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  • 上海-静安区 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 包吃包住
    • 年终奖金
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    - 五星级酒店行政酒廊/楼层、前台、餐饮背景优先 -良好的英文沟通技能 -良好的对客服务技能 -良好的部门沟通技能 -积极的工作态度 -热爱酒店行业
  • 上海 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    PRINCIPAL RESPONSIBILITIES 主要职责 Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences. 根据酒店标准程序,宾客预订信息和喜好,对前来入住的宾客提供正确的登记业务。 Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank. 根据酒店关于使用个人备用金的标准和规定对离店的客人提供准确的结帐业务。 Supervise the shift to shift operations of the Langham Club. 监督朗廷会轮流班次的运作。 Ensure adequate manpower is available to deliver exceptional service standards to the Langham Club guests. 安排充足的人手以确保向朗廷会宾客提供超越想象的服务标准。 Be familiar with hotel room configuration, all special rates & programs and the 1865 Program. 熟悉酒店房间形态,所有优惠价和促销活动以及1865会员内容。 Be familiar with the hotel facilities, services and local neighborhood information. 熟悉酒店设施和服务以及周边信息。 Understand the hotel PMS in regards to Front Desk operation. 理解酒店使用系统中前台营运的知识。 Understand the Miwa system. 理解Miwa系统。 REQUIREMENTS 职位要求   Education 教育学历 Certificate / Diploma / Bachelor in Hotel      Management 酒店管理类证书/学历证明/学士学位证明 Other related discipline 其他相关专业   Experience 经验 Three years working experience in the hotel      industry 三年相关的酒店工作经验   Job Skill / Knowledge 工作技能 / 知识 Out-going personality 性格开朗 Good communication skills 良好的沟通能力 Office administration experience 办公室行政经验   Computer Knowledge 电脑知识 Knowledge of MS office software 相关办公自动化知识 Opera PMS 酒店Opera系统 FCS FCS系统 Language Proficiency 语言能力 Good      command of English and Mandarin, other languages would be beneficial. 良好的英语及普通话掌握能力,掌握其他语言者优先考虑.
  • 上海 | 2年以上 | 本科 | 提供食宿

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 技能培训
    • 管理规范
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    The Club Supervisor’s main duty is to be responsible for coordinating and managing the daily operation of the Ritz-Carlton Club Level with the overall responsibility of the department and area, under the direction and guidance of the Ritz-Carlton Club Manager.  Responsible to ensure that the Gold Standards are being rendered from all areas by maintaining a well trained, efficient and professional staff whose focus will be on hospitality, ensuring guests comforts at all times. The Club Supervisor will assume the responsibility of the Club Manager in his/her absence. 在丽思卡尔顿行政酒廊经理的监督和指导下,对行政酒廊(部门/区域)的日常运营起到协调和管理作用。工作同时还包括了通过完善培训,培养专业的,负有进取精神的酒店员工,确保丽思卡尔顿黄金标准的得以贯彻。必要时,主管将代替经理履行行政楼事务管理职能
  • 上海-浦东新区 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 管理规范
    • 领导好
    • 午餐补贴
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    发布于 03-28
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    【岗位职责】 协助行政楼层经理工作,督导下属为客人提供入住、就餐、商务、离店等全程服务。 1、负责行政楼层的服务工作,做好培训和考核等工作。 2、检查下属的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部门联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、保证行政楼层的清洁水平。 8、做好客史档案工作。 9、了解饭店业行政接待情况,不断完善服务品质与项目。 10、了解员工动态,调动员工积极性。 11、阅读并填写交接班日记。 12、定期总结工作,分析各种数据并上报。 13、完成上级交办的其它工作。 14、遵守国家法律和饭店规章制度。 【岗位要求】 1、教育:具有大专毕业学历或同等以上文化程度。 2、经验:有三年以上五星级国际品牌酒店行政楼层工作经验或一年以上同岗位工作经验,熟悉服务流程、标准,熟练使用opera系统。 3、技能:持有饭店英语高级证书或大学英语四级以上证书,善于与客沟通,有较强的协调组织能力,可合理的为解决客人问题。 4、自然条件:身体健康,相貌端庄,举止大方;25-38周岁;1.65米以上。 5、培训:参加过集团管理干部班培训且成绩合格者为佳。
  • 上海-静安区 | 经验不限 | 学历不限

