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薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
地区:上海

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:不提供食宿

主要工作职责处理会所的日常的工作。妥善及时地处理客户的要求、询问和投诉。如有需要,及时向上级汇报。确保并遵守雅诗阁相关的政策、程序和标准。遵守集团的环境健康安全方针政策,日常工作中注意节能和安全操作。上级主管交办的其他工作。资质需求大专以上学历,酒店或旅游类专业毕业。具有2年以上服务公寓/星级酒店健康中心工作经验;良好的仪容仪表,良好的沟通能力;善于沟通,能够承担较大的压力。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-长宁区

1. 有四、五星级酒店工作经验者优先;2. 岗位实行综合工时制;

薪资: 3千-4千 经验:1年以上 企业类型:国内高端酒店/5星级
地区:上海-闵行区 食宿:面议

 1、20岁以上,大专以上文化程度,形象气质佳;身高160以上;2、酒店或旅游管理相关专业教育背景,或具有同等岗位经验;3、具有一定的英语口语能力(俱乐部客户均为业主,多数为外籍人士);4、上班环境好,提供社保、免费工作餐、工作制服。欢迎酒店或旅游相关专业应届毕业生及实习生。简历请投递至:hr@forestmanor.com.cn

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-杨浦区 食宿:提供食宿

岗位职责1.协助住客搬迁行李。2.代客交收信件、包裹、便条及电报等。3.负责所有电话询问及柜台询问事宜。4.保持行李搬迁能提供迅速及友善之服务。5.代理行李保管事宜和签发行李索取标签事宜。6.保养行李服务设备。7.保持行李储藏室之整洁。8.收集住客之退房门匙。9.提供大堂正门之开门迎宾服务。10.迎接客人,提供帮助,把客人引领到总台接待处。11.在正门开门及欢迎客人时,如遇雨天,需拿伞方便客人上、下车。12.从总台接待员手中接过钥匙后,再一次核对钥匙牌上的房间号码。13.带领客人到指定房间及介绍房间设备及其使用方法。14.住客退房时,引领其到收款台办理退房手续。15.把行李装上出租车,盘点行李件数及恭请客人确认。16.协助保持大堂区域清洁和整齐。17.对上向行李组主任报告及负责。18.负责其它由行李组主任所安排之任务。岗位要求1.拥有一年以上五星级酒店相关工作经验;2.良好的英语运用能力;3.身体健康,思维敏捷。

薪资: 4千-5千 经验:不限 企业类型:有限服务中档酒店
地区:上海-长宁区 食宿:提供食宿

1、根据酒店服务标准及要求开展前台对客服务(入/离店、换房、询问、帮助等)2、负责前台的日常账务、报表等相关工作3、掌握客房的预订状况,并接受预订范围工作4、实施酒店回头客计划、会员积分制推广、客房增销计划入职资格:1、有无前台工作经验皆可,有服务对客工作经验者优先2、有基础外语对话能力(日语尤佳)其他:1、酒店使用绿云系统2、该岗位需翻班3、该岗位有提成

