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薪资: 5千-7千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区

Essential Responsibilities:基本职责: Supervises front desk staff to insure smooth and efficient operation during the assigned shift.督促管理当值期间前台接待工作,确保提供优质高效的服务。Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.在遵循酒店规章制度,维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。Manages desk, resolves guest concerns, and handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.管理前台,用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.友好诚挚的问候,耐心倾听,沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用,能应酒店需求调整工作时间。In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Supports and motivates front desk team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做员工的导师,提高员工水平,促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines.确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。Is involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, and reservation information confirmed Honors and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作为VIP客人最先联系到的部门,要确保他们的个性化服务。Liaises with Sales, Reservations and the Business Development team to handle corporate.协销售,预定和商业发展团队共同为客人提供服务.Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Allocates rooms in accordance to the guests’ reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的预定或喜好安排房间,并做详细目录管理。Ensures that guests’ profiles and information is input in to the Police Report system in a timely and accurate way.确保宾客档案信息及时录入公安申报系统。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保前台和其他部门间的沟通交流,特别是客房部,餐饮部,财务部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.维护酒店电脑系统信息数据的准确性,便于系统操作,确保前台运营设备的正常运转以及工作区域的整洁清洁。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.确保信息的有效传递,尚未完成的事情逐一移交至有关人员,让宾客满意。参加日常例会及其他会议。Ensures that the Assistant Front Desk and Guest Service Managers are kept aware and up to date of operational issues.汇报最新的工作进展,确保前厅副经理和宾客服务经理对部门营运状况的了解。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.确保前台的日常管理,包括但不局限于工作的监督,房间分配,报告,信用额度核对,电脑数据备份及主帐的核对等。。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.核对入住登记表,会议及活动信息,预订备份等。Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.如有要求,提供完整的报告,并及时送至所需部门。Ensures that the front desk is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked.确保日常设设施备用品的维护保养和必需库存,所有物品记录有序。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商业竞争行为, 促进积极的市场发展。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的物品。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team and takes action accordingly.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。在宾客关系经理不在场的情况下,参与救助行动。Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.严格遵守现金收付手续,确保所有收银员的现金帐目准确无误,收支平衡。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Maintains safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式,确保酒店收入。Maintains the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务Manages costs effectively by minimizing and controlling expenses.控制花费,节约成本。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人感受到物有所值。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。Handles guest relocations as required.帮助客人解决换房间事宜。Performs other duties and responsibilities as assigned or required.应要求担负其他职责。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。Positions directly reporting to this position (titles):以下职位执行直接工作汇报:Front Desk Agent前台接待职位要求:What are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:-Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors-Calm, efficient, and organized with great attention to detail-Excellent personal presentation and communication skills-A passion for delivering exceptional levels of Guest service-Computer literate and able to navigate through Company systems-Professional manner with an emphasis on hospitality and guest serviceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

薪资: 3.6千-3.8千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 Essential Responsibilities:基本职责: Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。Organizes and store luggage as necessary in a designate area.将客人行李有序的寄存于指定地点。Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.热情友好的问候客人。能成着冷静的应对各种突发情况。 Supportive Responsibilities:其他职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训,提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Ensures that all guests are greeted at the door.第一时间问候客人。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。Ensures that the Chief Concierge is kept aware and up to date of operational issues.确保首席礼宾司知道要完成的任务。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续 ,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management. 接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Picks up and delivers guest laundry to and from guest room in timely, accurate manner. Delivers morning newspapers, Zipout checkout packets, mail, packages faxes etc. To specific guest room.负责将报纸,结帐单,包裹,邮件等送至客人房间。Cleans and polishes carts and other equipment used in the department.负责行李车的日常清洁和保养。 Answers the bell desk phone and provides information as needed.接听礼宾台电话,应客人的不同需求提供服务。Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。 Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Ability to understand and follow written or verbal instructions 能遵照指示工作。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift.有一定负重能力,能在当值期间持续搬运行李和重物。Ability to stand, walk and sit and continuously perform essential job functions.能持续因工作需要的站立,行走等Sufficient manual dexterity in one hand to be able to load and unload luggage能专业的装卸行李。

薪资: 4千-4.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Essential Responsibilities:基本职责:根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。确保入住期间客人的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。Specific Job Knowledge, Skill and Ability:工作技能技巧要求Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.擅长于处理宾客关系,能有效快速的应对处理各种问题。Ability to read, Listen and communicate effectively in English, both verbally and in writing.能用英语有效的倾听和进行沟通。Ability to access and accurately input information using a moderately complex computer system.熟练操作酒店电脑系统。Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。

