岗位职责: 1 全面负责集团旗下分店的经营管理，领导各部门员工完成酒店的各项计划目标； 2 围绕公司下达的利润指标和各项工作，编制酒店的预算和决算，严格控制经营成本和各种费用开支； 3 负责酒店团队的建立、培养和管理提高整个酒店的服务质量和员工素质； 4 根据市场变化和发展，制定切实可行的市场营销工作策略，并组织实施和有效控制； 5 全面负责安全管理，抓好食品卫生，治安安全等工作，确保客人和员工的人身、财产安全； 6 与公司、加盟业主进行日常的沟通协调工作，确保信息畅通、有效； 7 负责做好酒店与各界人士的公共关系，抓好重要客人的接待工作，塑造良好的内、外部形象； 8 关心员工思想和生活，不断改善员工的工作条件； 9 完成公司交办的其他工作。 任职要求： 1 大专及以上学历，条件优秀者可放宽； 2 有酒店总经理助理至少三年以上的任职经验、部门经理2年及以上的管理经验（前厅/客房/销售至少管理过两个部门），25-40岁，连锁酒店或高星级酒店经验者优先； 3 责任心强，服务意识高，大胆创新； 4 原则性强，执行力较好；有良好的抗压能力，能出色完成公司下达的各项指标； 5 认同企业文化核心价值观，有很强的服务意识、学习能力和工作责任心。 公司包食宿、社保、节日福利、免费参加机构外训

The Hotel achieves its Financial Objectives. 完成酒店财务目标 The Sales team that the person is responsible for achieves their Revenue Objectives. 帮助销售团队完成收益目标 The person achieves their Personal Objectives. 完成个人目标 The TTTT is carried out to the satisfaction of both Director of Sales & Marketing / Director of Sales and Assistant Director of Sales. 协助市场销售总监及销售总监完成TTTT At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Senior Sales Manager fulfils their role as a Talent Development Ambassador when: 凯宾斯基酒店，人才发展是一种管理责任，因此也是我们经理日常活动重要的组成部分，当高级销售经理的角色变为人才发展的大使时：  They actively support and implement Talent Development initiatives as a part of their daily activities. 积极支持和落实人才发展倡议作为日常活动的一部 They identify Training talents in their department and throughout the hotel as per below definition and actively support their career development. 确定培养人才，部门和整个酒店根据以下目标积极支持他们的职业发展 They support and initiate transfer, cross exposure and task force assignments for their team. 支持和启动传输，交叉接触和工作分配，作为自己的团队 They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. 亲自与团队定期进行交流，并采取个人利益为其人才发展计划 They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department. 招聘和选择潜在的人才，根据当前和未来的部门和酒店、 凯宾斯基的需求，包括对其部门的职位进行面试 A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent. 酒店人才是有能力做现在的工作，在酒店可以提升到一个新的水平。凯宾斯基人才是可以流动的 Assist the Director of Sales in the Management of the Sales Team especially in the absence of the Director of Sales and occasionally the Director of Sales & Marketing. 助理销售总监尤其是在没有销售总监的情况下来管理销售的整个团队的，也是帮助市场销售总监来管理整个团队的 Attend internal Meetings and Conference Calls, and Client Appointments and Client Events in the absence primarily of the Director of Sales but also the Director of Sales & Marketing. 在没有市场销售总监的情况下，需要参加内部会议，电话会议，客户预约、没有主 Responsible for key account management on an assigned account  (base or geographic area), ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. 与竞争对手负责关键客户管理分配帐户 （基地或地理区域），确保收益最大化，实现个人目标和增加市场公平分享 Responsible for prospecting new accounts. 负责寻找新客户 Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. 负责分配地域市场，其中可能包括但不完全只限于欧洲市场各阶层 Conduct site inspections. 实地勘察 Adhere to the Corporate SOP’s. 坚持企业的服务程序 Follow up of tentative bookings in the assigned markets. 跟进暂定预订量分配市场 Detailed knowledge of competitor set. 详细的了解竞争对手 Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. 详细的了解酒店和所有相关事实数字为客人提供所有服务 Responsible for timely contracting from the client base responsible for. 负责及时签订合同，从最基础的客户做起 SMART contracting to ensure optimum yielding during annual rate negotiations. 智能承包，确保最佳年度谈判期间的收益率 Attend trade shows, sales blitz, workshops, etc. in the assigned markets. 参加市场上的贸易展览会，销售旺季，研讨课等等。 Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly. 助理销售总监或者市场销售总监确定每年的销售行动计划和相应地计划执行 Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. 助理销售总监或者市场销售总监通过每年的预算统计做好预算和统计 Execute sales actions within set cost budget structure. 做好销售行动内设置的成本预算结构 Cross Sell other Kempinski Hotels  和其他凯宾斯基酒店的销售互通信息 Aim to achieve the Company Sales Vision 实现企业销售的愿景 Document all sales actions in SFA (S&C). 记录所有的销售行动在SFA(S&C) Update OPERA contact database at all times. 及时更新Opera系统里的 合同数据 Understand, and follow the Company Sales Vision. 理解并遵循公司销售愿景 Participation in Duty Manager rota. 积极参与值班 Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. 了解并严格遵守《员工手册 》 和酒店的消防，卫生，健康与安全等政策 Ensure that all potential and real hazards are reported and rectified immediately. 确保所有的潜在和实际危害报告，并立即纠正 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据酒店业务需要及时完成在任何时间安排的额外职责和任务

