Position Summary职位概述
To
ensure the smooth and efficient running of Human Resources Department. Responsible for the total Human Resources
function of the hotel. To establish and maintain excellent team member
relations and morale to achieve a high standard of team member performance in
line with Hilton’s guest satisfaction objectives, as well as the hotel’s
business and strategic plans. Create and maintain a hotel culture that
provides the environment required to meet the visions.
保证人力资源部顺利有效运作，全面负责酒店的人力资源功能；建立及保持良好的员工关系和士气，以提高员工服务标准达到集团客人满意目标及完成酒店的商业战略计划。创造良好的企业文化，达到集团宗旨要求。
1.Establish and
implement annual objectives for the Human Resources Department.
建立及完成人力资源部年度目标计划。
2.Establish,
maintain and ensure adherence to all personnel-related policies and
procedures.
建立、保持及保证执行所有人力资源部政策及执行程序。
3.Ensures that the hotel is adhering to
all Company/Hotel Human Resources Policies and Procedures.
确保酒店的政策符合集团的政策和程序。
4.Ensures that the
Department’s activities are aligned with the Corporate Human Resources
Strategy, and that the Hotel Actions have been implemented where appropriate.
确保部门活动符合集团人力资源部的统一方针，酒店的活动得到合理的执行。
5.Co-ordinates and monitors the
activities of the Human Resources Division.
协调和监督人力资源部的整体活动。
6.Ensures that government-stipulated Team
member legislation is strictly followed and implemented.
确保政府规定中有关员工方面的法规得到严格的遵守和执行。
7.Oversees the hotel's Team member
welfare programs, ensuring that the benefits supplied are relevant and
competitive in the local marketplace.
有效管理酒店员工福利项目，确保员工的福利在本地市场具有一定的竞争力。
8.Ensures that the necessary Human
Resources forms are forwarded to the Divisional/Regional Human Resources
Specialists promptly.
确保必要的人事表格及时的传给区域人力资源负责人。
9.Conducts regular Departmental
Communication Meetings.
协调开展部门沟通会议。
10.Supports
the hotel’s focus on service excellence by training and assisting others to
train people to provide exceptional service to the hotel’s external customers
(guests).
通过培训为酒店的焦点——优质服务提供支持，并协助其他同事的培训工作，使酒店员工能够提供超出客人要求的服务给顾客。
11.Ensures
that Human Resources personnel provide the appropriate level of professional,
courteous and caring service to other Team members (internal customers) and
other visitors to the division.
确保人力资源部的所有员工都能做到，为酒店其他员工（内部顾客）以及到人力资源部的所有人员提供专业、礼貌和热心的服务。
12.Handles all guest and internal
customer complaints and inquiries in a courteous and efficient manner,
following through to ensure problems are resolved satisfactorily.
用礼貌、高效的方式来解决所有顾客以及内部员工的投诉和要求，并及时跟进，确保问题得到满意的解决。
13.Maintains positive guest and
colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
14.Direct administration of
performance appraisals in all departments.
指导各部门工作评估。
15.Facilitate & organize
TMOS and the feedback.
实施和组织进行“员工满意指数”并反馈。
16.Discipline
team members.
监督员工纪律。
17.Supports the financial objectives of
the hotel through proper and efficient management.
通过高效和合理的管理，为酒店的财务目标做出贡献。
18.Prepares the Annual Human Resources
Budget.
制定人力资源年度预算。
19.Maintains efficient staffing levels
and payroll systems, helping Division/Department Heads to maximize
productivity and minimize unnecessary payroll costs.
设置合理的员工级别和工资体系，控制最大化的生产率和最小的支出。
20.Researches and proposes competitive
compensation/benefits/incentive packages.
协助研究有竞争性的补偿/福利/激励机制。
21.Ensures that the Department's
operational budget is strictly adhered to, that all costs are controlled and
expenditures are properly approved.
制定部门营运预算，以控制成本和花费。
22.Ensures that all hotel, company and
local rules, policies and regulations relating to financial record keeping,
money handling and licensing are adhered to, including the timely and accurate
reporting of financial information.
确保酒店内所有与财务记录、金钱和执照等相关的规定、政策和条例严格遵循当地法律，包括及时准确的提供财务方面的信息。
23.Ensures that a strong Team member
Communications Program is implemented that maximizes team member’s awareness of Hilton Worldiwde’s Strategy and
operating philosophy/concepts.
确保酒店内员工沟通活动的执行，以使员工最大化的认识到希尔顿集团的宣言和运营理念。
24.Ensures
that team member Facilities are maintained
according to Hilton Worldiwde’s high standards of
operation.
确保所有员工设施符合希尔顿集团的营运标准。
25.Serve as member of the 4D and work
closely with all Executive team
members in supporting and achieving the hotel’s goals and objectives.
为达到酒店宗旨目标与4D紧密合作。
26.Maintain safety and cleanliness of work areas and team
member areas,
including, but not limited to, the team
member restaurant
and locker
rooms.
保证工作区域及员工区域的安全及卫生，如员工餐厅、倒班宿舍等。
27.Represents the hotel in union
negotiations and related activities, working closely with the Divisional
Human Resources Specialist and the hotel Management Team accordingly.
在某些商业会议以及相关活动中代表酒店出席，并与区域人力资源部和酒店管理层保持紧密沟通。
28.Ensures that all Team members are
treated fairly and consistently as outlined in their terms and conditions of
employment, local legislation, and company/hotel policies and procedures.
确保所有员工在雇佣条件、本地法规以及酒店的政策程序方面得到公平的对待。
29.Oversees the hotel's recruitment and
selection process, providing Division and Department Heads with effective and
efficient recruitment solutions.
