岗位职责 1、在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。 2、提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势，协调制定酒店各服务产品价格体系。 6、审定酒店的市场营销方案，不断开拓市场。 7、提高酒店的管理水平、服务质量。 岗位要求 1 专科以上学历，旅游、酒店管理专业为佳。 2 从事酒店工作10年以上，具有5年以上酒店前厅，餐饮，客房等岗位管理经验，有酒店筹建、开业经验优先。 3 熟悉酒店各营业部门的服务及管理流程，善于成本控制。 4 具有良好的协调沟通、管理和团队建设能力,事业心强。

主要职责: 1、全面负责酒店的经营管理，确立酒店的发展规划及经营计划并组织实施，同时做好成本 费用控制，实现酒店经营管理目标。 2、打造品牌战略，建立优质产品、服务体系与团队，不断提高客人满意度及市场认可口碑，积极配合集团宏观战略以提升酒店品牌知名度和影响力。 3、负责统筹拓展市场开发，酒店品质管控、宾客和员工满意度建设与提升，安全管理及控制工作，并做好定期经管理营分析，提高经营效益及管理水平。 4、全面掌握酒店的经营和运营状况，合理调配人力、物力、财力，不断提高经营管理水平、服务管理水平，与时俱进，变革创新，推进酒店运营优化。 5、计划、指导、协调、控制和激励各部门的业务开展，监督检查部门负责人有效履行岗位职责，并进行评价和考核管理工作，维持高效的工作效率。 6、协调、建立与行业主管部门的联络，做好酒店所在区域政府部门、媒体及相关利益方的关系，创造良好的外部经营环境，始终确保酒店市场美誉度。 7、加强企业文化建设和团队建设，选拔、培养中层管理人员，负责酒店的团队和人才梯队建设，不断提高整个酒店的员工素质和服务质量。 8、加强廉洁自律教育，诚实守信，管控风险，鼓励创新，敢为人先并履行社会责任与担当，树立企业品牌形象。   任职要求: 1、国内外知名院校(国内双一流)酒店管理、旅游管理等相关专业本科及以上学历。 2、具备5至10年国内五星级品牌酒店总经理/副总经理等管理岗位从业经验，熟悉高级酒店经营和业务管理，熟知酒店日常运行标准与服务规范以及国家相关法规、政策。 3、具有敏锐独特的行业及市场洞察力、较强的决策和执行能力以把握市场机遇。 4、具备 FITS 品质(F代表灵活性.I代表积极性，S代表诚挚，T代表团队合作)，有强烈的责任心和良好的职业道德，具备较强的领导能力和团队建设及管理能力。 5、对酒店行业充满热情，拥有年轻创新的心态，能够带领团队在激烈的市场竞争中，结合客群特征和区域特点不断开拓创新。 6、具备良好的英文能力，能够使用英文作为工作语言，进行日常沟通。 7、获得高级酒店管理师资格证书或者具备财务、法律、人力资源等专业技术证书者优先。 8、年龄:40 岁以内，工作稳定性高。   薪资：薪资面议，高于市场水平。 工作地点：福建泉州或湖北武汉。

