Position summary statement:
The Director, People & Culture provides leadership to the People & Culture Team while assuring a consistently high standard of operation/associate service within the team. He/She will be responsible for crafting and executing People & Culture strategies and plans for the Hotel to recruit, select, retain and develop associates to meet business needs. He/She is expected to implement policies and procedures initiated by Pan Pacific Hotels Group (PPHG) which will support the achievement of the preferred hospitality experience, business practices and local culture within the group that supports the growth and development of all Associates. He/She will promote human resource values by planning, managing and directing relevant human resource programs in the Hotel.
Primary Responsibilities:
Business Partner
• Manages workforce diversity with the General Manager and the Heads of Department.
• Interacts with the Heads of Departments in a way that demonstrates Human Resources (HR) support in addressing labour challenges and issues. Develops strategies by identifying HR issues; contributing information, analysis and recommends to support Hotel’s and/or PPHG’s direction and to be in line with overall objectives.
• Crafts HR strategies or programmes and/or implements and facilitates programmes as delivered from corporate strategic plan so that they are relevant within the property environment and organisation’s mission and values.
• Grows the Culture – Our Vision, Purpose & Values in order to radiate the internal work atmosphere, sense of place and belonging to our Associates within the property.
• Advises on the human capital related initiatives for the property, inclusive of associates relations, personnel practices and policy, compensation and benefits administration, performance management, labour relations and organisational development to the Executive Committee of the property.
Recruitment & Employment
• Prepares manpower requirements and establishes recruitment timeline.
• Manages and participates in recruitment efforts to acquire the most qualified and suitable personnel by recommending the most cost-effective recruitment channels.
• Administers all employment requisitions and employment contracts to ensure proper compliance, standards and procedures are met per the policies and business needs of PPHG and the Hotel.
• Supports the hotel management in reviewing and filling the pipeline of talents needed to ensure the organisation’s future growth.
• Facilitates manpower planning during budgeting exercise and ensures the compliance of approved headcount.
Learning & Development
• Identifies training needs and leads the development and implementation of general associate training, orientation, functional/professional training, management development programs and inter-company learning & development programs.
• Ensures training activities are planned to meet current and future hotel and associates’ needs. Develops and prepares training plan on an annual basis and monitor accordingly.
• Directs and sets plans for development of associates who are identified as “High Potential” and promotes internal career development.
• Facilitates and supports the Heads of Department in developing talents to maximise human capital potential.
• Develops and implement succession planning process to identify and develop internal talents with the potential to fill supervisory and key leadership positions in the Hotel.
Compensation, Benefits & Welfare
• Implements and administers salary and benefits plans to be competitive within the market and industry, as well as to ensure consistency within the company policy while maintaining internal equity.
• Participates in salary and benefit surveys and keeps abreast of market trends under the direction of the Corporate People & Culture. Makes relevant recommendations to the hotel management regarding trends and analysis, related to salary increase, Associates compensation and benefits.
• Manages and coordinates annual salary review and bonus payments in accordance to the guidelines of the Corporate People & Culture.
• Oversees all Associates benefits and insurance policies to ensure compliance to labour regulations and company policy
• Supervises and administers Associates payroll, and maintains an accurate payroll system.
• Drives activities to promote team building and engagement amongst the Associates.
• Ensures that Associate facilities are well-maintained and in accordance to standards set by Pan Pacific Hotels Group.
Performance Management
• Supports the Department Heads through monitoring, appraising and reviewing of associate contributions, productivity and quality of service.
• Facilitates half-yearly Performance Review exercise for all Associates in the property inclusive of process schedule, review interviews and follow up.
• Ensures that goals and objectives are developed and implemented by all Heads of Department, in consultation with the General Manager/ Executive Committee, and effectively communicated to all Associates.
• Works closely with Corporate People & Culture to facilitate the tracking of performance of Heads of Department and Associates of high potential.
Human Resources Operations
• Develops, updates and implements the relevant human resources policies and standards of procedures, including the employee handbook, and ensures they are relevant and effectively communicates to all Associates for proper implementation and understanding.
• Liaises with Corporate People & Culture for any implementation of corporate policies and procedures relevant to the hotel operations.
• Advises management in all aspects of human resources policies and local regulations, ensuring compliance to them.
• Participates in annual Budget exercise by forecasting and anticipating human resource requirements, trends, etc. and proposes resources and develops action plans to support overall results.
• Updates job knowledge by participating in conferences and educational opportunities and enhances network within the industry.
Human Resources Reporting and Information System
• Ensures proper maintenance and update all Associates’ personnel files, including personnel movement records.
• Ensures compliance of data integrity of information input into the HRMS.
• Prepares the necessary People & Culture reports to Hotel Management and Corporate Office on a periodic or ad-hoc basis.
Employee Relations and Communication
• Handles and manages associate relations, and provides advice to General Manager and management team to ensure a harmonized employee relationship and environment in the hotel and to build a positive working environment.
• Supports and guides the Department Heads in handling associate grievances and executing disciplinary actions. Ensures proper documentation, processes are adhered to and provide counselling where applicable.
• Ensures that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• Drives the delivery of Our People, Voices & Views Associate Satisfaction Survey in order to identify opportunities for improvement within the property and facilitates action planning with the Heads of Department.
• Provides platforms for communication with Associate to maximise engagement.
• Works closely with the Management team to promote retention of talents within the Hotel through Executive Coaching and motivation across the diverse population of our workforce.
Health & Safety
• Acts as a key member on the hotel’s safety committee to participate and support the hotel safety program.
• Works closely with the Safety and Security Manager to ensure that hotel in-house safety regulations are in compliance with the relevant safety and health regulations as set by the authorities and company policy.
Other Responsibilities
• Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group.
• Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Adheres to grooming and hygiene standards set by the Hotel.
• Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned.
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