主要职责 Main responsibilities
• 以铂尔曼的标准通过客户管理程序规划和管理年度，月度，每周和每日餐饮销售拜访
Plans and manages F&B sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis.
• 处理所有潜在客户的咨询，包括会议，实地考察，娱乐项目，谈判和撰写合同，并参加推广活动和酒店组织的活动。
Handles all enquiries and leads from potential clients which involves meeting, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
• 参加由现有的或新的潜在客户的餐饮销售活动，通过电话拜访和参加酒店的商业活动并跟进。
Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tele-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
• 与现有的客户保持良好的关系并征求所有现有的个人，团队，会议每天晚上需要的订餐要求，以达到酒店的销售目标。
Maintains good relations and solicits daily F&B needs of individual and groups business from the existing and new accounts in order to meet sales targets.
• 根据铂尔曼的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。
Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction.
• 部门的协助下计划，协调与监督使务求客户的特殊要求得到帮助，以确保客户的满意。
Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
• 保持与客户有相互的沟通联系，确保客户资料随时更新，高级管理在公司，市场事件，市场趋势，客户的反馈和竞争者的活动并保持随时的更新。
Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
• 保持随时更新的记录和电话结果，潜在客户，生产率，竞争者资料和房价历史等。
Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.
• 制作每天和每周餐饮销售报告，并初步确认预定及生意损失，并采取纠正措施。
Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
• 参加每日或每周销售例会并汇报销售成果及提出建议
Reporting sales activity and result in daily or weekly sales meeting.
• 完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。
Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
· Evaluate guest satisfaction levels with a focus on continuous improvement.
评估客户满意度并持续改善。
· Drive F&B sales to maximize budgeted revenue.
推动餐饮销售达到收益最大化。
学历/专业经验 Education / Professional experience
酒店业的大学文凭或相关领域（优先考虑）
College Degree in Hospitality or related field (Priority)
技能/资历 Skills / Qualities
铂尔曼:一个全新的服务理念,以亲近,亲切和分享体验为宗旨
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
通过发挥个人的好学精神确保所有员工都具有同样的铂尔曼精神
Ensure all staff embodies the same mindset by developing each individual's sense of curiosity,
思路开阔,个性开朗和积极向上
open-mindedness, interpersonal skills and sense of initiative.
• 热情 Enthusiastic
• 主动和耐心 Spontaneous and empathic
• 具有相当的成熟度 A high level of personal maturity is vital for this position
• 良好的记忆力Good visual memory
• 能适应多元化的环境At ease in a multi-cultural environment
• 沟通能力强Confident speaking skills
