JOB TITLE:
Director of Talent and Culture
DEPARTMENT:
Talent and Culture
REPORTS TO:
Managing Director
KEY RESPONSIBILITIES: Job Summary –
Responsible for the leadership and management of all functions of the Talent and Culture department, in accordance with hotel standards. Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective associates.
Essential Duties and Responsibilities – (Key Activities)
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level daily.
Constantly monitor Talent and Culture associates’ performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
Monitor the associates' interaction with guests and associates; resolve discrepancies with respective personnel.
Assist departmental associates with their job functions to ensure optimum service to guests/ associates.
Observe guest reactions and confer frequently with associates to ensure guest satisfaction.
Maintain files on all current laws regarding Talent and Culture on:
Wage and HourUnionWorkers CompensationImmigrationsUnemploymentA.D.AAlcoholic Beverage Service
Develop and maintain current job descriptions for all hotel positions.
Identify and use outside recruiting sources.
Interview all applicants for management positions and submit recommendations.
Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with hotel policy and procedures.
Develop and ensure a proper orientation program is delivered to all new hires.
Ensure accurate maintenance of all associate files.
Conduct, monitor and critique in-house training programs/sessions.
Provide feedback to Talent and Culture associates on their performance. Handle disciplinary problems and counsel associates.
Establish guidelines for performance reviews on all associates. Ensure completion and placement in associates' files.
Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with associates; ensure documentation and placement of records in associates' files.
Conduct and document exit interviews with all terminated associates; ensure placement of documentation in associates' files.
Audit associate benefits records.
Conduct audits on hotel payroll records, verifying accuracy of titles, rates and status.
Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
Complete documentation and monitor billing on associate insurance and C.O.B.R.A, ensuring entitlement of payments.
Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments.
Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer.
Investigate and respond to unemployment claims.
Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs.
Complete filing of work permits.
Coordinate associate requests, ensuring authorized approvals and paperwork on:
Leave of AbsenceTransferSick DaysBereavement TimePersonal Usage401 (k)VacationFMLA
Establish relationships with local emergency care facilities and follow up on each use of the facility by the hotel.
Secure and coordinate non-cost benefits for associates (i.e., movie tickets, discounts, credit union).
Develop and coordinate associate incentive and recognition programs.
Plan and coordinate with the Executive Committee all associate social and sports activities
Contact local organizations and establish "Good Will" projects which the hotel can become involved with to promote positive public relations with the local community.
Update the associate handbook.
Prepare Talent and Culture budget annually. Track actual to forecast and keep expenses within budget.
Maintain confidentiality and security of associate and hotel records.
Attend designated meetings.
Prepare and send all designated corporate reports.
Foster and promote a cooperative working climate, maximizing productivity and associate morale.
All other duties as required.
Required Skills –
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to organize tasks and assign responsibilities to subordinates; ability to educate associates to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; thorough knowledge of budget preparation and control.
Language:Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Qualifications –
College degree or equivalent experience.
Licenses & Certifications: None required.
Experience –
Minimum five years’ experience as a Talent and Culture Manager or Director at a luxury or ultra-luxury property.
