Strong understanding of the data inter relations
Follow instructions carefully and able to provide feedback
Promotes Team work
Be reliable and well presented
Approachable and pleasing disposition
Displays a confident and professional manner
Exhibits high level of attention to detail
Displays flexibility and high energy levels
Deals efficiently with complaints and queries from associates
Demonstrates strong personal organisation and time management skills
Shows initiative and a sense of urgency
Willingness to learn
Able to work under pressure and meet tight deadlines
Meets hotel grooming standards
Be aware and abide by Equal Employment Opportunity and Affirmative Action legislation and the hotel's policies in regards to harassment prevention.
Work in a safe manner and abide by Occupational Health and Safety legislation and the hotel’s policies in regards to accident and incident reporting procedures.
Adhere to all standards and procedures as set out in the Staff Handbook and compliance with Ritz-Carlton’s Code of Conduct.
Deliver exceptional service to both the internal and external customer in line with the principles of the Ritz-Carlton philosophy.
Examine the room charges of guests staying at the hotel per the Room Count Sheet and Registration Cards prepared by the Front Office.
Verify the total sales amount agrees with the sales total in the Front Night Auditors report
For each Food & Beverage facility, review the sales by food & beverage checks.
For each Food & Beverage facility, verify that total of the Food & Beverage Cashiers record, total of the restaurant POS Settlement statement, and total of the food & beverage checks agree each other.