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    • 专业技能培训
    • 提供宿舍
    • 提供员工餐
    • 提供制服
    • 定期员工活动
    • 市中心宿舍
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    1.协助首席管家管理每日管家部工作。 2.具有良好的中英文沟通能力。 3.具有2年以上房务部对客服务经验。
  • 上海 | 经验不限 | 学历不限

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    • 带薪年假
    • 五险一金
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 免费工作餐
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Executive Floor Supervisor provides guidance and leadership, ensuring that consistent quality of customer service is provided to all guests in accordance with Hilton brand standards. What will I be doing? As the Executive Floor Supervisor, you will be responsible for performing the following tasks to the highest standards: • Observe performance of team members and encourage improvements. • Monitor the Executive Floor traffic to make team membering adjustments accordingly. • Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. • Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. • Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution. • Authorize revenue allowances to resolve problems only after alternative solutions have been offered. • Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards. • Monitor performance of team members with performance evaluations and take disciplinary actions when required. • Make recommendations for training related issues when inconsistencies develop at the Executive Floor Desk. • Maintain regular attendance in conformance with the standards, which may be established by Hilton from time to time. • Work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry. • Support and motivate Front Desk team members by leading by example and employing competent and consistent management practices. • Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job trainings to ensure that all team members are of the same standard. • Attends trainings where and when required. • Act as a coach and mentor to team members, reinforcing standards, expectations and motivating team members to strive for established targets. • Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. • Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their careers. • Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. • Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and that they know what is expected of them. • Ensure guests feel expected and immediately “at-home” when they arrive. • Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment is secured. • Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. • Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. • Follow-up with all guests to ensure satisfaction with problem resolutions. • Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. • Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. • Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensure that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. • Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. • Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. • Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. • Knowledgeable of the hotels’ facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. • Keep up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel. • Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. • Prepare the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. • Meet and greet regular and normal guests during the service, ensuring satisfaction. • Maintain hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operate in an organized and systemized way. • Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. • Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. • Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. • Ensure that the Executive Floor Manager and Front Office Manager are kept aware and up to date of operational issues. • Ensure that the day-to-day functions of the Executive Floor are completed, including but not limited to checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discounts and rate discrepancies as well as registration cards. • Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. • Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. • Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. • Keep up to date and aware of competitors’ activities in order to be proactive and create market advantage. • Adhere to the hotel’s selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. • Comply with Health & Safety, Emergency Management, the Disaster Manual, Fire procedures and regulations. • In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. • Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. • Adhere to the company credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. • Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. • Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. • Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. • Manage costs effectively by minimizing and controlling expenses. • Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensure that guests receive value for money. • Complete daily checklists of duties, to assure that appropriate reports are filed, and use analysis and judgment skills when preparing room discrepancy reports. • Pre-register all VIPs’ and Hilton Honors reservations so that the rooms may be inspected, and at the same time to ensure amenities are delivered to the correct rooms. • Prepare daily forecasts of expected arrivals and departures using analysis and judgment skills. • Operation of office equipment such as facsimile and the photocopier as needed. • Respond promptly to guest requests for a supervisor or manager. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Executive Floor Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • High School degree. • Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. • Good communication, organization and coordination skills. • Team player with a strong sense of responsibility and self-motivation. • Able to maintain excellent relations with team members. • Able to work under great physical and mental pressures. • Understand basic spoken English to meet business needs. • Familiar with computer systems preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海-黄浦区 | 经验不限 | 学历不限

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 员工生日礼物
    • 人性化管理
    • 领导好
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    Job overview职位概述 ·         Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  ·         负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. · 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 · Proficient in the use of Microsoft Office and Front Office System · 熟练使用微软办公软件和前台系统 · Problem solving and organizational abilities · 具有解决问题和组织能力   Qualifications – 学历 · Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent · 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。   Experience – 经验 · 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.   · 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
  • 行政楼层主管

    5.8千-6.5千
    上海 | 经验不限 | 大专

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 管理规范
    • 年底双薪
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    【岗位职责】 1、协助主管去管理行政楼层客人的登记与结帐情况,确保服务快速准确。 2、在主管不在的时候,全权负责行政楼层的运作。 3、确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。 4、合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。 5、及时地跟办Logbook上未完成的事项。 6、在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房间物品的配置符合标准。 7、时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。 8、协助主管组织员工的培训。 9、对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。 10、确保早餐厅和厨房区域的干净整洁,为客人提供高标准的用餐环境。 11、提高员工的士气和平息员工的不满情绪。 12、协助主管减少行政楼层的耗费。 【岗位要求】 1、从事同星级同岗位1年以上工作经验者优先。 2、熟悉前台的各项业务,英语流利。 3、精通前台的各项接待程序,沟通能力较强,解决工作中的各种疑难,处理各种投诉。 4、性格开朗,有良好的个人修养,工作认真负责。
  • 上海 | 3年以上 | 大专

