Principle Responsibilities & Position Purpose:职责目标：Oversees and directs all aspects of the hotel operational departments which include: Front Office, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Health Club, and other relevant operating departments. Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/staff training. Ensures highest levels of customer satisfaction. Also responsible to ensure that the Occupational Safety & Health levels in the hotel are adhered to & maintained at all times in order to ensure safe, efficient operating conditions, thereby safeguarding team members and facilities.负责监督和指导所有的酒店运营部门方面，包括：前厅部，餐饮/厨房，客房部，工程部，保安部，健康俱乐部，及其他相关业务部门。确保这些部门良好经营，重点放在以下几个方面：提高收入和利润，缩减经营成本，推进服务标准/工作人员培训并跟进进展。确保最高的顾客满意度。保证酒店的职业安全及健康水平在任何时候都得到遵守和维持，以确保安全、高效的工作环境，从而保障员工和设施的安全稳定。Essential Responsibilities:基本职责：Hotel Strategy and Management 酒店战略及管理To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues: in particular, the GM, DBD, DOF & DHR.与酒店高层同事合作建立整体有效的工作关系，特别是总经理，商务发展总监，财务总监及人力资源总监，以支持全面的战略管理Fully contribute to the design of the hotel's business strategy充分促进酒店的商业策略规划Actively participate in the key management issues in the property (capital projects, refurbishment, training, customer service)积极参与酒店的主要管理问题（资本项目，整修，培训，客户服务）Operational Profit Margins运营利润率To achieve the planned operational profit margins in both Food & Beverage and Rooms实现餐饮和客房的计划利润空间Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room; food cost; beverage costs; payroll including overtime; other expense; other outsourced labor or services)确保成本被处以详细和结构化的方式控制。按月进行成本分析并制定行动计划（住房成本，食品成本，饮料成本;工资，包括加班工资，其他费用，其他外包劳动或服务）Ensure that all labor costs are flexed according to levels of demand/activity/season and that opportunity for a better balance between quality and cost through clustering or outsourcing or both are explored fully确保所有劳工成本是根据需求水平/活动/季节进行调整；确保对于一个通过集群或外包或两者都有的质量和成本之间更好的平衡点被充分探索To jointly develop and maintain the closest possible understanding of revenue (in rate, volume or Banqueting) from the DBD to ensure the greatest level of alignment between revenue and cost.共同开发和维护与商务发展总监之间对于收益尽可能的理解（在价格，容量或设宴方面），以确保收入与成本之间最大程度一致Ensures that purchasing delivers best quality for the most competitive price is purchased.确保以最具竞争力的价格采购最优质的产品。Management Team Development 管理团队的发展To manage all the direct reports (e.g. Chef, F&B outlet Managers, Housekeeper, Front Office Manager, Banquet Manager, Chief Engineer) in a professional and motivating fashion以专业和激励的方式管理所有直接报告对象（如厨师，餐饮部经理，管家，前厅部经理，宴会经理，总工程师）Set objectives for each direct report为每一位直报汇报对象设定目标Review performance on a regular and consistent basis定期的工作表现回顾Offer coaching and guidance when appropriate在适当的时候提供培训和指导Recommend relevant salary reviews.建议相关的薪酬回顾Deal effectively with instances of poor performance有效地处理业绩不佳的情况Identify development needs and future career paths确定发展需要和未来的职业道路Conduct regular Operations meetings including all direct reports进行定期的，包括所有直接汇报对象在内的业务会议。Employee Management, Training, Productivity & Allocation 员工管理，培训，生产率和分配Recruit high quality employees in conjunction with HR department.与人力资源管理部门一同招聘高素质的员工Ensure sound performance management practices, through recognition and disciplinary action if necessary.