SCOPE 工作范围 Under the direction of the Outlet Chef and within the established limits of Kempinski Hotels Policies & Procedures, supervises and directs all aspects of the Food Production within their designated Kitchen. 在餐厅厨师长的领导下，依照凯宾斯基饭店已有的制度与程序，全 面监管所在厨房的菜品制作 DUTIES/ RESPONSIBILITIES 工作职责 Manages all functions of the Food Production and Stewarding operations to achieve the optimum departmental profit within their designated kitchen. 管理所有的厨房与管事部运作已达到所在餐厅内部的利益最佳结合点。 Manages all functions of the Food Production and Stewarding operations to achieve the optimum quality level of Food Productionand Sanitation within their designated Kitchen. 管理所有的菜品制作与管事部的运作已达到所在餐厅菜品制作与卫生要求的最佳质量标准 Establishes and maintains effective employee and inter – departmental working relationships 建立与维护员工的高效率与部门内部工作关系。 Conducts such functions as , performance evaluation , coaching , counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency within their designated kitchen . 采取以下行动：面试，雇用，成绩评估，培训，咨询和训练以保证所在餐厅员工的生产力与效率。 Assists the Outlet Head in developing with the Training Manager, training plans, develops training material in accordance with Kempinski Hotels guidelines and implements training plans for the Food Production employees and other Food & Beverage employees within their designated Kitchen. 协助餐厅领导，与培训部经理合作，根据凯宾斯基饭店的制定和执行的培训计划，为所在餐厅内的菜品制作员工与餐饮部的其他员工制定培训计划，改进培训材料。 Attends and participates Briefings and other meetings as required by the Outlet Head.根据部门领导的要求出席并参加班前会或其他的会议。 Implement the Hotel Policies and Procedures. 贯彻实施酒店制度与程序。 Assists the Outlet Chef in keeping updated files on all section / restaurant matters. 协助餐厅的厨师长保持更新所在部门的信息。 Assist the Outlet Chef in monitoring the stocks of all Food, Beverage , Materials and Equipment and ensures service commitments are met. 协助餐厅的厨师长监控所有的食品、酒水、材料与器具的库存，以保证供应。 Performs related duties and special projects as assigned. 履行相关的职责与其他分配的特殊任务。

Following and comply with each task or job assigned by the department superior leader. 服从上级领导安排的工作和任务。 Take full responsibility and leadership of the whole property operation during the duty shift, both the customer facing staff and heart of house staff. 负责当班酒店前线和后线部门的正常运作。 Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs 遵循前厅政策，程序和标准指导前台办理入住、退房，提供客人帮助及满足客人的需求。 Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、 管理下属的绩效,确保前台操作有效地运行。 Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR. 通过控制排房来协调团队、客房促销、增销，通过控制房间库存、安排团房、包价、增销等，制定晚退房等收费政策，最大限度地提高酒店收益。 Handles all customers’ complaints occurring during the duty shift to ensure their satisfaction. 处理发生在当班期间所有客户的投诉，以确保客人的满意度。 Greets VIP guests upon their arrival and escorts them to their room.  Establishes good support and offers assistance for the length of their stay. 迎接贵宾的到来,护送他们到他们的房间，与贵宾建立长久良好的关系。 During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. 在满房的情况下，用专业的外交方式处理超额预定情况，把客人的不满意度降到最低。 Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.  Takes corrective actions if necessary. 每个班次至少巡查酒店两次确保酒店整洁、干净和安全，对不规范的地方采取措施。 Keeps a breast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions. 熟悉所有的应急程序措施，了解酒店的促销活动、产品知识，并开会传达VIP抵达和每日的活动等，确保所有前线工作人员都能够自信地回答客人的要求和问题。 Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction. 每日记录并发送交班日志关于酒店的客人投诉，及特殊事例需要跟进的事项，确保事件被跟进完成并保证客人满意度。 KEA audit results are 85% and above。 在KEA年度检查中得分在85%及以上。

Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code &Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 根据酒店及集团员工仪容仪表标准，正确着装并保持鞋子干净，佩戴工牌，始终保持高标准的个人形象及卫生 A courteous, professional and efficient service is provided at all times. 始终保持礼貌、专业及有效的服务 To greet and seat guests, and make sure that they receive prompt, courteous and efficient service. 欢迎客人并安排就座，向客人提供及时礼貌高效的服务 To escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and capacity. 将客人带至餐桌，平衡客流量，根据客座率和空桌位考虑客人对餐桌位置的特别要求 To bid farewell to guests upon their departure from the outlet and invite them to come again. 客人离开时向客人道别，并邀请下次再来 Be knowledgeable of all services and products offered by the outlet 熟知部门服务及产品知识. Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. 熟知部门所销售的食品及酒水 Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned. 熟知部门提供的促销项目 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 关注运营用品及设备，减少破损 Ensure that the place of work and surrounding area is kept clean and organized at all times. 确保工作及周围区域干净、有序 Successfully perform opening and closing procedures established for the assigned outlet 根据部门要求完成开关档工作 Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 能够礼貌、有效处理客人投诉，并且及时反馈给主管 Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. 及时向部门主管汇报客户投诉，并确保跟进 Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 根据部门要求熟悉部门收银系统 Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 了解并且严格遵循酒店规章制度、部门手册及酒店消防及卫生安全标准 Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 与部门及酒店员工保持良好关系 Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. 积极参加员工大会、部门培训及酒店培训 Undertake reasonable tasks and secondary duties as assigned by the Department Head. 承担部门负责人分配的主要及次要任务 Respond to any changes in the department as dictated by the hotel management. 响应酒店管理层对部门作出的相应调整 Assist in carrying out scheduled inventories of products and operating equipment. 协助部门盘点 Perform any other assigned reasonable duties and responsibilities as assigned. 按要求执行其他安排任务 Projecting at all times a positive and motivated attitude and exercise self-control. 时刻正面积极的态度投入工作中 Have a complete understanding of the monthly profit and loss statement of the department. 理解部门月度损益报表 Lead the service and act as a role model to the team. 在部门的服务及行动中起到带头作用 Ensure a flawless service to the highest standards and as required by the department and the hotel. 根据部门及酒店要求，始终保持高标准的服务 Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 全面理解部门理念，并且能够成为部门服务上的典范 Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager. 在部门经理不在情况下，能够确保团队良好合作，组织部门会议 Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager. 在部门经理/副经理不在情况下能够参加餐饮部每日例会 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加