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    国际高端酒店/5星级 | 100-499人
    发布于 03-27
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    岗位职责 1.协助经理去管理行政楼层客人的登记与结帐情况,确保服务快速准确。 2.确保顾客的需求及需要能及时地跟办,并从客人那里得到反馈。 3.合理安排行政楼层员工的岗位,使他们在各自的岗位上为客人提供一流的服务。 4.在客人到达之前,合理的为客人安排房间,并且检查一遍,确保房问物品的配置符合标准。 5,时刻给客人一种友好、整洁、热情的印象,尽量使客人的特殊要求得到满足。 6.协助经理组织员工的培训。 7对员工的服务标准和表现做到深刻的了解,并提醒他们日常所犯的错误。 8.确保用餐区域和厨房区域的干净整洁,为客人提供高标准的用餐环境。 9.经理安排的其他事宜。 岗位要求 1.工作积极主动,善于团队合作。 2.喜欢创新,对细节有敏说的洞察力。 3.享受为客人打造最适合的解决方案。 4.有国际五星级酒店相关工作经验者优先。 5.喜欢与客人互动,具备良好的沟通技巧。
  • 上海-长宁区 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 领导好
    • 技能培训
    • 提供工作餐
    • 可住宿
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    1. 为酒店VIP客人办理入住及离店手续,并根据客人的要求,提供优质服务; 2. 协助行政楼层经理进行行政工作,管理所有行政楼层的运营,确保利润,成本控制和质量标准; 3. 确保行政楼客人的满意度,有效协调行政酒廊和行政楼层的日常运营,并在一线发挥领导作用; 4. 培训、监督员工,完成月度报表; 5. 协助行政楼层经理完成其他相关工作。
  • 上海-普陀区 | 2年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 管理规范
    • 岗位晋升
    • 带薪年假
    • 节日礼物
    • 人性化管理
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    我们热情,不仅对客人 我们规范,不仅于制度 和我们一样,带着梦想 即刻起,点赞你的生活,从这一份工作开始! 只要你有才,虚以待位,只等你来! 无限的发展空间,我们的成长邀请你一同参与!
  • 上海-青浦区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 包吃包住
    • 人性化管理
    • 管理规范
    有限服务中档酒店 | 50-99人
    发布于 03-28
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    协助管家部经理实施楼层服务标准,酒店卫生计划,基础设施保养, 监督及验收执行结果
  • 上海-静安区 | 1年以上 | 大专 | 提供食宿

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    • 人性化管理
    • 专业培训
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 气派年终奖
    • 职业发展快
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-27
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    卓越雇主
    卓越雇主
    Jing An Shangri-La,Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.   上海静安香格里拉坐落于静安区中央商务区的中心地带,是静安嘉里中心的聚焦点。酒店共有508间客房,6家特色中、西、日餐厅。酒店紧邻四个街区,楼宇底层连接地铁2号线或7号线,其优越的市区中心位置提供了广泛便利的交通覆盖。   We are currently looking for a Service Leader – Horizon Club to join our Front Office team. As a Service Leader – Horizon Club, we rely on you to:   •Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities. •Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical. •Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction. •Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience. •Provides coaching and counseling on standards and procedures for the Horizon Club.   We are looking for someone who: •Takes pride in being a hotelier •Loves interacting with guests •Communicates and writes with fluency in English (and local language) •Enjoys working as part of a team •Has a can-do attitude •Is a self-starter •Enjoys crafting best-fit solutions for guests    工作概述: •对豪华阁客人提供优质服务,及时了解客人反馈,并在服务及酒店设备设施的调整提出建议,提高顾客满意度 •及时高效地处理客人投诉 •在授权范围内,快速正确地做出决定,使客人满意 •激励团队成员,保持高度的团队精神(或团队凝聚力) •向团队成员提供培训及指导,使团队保持酒店服务标准   岗位要求: •为身为酒店人而自豪 •喜欢与客人互动 •流利的英语书写及沟通 •相信团队合作 •自我驱动力强 •热衷为客人打造最适合的解决方案   If you are the right person, what are you waiting for? Click the apply button now!
  • 高级楼层主管

