粤菜炒锅5年以上工作经验，国际品牌工作经历，菜品以广东新派粤菜为主

招聘人数：18人 1.执行公司的各项管理决议和制度，全面主持酒店工作，落实酒店各部门工作； 2.负责酒店资产和服务的安全管理，保证酒店标准化.程序化.制度化管理的贯彻实施； 3.负责提升酒店的收益能力，及时.足额地完成公司下达的收入和利润指标； 4.负责处理和协调酒店的外围关系； 5.策划.落实酒店经营计划.营销活动及成本控制等工作； 6.宣传和维护公司品牌形象，扩大品牌影响力； 7.统筹酒店培训工作，贯彻落实好公司对于酒店的人才培养计划，为公司快速发展储备有生力量； 8.负责酒店人员的录用.任免.考核.奖惩.晋升晋级工作，保证酒店人员的稳定与发展； 9.建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道

岗位职责 1.负责每日楼层的工作及交接情况的安排和督查。 2.随时掌握楼层客房的入住状况。 3.关注宾客动态，处理临时发生的问题，有重大问题时及时向部门经理汇报。 4.配合质检部做好对客房抽查工作。 5.关心员工的工作和生活问题，及时向部门总监汇总。 6.及时了解预定资料，了解客情，特别是酒店贵宾及常客的姓名。 7.熟知酒店内外信息，为客人提供准确的问询服务。 岗位要求 1.3年以上高星级酒店工作经验，1年以上五星级酒店楼层主管经验。 2.中专以上学历，有一定的英语口语基础。 3.熟知客房管理专业知识。 4.性格开朗、工作踏实，有较强的服务意识和责任感。 5.有五星级酒店筹备经验者优先。

岗位职责 1.对员工考勤、考绩，根据他们工作表现的好坏，进行表扬或批评。 2.掌握所辖客房的状况。 3.检查客房部的设施和管理，抽查本部门工作质量及工作效率。 4.负责对部门的工作策划，督导，与本部门的财政预算。 5.熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。 6.留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。 岗位要求 1.大专毕业学历或同等文化程度。 2.有较强的英语会话能力和一定的组织能力及协调能力。 3.从事楼层主管工作两年以上。 4.熟悉客房管理专业知识、熟练运用电脑。

岗位职责 1.负责公共区域用品、设备、器材的正确使用和保管。 2.巡视公共区域卫生，检查公共区域设备、设施的维修情况；制定及执行公共区域的清洁计划。 3.控制所有清洁物品的用量，做好领取备用物品的工作。 4.了解酒店内的客情、会议、宴会情况，处理公共区域的突发事件。 5.负责地毯、墙面、大理石地面、清洁设备等的保养、固定物资的检查工作。 6.不断研究卫生工作中出现的新问题，制定并落实改进方案。 岗位要求 1.大专毕业以上学历或同等文化程度。 2.能进行基本的英语对话，有较强的组织能力，善于协调与有关部门及部门内部的工作关系。 3.熟悉公共区域组所有清洁剂、设备、器材的性能、操作及保养方法，熟悉洗涤设备及各种棉织品的洗涤方法，具有强烈的工作责任感，工作计划性强，能发现和解决工作中的问题。

岗位职责 1.健全各种问讯资料。 2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3.处理总台工作中的差错，处理宾客有关投诉。 4.负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5.检查每日的报表是否有误，并及时纠正。 6.建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1.大专以上学历，有同岗位工作经验两年以上。 2.有良好的团队领导精神及执行力。工作认真负责，作风正派。 3.熟练掌握前厅部工作的各个环节和程序。 4.身体健康，品貌端正，气质高雅。 5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

