工作职责： 1.具有安全意识，关心工作区域的安全性，对于一些安全隐患要及时报告给 2.确保客人信息的机密性，只能与为了工作为目的的相关员工进行交 3.最主要的任务是帮助客人提供处理行李的服务，包括散客的入住及离店客人，团队客的入住及离店客人，寄存客人的行李以及相关服务需求。 4.递送服务包括信息递送，报纸递送等等。行李员最主要的责任就是将客人的物品递送到客人的房间 5.上述服务必须及时记录在记录登记单上 6.为客人提供高效和优质的服务 7.高效率整理并报告客人的需求 8.夜班行李员必须与早班行李员领班移交相应的工作 9.夜班行李员需协助总台和值班经理, 确保做好第二天的酒店经营的准备 10.时刻保持工作区域良好的环境 11.积极的创造友好愉快的工作环境 任职资格： 1.高中同等及以上学历 2.流利的口头及书面英语 3.可以适应长时间工作以及在不同时段上班的可能性 4.身心愉悦和团队支持精神

一、Key Responsibilities 职责概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 凭借相当独立的主动性和判断力,为酒店提供领导和方向以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、Essential Duties and Responsibilities 主要职责和责任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 确立酒店的经营计划、发展规划及经营方针，确定酒店管理目标，领导经营班子成员开展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市场变化和发展情况，制定市场拓展计划和价格体系，适时提出阶段性工作重点，并指挥实施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 决定酒店组织机构及中层以上管理人员培养和使用，负责组织对部门经理的人事考核和业绩评估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the  limits of authority; 全面负责酒店的市场拓展和财务计划工作；在权限内负责酒店内资金调配，审批资金支出等经营事宜。 5. Enhance hotel safety management; 加强酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司领导交办的其他工作。   三、Requried Qualifications 资质要求 1. Required Skills / Certificate 技能 / 证书 2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件 3. English Language Level: Fluent in English spoken and written is preferred 英语水平：口语与书写流利为佳   Qualifications 资格 1. Team Focused 关注团队: Support colleagues 给予同事支持 Explain what to do and the reason 阐述工作任务及其原因 2. Action Oriented 行动导向 Strives to deliver consistently 力争始终如一的完成工作 Focus on details and standards 关注个人工作的细节和标准 3. Passionate工作热情 Understand guests’demand and the market 理解客户的需求和市场 Create a positive environment for changing 为变革创造一个积极的环境 4. Business skills 业务技能 Understand the short-term opportunities of reform 了解短期的变革机会 Understand the profit model 了解企业如何盈利   Experience 经历要求 1. Associate degree or above; 全日制大专（含）以上学历。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企业管理等相关专业。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星级酒店管理工作经验。 4. Hotel management professional knowledge and leadership skills; 酒店专业知识及领导能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很强的计划、组织、沟通、协调、领导能力。 6. Skilled in the use of office automation equipment and realated management software; 熟练运用办公软件及相关管理软件。 7.Excellent written and verbal communication; 具备优秀的书面和口头表达能力。 8. Appreciate Poly culture; 认同保利企业文化。 9. Good Character and Ethics; 有良好的职业操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 严格遵守国家法律法规，执行企业各种规章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有较强的工作责任心和学习能力、良好的团队合作意识。

【岗位职责】 - 负责规划酒店项目的市场发展策略，把握项目在行业中的发展方向，完成项目在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； - 通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； - 负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； - 负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 【岗位要求】 - 市场营销或相关专业大专以上学历，酒店管理、市场营销等相关专业优先； - 工作经验及年限：至少2年以上市场销售部负责人工作经验； - 有战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训能力； - 对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 - 高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力

【岗位职责】 - 负责餐饮部行政管理工作,制定并实施餐饮经营的所有计划。 - 负责实现部门的营业收入指标和利润指标。 - 与行政总厨一起筹划和设计菜单，开发当地需求的餐饮产品。  - 熟悉饭店管理理论、餐饮管理理论、营销学和服务心理学。 - 协调与其他部门的工作关系，确保宾客得到满意的餐饮产品和良好的服务。 - 制定餐厅推销策略，督促员工做好食品饮料的推销工作，提高餐饮销售收入。 - 建全物资管理制度，对餐厅的设备、物资、用具等严格管理。 【岗位要求】 - 酒店管理或相关专业大专以上学历； - 工作经验及年限：至少2年以上餐饮部负责人工作经验； - 有战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训能力； - 精通本部门的业务知识，熟练掌握中餐、西餐、酒吧、茶馆的技能及管理技巧。 - 熟悉 食品原材料采购、储藏和厨房生产、餐厅服务全过程，善于安排各个环节的工作，能保证餐饮管理的协调发展。 - 具有食品原材料加工、餐饮成本核算方面的知识。掌握各种产品配方、各种食品原材料出料率标准，控制产品质量和成本消耗。 - 具有社会活动能力、组织领导工作能力和实际工作能力；善于调动餐饮 部各级管理人员的积极性。