    5.8千-6.5千
    上海-普陀区 | 3年以上 | 学历不限 | 提供食宿

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    • 五险一金
    • 岗位晋升
    • 管理规范
    • 带薪年假
    • 人性化管理
    • 包吃包住
    全服务中档酒店/4星级 | 100-499人
    发布于 06:53
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    岗位职责 1. 负责所有分配的楼层和客房清洁工作,负责客房VIP的房间检查。 2. 与前台接待密切合作确保任何时间内正确的房态。 3. 确保在“请勿打扰”状态下客人的隐私被维护。 4. 负责钥匙的严格控制,遵守钥匙的管理流程。 5. 对客房的走廊和公共区域进行常规检查。 6. 迅速向工程部汇报维护需求,跟进工程维修。 7 . 确保依照失物招领程序执行,及时联系客人将失物招领还给客人。 8. 坚持酒店的清洁和维护程序,为客人维持干净整洁的环境。 9. 保持维护所在工作区域的高度整洁。 10.保证所有报告和服务都按时完成。 11.坚持酒店安全制度、紧急情况处理规定和程序。 12.完成任何其他合理的职责和被指派的职责。
  • 上海-长宁区 | 经验不限 | 大专

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    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 五险一金
    • 节日礼物
    • 领导好
    • 人性化管理
    国内高端酒店/5星级 | 500-999人
    发布于 03-28
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    - 为酒店VIP客人办理入住及离店手续,并根据客人的要求,提供优质服务; - 协助行政楼层经理进行行政工作,管理所有行政楼层的运营,确保利润,成本控制和质量标准; - 确保行政楼客人的满意度,有效协调行政酒廊和行政楼层的日常运营,并在一线发挥领导作用; - 培训、监督员工,完成月度报表; - 协助行政楼层经理完成其他相关工作。
  • 行政楼层主管

    4.8千-5.4千
    上海-静安区 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 年终花红
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 全面负责行政楼层工作,督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作,做好行政管家培训和考核工作。 2、检查行政管家的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、保证行政客房的清洁水平。 8、督导行政管家做好客史档案工作。 9、了解饭店业行政接待情况,不断完善服务品质与项目。 10、了解员工动态,调动员工积极性。 11、阅读并填写交接班日记。 12、定期总结工作,分析各种数据并上报。 13、完成上级交办的其它工作。 14、遵守国家法律和饭店规章制度。
  • 上海 | 经验不限 | 学历不限 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 管理规范
    • 节日礼物
    国内高端酒店/5星级 | 500-999人
    发布于 03-27
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    拥有1年及以上国际品牌酒店相关工作经验。 At least 1 years relevant working experience in international brand hotel.
  • 上海 | 1年以上 | 大专 | 食宿面议

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 人性化管理
    全服务中档酒店/4星级 | 100-499人
    发布于 08:03
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    1、熟悉酒店酒廊工作内容 2、熟练操作opera系统 3、对餐饮服务有一定知识
  • 上海 | 经验不限 | 学历不限