To carry out all the works arranged by Manager of Engineering Engineer, and be sure of the quality of the work.  贯彻执行工程部经理安排的各项工作，并保证工作质量。   Have the right to arrange the mechanic and equipment to do the maintenance work and other problems related with electrical.  全权安排弱电气业的人员、设备、工具，及时处理一切与弱电有关的（如：弱电系统）维保和其他工作，保障酒店的正常运行和各种活动（如：大型会议、演出）的顺利进行。   Establish the rules and operation instruction for low voltage. According to situation of the electrical equipment to make maintenance forms, the daily circulation-checking forms and low voltage measures-recording forms.  制定并落实弱电专业的规章制度和安全操作规范，制定弱电设备、设施的维修周期表，制定并落实弱电设备、设施（如电视机房，程控交换机房，弱电间，音控间）的日巡检制度和抄表制度。   With responsibility for improving the training and practicing skills level of the staffs of the electrical. 负责弱专业员工的专业技术培训和业务水平的提高。   Once accident happened on the electrical equipment. Report to Duty Engineer or Director of Engineer immediately, and then eliminate it without delay.  遇重大的弱电专业事故要及时向值班工程师。工程部经理汇报，并负责现场的事故排出，监督值班弱电工，严格按照操作规程进行故障排出，并对故障排除过程进行详细记录，故障排除后，参与事故分析和处罚处理工作。   With responsibility for monitor attendance of the staffs and working process. To give them the regular appraisal.  负责管理员工的出勤及 工作状况，随时掌握员工的思想动态，负责本专业员工的定期评估   Be sure that the ways of operation will strictly followed by staffs to ensure the safety.  负责安全操作规程，安全保护等工作的落实，保证员工的人身安全。   To manage the materials of the electrical equipment and try to reduce the cost.  负责弱电材料、元器件的使用和管理，控制弱电专业的成本。   To assist the storekeeper of the engineering by keeping some related materials and files.  协助工程部库管员保管好相关技术资料。   To keep unauthorized persons out of the Electrical Room. 禁止闲杂人员进入弱电机房内。   To keep a daily log. 做好工作日志。   Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加

【岗位职责】 1、负责家庭设施设备的日常清洁工作和周期计划卫生； 2、按标准对地面、墙面、卫生间进行卫生处理和维护； 3、按要求完成餐厅和厨房餐用具的保洁工作； 4、完成领导交办的其他工作。 【岗位要求】 1、年龄35-45，女性； 2、能吃苦耐劳，有实干精神； 3、一旦录用，公司按国家法律规定缴纳社保费用

Strictly obey the rules and operation structures to ensure the job to complete without delay.  严格按工作程序，保证维修单指定的工作及时、准确地完成。 With responsibility for maintenance of all Kitchen machines including maintenance followed by the schedule.  负责厨房等所有设备的正常维修和计划性维修。 To carry out all kinds of works arranged by kitchen equipment engineer to ensure the operation of engineering. Finished the repair work on duty, special circumstances of no finished, to explain the reason, and do a good job handover earnest.  贯彻执行厨房设备工程师安排的各项工作，按时完成当班报修工作任务，因特殊情况完不成的，要说明原因，并认真做好工作交接，保证工作的连续性。 Do the circulation-checking to ensure the equipment to be in good condition. Once accident happened on the equipment, solve the problems without delay. To make and fix up the prop for the activities held by the hotel.  定时巡检所管辖范围设备，设施的完好状况，发现问题及时维修，为酒店举办的各种活动制作和安装道具。 Once accident happened, submit to director of engineer and Duty engineer to do the maintenance work to ensure the operation of the hotel.  设备发生故障后服从工程总监、值班工程师的调动，积极进行抢修，全力保障设备设施的正常运转。 Do the maintenance work according to the maintenance plan and schedule.  按维修保养计划对上述系统进行维护、保养。 To complete other temporary jobs.  完成上级交办的其他工作事项。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据业务或酒店需要，其余未尽条款可适时增加。