KEY RESPONSIBILITIES 主要职责 Job Summary职责概述 As a Director of Human Resources the major work is to carry out the recruitment, the investigation and management of the salary, job assignment and train and develop the potential of employees, and ensure the smooth and efficient running of the Human Resources Department, as well as the strict implementation of all Policies and Procedures . 人力资源部总监的角色是开展录用、薪资调查与管理、员工工作分配、培训并发掘员工的潜能、在业务上是确保人力资源部顺利、高效运行，保证酒店规章制度和政策严格执行。   Essential Duties and Responsibilities主要职责和责任 1.Have a strong knowledge about the local labor laws and provide the appropriate advises to the General Manager about how to avoid related issues caused by Labor relations and personnel relationship 详细了解当地劳动法律法规，并就如何避免由劳动关系及人事关系产生的隐患问题给予总经理合理建议。 2.Oversee the hotel’s recruitment and selection process. 监督执行酒店员工录用、选择程序。 3. Launch salary survey, and adjust the salaries compensation and benefits structure. 开展工资调查，并调整工资、奖金、福利结构。 4.Gradually improve and supervise the Human Resources Policies & procedures. 逐步完善并监督人力资源部的规章制度及程序。 5.Make the succession planning of the staff training and development . 制定员工培训发展的连续性计划。 6.Formulate the annual Human Resources Budget and Business plan. 制定人力资源部年度预算及工作计划。 7.Play a active role in the function of the hotel as Human Resources ,and establish excellent staff relations as well as maintain the high employee morale. 发挥人力资源部在酒店中的作用，建立并保持最佳的员工关系和员工士气。 8.Enforce local labor issues. 执行劳动法规。 9.Carry on the interview with outgoing staff. 对离职人员进行离职面试。 10.Carry on the reference checks for all potential candidates 对所有具备潜能的员工侯选人进行有参考性的考察。 11.Establish the rules and regulations and the Staff Handbook. 建立规章制度和员工手册。 12.Tutor staff, provide advice, and handle complains undergoing the disciplinary action. 辅导员工，提供咨询处理委屈申诉，进行纪律处分。 13.Encourage staff to share their own suggestions and find other effective methods of two-way communication 鼓励  员工的建议和其他双向沟通与管理的有效方法。 14.Receive and analyses the employees’ requests or grievances and recommend management strategies . 接受、分析员工提出的要求和委屈并建议管理方法。     15.Keep the efficient communication between management and employees  保证管理人员与员工之间有连续和有效的沟通方式。 16.Establish and ensure the employees a health, safety, recreational, and welfare programs . 建立并保证酒店员工享有健康、安全、娱乐的福利项目。 17.Master the extensive information on current government laws, rules and regulations which affect the employment,and formulate rules and regulations according to the relevant policies .  确保最大信息量的了解与就业有关的国家现行法律法规政策，并根据有关政策制定相应的规章制度。 18.Ensure the staff with good grooming and hygiene .  确保员工始终保持良好的仪容仪表及个人卫生。 19.Evaluate the effectiveness of departmental training and provide suggestions according to the requirements. 评估部门培训的有效性并根据要求提供建议。 20.Ensure all mandatory trin and corporate train including fire and safety, telephone manners and new employee orientation to be performed as required. 确保所有的强制性培训和公司培训包括火灾和安全,电话礼仪和新员工入职培训等按要求执行。 21.Ensure and monitor the implementation of all departmental employee training to be performed as required. 保证和监督所有部门的员工培训根据公司政策执行。 22.Ensure the submission of all Departmental fiscal year KPO’s in time. 确保所有管理部门的财政年度KPO及时提交。 23.In consultation with the each department heads and general manager, guide and develop high potential managers . 与各部门的负责人和总经理协商，指导和培养高潜力管理人员。 24.Assist to prepare the Human Resources Budget and Yearly Manpower Forecast. 协助准备人事预算及年度人力预测。 25.Encourage the highest standard of environmental management as much as possible. 鼓励实行尽可能高标准的环境管理。 26.Performs any other duties or responsibilities as required by Management. 根据管理层要求履行其他责任和义务。