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    • 带薪年假
    • 岗位晋升
    • 五险一金
    • 节日礼物
    • 技能培训
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    全服务中档酒店/4星级 | 100-499人
    发布于 03-28
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    l  To have complete knowledge of Novotel standard operating policies and procedures for the Primer Club. 全面掌握诺富特贵宾酒廊标准操作政策和程序方面的知识。 l  To have complete knowledge of Accor Program 全面掌握雅高集团会员活动知识。 l  Builds relationship with guests to delight and gain loyalty. 与客人建立友好关系, 使其获得惊喜,赢得客人忠实感。 l  Notes, collects and actions on any guest’s preferences. 确保宾客喜好表的记录,收集和行动实施。 l  Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures. 根据酒店的政策和程序确保专业地处理与客人的关系,并且关心客人。 l  Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.. 利用和发展沟通交流的工具和途径, 为部门进行很好的工作信息和流程的传递。   TECHNICAL RESPONSIBILITIES  技术职责   l  Checks house status for Primer Club floor. 检查贵宾楼层房间的销售情况。 l  Works with Front Office Rooms Controller to pre-assign rooms for all Club reservations, taking note of special requests and early arrivals. 与前厅部控房员协调,为行政楼层所有预定预先分房,并注意到提前抵达和有特殊要求的客人。 l  Coordinates with Housekeeping on the set up of amenities in Primer Club rooms prior to guests’ arrival. 与客房部协调,确保在客人到达之前准备好贵宾楼层房间里的备品。 l  Performs check-ins and check-outs promptly and efficiently according to standards. 为客人办理快速入住离店结帐手续。 l  Performs all cashiering functions promptly and efficiently. 迅速有效地处理结帐手续。 l  Assists in setting up the service counters and table setting for breakfasts and evening happy hours. 帮助布置服务柜台,早餐和晚间欢乐时光的餐桌摆放。 l  Performs F&B service to guests in the Lounge promptly and efficiently according to standards. 根据标准在贵宾楼层酒廊迅速有效得提供餐饮服务。 l  Set up the Primer Club Lounge with amenities such as updated international newspapers, periodicals and magazines, table games and video tapes. 准备贵宾楼层酒廊备品,如当日的国际报纸,期刊杂志,桌面游戏和音像制品。 l  Ensures the Lounge as well as buffet area are kept clean and tidy at all times throughout the day. 确保酒廊和自助餐区域始终保持干净整洁。 l  Follow up on “Trace” report. 跟进“追踪”报告。 l  Is totally familiar with the Front Desk(Reception/Cashiering)back-up procedures in the event that any Front Office equipment malfunctions. 如果前厅部的设备发生故障,确保熟悉前台的所有应急程序。 l  Ensures all interaction with guests are handled professionally and with care adhering to hotel’s policies and procedures. 确保用专业得态度处理客人问题,并贯彻执行酒店的政策和程序。 l  Ensures the meeting room is ready, clean and all arrangement is placed prior to the start of the meeting. 会议之前要确保会议室的干净整洁,并确保所有物品已准备好。 l  Ensures the billing for the guest is accurately prepared. 确保正确为客人准备账单。 l  Ensures all operating equipment is maintained in proper working condition. 确保所有工作设备都维持在一个好的工作状态。  
  • 上海 | 经验不限 | 学历不限

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    国际高端酒店/5星级 | 500-999人
    发布于 03-28
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    The Langham Club Agent is responsible for the daily food and beverage service in the club lounge. The Waiter duties also include the general presentation and service of the club lounge and ensuring the Club guests stay exceeds expectation. This position is also required to deliver concierge style information and service as required. The Langham Club Agent must deliver customer service with poise based on the hotels standards and procedures. 朗廷会服务员负责朗廷会内日常的餐饮服务。其工作职责同样包含朗廷会的总体外观及服务,保证朗廷会宾客的入住体验超出期望。如经需要,这个职位同样需要提供礼宾式的信息及服务。朗廷会服务员必须在依照酒店标准和程序的基础上为宾客提供真诚的服务。 Attend to all guest enquiries with poise in a helpful and professional manner. 以乐意帮助及专业的态度应答宾客的询问。 Be familiar with hotel room configuration, all special rates & programs and the 1865 Program. 熟悉酒店房间形态,所有优惠价和促销活动以及1865会员内容。 Be familiar with the hotel facilities, services and local neighborhood information. 熟悉酒店设施、所提供的服务,以及周边环境信息。 Understand basic PMS functions in regards to Front Desk operation. 对酒店使用系统中有关前台营运的知识有基础的了解。
  • 上海-普陀区 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 03-28
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    岗位职责 全面负责行政楼层工作,督导下属员工为客人提供入住、就餐、商务、离店等全程服务。 1、全面管理行政楼层的服务工作,做好员工培训和考核工作。 2、检查员工的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3、掌握贵宾楼层的房态,宾客的情况和必要的信息。 4、迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5、与相关部联系并协调工作,确保服务的快捷与效率。 6、及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7、督导员工做好客史档案工作。 8、了解饭店业行政接待情况,不断完善服务品质与项目。 9、了解员工动态,调动员工积极性。 10、阅读并填写交接班日记。 11、定期总结工作,分析各种数据并上报。 12、完成上级交办的其它工作。 13、遵守国家法律和饭店规章制度。 岗位要求 1、教育:具有大专毕业学历或同等以上文化程度。 2、经验:有3年以上五星级酒店前厅工作经验或2年以上五星级行政楼层工作经验,熟悉客房服务流程、标准,会使用fedelio系统。 3、技能:持有饭店英语高级证书或四级以上英语水平,善于与客沟通,有较强的协调组织能力,可合理的为解决客人问题。 4、自然条件:女性为宜,身体健康,相貌端庄,举止大方;25--40周岁;1、65米以上。 5、培训:参加过集团管理干部班培训且成绩合格者。
  • 上海 | 2年以上 | 大专

