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薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.大专以上学历,有同岗位工作经验2年以上。2.形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.熟悉各种应急预案的内容和程序,了解接待礼仪、礼节。4.仪表端庄,热爱酒店工作,善于交际,具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。5.注重细节,工作有责任心,敢于承担责任,执行力较强。

薪资: 5千-6.5千 经验:2年以上 企业类型:国内高端酒店/5星级
地区:浙江-杭州

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.负责处理宾客的问题和投诉。4.负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.大专以上学历,有同岗位工作经验2年以上。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位要求:1. 国际品牌五星级酒店同等职位1年以上工作经验;2. 良好的英语听说读写能力;3. 具有一定的抗压能力。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

OUR HIRING PHILOSOTHY我们的招聘理念: HIRE FOR ATTITUDE 态度优先Good and positive hospitality attitude,always doing the right thing.具有良好、积极的工作态度和高度的工作责任感,正确决策TRAIN FOR SKILLS培养技能Strong will to learn and fast learner,can adapt to the age of great change and take challenge热衷学习新事物,灵活和适应变化,敢于挑战 TAP FOR POTENTIAL 发挥潜能You should have career developmentdesire to grow up yourself with Marriott拥有向上发展的欲望,发挥个人最大潜能,与万豪共同成长

薪资: 6千-8千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责:-  直接向前厅部经理汇报并就所有与 服务及酒店运作相关的问题进行沟通;   Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations;-  对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视;   Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel;-  协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行。   Assists Guest Relations in greeting, rooming, and sending off VIP guests.岗位要求:-  良好的英文口头表达和书面表达能力   Facility English in written and verbal communication-  熟练使用微软办公软件和前台系统。   Proficient in the use of Microsoft Office and Front Office System-  具有解决问题和组织能力。   Problem solving and organizational abilities-  拥有3年前厅或 服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。   3 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience

薪资: 5千-6千 经验:5年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

MAIN RESPONSIBILITIES: Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvementsTo ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times. Follow company policies and procedures, maintain confidentiality of proprietary information and protect company assets.