1、负责景尚旅业酒店事业部板块整体工作。 2、负责安吉云上草原旅游度假区酒店项目管理工作。

  工作地全国 Job Title:                 GENERAL MANAGER 职称:                        总经理 Department:           Executive Office 部门:                        行政办公室 Immediate Supervisor:     Vice President of Hotel Operations 直接上司:                           中国区酒店运营副总裁   JOB SUMMARY: 职位简介: RESPONSIBILITIES: 职责   1      Hotel Pre-opening              酒店筹开业 For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included: 总经理在开业前阶段，为新酒店的开业准备提交全面开业前所有预算计划及支出，制定包含各部门各阶段的详细行动计划的筹开计划总表来满足酒店的顺利开业。其他工作，包括： l  Assist in supplying and maintaining all licenses and permit requirements l  协助提供和维持所有的执照和许可证要求 l  Prepare charts and reports on work progress of constructions exterior and internal décor installations. l  准备图表和对建筑的外部和内部设施的工作进度报告 l  Prepare the schedules of recruitment’s and staff training plans. l  准备计划招聘和员工培训计划 l  Produce timelines and action plans on services to be rendered at different stages. l  提供不同时间段的服务时间表和行动计划表 l  Submit a pre-opening budget for showing the proposed expenditures to be made l  递交开业前预算显示该支出是由 l  Remuneration package of executives who are under the employment of pro-opening period. l  拟定开业前的高管薪酬支持体系 l  Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements. l  制定员工招聘和培训费用补贴，销售和营销推广方案，或任何其他的庆祝活动开幕前要求开放 l  Prepare a purchasing plan on operating equipment and utensils required initially. l  初步准备采购计划的操作设备和用具 l  Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel. l  联络供应商，协商合适的清洁，维护费用，保证害虫灭绝，酒店安全和其他商品及服务在酒店运营时的所需 l  Provide standard pre-opening accounting setup and services. l  提供标准的开业会计设置和服务 l  Prepare and establish a set of operating policies/procedures, operation and training manual. l  准备建立一套标准的经营政策/程序，操作和培训手册 l  Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel. l  制定国际和国内的销售和市场推广计划，包括广告、公共关系和其他程序的安全业务和酒店预订等 l  Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package. l  制定的组织图，编制员工手册、工作时间表、补偿机制及薪资 l  Recruit initial staff and implementation training program. l  实施员工招募及培训计划 l  Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises. l  洽谈和特许权，许可证管理的处所内，承租人，收货人和其他用户的酒店设施。   2. Hotel Daily Operations     酒店日常运营   l  Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues. l  保持与酒店业主和谐的工作关系，以持续地保持业主方对酒店管理公司的承诺的遵循。按照管理会议需要，定期参加业主和管理公司的指导方针会议。保持积极的态度，与管理公司和其他酒店的业主和上级，同事保持良好的沟通。 l  Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved. l  保持酒店的顺利运作，包括管理和执行的政策和程序，建立和监测酒店的整体目标。每天例行抽查酒店客房，以保证及时的维修和服务达标 l  Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs.  And control the operating service standards to meet the expectations of both guests and owners.  Established operational objectives and action plans with time frame towards achieving goals.  l  紧密监督酒店计划及设置目标。为追求利润最大化以及最大限度地降低运营成本，控制服务标准流程，满足顾客及业主的期望，并建立业务目标和时间框架来实现酒店的运营目标 l  Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff.  Make closely monitoring on departmental performance from time to time. l  监督和审查的所有人力资源部员工活动，如员工激励计划，员工的发展和培训计划，对员工的工作效率高等优点，最大限度地提高员工的士气，以降低员工流动率。确保服务的效率，有效的团队合作和管理人员的责任。紧密监测部门绩效表现 l  Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales. l  隔周审查财务部门报表及部门主管表现，根据报表数据改变营销计划及制定新的财务指导。协助销售及营销部门制定的销售目标，增加收入，包括客房及餐饮销售 l  Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours. l  建立饭店定位及经营经验，具有有效的市场营销和销售技巧，进行市场研究，营销策略和酒店促销。尽可能亲自处理所有的投诉都尽可能回答所有酒店的对应关系，并在24小时内进行有效行政答复 l  Produce and send the required monthly reports to the owners and with a copies sent to Management Company: ----Monthly manager’s report ----Month-end financial statements package ----Sales/marketing promotional plans l  向业主公司及酒店管理公司制作并提供所需的月度报告： -----每月经理报告 ----月末财务报表 ----销售及营销推广计划   JOB REQUIREMENT任职要求 l  Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience; 具有至少15年酒店业高星级酒店工作经验，并有独立运营或市场拓展经验； l  Good professional knowledge and good individual work ability; 良好的职业素养和独当一面的工作能力； l  Good responsible attitude, dedication and integrity; 高度的责任心、敬业精神及诚信态度； l  Good interpersonal, communication and negotiating skills; 良好的与人交流、沟通和谈判技巧； l  Be good at analyzing skills and problem solving skills; 精于分析问题、专于解决问题； l  Be good at team and quick decision, and be accountable decision-marking; 善于团队管理，用于果断决策，敢于承担责任； l  Good managing change ability and professional level; 具有较强的应变能力及资深的专业水平。 l  A pleasant personality; 性格开朗、亲和力强； l  Adaptation and accept the frequency business trip; 吃苦精神强，适应非常规的出差工作性质； l  Aim higher.        勇于进取创新，不断挑战目标。

