Administration行政管理
To assist in the implementation of the hotel’s Sales Strategy
(goals, tactics and actions) to achieve and exceed forecasted revenue
figures in Rooms, Food and Beverage, and all other revenue departments.
协助酒店销售策略 (目标，战术和行动) 的落实达成而且超越客房,餐饮和所有的其他部门的预测收入。
To ensure that the Sales activities
are aligned with the Corporate Marketing Strategy, and that the Hotel
Actions have been implemented where appropriate.
确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。
To represent the Sales function on
the hotel's Executive Committee in the absence of the Director of Sales.
代表酒店执行委员会在销售总监缺席期间担负销售的职责。
To assist in the preparation and
update of the Departmental Operations Manuals.
协助准备和更新部门的操作手册和指南等
To attend regular departmental
communications meetings and ensure that departmental briefings and
meetings are effective and conducted as necessary.
参加常规的部门沟通会议，并且确保起到有效地执行和引导的作用。
To ensure sales files and systems to
have correct booking procedures, including group room and meeting
programme history, contractual agreements, room block analysis, credit
and payment documents, etc.
确保销售文件和系统预约信息的正确性，包括团体房间和会议的历史信息资料，合同，房态分析，信用和付款证明文件, 等等
Customer Service 顾客服务
To
monitor that all hotel employees deliver the brand promise and provide exceptional
guest service at all times, providing positive and constructive feedback
as necessary to the respective Head of Department
监督所有的酒店职员做到时刻传递品牌承诺和提供客制化的客人服务情况, 给各部门的主管提供积极和建设性的必要的反馈。
To ensure
that Sales employees also provide excellent service to internal
customers in other departments as appropriate.
保证销售人员对其他的部门的内部客人也要提供适当的优质服务
To handle all guest and internal
customer complaints and inquiries in a courteous and efficient manner,
following through to make sure problems are resolved satisfactorily.
以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。
Financial
To maximise employee productivity
through the use of multi-skilling, multi-tasking and flexible scheduling
to meet the financial goals of the business as well as the expectations
of the guests.
最大化发挥员工的工作能力，通过使用多种技能, 多项任务和灵活合理的日程安排来达到酒店财政的目标和客人的期待。
To assist with the preparation of
the annual sales plan.
协助准备年度销售企化方案
To assist the monthly sales reporting
and reforecasting.
协助整理月销售报告和评估。
To assist
the sales resources and funds, and control departmental costs.
协助管理销售资金来源和控制部门的费用
To ensure
that all hotel, company and local rules, policies and regulations
relating to financial record keeping, money handling and licensing are
adhered to, including the timely and accurate reporting of financial
information
确保酒店，公司的政策和地方的规章与财政的记录保管，资金操作和许可执照相关联, 包括财政数据报告的及时和准确
Marketing
·
To assist all the sales strategy, tactics, and action implementations,
complying with the Smart Selling approaches, in order to create a strong and disciplined
sales team, and to achieve the sales goal.
协助所有的销售策略，战术和行动的落实，遵从销售锦囊方式, 创造一个强大的而且训练有素的销售团队, 从而完成销售目标。
·
To monitor and
evaluate local,
national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure that the hotel’s marketing and sales remain competitive and
cutting edge.
监控和评估地方，国内的和国际的市场趋势，和酒店竞争对手的销售状况，为了要确定酒店的市场销售保持竞争的优势。
·
To assist to manage all the key sales accounts and groups, to
evaluate them based sales account analysis prepared by Marketing Manager –
Strategy / Marketing Analyst, and to make strategy for pricing, inventory,
and sales resource allocation.
协助处理所有主要的销售大客户和团体,在收入经理提供的销售账户分析的基础上给予评估, 并以此来制定价格,剩余空房数和销售资源配置的策略。
·
To actively participate
in sales meetings, developing and adjusting sales account and pricing strategy.
积极地参与销售会议,开发和调整销售账户以及制定价格策略。
·
To ensure that the best use is made of technology including Delphi or other sales
and catering systems, and that data is clean.
确保技术系统的良好使用包括Delphi或其他的销售和餐饮系统,而且保证数据是准确的
·
To coordinate and execute
acquisition, developments, and retention sales.
协调和实行获得，发展和保持销售
Operational
·
To assist with and coordinate
all selling activities and to communicate these activities throughout the hotel.
协助和协调所有的销售活动和在酒店各处联系沟通这些活动。
·
To maintain a database of local, national and international group,
catering and conference leads and ensure implementation of appropriate sales
development and acquisition activities.
维护地方，国内和国际团体的数据库，准备餐会和会议领引并且确定适当销售发展和获得活动的落实。
·
To make sure that all the
sales proposals, collateral, digital tools, and other sales communications
are in line with the hotel’s and HI’s brand standards, and up to date in
terms of information.