薪资: 5千-6千 经验:不限 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

·           To be familiar with Hotel’s policies & procedures.熟悉酒店的政策和工作流程。·           To report to work on time, uniform to be clean & tidy, including name tag. Personal appearance and grooming conform the Brand Service Standards.按时工作,保持制服整洁,按要求佩戴名牌。保证个人形象及着装符合品牌标准。·           To attend the required meetings.按时出席要求出席的会议。·           Knowing the names and positions of the hotel’s management and their respective extensions.了解酒店管理层和相关人员的姓名和职位。·           To be familiar with all hotel’s facilities and restaurants; To be aware of the promotions in the hotel’s restaurants. And also have awareness of the daily events in the hotel.对酒店的基础信息,包括餐厅和最新的促销情况,有详细的了解。同时需要了解酒店的日常重要活动安排。·           Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。·           “Leading by example”. To be fully responsible for the overall operation of the Guest Service Team.以身作则,对宾客服务团队的运营全权负责。·           To be conversant with the OnQ system. To use your OnQ password with discretion; log off the terminal when leaving.了解OnQ系统;谨慎使用OnQ密码,在离开设备时及时退出登录。·           To ensure the Brand Service Standards and “Telephone etiquette” are strictly followed at all times.根据电话礼仪礼貌的接听所有来电。·           To check the appearance and grooming of the Team members and correct before shift.在班次上岗前需要检查团队成员的着装打扮。·           To ensure the main entrance, ground Lounge, Lobby and other FO areas are clean at all times.保证工作区域的整洁。·           Open, honest and clear communication with the team members. Ensure all hotel policies are followed by the team. To verify the familiarity with the hotel facilities and events among the team和团队成员保持开放,诚实和清晰的沟通。确保酒店所有政策得到很好的实行。确保整个团队熟悉酒店设施和主要事件。·           To ensure a training program is in place for new team members to successfully perform their job. To coach and support the team members and strive them to excel in their daily job.确保新的团队成员得到适当的培训。支持和引导团队成员完成日常工作。·           Recognition of excellent performance by team members. To review on team members satisfaction and identify their concerns. To bring their concerns to the attention of the Assistant Front Office Manager when necessary.及时认识到团队成员的优质表现。了解团队成员的满意度和顾虑。在必要时,和前厅副经理沟通团队成员的顾虑。·           Pre-briefing of the new shift and handover after each shift to be conducted. Daily service value to be discussed and trained in the pre-briefing and shift hand over.按照要求进行交接班;在交接班时再次确认每天的服务内容。·           Monthly departmental communication meeting to be held to discuss the latest news/updates on goals etc. To create and ensure awareness of the business objectives and targets.清晰认识到酒店的商业目标参与月度部门会议并分享最新的信息。·           Awareness of the different room categories and the room features. To be aware of the room availability, the room rates and special packages.了解酒店客房房态和客房特征。了解酒店当天的客房情况。·           To assist and coach team members in dealing with guest comments and requests.协助并指导团队成员对客人的要求作出反馈。·           Supporting the Reception team and help when necessary. Being approachable and visible to attend and react to matters that require an immediate decision.协助前台团队的工作。当前台需要任何帮助时及时出现。·           To ensure a proper follow up on guest comments in a respective time frame.及时跟进客人的评论或者要求。·           Interactive with guests to obtain their feedback and recommendations. Awareness of the guest preferences and requirements prior to their arrival and communicate to the related teams.通过和客人的交流获取客人的建议和意见。了解客人的个人偏好及时和相关部门进行沟通。·           Ensure the correct information share to entire team. To make sure the team understanding of the pre-arrival arrangements required.保证整个团队了解正确的信息。帮助团队成员了解客人办理入住前的要求。·           To confirm all requirements are prepared according to the guest preferences prior to the guest arrival.确认客人的特殊要求在客人入住前得到安排。·           Inspecting the guest rooms prior to VIP arrival on a regular basis.在VIP到店前检查预先安排的房间。·           Welcoming the guests to the hotel with sincerity, by using the guest name.使用客人的姓名来真诚欢迎客人。·           To check the guest satisfaction and follow up when necessary; communicate to the team.及时了解客人的满意度并且将结果沟通至整个团队。·           Handling and proper investigation of guest and team member incidents. To record the incidents that require the hotel management attention.调查和负责客人及团队成员的突发状况。记录需要酒店管理层关注的状况。·           Updating the guest preferences in the CRM on a daily basis, obtaining information from the team.每天在CRM上更新客人的个人喜好。·           To approve rebates and paid outs by the Receptionist team with valid reasons and supported by necessary documents.批准前台员工做的带有适当理由和支持文件的折扣和现金借出款。·           To ensure a clear record of the master key hand over is kept.保持万能钥匙的使用记录。·           To maintain a proper record of the valuable guest Lost and Found items.保持客人遗留物品的准确记录。·           To create and implement the emergency procedures (accident/theft/death/ etc.).按照规定记录紧急情况的发生。·           Send a past departure email to the guests to thank them for staying with us and offer contact details for their future reference.在客人退房后发邮件致谢并沟通未来入住时的喜好。·           To replace the Night manager when off duty or vacancy.夜班经理休息时代替夜班经理的职能。·           The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.管理层有权在必要时刻为在职员工更改或者增加工作描述。·           Carries out any other reasonable duties and responsibilities as assigned.完成所有其它被指派的工作内容及责任。 SPECIFICATIONS 资质:     ·           Minimum 1 year working experience in a similar position in a in a comparable hotel.在同等级别酒店里有至少一年的类似职位工作经验。·           Fluent in English / Mandarin (spoken and written).流利的英语及中文对话和书写能力。·           Excellent communication skills.高超的沟通技巧。·           Well presented, smart and outgoing personality.具有擅长表达,聪慧,外向的人格。·           Strong leadership and training skills.领导力和培训技巧。·           Effective decision-making skills.高效的决策能力。·           Problem solving skills to resolve problems independently.独立解决问题的能力。

