1、大学学历,相关专业毕业;
2、熟悉前厅部工作服务标准及操作程序;
3、收集宾客意见并上报至欢迎大使经理;
4、处理宾客要求并亲自协调相关部门,保证满足宾客的合理要求;
5、熟悉服务标准并以此指导日常工作及监督员工表现。
1.University degree in related subjects preferred;
2.Familiar with Front Office Standards and Procedures;
3.Collect all guest’sfeedback and report to Welcomer Manager;
4.Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments;
5.Be familiar with service standards and is guided in daily work by these. Monitors staff performance continuously in this respect.
当班时管理前厅部工作并提供对客服务,在饭店高级管理人员和部门经理不当班时担任值班经理
To supervise the Front Office all units activities during the shift and handle guest relations and requests. Act as Duty Manager in the absence of senior management and department heads