食物准备 Food preparation 根据酒店政策及要求，提供餐前布置准备、标准食谱以及所有与菜单相关的食谱准备，自助餐、鸡尾酒会、咖啡、特殊会议等所有相关的食物准备。 Prepare mise en place selection, standards recipes, and all related recipes needed to the successful preparation of outlet menus, basic preparation, buffet, cocktails, coffee breaks, special events and all related food preparation as per hotel policies and requirement. 根据危害分析关键控制点、法定卫生局规章制度以及酒店政策和厨房操作程序来准备、进展、提供服务和储存食物。 Prepare, process, serve and store food in respect to HACCP guidelines and Legal Hygiene bureau rules and regulations, in respect to hotel Policies and kitchen operating procedures. 最大程度的细致、关注细节以及热情来生产食品。在调味、烹饪时间及技术、食物出品及口感上要格外谨慎。 Produce food with highest level of care, attention to details and passion. Take great care in seasoning, cooking timing and techniques, food presentation and taste. 维持最高卫生标准和最高工作安全标准。 Maintain the highest hygiene and work safety standards. 严格遵守酒店规章制度中的食谱标准、部分大小、传递以及食用时间、品牌标准。 Adhere to recipes standards, portion size, delivery and pick up time, brand standards where applicable as per hotel policies and procedures. 能提供满足餐厅要求的食物，与厨房不同菜式分部灵活合作。 Be able to provide food in accordance to outlet requirement and maintain flexibility to work within kitchen section and department of different cuisines as per department need and training specifications. 适当储存不用的食物以便最小化浪费和最大化食物利用。 Store properly unused food in order to minimize waste and maximize food rotation. 确保所有收到的食物都满足卫生安全要求及规格。遵守合适的控制程序，确保收到的食物没有物理、化学危害或虫害，检查其质量、数量及温度。 Ensure all food items received meet hygiene safety requirement and specifications. Follow proper control processes, ensure not physical, chemical or pest contamination of received food, check quality, quantity and temperature of food received. 支持主管和经理以确保合适的库存品的利用以及及时订购食物。 Support supervisors and managers to ensure proper stock item rotation and timely reordering of food. 支持主管和经理以确保每餐要求的足够食物量的及时食物准备。 Support supervisors and managers to ensure timely food preparation with sufficient food quantity provided for each meal requirements. 确保食物出品和储存随时都保持在合适的温度，同时满足酒店政策及危害分析与关键控制点。 Ensure food is served and store at the appropriate temperature at all times in accordance to hotel policy and HACCP guidelines. 根据酒店要求，为自助餐准备并出品食物。 Prepare and present foods for buffets as per hotel requirement. 支持主管和经理以确保提供食物服务、食用时间及自助餐摆设及时性。 Support supervisors and managers in order to ensure timely food service, pick up and buffet set up timing are respected. 保持卫生标准。 Maintain Hygienic Standards. 确保工作区、自助餐区以及所有食物。 Ensure working stations, buffet stations, and all related food preparation areas are properly cleaned at all times. 在下班之前或上班时，彻底清洁消毒厨房设备、工具以及所有工作区。 Always clean and sanitize kitchen equipments, working tools, and working station thoroughly and with care before finishing duty and or starting a new work task. 维持最高标准的个人卫生，并遵守酒店仪容仪表标准。 Maintain highest level of personal hygiene and respect hotel grooming standards. 如必要，对员工提供一对一的指导。 Provide one to one instruction to staff members when required. 维持一个安全的工作环境。 Maintain a Safe and Secure Working Environment. 强调保养职责，遵守工作区健康和安全法规、政策和程序。 Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures. 及时向主管和经理汇报破损、故障及不合适的工作条件以及工作障碍。 Report any breakage, malfunction, unproper working conditions and working hazard to supervisors and managers immediately. 采取行动排除危险，向上级或经理报告危险隐患。 Initiate action to correct any hazardous situation and notify supervisors/ managers of potential danger. 坚持遵守酒店安全制度、紧急情况处理规定和程序。 Adhere to the hotel’s security and emergency policies and procedures. 熟悉对财产安全、紧急救护和火警等处理程序。 Be familiar with property safety, current first aid and fire emergency procedures. 依照酒店要求记录安全日志和事故记录。 Log security incidents in accordance with hotel requirements. 维持所在工作区的高水平清洁。 Ensure a high level of cleaning is maintained in your work area. 随时表现出职业态度和行为。 Demonstrate professional attitude and behavior at all times. 以不断提高的标准分析、衡量、改善你的个人表现。 Analyze, evaluate and improve your personal performance on a continual basis. 出席部门相关会议。 Attend department related meetings when required. 遵守酒店政策程序所要求的排班安排，员工假期以及出勤记录。 Adhere to duty roster, staff leaves and attendance record as requested by hotel policies and procedures. 遵守酒店及公司的所有政策指南。 Comply with all Hotel and Corporate Guidelines. 执行上级交代的其他任务。 Carry out other tasks as directed by your supervisors. 根据业务或酒店需要，其余未尽条款可适时增加。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

      根据酒店政策及要求，提供餐前布置准备、标准食谱以及所有与菜单相关的食谱准备，自助餐、鸡尾酒会、咖啡、特殊会议等所有相关的食物准备 repare mise en place selection, standards recipes, and all related recipes needed to the successful preparation of outlet menus, basic preparation, buffet, cocktails, coffee breaks, special events and all related food preparation as per hotel policies and requirement   以最大程度的专注、细致及热情来生产食品。在调味、烹饪时间及技术、食物出品及口味上格外谨慎 Produce food with highest level of care, attention to details and passion. Take great care in seasoning, cooking timing and techniques, food presentation and taste.   严格遵守酒店规章制度中的食谱标准、部分大小、传递以及食用时间、品牌标准 Adhere to recipes standards, portion size, delivery and pick up time, brand standards where applicable as per hotel policies and procedures.   能提供满足餐厅要求的食物，与厨房不同菜式分部灵活合作 Be able to provide food in accordance to outlet requirements and maintain flexibility to work within kitchen section of different cuisines as per department need and training specifications   根据采购程序及酒店政策，支持餐厅厨师长指导库存盘点 Support outlet chefs and supervisors in conducting inventory and taking, according to purchasing procedures and hotel policies   确保所有收到的食物都满足卫生安全要求及规格。遵守合适的控制程序，确保收到的食物没有物理、化学危害或虫害，检查其质量、数量及温度 Ensure all food items received meet hygiene safety requirement and specifications. Follow proper control processes, ensure not physical, chemical or pest contamination of received food, check quality, quantity and temperature of food received.   根据食品生产要求，协助部门厨师长和经理检查并及时订购新鲜产品和干货 Assist department chef and managers in checking fresh products and dry storage items ensuring they are timery ordered as per food production requirements.

