准备第二天早到的贵宾房间。g.        Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure.确保员工的工作篮不要放在走廊上,并且根据规定保持良好状态 2. Contribute to overall operational efficiency a.         Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking.确保散客房间的小冰箱被补充,并做好报表b.         Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures.保证客人的遗留物品都交至客房办公室,员工都能遵守事物招领。  §  Ensure par stock of linen, guest and cleaning supplies are maintained.保证客用布草和清洁用品及时的供应§  Ensure that there is no over-stock of any cleaning and guest supply items in the pantry. Ensure that they are safeguarded against wastage, shortage or loss.保证工作间没有过量的客用品,员工不要浪费都是客用品§  Report to the Assistant Executive housekeeper any solutions or tools which need replacement or repair.及时报告上级需要维修或更换的工具§  Conduct regular inspection of storeroom before requisitioning for supplies and chemicals, to ensure proper control.定时检查仓库,确保控制好客用品,药水。c.          Prepare weekly store requisitions of guest and cleaning supplies.准备美洲的领料单d.         Supervise, train and re-train room attendants / housemen, especially on special cleaning procedures and then follow-up.管理和培训员工,尤其是一些特殊的清洁程序。§  Recommend medial and disciplinary measures for staff if and when necessary.在可能状况下员工犯错建议给员工一些劝告。§  Rectify and reprimand staff of wrong working attitude and standards.纠正员工不正确的工作态度和工作质量。e.         Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading.阅读中班和夜班的交接并记录一些重要信息,并要签字。§  Continue unfinished jobs / tasks of previous shift.更进前一班次未完成的工作。§  Follow-up with engineering department all pending work orders.跟进一些工程部未完成的工程。§  Request for early make-up rooms to be relayed to Room attendants / housemen immediately for action.安排员工打扫一些客人需要或早到的房间 f.          Account for room attendants / housemen’s worksheets / reports检察员共的工作报表g.         Report all changes of room status, any maintenance defects to the Housekeeping office at once.立即报告有房态差异,任何工程问题汇报h.         Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift.收集楼层所有的钥匙在下班之前§  Read and check reports of room attendants / housemen and ask staff to explain for unfinished jobs. Send back room attendant / housemen if it is necessary to finish the job.检察员工报表,并且让员工解释未完成的工作,让他们完成。§  Give proper hand-over to the next shift floor supervisor based on reports submitted by subordinates.根据当天工作报告留交接给下一个班次的主管。§  Act on all decisions and programs of the Executive Housekeeper.实施所有服务总监和行政管家制度的一些决定和计划。i.           Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel.确保楼层员工理解并且遵守客房部所有规章制度。j.           Ensure all floor staff are aware of hotel emergency and safety procedures including pest control.所有员工知道楼层上遇到突发事件的处理程序。k.          Monitor room attendants’ grooming.注意员工仪容仪表§  Ensure staffs are wearing prescribed and complete uniform and name tags.保证员工穿制定的工作服和佩戴名牌 l.           Establish and maintain effective communication within the housekeeping department.在部门内建立良好的沟通。m.        Maintain personal grooming as per hotel’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates.按照酒店的标准修饰自己良好的职业形象,在员工面前做表率的作用n.         Safeguard guests and hotel properties and tightly monitor the entry of guest rooms by hotel employees and subcontractors’ personnel.保护客人及酒店财产的安全§  Retain key assigned to you in your possession at all times.保管好你分管的钥匙§  Never leave your master key card in the energy – saving device.任何情况不能留下万能钥匙§  Never leave the door open and room unattended at any time.任何时间都不能开着门离开房间  §  Ensure that the guest room door is locked when you close it.保证你在关门时,确定们被锁住的§  Open doors for non-key holder housekeeping staff or other hotel staff (e.g. Engineering, Bellmen, Room Service Waiters, outside contractors, etc.) and properly record time of entry, mane party and reason for entering room.为没有钥匙的员工开门例如工程部,行李员,客房送餐与外企公司,记录好时间和为何原因开门。§  Report immediately to the Housekeeping order taker any valuables or documents, such as passport, wallet, money, jewellery, etc, lying on the bed or table. Do not touch and wait for the arrival of the guest service officer.报告给房间内有价值的东西和文件,例如护照,钱包,珠宝等物品放在桌上或床上的不要碰它们通知客户关系经理。§  Report immediately to the housekeeping order taker any unattended bags, luggage, parcel, etc. left in inappropriate places.立即报告无人看管的行李,包裹,留在合适的地方§  Must minimize entry into occupied guest rooms.尽量减少进出客房的机会