1、Attend and conduct departmental, and Interdepartmental meetings 准时出席各种会议。 2、Communicates with DFB on all aspects of the kitchen management, to ensure proper co-ordination of instructions and directives. 同DFB在厨房管理方面进行沟通以保证管理方针的协调一致性。 3、Follow up instructions given by GM&DFB and reports back any observations. 执行GM&DFB的指示并对跟进结果进行报告。 4、Is strongly involved in menu planning, and recommending new dishes. Gives instructions in all outlets concerned for both kitchen and service side (with help of outlet Managers) 负责制定菜单和新菜式推介并制定所有餐厅的操作规程包括厨房和服务台（在餐厅经理的帮助下）。 5、Infers with each section leader on work schedules, overtime requirements and duty roster. 在工作安排，加班需要和排班方面与各部位领导进行商讨。 6、Streamlines all training requirements between Sous Chef in charge of Training and all section leaders and co-ordinates all arrangements for proper execution of instructions. 根据培训需要安排培训，并协调所有安排以便合理执行上级的指示 。 7、Recommends to Executive Chef Changes in kitchen equipment and structure and transmits any recommendation from the rest of the kitchen brigade. Discusses future budget items and keeps track of requirement throughout the year. 在厨房设备和结构改变方面给予建议并传达其他厨房的建议，对未来预算进行讨论并关注全年部门的需要。 8、Is responsible to keep a record of all special promotions and activities, writing recipes and taking photographs. 负责记录所有特殊活动的宣传，撰写食谱和照相。 9、Ensures correct hygienic procedures, checks and controls refrigerators to ensure proper food turnovers and cleanliness. 保证正确的卫生操作流程，检查并控制冷库以保证食物周转和清洁。 10、Installs in the various kitchen departments the importance of food cost control and makes them familiar with our FBI system. 保证厨房各部位了解食品成本控制的重要性，并使各部位熟悉FBI系统。 11、Helps in the preparation of daily miss en place where necessary but keeps alert on other needs. 必要时对每天材料准备方面给予帮助并关注其他方面的需要。 12、Supervises any VIP parties and set ups, decorations and food displays. Liaison with other departments, include steward and service for proper co-ordination whenever needed. 监督VIP宴会，物品摆放和装饰以及食物的展览；与其他部门进行沟通包括管事部和服务方面以便有需要时进行合理的协调。 13、Spot checks before service hours and thereafter in regular intervals in all food producing outlets and buffets and gives immediate attention in case of any discrepancies. 在提供服务之前以及出菜之后进行检查，如发现问题及时解决。 14、Co-ordinates food orders from Storeroom and direct market and makes constant spot-check on their quality, gives special attention to all imported products. 协调并检查库存食品和采购食品的质量，对于所有进口产品的质量给予特别关注。 15、Keeps aware of trends, practices and equipment in the food service industry through trade magazines and other aids. 通过贸易方面杂志或其他渠道关注食品服务行业的发展趋势。 16、Evaluates the performance of the kitchen staff 评定厨房员工的工作表现并给予促进工作方面的建议。 17、Involved in the day to day monitoring of the food cost and responsible to keep it to the budget when the chef is absent. 当厨师长未在岗时负责每日食品成本的监控并维持预算。 18、Responsible for developing recipes and food presentation, implement standards 负责开发食谱。 19、Produces up to date standard recipe file for all food items listed on the menus, to include: Sales history, actual cost, production time, picture of the finished product, PPT menu slide. 按照标准食品及时更新菜单上的食品，包括：历史价格，实际成本，制作时间，完成的图片和幻灯片。 20、At all times he should keep a good working relationship with other departments and employees to ensure full co-operations and commitment from all. 与其他部门保持良好沟通并保证员工完成来自其他部门的工作。 Administration 管理职责: Supervise production of all kitchen items, ensure production and consistent quality, within the limits of established policies, procedure of F/B recipes, oversee and direct all aspects of kitchen operation, delegate work to his subordinates, organize his work efficiently. 监督厨房所有出品，以确保出品达到酒店规定的标准。指厨房各方面的工作，为员工作好表率，并有效地组织好日常各项工作。

协助总会计师记帐及准备财务报告和进度表。 熟悉日常会计操作，熟悉相关财务、税收、保险、银行政策；  熟悉电脑办公软件和财务软件操作；  熟练宾馆酒店餐饮行业的财务管控工作。 会计证、初级职称 2年以上4-5星级酒店或酒店式服务公寓的工作经验

Primary Responsibilities 主要职责 ·Communicates with executive chef on all aspects of the kitchen management, to ensure proper co-ordination of instructions and directives. ·Is strongly involved in menu planning, and recommending new dishes. Gives instructions in all outlets concerned for both kitchen and service side. ·Recommends to Executive Chef Changes in kitchen equipment and structure and transmits any recommendation from the rest of the kitchen brigade. Discusses future budget items and keeps track of requirement throughout the year. ·Installs in the various kitchen departments the importance of food cost control and makes them familiar with our FBI system. ·Evaluates the performance of the kitchen staff and gives the Executive Chef any recommendations for promotions or other actions. ·At all times he should keep a good working relationship with other departments and employees to ensure full co-operations and commitment from all. ·同行政总厨在厨房管理方面进行沟通以保证管理方针的协调一致性。 ·负责制定菜单和新菜式推介并制定所有餐厅的操作规程包括厨房和服务台。 ·在厨房设备和结构改变方面给予建议并传达其他厨房的建议，对未来预算进行讨论并关注全年部门的需要。 ·保证厨房各部位了解食品成本控制的重要性，并使各部位熟悉FBI系统。 ·评定厨房员工的工作表现并给予行政总厨促进工作方面的建议。 ·与其他部门保持良好沟通并保证员工完成来自其他部门的工作。 Knowledge and Experience 知识和经验 ·Strong leadership, execution, and good communication and coordination skills ·Familiar with food research and development processes, food production technology and other knowledge, with the ability to independently develop new products and process design; ·Have high cooking skills, understand and be familiar with the origin, specifications, and quality of food materials; ·Familiar with cost control management, kitchen equipment knowledge. ·有较强的领导力、执行力与良好的沟通协调能力 ·熟悉食品研发流程，食品生产工艺技术等知识，具有独立开发新产品及工艺设计能力； ·拥有较高的烹饪技术，了解和熟悉食品材料的产地、规格及质量； ·熟知成本控制管理、厨房的设备知识。