  Has an in-depth knowledge of the hotel andthe geographical layout of the city and surroundings 对酒店和城市的地理布局和环境有深入的了解。   Knowledgeable about all VIPs in-house,hotel functions and special events 了解所有在店VIP客人，酒店的设施设备功能和特殊节日与活动。   Collects as much feedback information onVIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide,briefs and distributes this information within the hotel to all relevantdepartments by e.g. daily guest fact sheets/reports, newsletter, etc. andensures information is updated in the guest profile 通过谷歌，Opera管理系统尽可能多的查看VIP客人的反馈信息（每天），并通过每日客人实况说明/报告，通讯等给全部相关部门摘要并分发信息，确保客人档案信息的更新。   Top VIPs MUST be welcomed upon arrival,escorted to their room and bid farewell upon departure 必须在顶级VIP抵达时欢迎，护送回房并在离店时告别。   Liaises with FOM, HM and GM to preparetailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetingsand departures – ahead of time 负责联系前厅经理，驻店经理和总经理为顶级VIP适时地准备量身制定的行程，提前协调VIP欢迎和离店事项。   Welcomes visitors to the hotel, assist withgeneral information, internal promotions and directions 欢迎酒店参观者，给予基本信息，内部促销活动和指向的帮助。   Handles guest complaints and requests in apolite and efficient manner, gives further instructions to the relevant staffif needed to ensure optimal guest satisfaction 礼貌并有效的处理客人的要求和投诉。为确保客人最佳的满意度，予以相关员工更深层次的指导。   Maintains a record of all complaints andrequests, follows up and informs concerned operating departments 记录所有投诉和意见，必要时予以跟进并通知相关部门。   Performs special projects and relatedduties as assigned 执行特殊项目和相关职责。   Participates in the development,implementation and review of the policies, procedures, practices and standards. 参与政策，程序，实践和标准的开发、实施、和检查。   Walks throughout the hotel recognizingguests and engage with them appropriately 认知客人并适当的和客人交流。

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.  根据凯宾斯基饭店（LQA）标准，以友好关怀的方式为预抵客人办理入住手续，为预退客人办理离店手续。 Ensure that LQA results are above 88%. 保证LQA测评结果88%及以上。 Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.   办理入住手续时，为客人确认入住信息并分房。尽可能根据客人的要求办理。如果可以，帮助客人将入住登记表上信息完善。运用推销技巧推销客房及酒店其他服务。确认客人的支付方法和遵循既定的信用检查程序或是接受现金支付。 Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice.  在为预离的客人办理离店手续时遵从步骤规定。询问客人是否有最近的消费。从客人处收取费用结账并给客人一份复印件的账单。 Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float.  处理所有前厅部收银员的交易状态，比如向客人收取费用，根据制度为客人兑换外币。班次结束时，检查他们的浮动金是否平衡。 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. Handling messages or dealing with a complaints. 友好关怀的回应所有客人的要求和疑问，不论是通过电话或是面对客人，都能提供/接受信息并采取有效的行动或交接给相关的人员来处理。处理信息或者投诉。 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.  协调房态,通过告知推迟退房、提前入住和有特殊要求等情况，与客房部实时更新房间状态。 Keep informed of product and service knowledge as well as the hotel daily and meeting activities.   时刻更新产品知识,服务知识和饭店每天的会议活动信息。 Possess a working knowledge of the room reservation procedures.   制定房间预订的工作程序。 Maintain the neatness of their working area. 保持工作区域整洁。 Ensure the daily VIP guest’s arrival and check in/out who stay in Executive Floor 确保入住行政楼层的VIP客人的入住及退房。 Good knowledge of HACCP and follow accordingly 熟练掌握食品卫生监督管理程序及相应的跟进。 Smooth F&B service on Executive Floor 熟练掌握餐饮服务流程。 Ensure Food & Beverage quality in line on Kempinski standard 确保食品与酒水的质量符合凯宾斯基的标准。 Innovation suggestions to upgrade Executive Floor service and promotion 提出创新的建议用以提升行政酒廊的服务及促销。

Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact. Set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. 约客户见面或者拨打销售电话，从电话或者见面当中挖掘潜在客户。 Follow up on lost business and bring information about them to the knowledge of the department superior. 跟进损失的客户并将他们的信息告知给部门的领导。 Negotiate with all customers and send out offers/contracts regarding individual and group business. 将报价，合同，个人入住和团队入住的价格发给客人，并和他们签署协议。 Follow the sales and marketing results and propose corrective actions if needed. 如果有必要，根据市场销售的结果提出改正。 Explore industry related data, new developments in certain agencies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to their colleagues. 探讨行业相关数据，有些新的发展机构可以跟进如： 工业园区、新的商务中心，新项目等有利于酒店生意的，并将此信息分发给他们的同事。 Entertain decision makers of the Clients in the F & B outlets of the hotel and to take part in promotional activities with them. 酒店关于餐饮做得一些促销活动可以积极邀请你的客户参与。 Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.) Also explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors. 关注竞争酒店的发展（住房率、 岗位变动、 整建、 特别活动、促销、 营销 主题活动等）去探索和比较（客人住的哪家酒店）作为竞争对手更合适。 Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists. 在促销活动主题准备的阶段，参与并出主意，其他的促销活动应当积极参与并将客户出席的名单列出来。 When necessary, handle the group and individual reservation requests personally. 必要时，亲自处理团队和客人的预定。 Maintain the existence of an efficient customer database system (SFA) which will be capable of identifying report sales calls and other sales activities and carry out updating exercise in certain periods of time.   保持高效率的客户数据库系统存在 ( SFA )，将能够识别电话销售及其他销售活动报告并进行及时更新。 Update customers with the latest developments in the hotel and informs hotel management of all changes in the customer profile. 更新客户与酒店的最新发展，并告知酒店的管理层及时更新顾客的资料。 Participate preparing the sales action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and/or F&B.  参与准备销售行动计划，参加销售会议，发现新的想法；例如： 特别的礼包活动、程序、 在销售部和餐饮部共同配合下的一些促销活动等等。 Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing. 积极参与市场销售总监/销售总监组织的相关培训：贸易展销会，销售攻势和巡展。 Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels.  销售员自身要及时更新所有的促销活动、 酒店订房服务和其他连锁酒店的最新进展。 Keep department superiors informed of all changes in the customer profile. 保持部门上级通知客户所有更改的概要文件。 Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc. 整理好每个销售电话的拜访，包括所在的公司、他们的意见、 要求、 投诉等。 Cover assigned accounts in a designated Segment or geographic area and visit them at least twice annually. 所管辖区域的客户，做好拜访记录，至少每年2次进行拜访。 On weekly basis, prepare an activity report which will cover sales call reports, site inspections, fam trips, new agencies, meetings, entertainment and other functions they participated in during the week and presents to Sales Director. 每周像销售总监准备一份活动报告，内容包含：销售拜访报告、 现场视察、 旅程、 新机构、 会议、 娱乐和其他的相关事宜。 Establishing and maintaining an efficient filing system, traces pending items and follows up as appropriate. It involves matters such as the purchase requests, the attendance record. 做好文档系统的建立和维护，跟踪和适当跟进待定项，如：采购，考勤等事项 Control and maintaince the proper usage of the Sales & Marketing equipment. 控制和维护市场销售设备的正确使用。 Maintain and update inventory: control of all gifts and giveaways. 维护和更新库存︰ 控制所有的礼品&赠品 Ensure that store requisitions are submitted monthly. 确保库房领用申请单每月提交 Ensure ordering of business cards. 确保名片的订购 Accomplish any additional work assigned by Department head or Division head in the time frame required. 及时完成部门领导安排的额外工作。 Cross selling other Kempinski Hotels in the Area and Globally. 像客户介绍其他凯宾斯基酒店和联盟酒店。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 根据酒店业务需要及时完成在任何时间安排的额外职责和任务。