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    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 年终奖
    • 包吃包住
    • 人性化管理
    • 节日礼物
    精品酒店 | 100-499人
    发布于 03-27
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    岗位职责 全面负责行政楼层工作,督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1.全面管理行政楼层的服务工作,做好行政管家培训和考核工作。 2.检查行政管家的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。 3.掌握贵宾楼层的房态,宾客的情况和必要的信息。 4.迎接并送行每一位VIP客人,拜访行政楼层客人,反馈客人意见与建议。 5.与相关部联系并协调工作,确保服务的快捷与效率。 6.及时阅读并处理客人与行政楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。 7.保证行政客房的清洁水平。 8.督导行政管家做好客史档案工作。 9.了解饭店业行政接待情况,不断完善服务品质与项目。 10.了解员工动态,调动员工积极性。 11.阅读并填写交接班日记。 12.定期总结工作,分析各种数据并上报。 13.完成上级交办的其它工作。 14.遵守国家法律和饭店规章制度。 岗位要求 1.教育:具有大专毕业学历或同等以上文化程度。 2.经验:有三年以上五星级客房管理工作经验或两年以上五星级行政楼层工作经验,熟悉客房服务流程、标准,会使用前台系统。 3.技能:持有饭店英语高级证书或四级以上英语水平,善于与客沟通,有较强的协调组织能力,可合理的为解决客人问题。 4.自然条件:女性为宜,身体健康,相貌端庄,举止大方;25--40周岁;1.65米以上。 5.培训:参加过集团管理干部班培训且成绩合格者。
  • 上海 | 3年以上 | 大专 | 提供食宿

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    • 五险一金
    • 多元化
    • 个性化体验
    • 职业关爱
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 包吃包住
    • 岗位晋升
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-26
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    职位描述: 关注员工的表现并给予激励。维持行政楼层的秩序,根据需求进行人员调配。 监督行政楼层的运转,日常工作的完成,争取利润最大化。在前台接待,客服中心及其他部门有需要时予以协助。 在彻底了解事件发生经过的情况下解决客人投诉,在对提供多种解决方案仍无法解决投诉的情况下予以一定的收益补偿。 主持日常例会,及时将希尔顿服务标准,对客服务的相关信息做有效传递。 对员工表现作出评估,不足之处予以指出并给予恰当培训。在团队中起到表率作用,能应酒店需求调整工作时间。      通过训练及一致的管理,领导和激励团队员工。 积极地参加职业培训,让员工保持水平一致。 做队员的导师,提高员工水平,促进他们完成所设立的目标。 确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。 培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。 简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。        为顾客提供热情周到的服务,有宾至如归感。 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。 将客人送至客房,介绍客房布局,确保行李及时送达。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 维护顾客档案和信息,确保预订的有效性和准确性。 作为第一个VIP客人接待的部门,要确保他们的个性化服务。 协销售,预定和业务发展团队共同为公司客人提供服务。 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 按照客人的预定或喜好安排房间,并做详细目录管理。 确保宾客档案信息及时录入公安申报系统。 遵循希尔顿品牌标准。 掌握希尔顿酒店集团的基本概况。 岗位要求: 高中及以上学历 至少2年在五星级品牌酒店相同岗位工作经历。 较强的沟通及组织协调能力 强烈的责任感及自我激励能力。 能在强压下胜任工作。 会说基本英语口语。 熟练电脑系统操作优先考虑 Position Summary: Observe performance of team members and encourage improvements. Monitor the Executive Floor traffic to make team membering adjustments accordingly. Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution. Authorize revenue allowances to resolve problems only after alternative solutions have been offered. Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards. Monitor performance of team members with performance evaluations and take disciplinary actions when required. Make recommendations for training related issues when inconsistencies develop at the Executive Floor Desk. Maintain regular attendance in conformance with the standards, which may be established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry. Support and motivate Front Desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job trainings to ensure that all team members are of the same standard. Attends trainings where and when required. Act as a coach and mentor to team members, reinforcing standards, expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their careers. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and that they know what is expected of them. Ensure guests feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensure that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotels’ facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Job requirements: High School degree. Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team members.                                                                               Able to work under great physical and mental pressures. Understand basic spoken English.  Familiar with computer systems preferred.
  • 上海 | 1年以上 | 大专 | 提供食宿