职位要求： 一、知识渊博，自然亲切，谦逊自信，乐于分享； 二、富有创造性的思维（艺术DNA），充满活力与激情，乐于接受挑战； 三、具备丰富的酒店管理经验及卓越的领导才能； 四、具有高效和优雅的服务精神； 五、拥有国际连号奢华品牌工作经验，国际化视野； 六、拥有敏锐的商业直觉，销售背景优先考虑； 七、拥有“艺术、设计类酒店”工作经验者优先考虑。 岗位职责： 一、全权负责处理酒店的一切事务，带领全体员工努力工作，完成酒店所确定的各项目标； 二、制定酒店经营方向和管理目标，包括制定一系列规章制度和服务操作规程，规定各级管理人员和员工的职责，并监督贯彻执行。对本行业各种动向有高度的敏感性，制定市场拓展计划，带领销售部进行全面的推广销售。 三、以酒店目标为导向，打造一个“心存美好，服务高效，脚踏实地，互相包容，提供高水准服务和出品”的服务团队，为宾客带来优质的、特别的入住体验。以身作则，关心员工，奖罚分明，使酒店有高度凝聚力。 四、健全各项财务制度。阅读分析每日、每月、每季度报表，督促监督财务部门做好成本控制，财务预算等工作；指导财务工作；检查分析每月营业情况；检查收支情况，检查应收帐款和应付帐款； 五、根据酒店的发展方向，制定行之有效的战略人力资源管理系统。 六、建立健全酒店的组织系统，使之合理化、精简化、效率化。指导训导工作，培养人才，提高整个酒店的服务质量和员工素质； 七、与各界人土保持良好的公共关系，树立酒店形象，并代表酒店出面接待酒店重要贵宾； 八、有重点地定期巡视公众场所及各部门工作情况，检查服务质量题，并将巡视结果传达至有关部门

岗位职责 1.负责公司战略目标的达成； 2.负责亏损门店业绩提升方案制定； 3.负责品牌标准及标准落地执行； 4.负责品质管理； 5.负责筹备新开店管理； 6.负责各层级人员架构调整及优化； 7.负责营销管理； 8.负责激励机制建立与修改。 任职要求 1.有大区域总经理5年以上工作经验； 2.管理过100家以上的门店； 3.管理过两家及以上品牌； 4.团队管理能力强，有较强的规划能力，执行力。 年薪面议 您可将个人简历和求职意向发送至hht@dfwsgroup.com，如有合适职位，我们会第一时间与您联系~

工作职责： 1. 全面负责酒店日常经营和管理工作，确保酒店经营和管理指标的完成； 2. 具有强烈的安全责任意识，负责店内治安、消防及宾客的人身安全； 3. 能有效利用资源，提供精品卓越服务，满足客户需求，提升宾客满意度； 4. 根据市场变化调整定价策略和销售策略，能够剖析各客源比例并进行合理有效调整； 5. 负责店内人力资源工作，致力于打造一只高战斗力、高执行力的团队； 6. 做好在保障精选服务前提下的成本控制和分析； 7. 负责与社会职能部门之间的协调和沟通，为酒店创造良好的经营环境； 8. 有计划、有效率的做好酒店的硬件维护工作； 9. 完成上级领导布置的各项工作。 任职资格： 1. 大专以上学历，3年以上星级酒店部门总监、部门经理或知名品牌酒店总经理岗位工作经验； 2. 熟悉各地方相关的政策法规； 3. 爱岗敬业，注重工作结果； 4. 诚信，正值，有亲和力； 5. 出色的沟通能力、销售能力、团队建设能力及承受工作压力的能力； 6. 有很强的执行力，富有激情，能出色完成公司下达的各种指令； 7. 工作地点：温州及周边城市