熟悉日常会计操作，熟悉相关财务、税收、保险、银行政策； 熟知集团及酒店财务标准、制度程序;  较强的数字分析或报告能力； 能够与其他人充分沟通；  能赢得各层次的信任和维持有效的关系； 较强的独立工作能力和执行力； 团队合作意识和领导力。  3年以上4-5星级酒店同岗位工作经验。2年以上4-5星级酒店或酒店式服务公寓的工作经验 协助财务总监及助理财务总监全面有效管理酒店财务工作，制定财务报表、分析、预测及预算。

日常职责: 服从工作分配，发挥工作能力，做出最的工作表现。 诚恳、有效地销售和推广酒店设施。 做好与商务团体、旅行团体等进行业务洽谈，积极推销客房，开拓客源，在满足酒店最高利益的前提下，签订销售合同，并确保销售计划的完成。 如工作需要，代表酒店出席会议、展览会、研讨会和庆典活动。 建立和保持客户销售及其它有关数据的记录。 维护酒店的利益，严格遵守酒店的销售和动作规程。 进行销售拜访，经常对商务公司/旅行社/政府客户进行个人拜访，建立良好的合作关系和将来业务的联系。 礼貌问候酒店的商务贵宾，了解是否满意酒店的服务，是否有需要协助解决。 对市场销售部新员工或培训学员进行业务熟悉培训。

Primary Responsibilities 主要职责： ·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. ·Perform check-in, check-out or room change procedures. ·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation. ·Be aware of the complete range of services and facilities which are offer at the hotel. ·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer. ·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time. ·确保礼貌高效的处理客人咨询或需求； ·执行入住，退房和换房程序； ·根据酒店规定和当日汇率换外币或旅行支票； ·熟知酒店的服务设施； ·查询每日预抵明细，与宾客关系主任合作确保根据客人状态和喜好合理分房； ·随时提供美轮美奂的服务，确保客人随时对酒店有积极印象。 Knowledge and Experience 知识和经验： ·Have a good professional image and temperament, and understand the basic reception etiquette; ·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality; ·Familiar with administrative and office management related workflow, good communication, coordination and organization skills; ·Familiar with office automation equipment and office software; ·Good teamwork ability, high sense of responsibility, proactive. ·有良好的职业形象和气质，懂得基本的前台接待礼仪； ·普通话标准流利，语言表达能力强，善于沟通，有亲和力，较强的保密意识； ·熟悉行政、办公室管理相关工作流程，良好的沟通、协调和组织能力； ·熟练使用办公自动化设备及办公软件； ·良好的团队合作能力，具有高度的责任心，工作积极主动。

Primary Responsibilities 主要职责 ·Be familiar with and ensure the implementation of hotel regulations and procedures. ·Keep rooms, passages clean. ·Replace and supplement the consumables in the room according to the allocation standard. ·Cleaning and maintenance report of workshop. ·熟悉并确保落实酒店的规定和程序。 ·保持客房、走廊的清洁。 ·按照配备标准更换和补充房内的易耗品。 ·工作间的清洁和维修报备。 Knowledge and Experience 知识和经验 ·Have relevant work experience. ·Good character, able to bear hardships and stand hard work. ·有相关工作经验。 ·品行端正，能吃苦耐劳。

