Workplace工作地点：Mingyue Lake Hotel 明月湖酒店 (二期酒店)
Scope and GeneralPurpose of Job岗位职责范围与目的：
Managing the Housekeepingoperation and Laundry operation to ensure product quality standards are met andthat optimum service is provided to hotel guests according to hotel and companybusiness objectives.
管理客房清洁和洗衣业务，确保达到产品质量标准，并根据酒店和公司的业务目标为酒店客人提供最佳服务。
Job Summary岗位概述：
The HousekeepingManager is responsible for the cleaning of guest rooms and the building, aswell as the management and maintenance of guest rooms and public areas. He/sheis also responsible for responding to guest requests and complaints related tocleaning. He/she must maintainand take care of all equipment involved in housekeeping.
Also responsible for managing and coordinatingall operations related to housekeeping, including smooth communication betweenthe various departments within the hotel. He is also responsible for trainingand supervising housekeeping staff to ensure compliance with hotel policies andprocedures.
客房部经理负责客房和大楼的清洁工作，以及客房和公共区域的管理和维护。他/她还负责回应客人与清洁有关的要求和投诉。 他（她）必须维护和保养与客房清洁有关的所有设备。
他们还负责管理和协调与客房清洁有关的所有业务，包括酒店内各部门之间的顺畅沟通。他/她还负责培训和监督客房清洁人员，确保他们遵守酒店政策和程序。
Major Duties &Responsibilities职责义务
1. Monitors Housekeeping personnel to ensure guests receive prompt andcourteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务。
2. Monitor Housekeeping personnel to ensure rooms, known repeat guestsand other VIP’s receive special attention
监督客房部工作人员，确保客房，熟客和其它贵宾的客房得到特别重视。
3. Informs other operating departments of Housekeeping matters, whichconcern notably the Front Office, to ensure accurate room status, in additionto communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
4. Schedules routine inspections by supervisors, of all housekeepingareas including occupied and non-occupied rooms
进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。
5. Inspects guest rooms in all Housekeeping areas on a regular basis toensure furnishing, facilities and equipment are clean and in good repair, wellmaintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
6. Appraise appearance, discipline and efficiency of all staff underdirect supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
7. Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
8. Ensures Housekeeping personnel are familiar with in house facilitiesfor the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
9. Maintains a steady flow of communication to the ExecutiveHousekeeper on all matters affecting the Housekeeping Department
坚持就影响客房部工作的各种问题向行政管家进行汇报。
10. Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
11. Ensures that consumption of guest supplies is under control
确保客用品的消耗得到控制。
12. Assists in monitoring and controlling Housekeeping proceduresincluding lost and found, key control, security and emergency procedures,health and safety for employees and guests
协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
13. Works with the Executive Housekeeper on routine cleaning programs includingspring cleans, etc
与行政管家一起管理例行清扫活动，包括春季大清扫等。
14. Acts on behalf of the Executive Housekeeper in his / her absence asassigned
当行政管家缺席时代理其工作
15. Works with Superior and Human Resources on manpower planning andmanagement needs
与上级领导和人力资源部一起进行人力规划和管理需求
16. Works with Superior Director of Finance in the preparation andmanagement of the Department’s budget
与上级领导和财务总监一起编制和管理部门预算
