JOB SUMMARY
· To represent the hotel in the designatedmarket to achieve banquet and conference revenue targets set by the superior.
在指定的市场代表酒店，实现上级设定的宴会和会议收入目标。
· Acquire the necessary knowledge, skills and/or abilities. In orderto complete the task successfully, the incumbent will have considerable workingability to carry out every task skillfully. Exclude personal requirements thatpose a direct threat or significant risk to the health and safety of oneself,other employees or guests.
掌握必备的知识，技能和/或能力。为了成功的完成任务，任职者将具备相当的工作能力以熟练地进行每一项工作。排除有直接威胁或重大冒险以至于影响自己、其他员工或客人健康和安全的个人要求。
CANDIDATEPROFILE
Education andExperience
· High school graduation.
高中毕业
· Ability to communicate and understandguests and hotel staff effectively in English.
用英语与客人和酒店工作人员有效沟通、理解的能力。
· Familiar with sales/marketing tools.
熟悉销售/营销工具。
· 3 years or above experience as a salesmanager, preferably in a 5 star hotel.
3年及以上作为销售经理的经验，最好曾在5星级酒店任职。
· Excellent computer skills
熟练使用计算机
CORE WORK ACTIVITIES
1. Operational
基本职责
1.1 Ability to focus, organize and follow up.
有抓重点、组织工作和跟进的能力。
1.2 Ability to actively promote good relationships with guestsand staff.
积极促进与客人及员工的良好关系的能力。
1.3 Be able to regulate even underpressure.
即使承受压力，也要有监管的能力。
1.4 Ensure the security andconfidentiality of hotel and guest information and data.
确保酒店和客人的信息及数据的安全和保密。
1.5 Ability to implement hotel qualityprocedures, etc
有能力执行酒店的质量程序等
1.6 Ability to work independently withoutdirect supervision or a cohesive team.
在没有直接监督或具有凝聚力的团队的情况下有独立工作的能力。
1.7 Think clearly, have the ability toanalyze, solve problems and make accurate judgment.
思路清晰，具有分析、解决问题，作出准确的判断的能力。
1.8 The ability to obtain information andinput it into a computer.
有能力获取信息，并能输入计算机。
1.9 Remain calm and courteous indifficult situations.
在艰难的情况下能保持冷静和以礼相待。
1.10 Able to work long hours, 5-6 days aweek
能长时间工作，每周5-6天
1.11 Received training in customer relationship
曾接受过对客关系方面的训练。
1.12 Creativity
有创意
2. Basic Working Responsibilities
基本职责
2.1 Service knowledge, function and operatingtime.
服务知识，功能和运营时间。
2.2 Fully understands and complies with allhotel and departmental policies and procedures.
完全了解并遵守所有酒店和部门的政策和程序。
2.3 Master the skills of using and accessing allthe functions of a computer
掌握使用和访问计算机的所有功能的技能。
2.4 Store necessary materials and worksupplies, keep bookshelves in office area clean and tidy.
储存必要的资料和工作用品，保持办公区书架整洁。
2.5 Deal with all kinds of consultationaccording to department procedure
根据部门流程处理各类咨询。
2.6 Ensure customer satisfaction according toguest complaint handling procedures.
根据处理客人投诉程序，确保使客户满意。
2.7 Promote good relationship with guests andstaff
促进与客人和员工的良好关系。
2.8 Maintain the knowledge level andcompetitiveness of Ritz-Carlton products
保持丽思卡尔顿产品知识水平和竞争力。
2.9 Maintain good relationship with peers andcompetitors; Promote the Ritz-Carlton from time to time.
与同行及竞争者保持良好的关系;随时宣传丽思卡尔顿酒店。
2.10 Design and implement the marketing workplan; Keep the database up-to-date.
设计和执行市场工作计划;保持更新资料库。
2.11 Continuously expand the market andcustomers. Go out to visit clients and handle all inquiries.
不断拓展市场和客户。外出拜访客户，处理所有咨询。
2.12 Use the proper Ritz-Carlton telephoneetiquette to answer incoming calls in a pleasant voice tone, call must be answered within tworings.
使用正确的丽思卡尔顿酒店的电话礼仪，以愉快语音语调接听来电，来电响铃两声之内必须接听。
2.13 Anticipate and respond to all customer needsin a timely manner and fulfill customer commitments no matter how busy or when.
及时预测和回应所有客户的需求，无论多忙或什么时间都应完成对客户的承诺。
2.14 Follow incoming guests to ensure continuousgood service.
跟进入店客人，以确保客人获得持续良好的服务。
2.15 Sales travel planning and preparation, andfollow up in time.
销售旅行的计划和准备工作，以及后续的及时跟进。
2.16 Keep "SMART" working mode
保持“SMART”工作模式
2.17 Attenddepartmental meetings
参加部门会议
2.18 Successfulcompletion of the training/certification process for this position
圆满完成培训/这个职位认证程序
2.19 Provideand reply documents and materials to clients and departments in time, and finish the copywriting work in time
给客户和各部门及时提供和回复文件、资料，及时完成本职文案工作
2.20 Followup the implementation of department plan
跟进部门计划的执行
2.21 Evaluate the performance of the departmentstaff in a timely manner
对本部门员工及时予以业绩评估。
2.22 Maintaingood working relationship with international sales office
与国际销售办事处保持良好工作关系
2.23 Ensuresfinancial profitability of the hotel by monitoring all bookings.
通过监督所有预定以确保酒店的财政盈利。