Primary Responsibilities 主要职责 ·Implement and improve standard operating procedures. ·Maintain a high standard of service skills and skills. ·Assist in organizing special events and recommending special promotion. ·Familiar with product knowledge. ·Ensure that all goods storage areas are kept in order and clean. ·Perform other relevant duties and special tasks assigned. ·执行和改进标准操作流程。 ·保持高标准的服务技能和技巧。 ·协助组织特殊事件和推荐特色推广。 ·熟知产品知识。 ·保证所有的物品存放区域保持井然有序且干净卫生。 ·履行其它相关职责和指派的特殊任务。 Knowledge and Experience 知识和经验 ·Minimum 10-12 months cumulative experience in hospitality/customer service, or in specific chosen area ·College or Bachelor (i.e. diploma, degree) in Hospitality or Business an asset, but all candidates are considered ·Desire to advance hospitality career, with strong ability, engagement, and motivation ·Agile and works well in fast-paced environments, willing to learn and commit to a role ·Excellent communication skills in English (+other language requirements, as applicable) ·至少累计10-12个月的酒店行业/服务行业的实习经历 ·酒店管理或者相关专业的大专、本科学历，对酒店行业感兴趣的其他专业亦可考虑 ·渴望在酒店行业发展职业，有足够强的能力、意愿和积极性 ·应变能力强，适应快节奏的环境，愿意不断学习并且坚持 ·出色的英语沟通能力（学习二外者更佳）

Primary Responsibilities 主要职责 ·Suggests food and beverages to be well versed with the menu, method of preparation and accompaniments. ·Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. ·Cleans all spillage during mealtime and at closing. ·Attends all training sessions as scheduled. ·Establishes effective employee relations and maintain the highest level of professionalism. ·要熟知菜单、食品配方及其它方面的知识，以便向客人推荐各种食品及饮料。 ·保持工作场地及餐具室内物品的齐全、干净、整洁。 ·用餐期间及结束用餐时清理所有的脏物。 ·按照安排参加所有的培训课程。 ·建立良好的人事关系，在工作中树立良好的工作形象。 Knowledge and Experience 知识和经验 ·Fluent Mandarin, strong language expression ability, good at communication and affinity; ·Good teamwork ability, high sense of responsibility. ·普通话标准流利，语言表达能力强，善于沟通，有亲和力； ·良好的团队合作能力，具有高度的责任心。

Primary Responsibilities 主要职责 ·Provides prompt, courteous and efficient service provided to both in-house and outside guests at all times. ·Be aware of the daily meeting or activities in the hotel. ·Provide accurate information about the hotel services, local places of interests, restaurants, sightseeing tours, doctors and any other information request by guests in the absence of the concierge. ·Accepts luggage or parcels for safekeeping and ensure that it is recorded properly. ·Up-sell hotel transportation or arrange taxi as per guest request. ·Ensure that the guest are well welcomed at the entrance, offered assistance with their luggage, escort to the room, directed within the hotel in the absence of the Guest Relation officer. ·时刻为客人提供标准礼貌高效的服务 ·了解酒店日常的会议与活动。 ·提供精准的酒店服务信息，当地著名景点，餐馆，观光旅游和其他客人需求的信息。 ·妥善保管接收的行李或包裹，并确保适当的记录。 ·根据客人要求推销酒店订车服务或者为客人打车。 ·确保客人在进酒店时收到热烈的欢迎，主动帮助客人提行李，引领客人到房间，直接引领客人到宾客关系处。 Knowledge and Experience 知识和经验 ·Be hardworking, loving and professional, have a strong sense of responsibility, and be good at communicating with guests; ·Veterans First. ·具备吃苦耐劳、爱岗敬业品德，责任心强，善于与客人沟通交流； ·退伍军人优先。

We are currently looking for a Digital Marketing Manager: 我们正在寻找一位电子市场服务经理 As a Digital Marketing Manager, We rely on you to: 作为电子市场服务经理，我们希望您承担以下职责： 1. To create marketing plans for the hotel to drive revenue across all online customers segments. Supervise online marketing campaigns with approved online agency. 2. Monitors the hotel’s website traffic analytics to identify trends and opportunities to grow online business. 3. Ensures that hotel presence in all approved online distribution websites are up to date and in line with the hotel branding. 4. Manages the hotel’s social media engagement in the approved social media platforms in accordance to SLIM corporate policies and guidelines. 5. Sits in and actively participates in the regular revenue strategy meetings, F&B marketing meetings and spa marketing meetings, and implement actions relevant to the strategies set. 6. Maintains active communications and builds teamwork amongst the key players instrumental in the achievement of the overall online objective of the hotel. 7, Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. 为每酒店建立市场推广计划来提高在线客户市场的收益。监督并授权网络媒介进行的市场推广活动。 监控酒店网站流量分析，以发展在线业务和寻求商业机会。 确保酒店在所有批准的在线分销网站上的资讯是最新的，符合酒店品牌的要求。 管理酒店的社交媒体与总部已批准的社交媒体平台保持一致，并且完全总从香格里拉集团的政策和指导方针。 积极参与定期的收入战略会议、餐饮营销会议和spa营销会议，并实施与战略制定相关的行动。 保持积极的沟通，并与酒店相关部门负责人建立团队合作，帮助实现酒店的整体在线目标。 协助执行酒店市场行销战略（目标、策略和行动）从而达到和超越房务、餐饮和其它创收部门的预计营业目标。 We are looking for someone who has: 候选人应具备以下能力： 1. Has good organizational skills 2. Has experience in either a luxury restaurant or a 5* hotel environment 3. Enjoys interacting with people 4. Mature and has good logic. 5. Have Digital Marketing or Marketing Communications experience 6. Good English Communication Skill    具有良好的组织能力 拥有5星级酒店工作经验 乐于与人沟通交流 成熟及良好的逻辑思维能力 有数字营销或营销传播经验 良好的英文沟通能力