确保所有的销售提议,担保,数据工具和其他的销售沟通信息是和酒店,HYATT的品牌标准一致, 而且要及时更新信息
·
To be aware of community,
business, political and social factors that may affect the hotel’s financial
performance.
了解当地社区，商业环境, 政府政策和可能影响到酒店经营的社会因素
·
To ensure that the room and
banquet space inventories are reviewed weekly and that strategies are
formulated to fill low occupancy periods.
确保每周核对剩余房间和宴会空间信息用来在低住房率期间制定销售策略
·
To follow the established
hotel policies and procedures when signing contracts on behalf of the
Marketing and Sales Department.
当代表营销和销售部门签署合同的时候要依照酒店制定的政策和程序进行。
·
To attend major travel, trade
and corporate functions to network and promote the hotel.
参加主要的旅行，商业和企业会议来网络客人和推销酒店
·
To plan and execute sales
trips based on business priorities.
以生意优先为基础计划和执行销售行程
·
To entertain existing and potential
customers and ensure that other Sales personnel entertain customers based on
business priorities.
招待现有和潜在的客户，而且确保其他的销售人员在基于生意优先的基础上招待他们的客户。
·
To assist in creating a high
level of exposure for the hotel through direct sales solicitation, telephone
contact and written communication.
通过直接销售,电话联系和书信方式协助酒店创造高度影响
·
To work closely with other
management personnel in a supportive and flexible manner, focusing on the
overall success of the hotel and the satisfaction of hotel guests.
密切地以支持和通融的态度与其他的管理人员合作,把重心集中在酒店的成功发展和酒店客人的满足上
·
To make sure that other Sales
employees work in a supportive and flexible manner with other departments, in
a spirit of “We work through Teams”.
确保让其它销售人员在支持和通融的态度环境下和其他的部门进行合作, 提倡 “团队精神"
Personnel
·
To assist in the recruitment
and selection of all Sales employees. To follow hotel guidelines when
recruiting and use a competency-based approach to selecting employees.
协助招募和筛选应聘的销售人员。当招募和在使用以资格基础方式选择职员时应以酒店指导方针为向导。
·
To ensure the punctuality and appearance of all Sales employees,
making sure that they wear the correct uniform and maintain a high standard
of personal appearance and hygiene, according to the hotel and department’s
grooming standards.
保证销售职员严守时间和高质量外表的观念, 依照酒店和部门仪容仪表的标准确保职员穿着正确的制服和保持高标准的个人外表和卫生
·
To conduct annual Performance Development Discussions and to support
employees in their professional development goals.
组织年度业绩发展的讨论和对于员工的专业发展目标给以帮助
·
To plan and implement
effective training programmes, including all the required Smart Selling Courses,
for employees in coordination with the Training Manager and Departmental
Trainers.
在培训经理和部门培训人员的帮助下,计划和贯彻有效的培训课程包括所有的必需的“销售锦囊”的课程。
·
To maximise the effectiveness of every Sales employee by developing
each of their skills and abilities through the appropriate training,
coaching, and/or mentoring.
通过提高个人技巧、能力，适当的训练，指导和教育，使销售人员达到最大的工作效力
·
To encourage employees to be
creative and innovative, challenging and recognising them for their
contribution to the success of the operation.
鼓励员工开拓创新，对他们的业务上的贡献和成绩给予激励和认可。
·
To support the implementation
of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and
Culture Characteristics.
提倡以人为本,贯彻和加强 Hyatt的价值和文化特性
·
To ensure that all employees
have a complete understanding of and adhere to employee rules and
regulations.
保证所有的员工完全理解和严格遵守员工的规章和准则
·
To ensure that employees
follow all hotel, company and local rules, policies and regulations relating
to fire and hazard safety, and security.
确定员工遵从与火灾和安全保卫方面相关联的所有的酒店,公司和与内部规则，政策和规章制度
·
To support the implementation
of changes as a result of the Employee Opinion Survey.
根据职员意见调查的结果给予相应的帮助和改进
·
To assist in the
implementation and ongoing monitoring of Personal Business Plans for all
Sales employees.
协助销售职员落实和跟踪监督他们的个人商业计划
Other
Duties
·
To maintain strong,
professional relationship with the relevant representatives from competitor
hotels, business
partners and other organisations.
努力和竞争酒店，商业伙伴以及其它组织的保持专业的合作关系。
·
To respond to changes in the
Sales function as dictated by the industry, company and hotel.
要严格按照行业，公司，酒店的规定对市场变化做出反应
·
To read the hotel's Employee
Handbook and have an understanding of and adhere to the hotel's rules and
regulations and in particular, the policies and procedures relating to fire,
hygiene, health and safety.
阅读酒店员工管理手册对其理解并严格按照酒店管理规章制度去做，特别要严格按照防火，卫生，健康，安全的管理条例及惯例去做
·
To attend training sessions
and meetings as and when required.
在必要时参加培训课程和会议
·
To carry out any other
reasonable
担负其它的合理责任和职责任务
