Management Trainee - Rooms 2 paxKey Duties and Responsibilities· Complete all requirements of the Management Training Program as set out in the agreed learning program with any changes having the prior approval of the Director, training.· Constantly reviews and takes ownership for the established learning plan prepared for the duration of the prescribed training program.· To attend performance reviews with Vice President of Human Resources and the Director, Training and during the term of the program.· Completes a detailed operations review on every department that is experienced over the course of the respective learning program.· Review key guest satisfaction results and suggest practices and methods for improving service and the overall guest experience.· Attends relevant Management Trainee conference calls (in any) and ensures relevant information is prepared in advance of the call.· Completes additional project work as assigned by departments and L&D during the learning program.· Through observation and participation, use every opportunity to absorb a variety of management principles, in order to develop ones’ own management style.· To maintain regular dialogue with the appointed mentors or the Director, Training throughout the program.· Assists in various campaigns to promote Atlantis Sanya good practices.· Provides courteous and professional service at all times.· Attends resort training sessions as scheduled to improve skills and knowledge.· Handles guest and colleague enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.· Ensures high standards of personal presentation & grooming.· Maintains positive guest and colleague interactions with good working relationships.· Acts as a role model to enhance and promote the Management Training Program.· Exercises responsible management and behavior at all times and positively representing the Kerzner brand image.· Ensures and practices the outmost protection of office’s confidentiality.· Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the resort, industry and company.· Attends training sessions and meetings as and when required.· Carries out any other reasonable duties and responsibilities as assigned.Skills, Experience & Educational Requirements · A bachelor’s degree of Hospitality is a must· Excellent interpersonal skills· Strong communication skills· Ability to take initiative· Demonstrated leadership experience· Passion for the hospitality industry· Culturally aware & open minded· Previous customer service / hospitality experience· Employment eligibility in China· Fluent in English· Half year of relevant work experience· Overseas learning experience