The Sales Coordinator is in charge of the office organisation. Assists in all administrative matters related to the Sales & Marketing department. 销售协调员负责办公室的相关工作并管理市场销售部相关的行政事务 The hotel achieves its Financial Objectives. 完成酒店财务目标 The Sales team that the person works with achieves their revenue objectives. 帮助销售团队完成收益目标 The person achieves their personal objectives. 完成个人目标 Support the Director of Sales and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives. 在活动中协助销售总监和销售经理，帮助他们实现个人和团队的目标。 Determine and implement the procedures and standards of an effective filing system. 确定实施的程序和标准有效地在系统里做好归档。 Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times: 能够及时根据要求更新以下信息： Timesheets    时间表 Purchase orders   采购单 Travel authorizations for business trips  商务旅行的旅行授权 Collateral reprint orders   抵押品的重新打印订单 Brochure supplies (office)    宣传册的供应商（办公室） Holiday and sick leave        假期和病假 Expense forms                     费用的形式 Maintain and update inventory: control of all gifts and giveaways. 维护和更新库存︰ 控制所有的礼品&赠品 Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations. 及时更新部门的运营情况：包括政策和程序， 规则和条例 Compile monthly reports to be completed by 5th of each month. 每月5号完成编制报告 Compile statistics. 编制统计数据 Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling, data collection and distribution of mail items. 协助邮寄物品的分发和销售、 市场营销、 标签、 数据收集等 Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels. 确保销售办公室和其他姐妹酒店的销售办公室有效的联络，包含我们的销售信函和酒店其他附带的文件往来等 Annual contracting administration for corporate and leisure business. 年度政府企业商业的合同签署 Ensure that store requisitions are submitted monthly. 确保库房领用申请单每月提交  Ensure ordering of business cards. 确保名片的订购 Ensure sensible and effective use of the telephone – all incoming calls promptly answered in an agreed manner. 确保所有打进来的电话能够使用酒店的标准语言问候 Ensure that calls are screened and dealt with in an appropriate way. 合理处理接听的电话 All enquiries to be dealt with within 24 hours. 所有客人的问询必须在24小时以内得到解决 Assist telesales research of existing/new clients within guidelines of Director of Sales / Director of Sales & Marketing. 协助市场销售总监/销售总监发掘新的有效的客户 Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department. 将市场销售总监/销售总监的邮件有效的处理 Ensure the strict confidentiality of information passing though the office. 严格保守办公室的信息 Record minutes of all meetings conducted by the Director of Sales and Marketing and any others as when directed by the Sales and Marketing team from time to time. 记录市场销售总监/销售总监所有的会议纪要并做好他们时间安排 Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues. 根据酒店高标准的仪容仪表给酒店的客人和客户还有同事问候 Coordinate and assist in organising sales trips. 协调并协助销售行程 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures. 根据公司政策和程序及时和有效地执行所有义务和责任。 Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety. 理解并严格遵守《员工手册 》 和酒店的消防、 卫生、 健康与安全政策的规定 Ensure that all potential and real hazards are reported and rectified immediately. 确保所有的潜在和实际危害报告，并立即纠正 Understand and strictly adhere to the hotel’s employee rules & regulations. 理解并严格遵守酒店的员工规则与条例 Perform any other duties as assigned to them by management. 完成管理层交代的工作 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.  根据酒店业务需要及时完成在任何时间安排的额外职责和任务

MAIN RESPONSIBILITIES主要职责 Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction. 根据凯宾斯基标准亲切有礼的迎候抵店客人，并且高效及时的运送客人的行李至房间，确保客人满意。 Escort guests to their room.  For first time guests, explain hotel services.  In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation. 护送引领客人到房间。对于首次入住的客人，介绍饭店服务。在房间时向客人讲解房内设施，确保客人在入住期间舒适度。对于常客则可以在允许条件下进行友好的谈话。 Keep abreast on hotel products and services as well as on tourist and business traveling information that maybe of any interest to our guests. 了解饭店产品知识和保证服务质量，同时了解旅游和商务旅行信息，便于客人咨询 Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction.  Follow up when necessary. 高效有礼的处理所有客人的需求，需要时可以向有关的员工寻求协助，确保客人的满意，必要时做好跟进工作 Collect luggage from guestrooms and keep them in a secure area until guest departure.  从客人房间中收集行李并将其寄存在安全的地方直到客人离店 Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own. 在饭店大堂入口的可见区域内，当看到客人自行拿着行李时，主动提供协助 Upon requests, store guest luggage into the luggage storage room. Handles all luggages with care. 当客人提出需求时，为客人寄存行李至行李房，并且小心放置每一件行李 Maintain cleanliness and tidiness of luggage storage room. 保持行李房干净整洁 Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager. 其他职责由直属上级分配 Drivers are preferred 有驾照者优先考虑