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

•Following and comply with each task or job assigned by the department superior leader.服从上级领导安排的工作和任务•Take full responsibility and leadership of the whole property operation during the night shift, both the customer facing staff and heart of house staff.负责夜班酒店前线和后线部门的正常运作•Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs遵循前厅政策,程序和标准指导前台办理入住、退房,提供客人帮助及满足客人的需求•Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、管理下属的绩效,确保前台操作有效地运行•Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.通过控制排房来协调团队、客房促销、增销,通过控制房间库存、安排团房、包价、增销等,制定晚退房等收费政策,最大限度地提高酒店收益•Handles all customers’ complaints occurring during the night shift to ensure their satisfaction.处理发生在夜班期间所有客户的投诉,以确保客人的满意度•Greets VIP guests upon their arrival and escorts them to their room.  Establishes good support and offers assistance for the length of their stay.迎接贵宾的到来,护送他们到他们的房间,与贵宾建立长久良好的关系•During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. 在满房的情况下,用专业的外交方式处理超额预定情况,把客人的不满意度降到最低•Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.  Takes corrective actions if necessary.每个班次至少巡查酒店两次确保酒店整洁、干净和安全,对不规范的地方采取措施•Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.熟悉所有的应急程序措施,了解酒店的促销活动、产品知识,并开会传达VIP抵达和每日的活动等,确保所有前线工作人员都能够自信地回答客人的要求和问题•Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.每日记录并发送交班日志关于酒店的客人投诉,及特殊事例需要跟进的事项,确保事件被跟进完成并保证客人满意度•Ensure the daily morning post is prepared accordingly, all night shift reports are sent out before 08:15am.每晚准备酒店次日早报,确保夜班所有夜班报表在次日早上8点15分前全部发出。

薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

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薪资: 5千-6千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。2.夜班经理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.要负责处理宾客的问题和投诉。4.要负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.大专以上学历,有同岗位工作经验1年以上。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:浙江-杭州 食宿:提供食宿

岗位职责1.协助酒店管理层负责及整个酒店的运作,收集对客服务过程中所产生的问题信息。2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。3.负责处理宾客的问题和投诉。4.负责重要宾客的迎领工作。5.进行整个酒店的安全和日常的设备检查工作。6.解决当班期间发生的安全问题。7.向其它班次协调交班记录上需要沟通的事项。岗位要求1.大专以上学历,有同岗位工作经验2年以上。2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。4.注重细节,工作有责任心,敢于承担责任,执行力较强。5.有上进心和良好的学习能力和抗压能力。

薪资: 4.5千-6千 经验:2年以上 企业类型:精品酒店
地区:浙江-杭州 食宿:提供食宿

日常服务和管理工作:1、协助并指导前台服务员按标准完成各项工作任务。 2、检查服务员日常工作中是否殷勤有礼、热情耐心、细致负责,仪表仪容是否达到宾馆标准要求。 3、审核所有预订、预留、预离房,并亲自处理需要特殊安排的订房事宜,并在销售中能陪宾客参观客房和简要介绍宾馆。 4、向服务员提供有关属地和宾馆的各种信息资料,以备宾客查询。 5、熟悉监控动态,发生灾害性事故及刑事事件时,负责保护好现场,组织临时救护,立即报告总经理。6、负责处理宾客对饭店接待服务和客房设施等方面的投诉,使宾客满意而归。超过职责权限,及时请示总经理。 7、根据宾客需求和情况变化,随时灵活做好宾馆内人员调配工作,组织好人力投入对客服务中,提高对客服务效率和质量。 8、 和客房领班一起检查VIP客人用房和特殊客人用房。 9、负责夜间审核,对各类折扣审批权限、发票、转帐单、电话收款单等凭证进行审核,并和实际房态及电脑帐目核对,实施电脑夜审过帐。 10、负责对各处交来的宾客遗留物品进行登记、保管、领取工作。 11、熟知宾馆各项应急方案、应急措施。 12、完成上级指派的各项工作。工作地址:浙江省湖州市安吉县安吉大道485号   (注意工作地址 慎投简历)

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