薪资: 6千-8千 经验:5年以上 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责:1.确保向所有入住酒店的客人提供优质的服务,给客人留下美好的影响2.协助参与员工的培训工作,负责培训员工的日常培训,制定培训计划3.确保当客人有要求时,为预计离店的客人安排出租车、机场班车服务等4.协助员工的日常工作,例如:在门口问候客人、帮助客人提行李、引领客人进房、日常的分送、交通安排工作5.协助重要客人的入住和离店岗位要求:1.五年四星级以上相关工作经验2.良好的英语听、说、读、写能力3.良好的沟通、组织及处理问题的技巧3.熟悉城市和酒店信息4.工作勤勤恳恳,有较强的责任心

薪资: 5千-6千 经验:不限 企业类型:健身中心/运动场馆
地区:上海-杨浦区 食宿:不提供食宿

岗位职责;1、受理客户咨询、来店接待工作;2、接听客户的服务需求电话,记录、传达和跟踪服务需求的执行情况;3、及时将客户需求信息录入电子化系统,制卡、刷卡、签到、收银等工作;4、领导交办的其他事项。任职资格:1、18-30岁,五官端正,形象气质好,语言表达能力强,服务行业2年以上工作经验;2、男生身高175cm以上,女生身高165cm以上;3、熟练操作word、excel等办公软件;4、健康,敬业,有责任心,自信,热诚,品行端正,善于与人沟通,主动、热情并有亲和力;5、工作态度认真能吃苦;6、家住附近优先考虑;7、工作时间:早班:7:00-15:00                     中班:10:00-22:00                     晚班:14:00-22:00 

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

专业知识技能:了 解上 海周边地区各类相关信息具有对饭店行业以及前厅部基本知识的了解良好的英语能力以及沟通能力 其它技能要求:良好、积极的工作态度其它语言能力乐于学习,乐于助人

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

 Interact with guest at all opportunities, play a customer contact role.与客人尽可能地交流,扮演与客人沟通的角色 Always keeping up-to-dated guest histories of all Crowne Plaza Club Floor guests, VIPs, CIPs, LS, REP and following up on their birthdays, anniversaries, preference, etc, making sure the special service and attention is delivered to expected guest对行政楼层客人、VIP客人,、CIPs,、长住客、回头客的生日、纪念日和喜好等保持记录并确保提供特别的服务 Ensuring all Club Floor, VIPs, LS guests are served as content, comfortable and pleasant as possible确保所有行政楼层客人、VIP客人和长住客尽可能得到舒适满意的服务 Familiarizing self with all business centre services and prices, providing service to the Club Floor guest according to hotel’s standard熟悉所有商务中心的服务项目及价格,按照酒店标准为行政楼层客人提供服务 Familiarizing self with today’s events, room status VIPs, LS, CIPs, Club Floor guests arrivals and departures by their names, timing, preference, room allocation, etc熟悉今天的宴会内容, VIP客人,、CIPs,、长住客、回头客的到达离开时间、姓名、兴趣和房间分配等 Always ensuring personalized efficient and friendly check in and check out service are delivered in line with established standards procedures确保按照标准程序为客人提供高效、友善的入店、离店手续 Consistently deliver service from guest perspective一贯地按照客人希望提供服务 Coordinating with related front office sections about the guest whom reserved transportation service will receive express check in and check out service协调前厅部员工提供给预订交通服务的客人更快速的入店和离店服务 Ensuring self are well knowledgeable about PCR members benefits and ensuring the members benefits has been delivered according to the hotel and corporate standard熟知优悦会会员的福利并确保根据酒店标准给予会员福利 Ensuring all guest requests in the Club Lounge are provided in promptly and proactive manner. Always to remember guests by their names, room numbers, preference in F&B requirement in the Club Lounge, and greeting guests by their name as much possible as you can确保客人在行政酒廊提出的要求得到及时有效的处理。记住客人的姓名、房号和对食物的喜好并尽可能地称呼客人姓名 Ensuring all operating equipments and facilities is maintained in proper working condition, bring up to CFO Manager/Front Office Manager’s attention if necessary. Ensuring all operating equipments and facilities to be handled in proper way确保所有运营设备维护正常,若有异常向行政楼层经理及前厅部经理提出。确保所有运营设备正常运行 Ensuring all information files, reports, stocks is in set right place in order to ensuring efficient service providing确保所有信息报告、文件放在正确的地方,以确保提供高效的服务 Always practicing to find most logical and efficient way/methods to complete tasks in shortest time总是试图在最短时间内以最效率最逻辑的方式完成任务