The Peninsula Shanghai, one of the most prestigious and high-profile ultra-luxury hotel properties on the Bund, is seeking to hire a strategic Director of People and Culture (HR) to support our large and complex operation, comprising of a luxury hotel, commercial and retail operations, residences and colleague accommodation facilities. Our hotel is an exciting integrated operation, with a large employee population of approximately 700-800. As we continue the success of our celebrated hotel, we anticipate the implementation of many HR projects that will lead to change, such as systems, processes, technology, talent development and other HR initiatives.        • An exceptional opportunity to join our high-profile hotel complex located on the Bund, Shanghai.        • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.        • This is an influential and critical leadership positions. We are seeking a commercial savvy HR leader who is passionate about change and best practice.   Key Accountabilities        • Provide people and culture leadership and guidance by overseeing talent acquisition, talent development, succession planning, retention, rewards, training, and legislative adherence to successfully manage this complex hotel.        • Function as a strategic, human capital business advisor to the senior management team, providing commercial advice, particularly on workforce planning.        • Provide local knowledge to shape the rewards matrix to position the hotel as a desirable employer with an attractive benefits programme.        • Work closely with the leadership team, managers, and team members to foster an empathetic, commercial, and guest-focused, and family-oriented working environment.        • Partner with the corporate office to deliver HR projects.         • Ensure HR data integrity/confidentiality and HR initiatives are communicated with the leadership team (in addition to acting as a people coach)Ensure all regulatory requirements and legislations are understood and complied with across the operation.  General Requirements        • 5+ years in the capacity of Director of HR ideally within the hospitality, aviation or retail sector etc.        • Experience guiding the HR department within a large operation (minimum is 400+ employees).        • Extensive knowledge of China labour laws, in particular, tier 1 cities.  Ability to analyze and implement Human Resources policies, procedures to unlock synergies, collaboration and efficiencies.        • Experience with change and system management, in particular implementing / utilising various HR and payroll systems.        • Ability to analyse complex data and provide detailed commercial advice.        • Experience curating and delivering a cohesive and compassionate workplace culture.       • Experience leading and motivating a large team of dedicated HR professionals across various functions.        • Fluent Putonghua and English language skills.  We are delighted to receive your resume and will liaise directly with suitable applicants. 

THE ROLE •Is responsible for the day-to-day operation of the hotel, including developing and enforcing   product and service standards, talent management and supporting sales and marketing strategies, goals and results.  •Develop, recommend, implement and manage the operational department’s annual and long term goals.  •Ensure that all operating departments are maximizing revenue while minimizing costs.   •Interacts in a positive way with all team members and guests to ensure a luxury guest experience. THE MUST HAVES •Prior experience in a leadership role in an international luxury hotel or resort.   •Rooms background preferred.  •Highly organized, with a keen eye for detail and a drive to achieve targets.  •Work honestly with strong responsibility， fairly handle matters. •Confidently able to resolve problems and make decisions. •Language skills: English and Mandarin Chinese. If you are interested in this vacancy, feel free to send CV to Mr. de Beer H8167-GM@sofitel.com.  职位描述 •负责整个酒店每日的运营。包括产品、服务、人才与文化管理以及销售和市场策略、目标和结果的跟进落实。  •制定、推荐、实施和管理运营部门的年度和长期目标。  •确保各运作部门在最大限度降低成本的同时，实现收入和利润的最大化。  •以积极的方式与整个团队成员沟通互动，从而确保客人的奢华体验。 具体要求 •具有国际奢华酒店或度假村同等工作经验。  •房务背景优先。  •很强的组织性，对细节非常敏锐，目标导向型。  •工作认真负责，作风正派、处事公正，有良好的素质。  •具备决策能力、解决问题的能力。  •普通话和英语流利。

Description - External With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Scope of Position This position deputizes for the General Manager and will be responsible for operating profitably a dynamic and efficient hotel operation through direct supervision of the day to day functioning of the hotel, technical guidance and direction of personnel and control of the resources at hand in order to obtain the budgeted goals as a minimum standard.