通过赞誉和必要的纪律处分，确保健全的绩效管理实务To ensure the employees within Operations are well managed with clear objectives and well trained and that they are deployed in the most productive way.Set clear tasks for each employees确保营运部门的员工都训练有素，并有明确的目标，并各尽所能为每一个员工设定明确的目标Allocate employees to tasks in the most flexible and productive fashion (with HRD/HRM)以最灵活和最有成效的方式（与人力资源总监/人力资源经理一起）分配员工工作Investigate opportunities for outsourcing审查外包机会Quality, Service Levels & Brand Standards质量，服务水平和品牌标准Ensure the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised确保酒店运营的各个方面保持最高品质，保证品牌价值和品牌标准，决不妥协Ensure highest possible levels of customer service across the operation.确保提供给客户最高水平服务Actively follow up on SALT and mystery reports instituting corrective actions in a fast and effective manner积极跟进客户满意度及忠诚度调查，制订快速而有效的改进措施Actively investigate what further reforms to the operation maybe necessary to raise standards积极探讨如何实施能提高酒店标准的改善措施Ensure that brand standards/use of logo are never compromised.确保品牌标准/标识的使用，决不妥协Food & Beverage Operations 餐饮营运To oversee the running of all Food & Beverage operations ensuring that all department service standards are met consistently监管所有餐饮部的运营，确保各部门的服务标准得到持续满足Guarantee all aspects of food & service quality in all the outlets.保证所有餐厅的食品和服务质量Oversee the management of all outlets, the kitchen(s) and Banqueting ensuring that standards, efficiencies and quality are actively promoted and delivered.监管各餐厅、厨房和宴会的管理，使标准、效率和质量都得到保证Ensure the most cost-effective F&B purchasing/menu engineering to meet cost/revenue priorities确保最符合成本效益的餐饮采购/菜单工程，以满足成本/收益的优先策略To investigate and implement new F&B concepts with the full involvement of the GM & the VP.与总经理和VP一同研究和实施新的餐饮理念Through F&B departmental Managers ensure the most cost effective promotion of all aspects of and ongoing activities.通过餐饮部门经理确保各个方面的和正在进行的活动得到最有效的推广Assist DBD in establishing (with Banquet Sales) an efficient and competitive C&C strategy including all pricing.协助DBD（与宴会销售）建立高效并有竞争力的C＆C战略，包括所有定价。Evaluate competitors products and price policy twice per year.每年两次评估竞争对手的产品和价格政策。Engineering Operations 工程营运To oversee the running of an Engineering operation ensuring that all departmental service/legal/safety standards are met consistently监督工程部运营，确保所有部门的服务/法律/安全标准被实现To ensure that the Engineering team works within all legal and organizational standards and that technical efficiency is maintained at an optimum level确保工程部的工作符合法律和组织标准，技术效率维持在最佳水平With the Chief Engineer and, most importantly, the General Manager, ensure that the highest possible attention is paid to the safety and security of all guests and staff through detailed reviews and checks on all procedures, equipment etc.协同总工程师，最重要的是，协同总经理一起，对所有的程序和设备等进行详细的审批和检查，确保客人和工作人员的安全被给予最大程度的关注。Challenge existing levels of POMEC expenditure with the Chief Engineer ensuring that energy, payroll and other costs are at the lowest possible level consistent with safety and quality standards协同总工程师一起，挑战现有的POMEC水平，确保能源消耗、工资及其他开支在符合安全和质量标准的情况下处在尽可能的最低水平。Ensure effective planning of maintenance works to guarantee standard of product quality确保有效的维修工程规划，以保证产品质量标准Ensures through Chief Engineer that repairs are recorded and dealt with in the quickest possible time.通过总工程师确保维修在最快的时间内被处理并记录在册。Budget and Fiscal预算和财政Prepare yearly budgets in conjunction with GM/DBD/DOF/DHR for revenue; ff&e; staffing, capital expenditure; costs and expenses.与总经理/商务发展总监/财务总监/人力资源总监合作编制年度收益预算，固定资产;员工，资本开支，费用及开支Review and approval of all expense accounts for Operations Team审查和批准运营部门的所有支出账目Participate in forecast meetings.参加预测会议
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