岗位职责： 1.督导前台员工完成办理入住登记和退房手续； 2.负责在前厅范围内对客服务，做到热情友好，彬彬有礼，同时负责财务帐目和收集整理客史资料； 3.确保高水准的服务标准，提高客人满意度，建立客人忠实感； 4.保持标准的仪容仪表； 5.完成前厅部经理、值班经理随时布置的工作及任务。 岗位要求： 1.具备良好的英文沟通能力； 2.具有良好的服务意识，团队协作精神以及良好的沟通协调及应变能力； 3.具备良好的学习能力； 4.能适应倒班工作。

岗位职责： 1、协助经理保证餐厅正常运营； 2、保证食品/酒水/服务的质量； 3、带领员工顺利完成日常工作； 4、按时完成领导交办的其它工作。 岗位要求： 1、态度端正，踏实肯干； 2、熟悉中餐厅的运营流程； 3、有带领团队工作的经验； 4、具备2年以上相关工作经验者优先。

了解国家有关酒店行业的各项政策法规和高星级酒店各岗位的业务流程，有较丰富的酒店管理知识和管理经验，有较强的市场营销、品牌意识和全局观，有良好的规划能力、团队建设能力和应变处置能力，有较强的经营管理能力、市场洞察力和组织协调能力，能有效整合资源推进酒店经营目标的实现。

岗位职责: 1 全面负责集团旗下分店的经营管理，领导各部门员工完成酒店的各项计划目标； 2 围绕公司下达的利润指标和各项工作，编制酒店的预算和决算，严格控制经营成本和各种费用开支； 3 负责酒店团队的建立、培养和管理提高整个酒店的服务质量和员工素质； 4 根据市场变化和发展，制定切实可行的市场营销工作策略，并组织实施和有效控制； 5 全面负责安全管理，抓好食品卫生，治安安全等工作，确保客人和员工的人身、财产安全； 6 与公司、加盟业主进行日常的沟通协调工作，确保信息畅通、有效； 7 负责做好酒店与各界人士的公共关系，抓好重要客人的接待工作，塑造良好的内、外部形象； 8 关心员工思想和生活，不断改善员工的工作条件； 9 完成公司交办的其他工作。 任职要求： 1 大专及以上学历，条件优秀者可放宽； 2 有酒店总经理助理至少三年以上的任职经验、部门经理2年及以上的管理经验（前厅/客房/销售至少管理过两个部门），25-40岁，连锁酒店或高星级酒店经验者优先； 3 责任心强，服务意识高，大胆创新； 4 原则性强，执行力较好；有良好的抗压能力，能出色完成公司下达的各项指标； 5 认同企业文化核心价值观，有很强的服务意识、学习能力和工作责任心。 公司包食宿、社保、节日福利、免费参加机构外训

岗位职责： 1.办理入住登记和退房手续； 2.负责在前厅范围内对客服务，做到热情友好，彬彬有礼，同时负责财务帐目和收集整理客史资料； 3.确保高水准的服务标准，提高客人满意度，建立客人忠实感； 4.保持标准的仪容仪表； 5.完成前厅部经理、值班经理和宾客服务主管随时布置的工作及任务。 岗位要求： 1.具备基本的英文沟通能力； 2.具有良好的服务意识，团队协作精神以及良好的沟通协调及应变能力； 3.具备良好的学习能力； 4.能适应倒班工作。

了解国家有关酒店行业的各项政策法规以及行业的现状与发展趋势，具有较丰富的酒店管理知识和管理经验；了解酒店各岗位的业务流程，有良好的团队建设、组织协调与市场营销能力；具有团队协作精神，能够有效配合总经理开展工作。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!