Practice R-Way Service; set an example to be followed.
实践
R-Way
服务,
以身作则。
Open and
close
shift in
accordance
with
the checklist.
按照检查表的程序开档收档
。
Initiate
aggressive guest interaction through seeking and soliciting feedback from guests.
积极与客人沟通
,并在谈话中收集客人的反馈。
Properly
execute and check control procedures on shift.
正确执行班作程序
。
Develop
a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records.
熟练掌握菜单上各种菜的菜样
,菜系及烧法。积极熟练回答客人有可能会提出的任何疑问,熟记客人的点菜喜好。
Develop a good knowledge of beverages, liquors, and wine service.
充分掌握饮料知识
,包括软饮,酒精饮料及红酒白酒的各项知识。
Pick up and present food and beverages according to standard service
procedures. Properly bus the table throughout the meal. Dirty dishes and
silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty, keeping proper posture and being personable, but limiting conversation.
按照标准服务程序传菜上菜
,在客人用餐过程中及时清理更换餐盘,及时为客人的饮料续杯,保持正确的站姿,适当的和客人进行服务个性化的沟通。
Warmly
greet every guest with smile, address guest by name and take down
the record for reference.
热情的问候每一位客人
,尽可能称呼客人的名字,记下客人的名字和桌号以便时后查阅。
C
lean and reset the table according to standard procedures.
客人离开后
,标准的清理并重新摆设餐具。
Handle
daily associate relations (i.e. scheduling, time adjustments).
处理日常琐事
,如换班,调休等。
Maintain
a safe & sanitary work environment for all associate & guests.
维持好一个安全清洁工作环境
。
Conduct
taste panels and menu classes on a daily basis.
每日指导完成食品试吃
,菜单知识培训。
Ensure that only a quality product is served.
保证提供给客人事物的质量
。
Maintain proper associate uniform standards.
负责员工制服的清洁与保养
。
Manage an effective repair and maintenance program through the use of work
o
rders, inspections, etc.
建立有效的工作设备维修程序
。
Understand & teach empowerment principles to ensure guest satisfaction.
掌握并传授客人满意法则
。
Encourage problem solving by associates through proper training and
empowerment.
鼓励员工在通过有效的培训后自主地解决工作中的疑问
。
Establish effective communication with associates to gain their trust and
respect.
建立有效的沟通以获得员工的信任及尊重
。