1.文秘、行政管理等相关专业本科以上学历。 2.两年以上星级酒店相关工作经验。 3.主要负责总经理办公室日常业务及公司内部会议纪要整理，报告/备忘/公函文件的起草、修改、传达及发放签收，档案资料的整理/归档等工作。 4.上下级工作的传达与其他部门之间的协调。 5.熟悉办公室行政管理知识及工作流程，熟悉公文写作格式，具备商务信函写作能力，熟练运用OFFICE/WPS等办公软件。 6.工作仔细认真、责任心强、为人正直，具备较强的书面和口头表达能力，可独立协调对内对外关系。 7.缴纳五险一金，提供午餐，交通补助，具体薪资面议

1、大专及以上学历；2、女，身高164cm以上，男，身高172cm以上，形象气质佳；3、普通话标准；4、有酒店前台接待工作经验；5、沟通协调能力强，应变能力好，服务意识好。

1.客房清洁 2.床上用品更换 3.洗手间清洁 4.垃圾处理

Job Responsibilities: The General Manager is responsible to drive the smooth opening of the project in PARKROYAL Dalian, directing and leading the daily operations, development and business affairs of the hotel through providing effective leadership to the team members of the Hotel. He / She is also accountable for developing annual and medium term strategies, objectives and plans to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group. Responsibilities: Strategic planning and implementation • Responsible for the development and implementation of annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth. Operations Management • Overall responsibility of all hotel activities and its departments to ensure efficiency and high standards of operations in all areas of hotel. • Drives guest satisfaction and maintain high standards through his operational leadership, trend analysis and hands on interaction. • Drives employee satisfaction and ensure continuous improvement action plan is executed effectively, with a focus on team and succession planning culture. • Communicates effectively the hotel strategies and situation awareness to all partners: Owner, Management Company and Associates. Financial Management • Oversees the timely development and completion of the annual budgets, to regularly monitor performance and assume responsibility for its achievement. • Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines. • Leading the Management process in proper expenses and cost control with required services and standards and monitoring the performance of all Departments in this process. • Ensuring compliance with the hotel financial policies in any legal matter, including taxation, government, assets acquisition, company audit, contracts and work regulations. Asset Management • Fully understand the Hotel Management Agreements (HMAs) and abide by the HMA to ensure proper management of the property and its operations standards. • Manages and communicates with the Hotel Owner, in order to maintain good rapport and relationship. • Strategizes on continual improvements to the Asset that will positively impact the Asset Value and Financial Return and communicates these effectively to concerned partners: Owner and Management Company. Business Development and Marketing • Proven track record of GOP achievement through Revenue Growth. • Ability to Profit Engineer when market situation demands while ensuring safety measures are taken to prevent long term negative implications. • Understanding of updated Local and National Markets and ability to lead strategic initiatives to maximise revenues in any given situation. Human Capital Management and Development • Develop the human capital and resources to ensure ongoing management and staff capability development through its selection, performance management, learning and education programs. • Oversees and implements succession planning program at the hotel, incorporating the development of management competencies and in line with the Corporate guidelines. • Ensures that appropriate employee rewards, recognition and welfare programs are in place to maintain high motivation, and to ensure that all employees engaged reflect the values and standards of the Hotel. Service Standardization • To ensure active implementation and adherence to Corporate Branding and Brand Standards • To be able to role as Brand Standards mentor and continues to develop and strive to deliver higher service standards than guest expectations. External • To ensure that the hotel complies with all Laws and Regulations of the Country and its relevant authorities and act as a good corporate citizen. • To take the lead in establishing good, positive relationships with the Country relevant  Governmental bodies, as appropriate. • To represent the Hotel at the highest levels possible in the Business and Civic Communities • To represent the Hotel at the highest Levels possible in organizations spanning hotel Industry. The Person: • Prior experience as a General Manager in an international chain for at least 8 years. • Prior pre-opening experience is a must. • Proven track record in managing financials, revenue generation and hotel management through measurable strategies. • Experienced in managing diverse relationships, i.e. Management Company, Hotel Owners and local regulatory authorities, statutory boards, etc. • Understanding of global distribution system, OTAs and revenue management