Always ensure you are updated in the safety and security of the SPA by attending training. 通过参加安全培训来确保水疗中心的整体安全。 Ensure the highest level of safety and security to all internal and external customers. 确保内外客人的高度安全。 Conduct daily registration of guests and members and ensure membership cards are valid. 管理日常客人和会员登记，确保会员资格是有效的。 Provide locker keys for our guests and members and control the keys for security reasons. 为客人和会员提供带锁的柜子，为了安全考虑并保管这些钥匙。 Provide general information for our guests about the Health Club and source any information needed when required. 如有需要，要向客人提供解释水疗健身中心的概况。 Answer phone calls according to the hotels proper procedure. 依照酒店规章制度来接听电话。 Coordinate all aspects of the SPA operations bookings. 根据预约调整水疗中心各个方面。 Conduct billing and ensure proper hotel procedures are followed. 确保按照酒店严格的程序来管理账单。 Assist and attend to all walks in members and hotel guests in your respective working area or section. 协助接待自己工作区域内的所有会员和酒店客人。 Conduct guest activities in a timely and efficient manner. 以及时有效的方式对客人的行为予以指导。 Be aware of the latest technology of the Hotel and willing to learn them. 了解并学习酒店的最新技术。 Ensure the Gymnasium area is in well maintained condition, clean and set to daily opening & closing procedures. 确保健身房区域很好的维护和清洁，并建立开始和结束的手续。 Ensure all gymnasium equipment is in working order. Work closely with outside contractor to ensure the longevity of the equipment.  确保所有的健身设备都处于正常的运转状态，并与承包商共同合作以确保设备的使用寿命。 Prepare work orders for areas and equipment needing repair or maintenance and submit to the Director of SPA and / or Health Club Supervisor.  按照水疗中心总监的要求，准备区域设备的维修单。 Daily checking and weekly submissions of the Safety and Maintenance Checklist in the Gymnasium area to the Director of SPA and / or Health Club Supervisor and to follow up with the Maintenance Contractor. 按照水疗中心总监的要求根据每日和每周的安全和维护清单对健身房每天进行检查，如有问题立即向水疗中心总监或主管汇报,并由承包商跟进。 Must be adept at activities related to the wellness and sports program and be willing to learn new activities. 必须很好的掌握所涉及的运动项目，并乐意学习新的项目。 Required to assist in all areas within the Health Club when called upon.  在健身中心范围内，有任何需要立刻给予帮助。 To complete any duties assigned by the Director of SPA and Health Club Team Leader within the specified time frame. 要按照水疗中心总监和健身中心主管的要求在规定时间内完成被指派的任务 Assist the supervisors,  director and upkeep the club and your section equipment and operating supplies 协助主管和总监维护和保养. Responsible to promote sales of retail items 负责促进零售物品的销售量。 To maintain and update all guest profiles. 维护并更新客人资料。 Attend to guest complaints / concerns and rectify the problem effectively and efficiently.  关注客人的投诉，并有效有力的解决存在的问题。 Possess full knowledge of emergency procedures. 掌握所有紧急事件处理程序。

DUTIES/ RESPONSIBILITIES 工作职责 Provides cleaning services as well as the turn down service (depending on shift) to assigned guest rooms according to standards established by the hotel. It involves, but is not limited to making beds,cleaning bathrooms and toilets, disposing of waste, dusting furniture,vacuuming carpets, replenishing guest room and bath room supplies and – if on late shift – turning down beds and cleaning the bathroom again if it was used. 根据酒店的标准内负责分配客房的清洁和夜床服务（根据班次）。包括但不限于整理床铺，清洁浴室和厕所，处理垃圾，家具除尘，地板吸尘，补充客房和浴室的用品，晚班情况下的夜床服务并清洁使用过的浴室。 Whilst servicing a room, verifies that furniture,equipment and fixtures are in perfect condition and good working order. Reports any need for maintenance and repair to his/her supervisor at once. 当清洁客房的时候，检验家具，设备和用具情况和状态是否良好。一旦发现需要维修立即向主管汇报。 Cleans corridors and other public locations within the assigned guest room areas. Also ensures cleanliness of equipment, pantries,and other respective service areas. 清洁客房区域的走廊和公共区域，并确保设备，餐具室和其他各个服务区。 Keeps himself/herself informed of hotel products and services in order to answer guest question. 让自己多了解酒店的产品和服务以致可以回答客人的问题。 Answers all guest questions/requests in a friendly and caring manner, takes appropriate actions or – if needed – refers the matter to a person in a more senior position. 以友好和关心的态度解答客人的问题和要求，在需要的情况下将问题交给上级处理。 Reports at once all lost and found items to supervisor and the order taker and verifies that the item was properly entered into the L&F record. 立即向上级和接单员汇报失物招领的东西并检验是否确切记录到失物招领的记录里面。 Writes down on his/her assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, reports guests requiring special attention, room status discrepancy,unusual situations, incidents that need follow up and – if necessary – to be entered into the log book to ensure consistency and guest satisfaction. 在自己的工作表上作相关记录以备查询。下班时报告客人的特殊要求，和房间状况的差异，需要跟进的不正常的情况，事件，需要时写入值班记录，保持工作的连续性和客人满意度。

Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.  为客人办理入住时，为客人登记并分房。若客人有其他需求可根据情况安排。尽力将入住登记卡上信息填完整。运用推销技巧推销客房及酒店其他服务。验证支付客人的方法和遵循既定的信用检查程序或是接受现金支付。 Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice. 在客人离店时按照离店标准为客人办理。询问是否有最近的消费。从客人处收取费用并打印多一份账单给客人。 Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float. 根据饭店政策处理所有前台收银员的交易状态，例如向客人房间抛账、换外币等。班次结束前，平衡他们的浮动金。 Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. 友好关怀的回应所有客人 的要求和疑问，不论是通过电话或者是面对客人，都能欣然提供或接收信息，并采取有效行动或者交接给相关的人来处理，但不包括保险箱，消息处理或处理投诉。 Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. 通过告知客房部推迟退房，提前入住和有特殊需求等情况来实时更新协调房态。 Keep them informed of product and service knowledge as well as the hotel daily and meeting activities.  实时了解产品和服务知识，并且了解饭店每日的会议活动等。 Possess a working knowledge of the room reservation procedures.  了解房间预订的步骤和知识。 Maintain the neatness of his/her working area. 保持工作区域卫生整洁。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 额外的责任和任务，可以添加在任何时间根据业务需求和酒店。

岗位职责： 1.主要负责景区员工餐中午一餐（50人左右）、团队及冬夏令营出餐工作； 2.负责对各种食品的烹调工作，保证食品质量，要求凉菜、热菜均会做； 3.负责检查厨房内的清洁卫生与安全检查； 4.请领厨房内所需的食品原料及一切使用工具与消耗品； 5.精打细算，重视成本核算，降低食品成本，做到价廉质优。 任职资格： 1.初中以上学历，30-45岁之间； 2.三年以上厨师工作经验； 4.具有一定的沟通协调能力，责任心强； 5.身体健康、有健康证、厨师证者优先。 其他： 上班时间早九晚六，每周单休，每天有免费通勤车通往银川市区，入职即缴纳五险一金，节假日有福利，每年定期体检一次，工作地点在华夏河图银川艺术小镇内，工作环境优美。

主要职责： 1.负责国际艺术家村咖啡厅的经营管理，确定整体经营风格； 2.根据市场情况和季节拟定咖啡、饮品、甜品更换计划，控制出品标准规格和要求，正确控制毛利率和成本； 3.有效制定节庆推广方案和活动，配合宣传人员完成宣发； 4.制定服务标准程序和操作规程，保证运营质量，做好区域卫生清洁工作。 职位要求： 1.热爱咖啡事业，具有执着的敬业精神和高度的责任感； 2.3年以上咖啡、饮品制作经验，会制作简单的甜品； 3.有想法、有创新意识，能够并对其他人员进行培训。 备注：入职当月缴纳五险一金，中午提供免费午餐（清真），夏季作息时间早九晚六，每周单休；冬季作息时间早九晚五，每周双休。有节假日福利，每年定期体检1次，年终发放十三薪，上下班提供免费通勤车。

·      确保在记录和电子数据库中对所管辖的公司客户相关信息进行定期更新。 Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system. ·      回复电话询问，确保所回复信息的及时性和精确性。 Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed. ·      积极跟进销售需求。 Actively follows up sales leads. ·      准备报价单，并在网站上及时更新。 Prepares quotes and updates online web sites with on time information. ·      及时编制和分发每周/月度报告。 Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.  ·      确保正确保存活动/事件记录薄。 Ensures the activities/events log book is being accurately maintained. ·      编辑市场调研和竞争对手调研报告。 Compilation of Market Surveys and Competitor Researches report. ·      必要时，向客户分发酒店资料。 Distribution of relevant hotel information to clients when required. ·      按照销售总监编制的计划进行销售拜访。 Conducts regular sales calls per schedule prepared by the Director of Sales. ·      与确定客户维持良好的关系，并在必要时提供所有协助。 Maintains good relationship with the established clientele and provides all necessary assistance when required.

工作内容： 1.在前厅经理的领导下，完成婚宴、自助、分餐等用餐接待及现场服务工作； 2.完成营业区域卫生清洁、场地布置等工作； 3.完成咖啡、饮品制作及售卖工作。 职位要求： 有大型酒店接待服务工作经验，中专以上学历，年龄40岁以下，沟通表达能力强，手脚灵活。 备注：入职当月缴纳五险一金，中午提供免费午餐（清真），夏季作息时间早九晚六，每周单休；冬季作息时间早九晚五，每周双休。有节假日福利，每年定期体检1次，年终发放十三薪，上下班提供免费通勤车。

JOB OVERVIEW职位概述 •Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.   •负责所有与前台相关的活动如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 QUALIFICATIONS AND REQUIREMENTS任职要求 Required Skills – 技能要求 •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. •拥有在与他人交往时大多数时间所使用的沟通技能完全代表酒店品牌和公司与顾客员工和第三方交往的能力。 •Able to read and write English •能够读写英语 •Proficient in the use of Microsoft Office and Front Office System •熟练使用微软办公软件和前台系统 Qualifications – 学历 •High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent •具有高中学历或酒店行政管理酒店管理或相关的职业证书。 • Experience – 经验 •1 year experience in guest / customer service, or an equivalent combination of education and experience.   •拥有1年宾客服务部工作经验或与此相当的教育和相关工作经验结合的背景。

营销 Marketing ·      协助进行大范围的竞争对手调研工作，熟知酒店的产品知识。 Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel. ·      了解可能影响酒店财务业绩的团体、业务、政治和社会因素。 Be aware of community, business, political and social factors that may affect the hotel’s financial performance.