工作职责:
1.在整个工作过程中,始终保持高度的客户服务意识。
2.保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
3.能够提出对酒店的运作及环境有益的意见或建议。
4.能够积极的向客人及供应商推荐酒店的服务及设施。
5.在工作过程中能够做好本职工作,保证自己及其他人的安全。
6.熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
7.了解健康食品的要求,并可以给出适当的建议。
8.与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。
Job Description:
1.Maintain a high customer service focus by approaching your job with the customers always in mind.
2.Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3.Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
4.Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
5.Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6.Confidently know the food and beverage menu contents and explain them in detail to guests.
7.Understand dietary requirements and offer appropriate suggestions.
8.In consultation with the Manager, agree and implement actions to make improvements to customer service.
工作职责:
1、熟悉掌握菜单及饮料单上的内容,并可以向客人做出详细解释。了解健康食品的要求,可以提出适当的建议。
2、熟悉自助餐台上的食品。
3、保持自助餐台清洁。
4、能够达到TBS产品知识要求。
5、根据客人不同的国籍,推荐相应的食品。
6、熟悉饭店其他餐厅菜单上的食品,并向客人推荐。
7、遵守服务程序,保证餐厅符合早餐、午餐及晚餐的服务标准。其中包括与厨师交流餐厅预定的详细情况。
8、检查收银设备的准备工作。
9、与主管或经理检查预定,并确认人数较多的预定。
10、保证所有用具的清洁,并为客人进入餐厅做准备。
Job Description:
1、Confidently know the food and beverage menu contents and explain them in detail to guests.
2、Understand dietary requirements and offer appropriate suggestions.
3、Correctly label buffet dishes.
4、Keep buffet areas clean at all times.
5、Complete TBS checklists on product knowledge.
6、Make suggestions on the menu that might suit guests of different nationalities.
7、Familiarise with menu items of all other outlets to recommend guests to other outlets.
8、Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
9、Undertake steps to ensure that the cashiers’ desk is ready and set for service.
10、Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.