Position summary statement: The Finance Manager will be responsible for providing necessary financial support to Department Heads to facilitate the achievement of the hotel’s financial targets. He/She will support the General Manager to drive the smooth opening of PARKROYAL Dalian and partakes in all operational, financial and marketing decisions. He/she investigates opportunities and implements procedures for improved profitability, assists and advises where necessary in hotel operations.  The incumbent will maintain control over the Hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner/Asset Management and provide management, leadership and accountability for the financial performance of the hotel. He/she co-ordinates the fulfilment of Pan Pacific Hotels Group (PPHG), Owner/Asset Management and regulatory reporting responsibilities of the hotel on an accurate and timely basis. Primary Responsibilities: Financial & Operational • Contributes to the hotel management development of short and long term strategies and business plans by assisting and providing financial guidance in the formulation and implementation of Hotel Strategic Plan, Budget and KPO’s (Goals Program). • Performs monthly profit & loss review meetings with department heads and follow up any agreed corrective actions for variances noted. • Monitors business results and provides clear and informed analysis to meet hotel requirements and to support decision making. Makes recommendations for potential revenue and profit enhancements. • Co-ordinates the preparation of accurate hotel monthly profit & loss account and balance sheet in compliance with PPHG’s Financial Policies & procedures and in line with PPHG reporting timetable. • Reviews and approves monthly general journals and balance sheet reconciliations and ensures appropriately support. • Monitors Accounts Receivable collection status. Ensures credit meetings are conducted monthly and follows up any agreed corrective actions. • Co-ordinates the preparation of any required tax documentation relating to business taxes, foreign currency transactions, withholding taxes and income taxes and ensures lodgement is completed as per required deadlines. • Co-ordinates the preparation of monthly profit & loss forecasts and annual budgeting process in line with PPHG & Owner Management timetables. • Ensures that an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances and discusses with Executive Committee on any corrective action required. • Establishes asset policy and standards to maintain ownership of the enterprise-wide capital expenditure approval, keeping hotel leadership informed of current and forecasted spending and conducts ROI to evaluate for improvement. • Work & facilitate with owner Asset Manager to maintain the hotel fixed asset register and Hotel operating equipment register. (unless maintained by hotel) • Arranges FF&E annual inventory count, consolidates and monitors FF&E inventory list. • Communicates and maintains positive Owners relationship. • Reviews operating equipment stores to avoid unnecessary/excessive purchases and to eliminate (or at least be aware) of obsolete slow moving items • Manages, maintains, protects and develops the hotel’s information systems. • Designs internal reporting systems required by the department and hotel. • Evaluates existing internal control measures that apply to accounting procedures and computer systems as per PPHG Policies and Procedures. • Ensures hotel insurances are in compliance with the hotel management contract. Liaises with Owner/Asset Management with regards to the renewal of policies and local insurance company/brokers in relation to any claims. • Ensures hotel supplier contracts are in compliance with PPHG Financial Policies & Procedures and hotel management contract. • Monitors compliance with hotel management contract terms and conditions. • Monitors the hotel's compliance with PPHG Financial Policies & Procedures and to implement new Policies & Procedures where necessary. • Implements and maintains acceptable accounting practices and procedures as required by PPHG Policy, generally accepted accounting practices, and as affected by local conditions. • Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations. • Provides safekeeping, including proper storage and access for all contracts, leases, licenses and permits and other financial records • Monitors license/permit’s expired date and ensures updated license/permit on hand. • Participates in local recognized professional and industry organizations. • Recommends and maintains appropriate list of delegation of authority for hotel management and this should reference to PPHG corporate policy. • Conducts monthly inspections and tests to ensure all departments are complying with required procedures • Performs those duties required by the controls checklist issued by PPHG Regional VP Finance. Arranges finance section spot check based on the giving checklist and signs off the spot check report. • Selects and monitors the Local Banking arrangements made for the operations of the Hotel in conjunction with the Hotel Owners (Applicable to Managed Hotels). Human Capital & Development • Co-ordinates the hiring and performance evaluation of associates of Finance department. Identifies associates with potential for promotion and/or transfer within accounting operations. • Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational associates in coordination with other departments • Interacts with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensures effective two-way communication. • Works with Human Capital & Development on manpower planning and management needs. Other Responsibilities • Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group. • Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates. • Adheres to grooming and hygiene standards set by the Hotel. • Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department. • Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately. • Carries out any other reasonable duties and responsibilities as assigned.

