The Housekeeping Clerk is responsible for the day to day administrations, cooperating with the housekeeping team and other departments in terms of guest service.As the Housekeeping Clerk, you will be responsible for performing the following tasks to the highest standards:
客房文员负责部门日常行政工作，及在为宾客的服务过程中与本部门以及酒店相关部门的协作沟通。作为酒店客房文员，您将应以最高标准完成以下任务:
· Log all calls and distribute tasks to relevant team members / departments.
记录所有来电，并且将相应的任务分配给相关同事或者部门。
· Assist the Assistant Executive Housekeeper with housekeeping’s store management.
协助行政副管家完成客房部仓库的工作。
· Submit the purchase order to maintain housekeeping supplies at par levels.
根据部门需求，合理申购相应物资，储备保持充足的备品。
· Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc.
帮助客房服务员和楼层主管处理有关宾客需求、问题及房间状态的询问。
· Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them.
出席客房服务员例会，确保相关信息上传下达至楼层主管和其他同事。
· Ensure the safety of keys and work phone during operation. Sign in at the start of a shift and sign out at the end of the shift.
保证营运中钥匙和工作手机的安全使用，并且做到工作开始前签出以及工作结束后签入及核对。
· Manage all lost and found items, records, storage and issue management, following standard procedures.
根据规范制度记录失物招领，并且根据标准保持记录完整、储存得当以及有序分发等。
· Handle the department’s records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc.
协助部门处理部门的每月考勤，包括考勤记录、年假、病假、无薪假等。
· File all housekeeping documents properly.
协助行政副管家按要求完成月度报表记录。
· Assist the Assistant Executive Housekeeper with monthly tracking records where required.
恰当的整理客房部的文件汇总。
· Adhere to the hotel's policies and procedures, Hilton's code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
· Perform any duties assigned by the Management team deemed necessary.
坚持酒店安全制度、紧急情况处理规定和程序。
· The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
执行任何管理层分配的其它工作。