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

1.       Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。2.       Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解并坚持职业的、健康的、安全地立法、政策和程序。3.       Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全、急救、火灾和紧急程序,并安全及时地对机器设备进行控制。4.       Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时对危险的情形采取补救措施,并对主管通报存在的潜在危险。5.       Log security incidents and accidents in accordance with hotel requirements根据酒店的要求对安全事件、事故进行记录。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

1.       Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。2.       Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解并坚持职业的、健康的、安全地立法、政策和程序。3.       Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全、急救、火灾和紧急程序,并安全及时地对机器设备进行控制。4.       Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时对危险的情形采取补救措施,并对主管通报存在的潜在危险。5.       Log security incidents and accidents in accordance with hotel requirements根据酒店的要求对安全事件、事故进行记录。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

1.      Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。2.      Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解并坚持职业的、健康的、安全地立法、政策和程序。3.      Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全、急救、火灾和紧急程序,并安全及时地对机器设备进行控制。4.      Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时对危险的情形采取补救措施,并对主管通报存在的潜在危险。5.      Log security incidents and accidents in accordance with hotel requirements根据酒店的要求对安全事件、事故进行记录。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

1.      Oversee the implementation of laundry standards and procedures监督洗衣房标准和程序的执行。2.      Recommended changes to these standards and training needs on an ongoing basis在现行运作的基础上,对标准和培训需求做出改进和建议。3.      Maintain a current and thorough knowledge of all laundry systems全面掌握洗衣房的相关知识。4.      Open and close the shift and ensure effective shift hand over良好的工作沟通能确保有效地工作交接。5.      Distribution and collection of keys分发和收取钥匙。6.      Management of all incoming and outgoing calls to Laundry Department控制来自洗衣房内外部的电话。7.      Solve employee grievances安抚和处理员工的不平情绪。8.      Direct task allocations and change according to volume and peak periods根据工作量的高峰期与空闲期来分配和改变任务。9.      Perform quality inspections负责质量检查。10.   Prioritize VIP or difficult guests优先对待VIP或较难应付的客人。11.   Liaise with Housekeeping for guest and hotel requirements根据客人和酒店要求与客房部保持联系。12.   Ensure laundry valet is processed and delivered in a timely manner确保客人的洗衣及时地处理和递送。13.   Co-ordinate special projects (e.g. equipment routine service; stock inventories)调整特殊方案(设备的日常维护、盘点库存)14.   Manage all speciallaundryrequests made by guests处理客人的特殊洗衣需求。15.   Ensure consistency within the department确保部门内部的一致性。16.   Supervise laundry storage areas监督管理洗衣房的库房区域。17.   Maintain adequate stock levels保存足够的库存量。18.   Complete stock takes as required完成所要求的库存量19.   Conducts shift briefings to ensure hotel activities and operational requirements are known 建立部门会议制度,保证酒店大型活动的正常运作。

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:河南-开封 食宿:提供食宿

1.       Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same熟悉职业保健安全职责相关政策和程序,以确保所有程序能得以安全地执行,并在职业保健和安全职责方针的指导下确保行为落到实处。2.       Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly熟悉财产安全、急救、火灾和紧急程序,并安全及时地对机器设备进行控制。3.       Possess the specialty knowledge and experience of laundry management.具备洗衣房管理的专业知识和经验。4.       Be good at managing and using the common sense and experience. Find and solve the problem in the operation.善于运用管理知识、常识和经验,及时发现并解决工作中的问题。5.       Command the knowledge of laundry equipment and linens, chemicals.掌握洗衣设备、布草和洗涤药品的知识。6.       Be able to analyze the operation from the finance view in order to reduce the cost with high quality.能从财务管理的角度分析洗衣房的操作问题,以便在保证高质量的前提下降低成本。7.       Diagnose problems and thoroughly analyse information to guide decision making找出问题并全面分析相关信息以便做出正确的决策。8.       Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs随时了解酒店的特别活动和动态信息,以便及时识别和回应客人的需求。9.       Implements procedures which enhance the guest experience执行标准程序,以提高客人的住宿体验。10.    Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner 以灵活和乐观的方式去接收新的理念并适应工作环境的改变。11.    Complete tasks as directed by Management依照管理层的指示完成任务。12.    Build consensus for action and negotiate mutually beneficial solutions to problems任何一项决定应听取大家的意见,并互相商讨问题的解决方案。

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