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

岗位职责:1.熟悉及了解各部门工作细则和流程,例如前厅部、餐饮部一线或财务等后线部门的情况。2.参与部门管理工作。3.每工作计划阶段针对公司日常管理提出书面化建议。4.执行酒店安排的其他相关工作。岗位要求:1.全日制大专以上学历,擅长沟通。有一定的表达能力及思考能力。2.能够熟悉操作办公软件,具有一定的英文水平。3.可进行部门轮岗,做为管理层储备培养。

薪资: 2千-3千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 4千-5千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-徐汇区 食宿:提供食宿

The Lobby Ambassador is tasked to ensure a warm welcome and fond farewell for all of our guests. They are to utilize the service process by assisting guests with requests and needs, manning the tea station, organizing taxi for guests, transferring of guests with buggy, keeping the lobby area clean and orderly, thorough knowledge of all hotel services。嘉佩乐大堂大使的任务是为我们的客人们带来热烈的欢迎和诚挚的告别。根据服务流程,大堂大使需要为客人提供相应的需求,位客人提供茶点,为客人安排出租车,用小车运送客人,保持大堂区域整洁有序,全面了解酒店所有服务设施和设施。Only Trainee is accepted. (at least six months)只接受半年及以上的实习生应聘。 

薪资: 面议 经验:2年以上 企业类型:国际高端酒店/5星级
地区:上海-青浦区 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

薪资: 4千-5千 经验:1年以上 企业类型:有限服务中档酒店
地区:上海-浦东新区 食宿:提供食宿

我们希望您在以下方面发挥您的专业技能:1.热情洋溢接待宾客及相关访客留言的处理;2.温馨的为宾客办理入住、离店手续、收银服务、叫醒等贴心的服务,让宾客有宾至如归的体验;3.遇到宾客投诉,善于倾听,并且有效安抚;5.认真完成前厅部经理交代的其他事宜;我们希望您具备的要求:在生活在中开朗外向、风趣幽默、多才多艺;在工作中爱岗敬业、沉稳干练,善于倾听,善于交流;在从业经验方面热爱服务工作,能接受酒店前台快节奏及轮班工作时间,优秀应届毕业生亦可;在语言交流方面具有一定的英语会话能力为佳;在兴趣爱好方面有敢于表现自己才艺的勇气;

薪资: 3.5千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-青浦区 食宿:提供食宿

1. 为客人办理入住及退房手续2. 遵守集团财务规定处理账务3. 完成集团会员引入、房间升级售卖及宾客满意度指标4. 有酒店工作经验、前厅部工作经验者优先考虑

薪资: 3.2千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海-青浦区

1. 优秀的沟通能力及对客服务意识2. 有OPERA基础及万豪集团工作经验优先

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

 为客人提供帮助,确保他们在入住酒店期间感觉舒适,并且留下难忘的回忆。在当班期间,行李员要负责礼宾部日常的工作。从更广的角度讲,行李员确保向酒店的所有客人和来访者问候,提供友好迅捷的专业的服务,平等对待每一位顾客。行李员还要使所有抵达、预离的客人和来访者受到热情的欢迎,要使他们有宾至如归的感觉。 To assist guests and ensure their stay are comfortable and an experience to remember.Bellman is directly responsible for the day to day operations of the Concierge Desk whilst on duty. On a broader scale the Bellman is to ensure that all of the hotel guests and visitors are greeted, attended to and assisted with a level of service that is professional, yet friendly and genuine and second to none. The Bellman is also to ensure that guests and visitors are made to feel comfortable and welcome and "at home" on arriving and departing the Hotel. He follows the Sofitel greeting standard such as Bonjour/ Bonsoir.