【岗位职责】 1、制定工程部的组织机构和管理运行模式，使其操作快捷合理。 2、总结归纳运行和维修、制定和审定设备设施及建筑装潢的预防性维修计划、 3、负责工程部的节支运行、跟踪，控制水、电、油、等的消耗并严格控制维修费用。 4、根据营业情况和气候及市场能源价格情况，提出节能运行的计划和运行维修费用预算。 5、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 6、审定员工培训计划，定期对员工进行业务技能、服务意识、基本素质的培训。 【岗位要求】 1、中专以上文化程度；5年以上同岗位工作经验。有一定外语水平，能借助工具书阅读有关专业文献。 2、必须掌握机电工程设计基础知识、熟悉电子通讯设备、计算机、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能充分领会总经理的经营意图，正确处理上下级之间、部门之间的关系，并能组织指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心责任感，有较强的自学能力和适应性，秉公办事，不谋私利。 5、身体健康，精力充沛。 6、有酒店筹备经验。

Position summary statement: The Director, People & Culture provides leadership to the People & Culture Team while assuring a consistently high standard of operation/associate service within the team. He/She will support the General Manager to drive the smooth opening of PARKROYAL Dalian. He/She will be responsible for crafting and executing People & Culture strategies and plans for the Hotel to recruit, select, retain and develop associates to meet business needs. He/She is expected to implement policies and procedures initiated by Pan Pacific Hotels Group (PPHG) which will support the achievement of the preferred hospitality experience, business practices and local culture within the group that supports the growth and development of all Associates. He/She will promote human resource values by planning, managing and directing relevant human resource programs in the Hotel. Primary Responsibilities: Business Partner • Manages workforce diversity with the General Manager and the Heads of Department. • Interacts with the Heads of Departments in a way that demonstrates Human Resources (HR) support in addressing labour challenges and issues. Develops strategies by identifying HR issues; contributing information, analysis and recommends to support Hotel’s and/or PPHG’s direction and to be in line with overall objectives. • Crafts HR strategies or programmes and/or implements and facilitates programmes as delivered from corporate strategic plan so that they are relevant within the property environment and organisation’s mission and values. • Grows the Culture – Our Vision, Purpose & Values in order to radiate the internal work atmosphere, sense of place and belonging to our Associates within the property. • Advises on the human capital related initiatives for the property, inclusive of associates relations, personnel practices and policy, compensation and benefits administration, performance management, labour relations and organisational development to the Executive Committee of the property. Recruitment & Employment • Prepares manpower requirements and establishes recruitment timeline. • Manages and participates in recruitment efforts to acquire the most qualified and suitable personnel by recommending the most cost-effective recruitment channels. • Administers all employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met per the policies and business needs of PPHG and the Hotel. • Supports the hotel management in reviewing and filling the pipeline of talents needed to ensure the organisation’s future growth. • Facilitates manpower planning during budgeting exercise and ensures the compliance of approved headcount. Learning & Development • Identifies training needs and leads the development and implementation of general associate training, orientation, functional/professional training, management development programs and inter-company learning & development programs. • Ensures training activities are planned to meet current and future hotel and associates’ needs. Develops and prepares training plan on an annual basis and monitor accordingly. • Directs and sets plans for development of associates who are identified as “High Potential” and promotes internal career development. • Facilitates and supports the Heads of Department in developing talents to maximise human capital potential. • Develops and implement succession planning process to identify and develop internal talents with the potential to fill supervisory and key leadership positions in the Hotel. Compensation, Benefits & Welfare • Implements and administers salary and benefits plans to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity. • Participates in salary and benefit surveys and keeps abreast of market trends under the direction of the Corporate People & Culture. Makes relevant recommendations to the hotel management regarding trends and analysis, related to salary increase, Associates compensation and benefits. • Manages and coordinates annual salary review and bonus payments in accordance to the guidelines of the Corporate People & Culture. • Oversees all Associates benefits and insurance policies to ensure compliance to labour regulations and company policy • Supervises and administers Associates payroll, and maintains an accurate payroll system. • Drives activities to promote team building and engagement amongst the Associates. • Ensures that Associate facilities are well-maintained and in accordance to standards set by Pan Pacific Hotels Group. Performance Management • Supports the Department Heads through monitoring, appraising and reviewing of associate contributions, productivity and quality of service. • Facilitates half-yearly Performance Review exercise for all Associates in the property inclusive of process schedule, review interviews and follow up. • Ensures that goals and objectives are developed and implemented by all Heads of Department, in consultation with the General Manager/ Executive Committee, and effectively communicated to all Associates. • Works closely with Corporate People & Culture to facilitate the tracking of performance of Heads of Department and Associates of high potential. Human Resources Operations • Develops, updates and implements the relevant human resources policies and standards of procedures, including the employee handbook, and ensures they are relevant and effectively communicates to all Associates for proper implementation and understanding. • Liaises with Corporate People & Culture for any implementation of corporate policies and procedures relevant to the hotel operations. • Advises management in all aspects of human resources policies and local regulations, ensuring compliance to them. • Participates in annual Budget exercise by forecasting and anticipating human resource requirements, trends, etc. and proposes resources and develops action plans to support overall results. • Updates job knowledge by participating in conferences and educational opportunities and enhances network within the industry. Human Resources Reporting and Information System • Ensures proper maintenance and update all Associates’ personnel files, including personnel movement records. • Ensures compliance of data integrity of information input into the HRMS. • Prepares the necessary People & Culture reports to Hotel Management and Corporate Office on a periodic or ad-hoc basis. Employee Relations and Communication • Handles and manages associate relations, and provides advice to General Manager and management team to ensure a harmonized employee relationship and environment in the hotel and to build a positive working environment. • Supports and guides the Department Heads in handling associate grievances and executing disciplinary actions. Ensures proper documentation, processes are adhered to and provide counselling where applicable. • Ensures that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures. • Drives the delivery of Our People, Voices & Views Associate Satisfaction Survey in order to identify opportunities for improvement within the property and facilitates action planning with the Heads of Department. • Provides platforms for communication with Associate to maximise engagement. • Works closely with the Management team to promote retention of talents within the Hotel through Executive Coaching and motivation across the diverse population of our workforce. Health & Safety • Acts as a key member on the hotel’s safety committee to participate and support the hotel safety program. • Works closely with the Safety and Security Manager to ensure that hotel in-house safety regulations are in compliance with the relevant safety and health regulations as set by the authorities and company policy. Other Responsibilities • Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group. • Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates. • Adheres to grooming and hygiene standards set by the Hotel. • Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department. • Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately. • Carries out any other reasonable duties and responsibilities as assigned.

