岗位职责:·
Prepares kitchen equipment
for use
准备厨房设备以便使用
·
Assembles and prepare ingredients for menu items
为菜单上的项目安排准备原料
·
Prepares simple food items
准备简单的食品
·
Prepares food for service
准备食品为客人服务
·
Portions and plates food
将食品切片并置于盘子上
·
Assists with checking and receiving goods
协助检查和接收货物
·
Store goods
储存货物
·
Maintain storage areas
管理储存区
·
Clean and store equipment
清洁和储存设备
·
Clean premises
清洁房屋
·
Handle waste and linen
处理垃圾和布草
·
Maintain a hygienic kitchen
保持厨房卫生
·
Cleans kitchen and equipment
清洁厨房和设备
·
Maintain high standards of personal hygiene
保持高度的个人卫生
·
Attends to all briefings
参加所有说明会
·
Participates in training
参加培训活动
All-day-dining
Revenue Target.
全日餐厅营业收入目标。
Seasonal Sales
Promotion Target.
季度促销活动收入目标。
Food Cost
Under Control.
食品成本在预算范围内。
Beverage Cost Under Control.
酒水成本在预算范围内。
Deliver Food and Beverage service of high standard and in
accordance with departmental standards and procedures.
按照部门的规范和程序提供高标准的餐饮服务。
Communicate with his/her superior of any difficulties,
guest comments and other relevant information.
与上级领导汇报有关疑难问题,客人意见和其它相关信息。
Establish and maintain effective employee working
relationships.
与同事建立并保持良好的工作关系。
Attend and participate in daily briefings and other meetings
as scheduled.
参加每日的例会和其它计划好的会议。
Attend and participate in training sessions as scheduled.
参加计划好的培训课程。
Greeting and seating guests.
迎宾并安排客人就坐。
Explaining and up-selling daily promotion.
介绍并推销每日的菜品。
Processing food orders accurately.
准确的下食品单。
Using trays and tray jacks effectively.
有效的使用托盘和托盘架。
Quickly taking food and beverage orders.
快速的为客人写餐饮订单。
Ensuring payment methods are handled
accurately.
确保准确的处理付款方式。
Ensuring working areas are cleaned and re-set
quickly.
确保工作区快速的清洁和重新摆放整齐。
Ensuring the outlet is clean.
确保餐厅干净。
Conversing with Guests in relation to the
food and beverage products.
与客人交谈有关的餐饮产品。
Demonstrate
essential overall knowledge of the organization
掌握集团的全面及关键信息。
Understand the
responsibilities of other units and departments and co-operate with them
了解其他部门和单位的职责并与其密切合作。
·管理本班的前台工作确保客人得到快速的,专业的服务和个人的关注。
·Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.
·直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
·Provides functional assistance and direction to all departments.
·向所有部门提供功能性支持和指导。
·Cooperates, coordinates and communicates with other hotel departments as required.
·按需要与酒店其它部门进行合作、协调和沟通。
·Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
·对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视。
·Responds to guest needs and resolves related problems
·就客人的需求做出反应并解决相关问题。
·Ensures VIPs and priority club guests receive special attention
·保证贵宾和优悦会会员受到特别关照。
·Takes action with the Property Management Systems (PMS) in emergency situation.
·在紧急情况下使用酒店管理系统(PMS)。
·Fully conversant with all hotel emergency procedures.
·熟知酒店紧急情况所有处理程序。
·Ensures front line staff complies with FIT marketing techniques and maximize sales.
·确保一线员工遵从散客市场技巧并最大化的进行销售。
- Fluent English in Spoken
- 良好的英语口语沟通能力
- Min 3 years relevant working experience in international hotels
- 相关工作经验3年或以上
- Good Food & Beverage knowledge
- 具有一定餐饮知识
- Service-oriented and passionate
- 具有服务热忱
- Good team player
- 良好的团队合作精神
-
College degree
-
大专以上学历
-
Fluent in spoken English
-
流利的的英语口语沟通能力
-
Min. 3 years relevant working experience in international hotels
-
相关工作经验
3
年或以上
-
Strong communication skill
-
良好的沟通能力
-
Service-oriented and passionate
-
具有服务热忱