薪资: 3千-4千 经验:1年以上 企业类型:中式餐饮
地区:上海 食宿:提供食宿

 岗位职责:负责在外厅门口迎送客人,引领客人从及餐厅的对外联络。1.主动问候客人,向客人介绍餐厅情况、熟悉酒店、餐厅的各项服务设施,以便解答客人的询问。2.了解当天客情,掌握餐厅当天的餐桌安排情况,合理安排客人的餐位。3.安排客人就餐,呈送菜牌,酒水牌等。4.为客人保存衣物。5.接听电话。6.接受和安排预订,进行登记、及时通知全体服务人员。7.熟记常客及VIP客人的姓名,编写就餐客人的资料,建立客人档案,尽量照顾管人的喜爱、习惯,让客人有宾至如归的感觉。8.完成上司交办其它事宜。任职资格:1. 五官端正,身材标准,身体健康。身高165cm以上。2. 通晓餐厅酒单和菜单的全部内容,熟悉本餐厅餐饮服务的全部程序。 3. 具有良好的语言能力和与客人沟通的能力。具备高中以上文化程度。 4. 总是保持微笑、礼貌、友好的态度,愿意为客人提供帮助和服务。 5. 有一年以上餐厅服务经验。工作地点:浦东店:张江镇金科路2889弄长泰广场7座2楼松江店:洞泾镇泗砖南路1500号长泰西郊别墅内(近莘砖公路)昆山店:锦溪镇锦耀路333号昆山长泰洲颐酒店

薪资: 4.5千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.本科以上文化程度,流利的英语口语,以及任意一种小语种;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 2.6千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:提供食宿

岗位职责 1.查看交班记录,了解上一班的移交事项,并负责处理; 2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动; 3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益; 4.熟练总台各项专业业务和技能,搞好对客服务; 5.熟练掌握店内信息,提供准确的问讯服务; 6.负责为下榻酒店的宾客办理入住登记手续; 7.负责客房钥匙的管理和发放工作并严格遵守验证制度; 8.制作有关报表,为其它部门提供准确的接待信息。 岗位要求 1.大专以上文化程度,流利的英语口语; 2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感; 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 4千-8千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海-卢湾区 食宿:提供食宿

前台欢迎大使为客人提供发自内心的优质前台服务,主要为客人办理入住及退房,确保客人感觉舒适,并且留下难忘的美好回忆。The Front Desk Welcomer will be responsible for front desk service to the guests, include check in and check out for the guest. They will provide the high quality services to the guests, to ensure they will have an excellent experience to remember. 

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:上海 食宿:提供食宿

岗位职责:- 协助保持大堂区域清洁和整齐;- 向客人提供优良及有效率的服务;- 保持行李储藏室整洁;- 协助宾客接待中心完成其他服务工作。岗位要求:- 具备吃苦耐劳、爱岗敬业品德,责任心强,善于与客人沟通交流;- 有酒店工作经验者优先。

薪资: 3千-4千 经验:不限 企业类型:精品酒店
地区:上海 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.中专以上文化程度,有英语基础,会使用opera系统的优先。2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。福利待遇1.薪资构成= 基本薪资(4k左右)+upselling(卖房提成)+酒店绩效奖金;2. 五险一金:按国家规定为所有员工缴纳;3. 带薪休假:按国家规定执行;4. 住宿用餐:提供中晚两顿员工餐,提供员工宿舍(距离上班地点步行不到5分钟);5. 节日福利:生日及中秋福利等;上班时间:三班制,做五休二(一天工作8小时);上班地址:上海市黄浦区金陵东路1号;交通:地铁10号线豫园站下步行约10分钟;地铁2号线南京东路下步行约20分钟;附近:城隍庙

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.提供大堂正门之开门迎宾服务。9.迎接客人,提供帮助,把客人引领到总台接待处。10.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。11.住客退房时,引领其到收款台办理退房手续。12.把行李装上出租车,盘点行李件数及恭请客人确认。13.协助保持大堂区域清洁和整齐。14.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

薪资: 面议 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-闸北区

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.中专以上文化程度,英语口语优秀者优先;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 3.5千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-闸北区

岗位职责1.为宾客提供专业,友好,高效,热情的电话叫早服务。2.掌握每日抵店宾客名单,特别是重要宾客和回头客, 了解他们的特殊要求。3.负责及时准确地将宾客的留言输入系统中。4.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度。5.确保所有电话的转接是按专业标准,并且有礼貌,热情友好的态度。6.熟知酒店所能提供给宾客和来访者的服务和设施。7.了解酒店的餐厅及其营业时间和经营范围。岗位要求1.中专毕业或同等学历。2.说话口齿清楚,音质优美,反应敏捷;掌握电话交换机操作技能,懂得电脑终端、自动直播电话计费,打印以及叫醒服务机的操作方法。3.能用英语与外宾进行流利的会话优先。4.能适应翻班工作。

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