Job Summary 职位简述To be the initial point of contact for the resort customers by providing an exemplary guest contact experience. To provide all customers with the highest level of customer service, exhibiting interest, enthusiasm, and a professional image. Generate and maximize revenue opportunities and the highest levels of conversion out of Aquaventure, Lost Chambers, and Dolphin Cay calls and through various revenue programs通过提供示范性的客户联系经验,成为度假村宾客的初始联系人。 为所有宾客提供最高水平的客户服务,表现出兴趣,热情和专业形象。通过各种收入项目,创造并最大限度地增加收入机会,包括转化水世界、水族馆和海豚小岛的电话。Key Duties and Responsibilities主要义务和职责Adhere to the resort and department general policies, procedures, and standards.遵守度假村和部门总的政策,程序和标准。Adhere to the Grooming Policy of the resort without failure.遵守度假村的仪容仪表规定,不容有失。To Handle resort emergency calls adhering to the resort Emergency Policies and Procedures and refer calls to proper channels.遵守度假村紧急政策和程序来处理度假村紧急电话,并使这些电话拨打到正确的渠道。Understands customer expectations and act accordingly to various needs/requests, and gather information by asking the right questions, and listening to customers uncover unique needs.了解宾客期望,并根据各种需求/要求采取相应行动,通过提出问题收集正确的信息,并听取宾客提出的独特需求。