Mandarin Oriental, Sanya 三亚文华东方酒店

Ensures that any area assigned by the General Manager is run in a professional manner and that all Departmental Operations Manuals are prepared and updated annually. Brings to the General Manager’s attention any areas of concern within the operation of assigned areas of his/ her own responsibilities. Maintains clear two-way communication channels with the hotel General Manager, with regular briefings and communication sessions concerning all hotel related matters. Works close with the Director of F&B to ensure that Monitors and be constantly aware of the local and international market trend, and the competitor operations in order to continuously develop products and services to maintain and improve revenue streams and customer retention. Plays an active role in the hotels Revenue Management process and support the implementation of measures towards revenue/yield management. Actively brings local business leads to the hotel and bring it to the attention of the respective Department Heads. Monitors and be constantly aware of the local and international market trend, and the competitor operations in order to continuously develop products and services to maintain and improve revenue streams and customer retention. Work closely with Other Operation departments, to ensure smooth and effective running of the day-to-day Rooms operations, thereby ensuring that established standards of performance are maintained balancing the continued satisfaction of the guests and financial objectives of the hotel, And to ensure that appropriate measures are taken on overall repair and maintenance schedules and upkeep both hotel safety and maintenance standard In conjunction with the General Manager / Leadership Committee Member and Director of Human Resources, plans, organise and controls the efficient and effective utilisation of all hotel personnel. Coaches, motivates and develops all managers and team members. Ensure retention strategies are implemented to retain talented and high potential associates in the company and the hote.

工作职责： 1、根据集团战略与发展规划，推进集团体系化建设工作； 2、作为总裁办负责人，牵头对各部门进行团队管理及工作任务分配、跟踪与监督； 3、结合集团现状及发展目标，提供分析意见及具体可实施方案； 4、作为总裁办负责人，带领下属管理总裁的日常行程及会议安排； 5、负责集团重要对外文件的撰稿和相关部门的沟通。 任职资格： 1、硕士及以上学历，形象气质谈吐佳； 2、具有5年以上总裁办或董事会相关工作经验； 3、具有较高的视野，逻辑思维强，工作条理清晰，执行力强； 4、具有良好的组织管理、沟通协调及灵活应变能力； 5、具有较好的文字功底。

-确保酒店以高效的管理获取收益最大化，协助酒店总经理维护并不断完善酒店运营标准以提高效益 -确保酒店成功履行，遵守公司/酒店政策及程序，公司活动及业主的需要 -获取并即时、有效地传达信息至整个管理团队，以确保有效、准确的决策 -监督管理酒店运营成本及费用，在不影响酒店品牌标准的前提下将成本控制至最小化 -熟练掌握管理合同，确保酒店的一切商业操作、规章制度和运营程序严格遵照此合同履行 -掌握当地及国际市场最新发展趋势，协同总经理及市场销售部总监，持续开发酒店产品与服务以提高酒店收入并保持客户的忠诚度

岗位职责 1. 全面负责酒店的经营管理。 2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1. 本科以上学历，相关管理专业。 2. 从事五星级酒店工作10年以上，具有5年以上相关高层管理工作经验。 3. 熟悉酒店各部门服务及管理流程。 4. 善于管理和经营团队，事业心强。 5. 有较强的沟通、计划、决策和综合判断能力。 6.曾任职于温德姆品牌（华美达广场酒店）管理经验者优先考虑。