Position summary statement: Reporting to the General Manager, the Director of Sales & Marketing (DoSM) is responsible for planning and implementing sales, marketing and product development programs, both short and long term, targeted towards existing and new markets by performing and directing the day-to-day activities. He/She will support the General Manager to drive the smooth opening of PARKROYAL Dalian. He / She will plan, organise, develop and communicate strategies and goals for the team which include Room Sales, Catering Sales and Marketing & Communications. The DoSM is responsible for driving the teams in developing new accounts, nurturing existing accounts, and implementing sales and marketing strategies. He / She will work with PPHG Corporate Marketing & Brands and Sales & Revenue Performance Teams to create and implement hotel level tactical sales and marketing plans, analyse current potential market and sales trends and spearhead all activities to increase revenue and market share through added business volume and increased rate for the hotel in all market segments. Primary Responsibilities: • Develop and implement strategic sales & marketing plans and take effective actions to achieve Room and Catering sales revenue in order to optimise general business opportunities. • Develop and manage sales/marketing operating budgets, be in control of expenses and apply the best possible costs management in his/her responsibility. • Develop and recommend product positioning, packaging and pricing strategy to produce the highest possible long-term market share. • Observe and evaluate the market and main competitors, identify trend and adjust marketing strategy to meet changing market and competitive conditions so as to achieve satisfactory market share in relation to industry and economic trends. • Establish realistic yet challenging sales targets and measure the effectiveness of strategies, tactical actions and performances of the sales team. • Establish and maintain relationships with industry influencers and key strategic partners and network business relations to corporate clients, like airlines, tourist offices, travel / destination management companies etc. • Oversee advertising and promotional activities, including print, online, electronic media, direct mail, etc and guide preparation of marketing activity reports. • Direct marketing activities and ensure effective results within designated budgets. Maintain consistent Brand standards throughout all products, promotional material and events. • Direct the effective distribution of product via various channels and develop effective strategies to maximise yield. • Meet with key clients, assisting sales team with managing relationships to negotiate and close deals. • Represent the hotel at Trade Shows, Sales Calls & Conferences to promote the hotel and its products whilst seeking new business opportunities. • Prepare periodic sales report showing sales volume, potential sales and areas of proposal client base expansion to evaluate production and plan for future sustained business. Talent Management • Responsible for developing and retain both highly-motivated and productive teams who are committed to deliver hotel goals. • Responsible for recruitment of new Associates for the teams. • Involve in handling disciplinary matters related to teams and takes appropriate actions to ensure adherence to the code of conduct of associates. • Conduct performance review of teams and provide feedback on their respective performance. • Identify the training needs of the associates and further develop talents who show greater potential through development plans and coaching. • Take responsibility for staff retention and adopt appropriate measures in building highly engaged teams. Other Responsibilities • Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group. • Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates. • Adheres to grooming and hygiene standards set by the Hotel. • Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department. • Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately. • Carries out any other reasonable duties and responsibilities as assigned.

