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薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

 MAJOR RESPONSIBILIES 責任概要 :To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.无论怎样做都是为了向顾客提供优质的服务,达到顾客的满意。To adhere to the three steps of service to all our guests:为顾客服务的三个步骤:A warm and sincere greeting. Use the guest name, if and when possible真诚而亲切的问候,尽可能的使用顾客的名字。Anticipation and compliance with guest needs预测并满足顾客的需要。Fond farewell. Give them a warm good-bye and use their name, if and when possible           礼貌的道别,尽可能的使用顾客的名字和他们说再见。 SPECIFIC DUTIES 工作任務 :                                                                                                                             Follow      all standard procedures in serving the guest, as outlined in training      manual and standards manual.遵循送餐服务标准。(培训手册和标准手册)Maintain      station in accordance with standards at all times.根据标准做好工作区域的工作。Develop      a complete knowledge of menu items, their garnish, contents and      preparation methods. Be ready to answer any guest questions about the menu      in a positive and concise way. Know the use records. 要有很强的菜单项知识,包括它们的装饰、内容和制作方法。能简洁地回答顾客的问题;知道       如何利用            记录工具。Operate      the Point of Sale terminal correctly and follow all Marriott check-closing      procedures.利用销售指南和遵循万豪的检查程序。Practice      aggressive hospitality and use Suggestive Selling techniques when taking      guest’s order.热情好客,为客人听单时使用建议性的推销技巧。Check      corridors for trays when returning from delivering orders.为客人送完餐后在返回路上收寻送餐服务的用品。Clean      and break down trays in dish area, watching for un-used and clean      condiments, salt, pepper, and sugar and return them to room service area.在洗碗间将用具分类,将尚未使用的干净的调味品,如盐、胡椒粉和糖缸等送回备餐间。Develop      a good knowledge of beverages, liquors, and wine service.需要较好的饮料、酒水和葡萄酒的服务知识。Insure      oncoming shit has adequate supply of silverware, trays, napkins,      condiments, sugar, salt and pepper, etc.确保下一班次有足够的用品,包括银器、托盘、餐巾、调味品、糖、盐和胡椒等等。Complete      all daily and weekly-assigned side-work.完成每日和每周的杂务工作。Participate      in daily briefing.参加每日的例会。Chewing      gum or smoking is not allowed while on duty工作时间不允许吃口香糖或吸烟。.Attend      all meetings or training seminars as required.按要求参加所有会议和培训。Follow      all Marriott policies and procedures.      遵循万豪的政策和原则。Comply      with the “clean as you go” policy.      执行“离开的时候保持周围的卫生”的政策。Report      to work on scheduled days at the scheduled time.      按照排班表的要求准时到岗工作。Report to work in uniform following all appearance standards.      按标准统一着装。Work      as a TEAM.      团队精神。Follow      all safety policies to ensure a safe work area.      遵循安全的政策和原则。Execute      all reasonable work-related requests made by a manager or supervisor,      which may be outside your normal job activities, to achieve complete guest      satisfaction and service throughout the Hotel.执行所有合理的工作要求,或许超出你的工作范围,但这是为了顾客满意。Check      out with your supervisor before leaving your station or the floor for any      reason.       无论任何原因离开工作岗位应争得主管允许。       22.Complete the other reasonable duties assigned by HRM.               完成上司分配的其他合理工作。 JOB SPECIFICATION職位要求 : Profile   of Competency工作能力:l      Minimum 1 year experience working in a  similar position of a sizeable organization至少一年相似工作经验   Language 语言能力:l    Good   command of Written and Spoken Mandarin流利的普通话l  Good knowledge of Conversational English流利的英语 Education 教育:l  Secondary education中等教育水平 

薪资: 3千-4千 经验:不限 企业类型:国内高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.检查服务员的仪表仪容,监督送餐部服务员和订餐员的工作。2.安排服务员给宾客送赠品(如果篮、花篮、巧克力等)。3.安排服务员收回房间通道及其他区域用过的餐车及餐具,并送往洗碗间。4.送餐前,检查送餐车、托盘及赠品,确保一切准备就绪,一旦需要,即可送出。5.控制营业所需的餐具,定期参加盘点。

薪资: 5千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供吃

The Four Seasons Hotel Hangzhou at West Lake is looking for Room Service Captain who share a passion for excellence and who infuse enthusiasm into everything they do.We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:▶ Commitment to supportive teamwork and open communication▶ Responsibility for ongoing enhancement of their skills and performance▶ Recognition of personal accountability for their own actions and the outcomes of those actions▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the CompanyJoin our teamWe demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.Responsibilities1. Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.2. The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.3. The ability to present menus and explanations for all menu items as well as specials of the day.4. The ability to carry trays, bus and reset tables with linen, china, glass and silver.5. The ability to participate in each meal service, knowing how to set up for breakfast, lunch and dinner.  All menu items and preparation and service standards for all items.Etc. Preferred Qualifications and Skills:1. College degree preferably specializing in hotel/restaurant management or equivalent experience is required.2. Requires good reading and oral in the English language.3. Ability to communicate professional and accurately via telephone.4. Mandarin speaking is a must and work authorization in China is required5. One to two years previous experience in a line, supervisory or senior server position in Food & Beverage.Join us and Enjoy…▶ An opportunity to build a life-long career with global potential and a real sense of pride in work well done▶ Best-in-industry training▶ Complimentary stays at Four Seasons properties (based on availability) with discounted meals▶ Incentive bonus/ competitive salaries▶ Employee service awards▶ Annual employee party/ social and sporting eventsLearn more about what it is like to work at Four Seasons – Visit us:Official Website: http://jobs.fourseasons.com/LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsVery East: http://job.veryeast.cn/784080 WeChat: 杭州四季HR

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