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    • 五险一金
    • 管理规范
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    发布于 03-26
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    Monitor guest service Agent to ensure maximum guest satisfaction through personal recognition to all IHG RC members, VIPs and repeat guests,  and prompt cordial attention from arrival through departure. 从客人到达至离开整个在住酒店期间,通过为优悦会会员,贵宾和酒店常客提供个性化服务,尽量让客人满意。 Monitor guest service Agent to ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service. 监督行政俱乐部员工工作,确保优悦会会员能获得最大利益,回头客及贵宾都能受到特别的关注。 Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests. 查看当日所有将抵达的客人及贵宾清单,查看房间分配情况,房间内设施,及客人特殊要求。 Ensure smooth and efficient R&B service in the Club Lounge. 确保给丽晶俱乐部的客人提供高效熟练的餐饮服务。 Keep regular communication with kitchen to ensure quality of food and beverages. 与厨房保持沟通以确保餐食质量。 Coordinate with kitchen and HSKP that all guests’ preferences and requests are fulfilled. 及时将客人的喜好和要求通知到厨房和客房部,履行我们的承诺。
  • 上海 | 2年以上 | 大专 | 提供食宿

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    • 五险一金
    • 多元化
    • 个性化体验
    • 职业关爱
    • 带薪年假
    • 技能培训
    • 员工生日礼物
    • 包吃包住
    • 岗位晋升
    • 管理规范
    国际高端酒店/5星级 | 500-999人
    发布于 03-26
    • 收藏
    • 投递简历
    职位描述: 关注员工的表现并给予激励。维持行政楼层的秩序,根据需求进行人员调配。 监督行政楼层的运转,日常工作的完成,争取利润最大化。在前台接待,客服中心及其他部门有需要时予以协助。 在彻底了解事件发生经过的情况下解决客人投诉,在对提供多种解决方案仍无法解决投诉的情况下予以一定的收益补偿。 主持日常例会,及时将希尔顿服务标准,对客服务的相关信息做有效传递。 对员工表现作出评估,不足之处予以指出并给予恰当培训。在团队中起到表率作用,能应酒店需求调整工作时间。      通过训练及一致的管理,领导和激励团队员工。 积极地参加职业培训,让员工保持水平一致。 做队员的导师,提高员工水平,促进他们完成所设立的目标。 确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。 培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。 致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。 简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。        为顾客提供热情周到的服务,有宾至如归感。 依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。 将客人送至客房,介绍客房布局,确保行李及时送达。 采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。 维护顾客档案和信息,确保预订的有效性和准确性。 作为第一个VIP客人接待的部门,要确保他们的个性化服务。 协销售,预定和业务发展团队共同为公司客人提供服务。 引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。 按照客人的预定或喜好安排房间,并做详细目录管理。 确保宾客档案信息及时录入公安申报系统。 遵循希尔顿品牌标准。 掌握希尔顿酒店集团的基本概况。 岗位要求: 高中及以上学历 至少2年在五星级品牌酒店相同岗位工作经历。 较强的沟通及组织协调能力 强烈的责任感及自我激励能力。 能在强压下胜任工作。 会说基本英语口语。 熟练电脑系统操作优先考虑 Position Summary: Observe performance of team members and encourage improvements. Monitor the Executive Floor traffic to make team membering adjustments accordingly. Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution. Authorize revenue allowances to resolve problems only after alternative solutions have been offered. Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards. Monitor performance of team members with performance evaluations and take disciplinary actions when required. Make recommendations for training related issues when inconsistencies develop at the Executive Floor Desk. Maintain regular attendance in conformance with the standards, which may be established by Hilton from time to time. Work varying schedules to reflect the business needs of the hotel, due to the cyclical nature of the hospitality industry. Support and motivate Front Desk team members by leading by example and employing competent and consistent management practices. Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job trainings to ensure that all team members are of the same standard. Attends trainings where and when required. Act as a coach and mentor to team members, reinforcing standards, expectations and motivating team members to strive for established targets. Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their careers. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and that they know what is expected of them. Ensure guests feel expected and immediately “at-home” when they arrive. Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment is secured. Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolutions. Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program. Ensure that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotels’ facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Job requirements: High School degree. Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team members.                                                                               Able to work under great physical and mental pressures. Understand basic spoken English.  Familiar with computer systems preferred.
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