【岗位职责】 指导客房部的日常工作，保持和提高客房和公共区域的高清洁标准，以及对客人的礼貌服务，制定客房部所有员工的技能分析手册，管理招聘和处理辞职、奖励事宜。 责成客房部和洗衣部的所有员工与人事办公室协商，为其控制的所有区域制定清洁标准，制定工作规则和实践以满足这些标准，制定培训计划，员工发展的方法和程序。 在下属的协助下，监督楼层主管、公共区域和客房的客房服务员、布草房服务员、裁缝、地毯工、点菜员、文员和洗衣工的工作，平衡员工工作时间，以满足高峰和低谷定期并保持密切的工资控制 编制年度统一预算，与管理层和相关部门协商，制定年度客房部FF&E和操作设备预算 定期巡视空置和入住客房，确保保持清洁标准，巡视客房楼层、后楼梯、屋顶、办公室和公共区域，确保清洁维护良好 与工程部保持有效的沟通，以便对客房进行维修和维护，并确保客房始终处于良好状态 与前厅就特殊维修或春季清洁的客房堵塞问题进行协商，并在短时间内返回销售，每天举行与楼层主管进行简报，提供每日预计贵宾到达、客人投诉和特殊任务等信息；每月召开一次客房部沟通会议，讨论员工反馈；纠正错误以进行改进；传达酒店内的所有特殊指示和事件 其他参加各种会议，就酒店运营的建设性改善交换意见，并随时向下属汇报管理层的决定，签署所有采购项目并接受质量和数量保证检查，建议和咨询对客房或公共区域所需的任何变更或翻新进行管理 必要时负责客房用品和清洁用品，负责客房床单和餐饮床单库存，监督和安排盘点，监督洗衣房的日常运作，为客人提供日常洗衣服务、室内布草和制服，维护布草房、制服和室内布草维修服务，不断观察室内布草、制服和清洁设备，避免滥用，最大限度地减少损失损害评估、不时评估部门人员的表现、面试涉及问题的员工并倾听以解决或消除问题 推荐职业发展学院或姐妹酒店交叉接触或其他课程培训的候选人、确定丢弃的毯子，床罩，窗帘，客房布草和食品饮料布草等，监督部门技能培训计划，并负责必要时修订相关手册，与销售人员或外部顾问会面，以便随时了解有效清洁材料和设备的任何最新产品 熟悉最新电脑系统，可提取客人用品、清洁用品和人员配备等费用的最新密切监视信息 【岗位要求】 中专学历或同等学历，10年客房部在清洁和服务方面拥有全面的经验，在每一项个人职责方面都有良好的表现 有酒店筹备经验。

【岗位职责】 负责高效的信息技术（IT）服务管理，提供并支持符合业务需求的IT服务。 确保服务水平协议（SLA）和运营水平协议（OLA）符合酒店及集团标准。 持续审查和评估现有IT系统，确保其性能稳定可靠，并提出改进建议。 关注最新技术趋势和实践，并将其融入IT计划和方案中。 负责酒店的IT系统管理，解决硬件和软件问题，与IT团队及相关产品/服务供应商紧密跟进直至问题解决。 提供数据分析和管理报告，以评估现有系统的有效性，识别改进机会及任何不符合政策和程序的情况。 响应用户的服务请求，包括一般帮助台支持、故障排除、安装、升级和维护所有业务应用程序及数据库系统。 确保所有系统和数据的备份及恢复工作的及时性和完整性，包括应用程序、数据库及用户数据文件的恢复。 持续监控并确保IT系统的最大安全性，防范任何内部和/或外部安全威胁，同时制定有效的灾难恢复应急计划。 管理和监控网络、应用服务器及数据库的用户访问日志，审查系统日志及应用用户日志，以追踪并纠正任何违规行为。 监控防病毒系统控制台，检测病毒活动，并确保所有系统更新至最新的病毒定义版本。 严格执行酒店的IT政策/程序，禁止下载、安装和使用未经授权的软件，以及滥用酒店的IT资源。 识别用户的IT培训需求，并通过持续学习促进改进，与学习与发展团队合作组织或开展IT相关培训。 具备局域网（LAN）/广域网（WAN）环境的管理经验，担任IT经理/系统管理员/业务应用分析师的经验。 熟悉酒店物业管理系统（PMS），包括系统设置、局域网设置、项目管理、系统配置、安装和培训等。 【岗位要求】 至少7年IT相关工作经验，其中3年为酒店行业经验。 熟悉Windows操作系统。 具备酒店开业筹备经验者优先。 具备良好的团队协作能力，能够高效工作并做出贡献。 具备良好的沟通能力。