监督酒店的招聘和挑选程序，为部门总监或经理提供有效招聘方案。
30.Supports the development of supervisory
and management personnel in the hotel, through the implementation of an
effective succession plan, coaching/mentoring program and by assisting the
Training Manager with selected Leadership Series courses.
通过协助培训经理挑选一系列领导力培训课程，有效的计划，为酒店主管级以上管理层员工的发展作出贡献。
31.Oversees the training and development
function for all hotel team members.
监督酒店所有员工的培训和发展职能。
32.Assists in the training of Human
Resources team members making sure that they
have the necessary skills to perform their duties in the most productive way.
协助对人力资源部所有员工的培训，确保其具备高效工作的技能。
33.Ensures a strong professional
relationship with all levels of team
members within the hotel, taking an active interest in their welfare, safety
and development.
确保酒店内部不同级别员工之间的正常工作关系，并在员工的福利、安全和发展上表现出积极的态度。
34.Ensures that all team members report for duty
punctually, wearing the correct uniform and name tag at all times.
确保所有员工的出勤和仪容仪表及名牌佩带符合酒店标准。
35.Ensures that team members
maintain a high standard of personal appearance and hygiene and adhere to the
hotel and department’s grooming standards.
确保员工的个人仪表卫生符合酒店和部门的标准。
36.Encourages Team members to be
creative and innovative, challenging and recognizing them for their
contribution to the success of the operation.
鼓励员工的创造力和创新精神，勇于挑战压力，为酒店的运营做出贡献。
37.Ensures that all team members have a complete
understanding of and adhere to team
member rules and regulations.
确保所有员工理解并按照员工规章制度执行。
38.Ensures that Team members follow all
hotel, company and local rules, policies and regulations relating to fire and
hazard safety, and security.
确保所有员工了解并遵守酒店、集团和当地的政策法规中有关的消防、卫生、健康和安全的制度。
39.Oversees the action plans of Team
member Opinion Survey as developed by department heads and ensures that the
relevant changes are implemented.
及时反馈员工意见调查的结果，确保相关变动内容的执行。
40.Conducts annual Performance
Development Discussions with team
members, supports them in their professional development goals.
与员工进行关于年度发展评估的讨论，帮助他们实现自己的职业目标。
41.Is knowledgeable in statutory
legislation in team member and industrial relations.
了解与员工和企业有关的法律规定。
42.Understands and strictly adheres to
Rules and Regulations established in the team
member Handbook and the Hotel’s policies concerning fire, hygiene and health
and safety.
熟悉并严格遵守员工手册中的规章制度，以及和酒店政策相关的消防、卫生、健康和安全的制度。
43.Ensures high standards of personal
presentation and grooming.
保持高标准的个人形象和仪容仪表。
44.Maintains strong, professional
relationship with the relevant representatives from competitor hotels,
business partners and other organizations.
与竞争对手的酒店代表、生意伙伴和其他组织，包括本地的学校、旅游学校和大学保持良好的关系。
45.Responds to changes in the Human
Resources function as dictated by the industry, company and hotel.
根据酒店、行业和公司的指引，回应需求、进行调整，执行任何合理的任务及额外职责。
46.Adhere
to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序。
47.To
ensure that all team members have a complete understanding of and adhere to
the Hotel’s Team member Rules and Regulations.
确保员工充分的理解并遵守员工手册内容。
48.The
management reserves the right to change / extend this job description, if
necessary, at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
49.Carries out any other
reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Organizational Relationships组织关系：
Positions directly reporting to this position (titles):
直接向这个职位汇报的是：
§ Assistant Human Recourses Manager人力资源部副经理
§ TrainingManager 培训经理
SpecificJob Knowledge, Skill and Ability工作技能技巧要求：
1.Fluent in written and spoken English.
英文书写及口语流利。
2.Goodcommunication skills, both verbal and written.
良好口头及书面沟通技巧。
3.Goodrelationship with the local labor bureau and government agencies.
与本地劳动局及政府机关保持良好关系。
4.Thoroughknowledge of federal, state and local laws.
熟悉国家及本地法律。
5.Thoroughknowledge of salary, employment and benefits administration and payroll.
熟悉掌握工资、聘用及福利管理技巧。
6.Mustpossess basic computational ability.
基本掌握计算机技能。
7.Abilityto lead, to provide guidance and to develop team member.
具有领导，指导和发展员工的能力。
8.Abilityto train, motivate, evaluate, mentor and direct team membersand managers to meet desired ends.
具有培训、激励、评估、指导员工及经理的能力，以达到预订目标。
9.Abilityto manage by example.
具有以身作则的能力。
10.Abilityto maintain excellent relations with team membersand maintain team memberand guest confidentiality at all times.
与所有员工保持良好关系，在任何时候保守员工及客人的机密。
11.Ability to create, implement and monitor hotel and team membersgoals, strategies and policies.
具有建立、完成及监督饭店及员工目标、战略计划及政策的能力。
12.Good skills of organization andpresentation.
良好组织及展示技巧。
RequiredQualifications必要的资历要求：
1.University graduate, excellent command of written and spokenin English and Chinese language.
大学本科，良好的中英文读写能力。
2.3 or 5 years of extensive human resources experience.
三至五年相关人力资源管理经验。
PreferredQualifications 更高的资历要求：
1.Ability to be resourceful,creative and maintain flexibility.
具有策略性、创造性及灵活性。
2.Line operations management and labor related experience preferred.
有运作部门工作经验者将被优先考虑。