薪资: 3.6千-3.8千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Principle Responsibilities & Position Purpose:职责目标: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards.热情友好的帮助客人提携行李,引领客人到房间并提供所需服务。贯穿希尔顿品牌服务理念于服务当中给客人留下难忘而又愉悦的回忆。 Essential Responsibilities:基本职责: Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators .帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。Organizes and store luggage as necessary in a designate area.将客人行李有序的寄存于指定地点。Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.热情友好的问候客人。能成着冷静的应对各种突发情况。 Supportive Responsibilities:其他职责: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务的同时招呼示意下一位客人Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 积极参加所需的各种培训,提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在前台和礼宾部的团队中起到积极做用,有效的沟通,确保达到目标。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Ensures that all guests are greeted at the door.第一时间问候客人。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Ensures that VIP guests are treated personally and recognized as an individual.确保VIP客人的待遇。Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。。Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.如有需要,帮助客人拿取行李,确保客人及时办理离店,安排运送,同时欢迎他们再次光临。Handles and stores guests’ luggage in a safe and secure, organized and systemized way.有条理的安放和储存客人的行李并确保安全。Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.确保大厅的整洁卫生,及常用客用资料和物品等的补充更新。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希尔顿酒店的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel确保礼宾部准确的信息传递,保证酒店和宾客每日包裹邮件的正常收发。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT与餐饮部,客房部,工程部,IT等进行有效的沟通及合作。Ensures that the Chief Concierge is kept aware and up to date of operational issues.确保首席礼宾司知道要完成的任务。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。必要的时候加入救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.严格遵守现金收付手续 ,收取现金,信用卡,转帐,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.在收取现金,信用卡,代金券,公司或第三方付费等服务时严格遵守酒店规定。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人物有所值。To undertake any other reasonable task or request as directed by the management. 接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述Picks up and delivers guest laundry to and from guest room in timely, accurate manner. Delivers morning newspapers, Zipout checkout packets, mail, packages faxes etc. To specific guest room.负责将报纸,结帐单,包裹,邮件等送至客人房间。Cleans and polishes carts and other equipment used in the department.负责行李车的日常清洁和保养。 Answers the bell desk phone and provides information as needed.接听礼宾台电话,应客人的不同需求提供服务。Reads and matches luggage tags, writes claim tickets and detaches portion to give to desk.行李牌的登记及行李的分发。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。 Specific Job Knowledge, Skill and Ability:工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Ability to understand and follow written or verbal instructions 能遵照指示工作。Ability to effectively deal with internal and external customers, some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.擅长于处理宾客关系,能快速有效的应对各种问题。Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.一定的英语阅读能力确保能获取行李牌上的信息,以及托运行李上的相关信息。Ability to grasp, lift and carry or otherwise move packages, boxes and luggage up to 100lbs. continuously throughout shift.有一定负重能力,能在当值期间持续搬运行李和重物。Ability to stand, walk and sit and continuously perform essential job functions.能持续因工作需要的站立,行走等Sufficient manual dexterity in one hand to be able to load and unload luggage能专业的装卸行李。

薪资: 4千-4.5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区 食宿:面议

Essential Responsibilities:基本职责:根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。确保入住期间客人的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。对自己权限范围内不能予以解决的问题和需求,及时反馈给相应部门和人员予以解决。沉着冷静的应对和处理各类客人投诉,如:客人对价格不满,空调或供暖系统的不足等。Specific Job Knowledge, Skill and Ability:工作技能技巧要求Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.擅长于处理宾客关系,能有效快速的应对处理各种问题。Ability to read, Listen and communicate effectively in English, both verbally and in writing.能用英语有效的倾听和进行沟通。Ability to access and accurately input information using a moderately complex computer system.熟练操作酒店电脑系统。Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。