1、负责管理酒店内所有电视、电话、电脑、音响、监控、电子门锁、 LED屏及其它弱电设备设施的维修保养。 2、配合主管领导制定弱电设备设施的年度、月度的预防性维修保养计划，提出自己的建议并保证计划按规定的要求和规范按时完成。 3.、接受和完成值班室的运行调度和日常维修工作指令 4.、按经营需要提出更新改造设备的合理化建议。 5、配合例行消防设备的检测演习，发现问题及时解决。

1、职位描述： （1）自觉遵守各项规章制度和员工守则； （2）为客人提供转接、叫醒、咨询等服务，能够流利的使用英语（日语）与客人进行交流，对客人的询问要礼貌应答，平等待客，耐心细致，讲求效率； （3）按工作程序迅速、准确地转接每个电话，保证通讯畅通，并做好相关记录； （4）熟悉常用电话号码，主动帮助客人查找电话号码； （5）自觉遵守保密制度； （6）爱护机房内的设备，保证通讯设备整洁，维护其正常工作； （7）能够适应倒班工作，执行交接班制度，保证工作的准确性和连续性。 2、任职要求： （1）大专以上学历，熟练掌握英语或日语，并能与客人进行无障碍交流； （2）有酒店相关工作经验者优先； （3）具有良好的沟通理解能力； （4）工作细致认真，吃苦耐劳，服务意识强。

岗位职责 ⒈实施工作标准和服务程序，督促员工严格履行其岗位职责。 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 4.了解客情，亲自为重要宾客服务。 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 岗位要求 1.高中以上学历或同等学历，1年以上餐饮服务工作经历，英语良好。 2.有一定的组织和管理能力，具有熟练的餐饮服务技能。 3.热爱本职工作，工作勤勤恳恳，认真负责。 4.身体健康，仪表端庄。

岗位职责 1.负责餐厅的服务管理，规范服务员标准，为客人提供高标准的优质服务； 2.严格管理本餐厅的设备、物资、用具等，做到帐物相符，保持规定的完好率； 3.负责本部门服务规范和工作流程的贯彻实施； 4.妥善处理客人投诉，搞好对客关系； 5.检查餐厅营业区域，督导人员工做好餐前准备； 6.做好餐厅安全和防火工作； 岗位要求 1.必须具备2年以上相关工作经验； 2.有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题； 3.掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法； 4.工作主动、热情、认真，责任心较强； 5.身体健康，仪表端庄。

岗位职责 1.熟知酒店产品和问询知识； 2.熟练掌握前台收银与接待的操作技巧，各项技巧要求，如：打字、英语会话等； 3.配合前台主管，在规定的时间内积极有效的完成所属工作任务； 4.保证本人的收入及账目准确无误，保证备用金数额的准确性，账款数额于本班次结束前上交； 5.灵活有度地与客人沟通，争取客人再次抵店，并注意最大限度地推销酒店产品，为酒店赢得利润； 6.能承受工作压力，并服从酒店指定的其他工作安排任务。 岗位要求 1.中专以上文化程度，懂得英语。 2.性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4.相貌端正，身体健康。

岗位职责 1.部门文件的收发、建档工作。 2.根据部门的业务需要，草拟稿件、打印、编号并发送至店内外有关部门、单位或客户。 4.做好本部门各销售市场的档案管理工作。 5.做好部门的例会记录、电话留言记录，并及时通知当事人员。 6.编制部门员工的每月考勤。 7.负责来访客人的接待，要求耐心、微笑、彬彬有礼。 岗位要求 1.大专以上学历 2.有较强的文字功底 3.熟练使用电脑及上网操作 4.有较好的组织协调能力、语言表达能力及理解能力。有敬业精神及团队意识。

烧烤店厨师会辣炒凉菜，不会有人教

凉菜辣炒师傅

【职责内容】 职责说明： 1、负责指定区域的市场开发、客户维护和销售管理等工作。 2、负责产品宣传、推广和销售，完成销售的既定指标。 3、协助销售主管制定销售策略、销售计划，以及量化销售目标。 4、接待来访客户，以及综合协调日常销售事务。 职位要求： 1、熟悉美容院线、专业线市场操作及销售者优先。 2、良好的沟通能力、谈判技巧和吃苦耐劳的工作精神。 3、较强的市场敏感度，优秀的分析、判断及解决问题能力。 4、具有团队精神，较强管理、组织及实施能力。