Job Summary • Drive global brand service program regionalization from development, landing and sustain in GC hotels o Support the global project team during the program development phase by reviewing the overall project plan, brainstorming the concept, reviewing the content and providing the regional nuances o Validate the Chinese translation of the learning materials o Develop the regional operational observation actions by working togethering with GC operation team, brand team, learning team and HRBP o Working with the GC project team to develop the regional launch and communication Plan o Continually collect hotel’s feedback to refresh and sustain the program in GC hotels by working together with GC project team. • Lead regional brand service program design, landing and sustainment o Work with brand team and operation team to understand branded requirement of the service differentiations for different brands or segment o Leverage the consumer insights to develop brand service program framework  o Source and manager the vendor with clear briefing, good project management and communication skill, budget controling, contract signing and payment following-up. o Manager the different function team’s expectation by well collaborations with Operation leaders, brand owners and HR leaders o Regular communication with global brand or GXSS team to make sure the global consistence   o Follow the Hotel Ready Process for hotel communication during different project phase • Drive the branded service culture building o Work with GC project team to develop hotel-level or regional level activity to continuously enhance the branded service culture in hotel. Education  • Bachelor Degree  • Related knowable of tourism management major is preferred  Technical Skills and Knowledge • Minimum 5 years’ related experience in hotel industry operation or service training functions • Good interpersonal skills and communication skills • Fluency in verbal and written English and Mandarin • Proficiency in PowerPoint and Excel

职责描述： 1. 全面负责酒店日常运营管理工作；  2. 制定酒店工作方针、管理目标及年度工作计划，确保酒店高效运作； 3. 组织制定酒店板块关键管理流程和规章制度，及时进行组织和流程的优化调整；  4. 达成总部下达的各项运营指标；  5. 负责监督各类OTA网络评议，提升各酒店客户满意度，制定服务标准； 6. 负责调研分析市场，组织酒店开展市场营销及活动推广，达成业绩指标； 7. 做好酒店所在地区政府部门、媒体及利益团体的协调关系，创造良好的经营环境； 8. 完成集团和酒店管理公司交办的其他任务。 任职要求： 1. 旅游管理、酒店管理类相关专业，本科以上学历。 2. 10年以上国际联号酒店工作经验，3年以上国际联号总经理工作经验。 3. 良好的组织协调和沟通能力，有良好的战略规划与统筹分析能力。 4. 认同企业的战略和企业文化，践行建业的核心价值观。 5. 正直善良，勇于担当，工作中有进取精神，坚守职业精神。 6. 围绕公司发展方向，能从大局出发，高效完成集团或公司内的资源协同和业务协同。 项目地址：许昌鄢陵建业花满地温泉酒店

Supervises and directs the operations of the hotel, including front office, rooms, catering, kitchen, engineering, security, fitness center and other related operations. Ensure the normal operation of these departments in the following areas: Maximization of revenue and profit and minimization of operating costs; Implement and monitor service standards/team member training to ensure customer satisfaction is maintained at the highest level. 负责监督、指导酒店的运营部门，包括前厅、客房、餐饮、厨房、工程、安保、健身中心及其他相关的经营部门。 确保这些部门在以下方面的正常运营： 收入和利润的最大化，运营成本最小化； 实施和监督服务标准/团队成员的培训，确保顾客满意度维持在最高水平。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。

岗位职责/岗位要求 岗位职责 1、全面负责处理所在酒店的总体事务，以身作则、与酒店全体员工共同努力及时完成酒店所确定的各项目标；  2、 维护品牌形象、监督酒店范围内的品牌使用情况，积极对外推广品牌理念；  3、 制定酒店的管理目标和经营方针，根据品牌标准制定各种规章制度和服务操作规程，规定各级管理人员和员工的职责，并监督贯彻执行。制定酒店营收政策，详细阅读和分析每月报表，检查营业进度与计划的完成情况，并采取对策，保证酒店业务顺利开展；  4、 建立和健全酒店的组织管理架构，追求扁平化管理、合理高效； 5、 加强酒店文化建设，传递酒店文化精神，为员工提供快乐、健康、良好的工作环境；  6、 健全酒店的财务制度。阅读分析各种财务报表，检查分析每月营业情况，做好成本控制和财务预算工作，检查收支情况、应收账款和应付账款等；  7、 根据酒店规定规划和开展每日、每周、每月日常工作；  8、指导培训工作，培养人才，提高整个酒店的服务质量和员工素质；  9、 加强酒店设备、设施的维修保养工作和酒店的安全管理工作； 10、 选聘、任免酒店员工，根据品牌规定和标准健全酒店机构设置、员工编制。负责酒店人员的录用、考核、奖惩、晋升等；  11、 与社会各界人士保持良好的公共关系，树立良好的酒店形象，并代表酒店接待重要贵宾；  12、关心员工，使酒店有高度凝聚力，并要求员工以高度热情和责任感去完成本职工作。  岗位要求 1、本科以上学历，相关管理专业。 2、 从事五星级酒店工作8 年以上，具有5年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。 6、书面提出三个月试用期间，对酒店的日常经营及相关工作的计划安排。