薪资: 5千-7千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-闵行区

Essential Responsibilities:基本职责: Supervises front desk staff to insure smooth and efficient operation during the assigned shift.督促管理当值期间前台接待工作,确保提供优质高效的服务。Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.在遵循酒店规章制度,维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。Manages desk, resolves guest concerns, and handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.管理前台,用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.友好诚挚的问候,耐心倾听,沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用,能应酒店需求调整工作时间。In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Supports and motivates front desk team members by leading by example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工.Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.积极地参加职业培训,让员工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做员工的导师,提高员工水平,促进他们完成所设立的目标。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines.确保员工手册,中国的劳动法,HR指南的一致性,必要的时候提供培训。Is involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.简单易懂的培训新员工,使其尽快达到胜任工作的最低标准,了解公司的期许与要求。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情周到的服务,有宾至如归感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, and reservation information confirmed Honors and Frequent Flyer Number enquired about, and method of payment secured.依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登记表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送至客房,介绍客房布局,确保行李及时送达。。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客关系经理。回访客人,确保客人对解决方法满意.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.维护顾客档案和信息,确保预订的有效性和准确性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作为VIP客人最先联系到的部门,要确保他们的个性化服务。Liaises with Sales, Reservations and the Business Development team to handle corporate.协销售,预定和商业发展团队共同为客人提供服务.Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。Allocates rooms in accordance to the guests’ reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的预定或喜好安排房间,并做详细目录管理。Ensures that guests’ profiles and information is input in to the Police Report system in a timely and accurate way.确保宾客档案信息及时录入公安申报系统。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希尔顿品牌标准。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希尔顿酒店集团的基本概况。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.确保前台和其他部门间的沟通交流,特别是客房部,餐饮部,财务部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.维护酒店电脑系统信息数据的准确性,便于系统操作,确保前台运营设备的正常运转以及工作区域的整洁清洁。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.确保信息的有效传递,尚未完成的事情逐一移交至有关人员,让宾客满意。参加日常例会及其他会议。Ensures that the Assistant Front Desk and Guest Service Managers are kept aware and up to date of operational issues.汇报最新的工作进展,确保前厅副经理和宾客服务经理对部门营运状况的了解。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.确保前台的日常管理,包括但不局限于工作的监督,房间分配,报告,信用额度核对,电脑数据备份及主帐的核对等。。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.核对入住登记表,会议及活动信息,预订备份等。Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.如有要求,提供完整的报告,并及时送至所需部门。Ensures that the front desk is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked.确保日常设设施备用品的维护保养和必需库存,所有物品记录有序。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商业竞争行为, 促进积极的市场发展。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根据价格要求向客人提供相应物有所值的物品。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team and takes action accordingly.按照健康安全,危机管理部门,灾难处理方法,救火程序执行。在宾客关系经理不在场的情况下,参与救助行动。Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.严格遵守现金收付手续,确保所有收银员的现金帐目准确无误,收支平衡。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。Maintains safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times.为客人提供保险箱,保证他们的财物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟进担保预订及付款方式,确保酒店收入。Maintains the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务Manages costs effectively by minimizing and controlling expenses.控制花费,节约成本。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商机,用合理的方式提高酒店收入,确保客人感受到物有所值。To undertake any other reasonable task or request as directed by the management.接受部门其他合理的任务或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,该部门有权更改或补充该职位描述。Handles guest relocations as required.帮助客人解决换房间事宜。Performs other duties and responsibilities as assigned or required.应要求担负其他职责。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通过学习希尔顿关爱,把希尔顿关爱理念运用到服务中去。Positions directly reporting to this position (titles):以下职位执行直接工作汇报:Front Desk Agent前台接待职位要求:What are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:-Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors-Calm, efficient, and organized with great attention to detail-Excellent personal presentation and communication skills-A passion for delivering exceptional levels of Guest service-Computer literate and able to navigate through Company systems-Professional manner with an emphasis on hospitality and guest serviceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

薪资: 3.5千-4.5千 经验:不限 企业类型:景区
地区:上海

职位概述行李服务的演职人员主要负责度假区酒店入口处的迎宾服务,协助宾客入住和离店,为宾客提供停泊车辆和行李搬运等服务。 主要职责保证宾客的行李被妥善的递送和保管行李服务需要在以下一个或多个职位进行轮岗工作:行李员/ 迎宾员/ 泊车服务/ 行李存储管理/ 行李调度与宾客保持互动,解答相关问题,如方向指引,提供活动信息等递送物品至宾客房间,包括但不仅限于行李/快递包裹/留言/其他物品诸如鲜花、礼品等在需要时,帮助进行行李柜台的运营,包括繁忙时的电话接听和基本的电脑操作资格要求能够同时接受室内外的工作环境能够接受重复的行李作业能适应快速的工作节奏具备基本的英文沟通能力和电脑操作技能工作时间:可能会安排在夜间、周末以及节假日的班次,需要早中晚三班轮换期望资质退伍军人优先请访问上海迪士尼度假区招聘官方网站(www.SHDRcareers.com),或关注我们的招聘官方微信(SHDRjob)了解更多工作资讯。请注意:上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

