Ensures that any area assigned by the General Manager is run in a professional manner and that all Departmental Operations Manuals are prepared and updated annually.
Brings to the General Manager’s attention any areas of concern within the operation of assigned areas of his/ her own responsibilities. Maintains clear two-way communication channels with the hotel General Manager, with regular briefings and communication sessions concerning all hotel related matters.
Works close with the Director of F&B to ensure that Monitors and be constantly aware of the local and international market trend, and the competitor operations in order to continuously develop products and services to maintain and improve revenue streams and customer retention. Plays an active role in the hotels Revenue Management process and support the implementation of measures towards revenue/yield management. Actively brings local business leads to the hotel and bring it to the attention of the respective Department Heads. Monitors and be constantly aware of the local and international market trend, and the competitor operations in order to continuously develop products and services to maintain and improve revenue streams and customer retention.
Work closely with Other Operation departments, to ensure smooth and effective running of the day-to-day Rooms operations, thereby ensuring that established standards of performance are maintained balancing the continued satisfaction of the guests and financial objectives of the hotel, And to ensure that appropriate measures are taken on overall repair and maintenance schedules and upkeep both hotel safety and maintenance standard
In conjunction with the General Manager / Leadership Committee Member and Director of Human Resources, plans, organise and controls the efficient and effective utilisation of all hotel personnel. Coaches, motivates and develops all managers and team members. Ensure retention strategies are implemented to retain talented and high potential associates in the company and the hote.