岗位职责：  1、负责酒店的总体规划、项目运营、营销策划、品质提升等工作，落实多元经营战略布局。 2、建立酒店管理公司运行机构机制，制定、组织实施并监督执行酒店管理公司各项制度及工作流程、健全酒店管理公司管理体系； 3、负责维护当地各种关系为酒店管理公司的发展创造良好的内、外部工作环境； 4、主导酒店建设、装修工作协调，负责新酒店开业前期各项准备工作。 任职要求：  1、全日制本科及以上学历，酒店管理相关专业，5年以上同等岗位工作经验； 2、具备较高层面的系统化管理思维，出色的思维分析、判断、预测、决策能力； 3、优秀的领导能力，精明干练，思维敏捷，沟通表达能力强。 4、有度假型酒店筹建运营经验优先。

一、 职责概述 对酒店事业发展部部长负责，凭借个人的主动性和判断力,为酒店提供领导和方向，以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、 主要职责和责任 1、负责成员店的发展规划、经营策略和经营效益； 2、关注并搜集行业发展形势，优化酒店经营策略； 3、定期关注酒店财务状况，严格控制各项成本费用支出，精打细算、开源节流，做到成本费用精细化； 4、负责酒店工作团队建设、职业化规范管理，优化相应的内部管理制度与考核机制； 5、负责协助事业部对酒店中高层管理岗位的考核、监督与指导； 6、与行业相关部门建立良好的合作关系，树立良好的的企业形象。 三、任职要求 1、 国内外知名院校(国内双一流)酒店管理、旅游管理等相关专业本科及以上学历； 2、具备5至 10 年国内 5 星级品牌酒店总经理/副总经理等管理岗位从业经验，熟悉高级酒店经营和业务管理，熟知酒店日常运行标准与服务规范以及国家相关法规、政策;工作稳定性高; 3、 具有敏锐独特的行业及市场洞察力、较强的决策和执行能力以把握市场机遇; 4、具备 FITS 品质(F 代表灵活性.|代表积极性，S代表诚挚，T代表团队合作)，有强烈的责任心和良好的职业道德，具备较强的领导能力和团队建设及管理能力; 5、 对酒店行业充满热情，拥有年轻创新的心态，能够带领团队在激烈的市场竞争中，结合客群特征和区域特点不断开拓创新; 6、具备良好的英文能力，能够使用英文作为工作语言，进行日常沟通； 7、 获得高级酒店管理师资格证书或者具备财务、法律、人力资源等专业技术证书者优先。

1．  协助总经理做好经营管理工作，完成各项经营管理目标。 2．  协助总经理制定和完善酒店各项规章制度及工作程序和标准，建立健全酒店组织机构和合理有效的经营管理运行机制。 3．  对酒店长期发展规划、年度经营方针、计划以及管理目标提出有效建议。 4．  负责组织、指导、检查、协调分管部门的工作。 5．  负责分管部门管理人员的培养和使用。 6．  负责重要客人的接待工作。 7．  完成总经理安排的其它工作。 文化程度：大学本科以上文化程度。 外语水平：具有良好的英语听说水平。 工作经验：具有3年以上高星级酒店副总经理或5年以上总监级管理工作经验。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. 【任职要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!