薪资: 4千-5千 经验:不限 企业类型:景区
地区:上海

职位概述前台将通过为宾客办理入住登记手续,向宾客致以最友好的问候和提供世界级一流的服务。其主要职责包括服务指引、入住登记和退房,以及其他相关服务。 主要职责与宾客保持互动,解答相关问题、提供方向指引及活动信息在酒店管理系统里正确更新宾客记录以及登记入住的信息熟悉酒店所有的房间划分、房价及活动全面了解酒店当日的房间状态为宾客开具相应的账单资格要求具备熟练的电脑操作能力具备良好的沟通能力并积极为宾客提供帮助具备保护宾客私人信息的基本职业素养需要基本的英文读写及听说能力,能使用英文操作系统,及与使用英语的宾客沟通工作时间:可能会安排在夜间、周末以及节假日的班次,需要早中晚三班轮换请访问上海迪士尼度假区招聘官方网站(www.SHDRcareers.com),或关注我们的招聘官方微信(SHDRjob)了解更多工作资讯。请注意:上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

薪资: 4.5千-5.5千 经验:1年以上 企业类型:
地区:上海 食宿:提供吃

岗位职责1、负责跟进租户报修、投诉、回访;2、前台接待,为客户的咨询提供服务;3、来访人员管理及租户信件投递;4、关注并收集客户个性化需求,提交并汇总;岗位要求1.大专以上文化程度,形象气质佳;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识;3.熟悉办公软件。

薪资: 4千-5千 经验:1年以上 企业类型:精品酒店
地区:上海-浦东新区 食宿:提供食宿

我们希望您在以下方面发挥您的专业技能:1.热情洋溢接待宾客及相关访客留言的处理;2.温馨的为宾客办理入住、离店手续、收银服务、叫醒等贴心的服务,让宾客有宾至如归的体验;3.遇到宾客投诉,善于倾听,并且有效安抚;5.认真完成前厅部经理交代的其他事宜;我们希望您具备的要求:在生活在中开朗外向、风趣幽默、多才多艺;在工作中爱岗敬业、沉稳干练,善于倾听,善于交流;在从业经验方面热爱服务工作,能接受酒店前台快节奏及轮班工作时间,优秀应届毕业生亦可;在语言交流方面具有一定的英语会话能力为佳;在兴趣爱好方面有敢于表现自己才艺的勇气;

薪资: 5千-6千 经验:1年以上 企业类型:精品酒店
地区:上海 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 4千-5千 经验:1年以上 企业类型:全服务中档酒店/4星级
地区:上海-浦东新区 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:面议

1.To ensure our customers receive a fast, efficient check in and check out service.2.To ensure all customers queries or requests are handled in a polite, friendly andefficient  manner.3.To ensure a high level of product knowledge of the hotel and local area-4.To maintain and update guest profiles as laid down in the front office procedures.5.To provide guest with foreign currency exchange service. 1.确保我们的顾客得到快速高效的入住和退房服务。2.确保顾客提出的意见或建议得到友善高效地解决。3.确保深知酒店及当地的产品知识。4. 依照前厅部工作程序,管理并及时更新顾客个人资料。5.给客人提供外币兑换业务的服务。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看交班记录,了解上一班的移交事项,并负责处理。3.熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。4.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。5.熟练总台各项专业业务和技能,搞好对客服务。6.熟练掌握店内外信息,提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责客房钥匙的管理和发放工作并严格遵守验证制度。9.制作有关报表,为其它部门提供准确的接待信息。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

1.帮助行政楼层宾客做好入住及退房工作。2.检查并确保为重要宾客所预分的房间已经就绪,所有的小礼物在宾客抵达前已经放入宾客房间.3.在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施。4.推销酒店的餐厅并为他们提供预订服务。5.迎接并陪同抵达的重要宾客,在宾客离店时应向客人道别。6.同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供下午茶服务。7.阅读工作日志并签字,注意板面上的最后一条通知并落实。8.及时向行政楼层经理报告宾客的投诉。

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:上海-浦东新区 食宿:提供食宿

1. 为来往酒店的宾客提供开车门、护顶、及开门服务。2. 问候来住宾客。3. 协助宾客提拿行李。4. 为有需要的宾客提供租车服务,联系车辆。5. 保持大门口整洁畅通,及大门口的安全。6. 妥善回答宾客的问询,并提供恰当的服务。

薪资: 3千-4千 经验:不限 企业类型:精品酒店
地区:上海 食宿:提供食宿

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.中专以上文化程度,有英语基础,会使用opera系统的优先。2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:上海-浦东新区

Job Description 岗位职责:1. Greets guests and processes hotel registration.问候宾客为其办理登记2. Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times.与宾客建立良好关系,能识别常客并达到和超越宾客期望3. Ensure all guest account details are correct and accurate. 确保宾客的账目的准确性。Requirements 岗位要求:1. One year front office experience is preferred. 一年以上前厅部工作经验优先。2. High school diploma required. 高中以上学历。3. Strong computer systems skills.  熟悉电脑操作系统。4. Excellent communication skills. 良好沟通技巧。5. Able to collaborate effectively with other hotel employees and managers. 能有效地与酒店同事及经理沟通。6. Ability to work a flexible schedule 。愿意倒班

薪资: 3.5千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe Club Lounge Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service.Requirements                        Hotel Management School Graduate Excellent overall communication skillsAble to multi taskStrong desire to provide excellent guest service                            Must possess good command of written and verbal English LanguageMust possess good command of written and verbal Mandarin LanguageMust have basic hotel operation knowledge职责范围行政酒廊代表需根据人性化服务体验的要求,通过礼貌有效的行政酒廊服务满足并超越客人的期望。包括办理入住,离店,礼宾服务,商务中心,宾客认知和卓越的餐饮服务。职位要求酒店管理学校毕业出色的沟通技巧有能力处理多项工作和任务乐意为客人提供优质的服务必须拥有良好的中英文口语读写能力拥有基本酒店营运知识

薪资: 3千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe Bellman is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guests luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology.Requirements                                                      Excellent overall communication skillsAble to multi taskThe ability to work well in a team environmentAble to communicate written and spoken English and Mandarin Language  职责范围行李员需负责给客人舒服愉悦的运送行李服务,从而使客人满意。包括带领客人去他们的房间,为客人运送行李,交流信息,了解客人的要求,为客人介绍房间内的高科技的设备。职位要求                                        良好的交流技巧有能力处理多项工作和任务可以在团队的环境里努力地工作 良好的中文和英语的说写能力

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:上海 食宿:提供食宿

Scope of PositionThe Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk servicesRequirements                          Hotel Management School GraduateExcellent overall communication skillsAble to multi taskThe ability to work well in a team environmentMust possess good command of written and verbal English LanguageMust possess good command of written and verbal Mandarin LanguageMust have basic hotel operation knowledge 职责范围前厅接待需根据个性化优质服务体验,通过提供迅速有礼的前台服务满足和超越客人的期望。职位要求 酒店管理学校毕业   良好的交流技巧有能力处理多项工作和任务可以在团队的环境里努力地工作必须拥有良好的中英文口语读写能力拥有基本酒店营运知识

薪资: 3千-4千 经验:不限 企业类型:全服务中档酒店/4星级
地区:上海

岗位职责1.查看交班记录,了解上一班的移交事项,并负责处理;2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;3.熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;4.熟练总台各项专业业务和技能,搞好对客服务;5.熟练掌握店内信息,提供准确的问讯服务;6.负责为下榻酒店的宾客办理入住登记手续;7.负责客房钥匙的管理和发放工作并严格遵守验证制度;8.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,流利的英语口语;2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

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