Under the general guidance and supervision of the Director of HR & Administration, the HR Supervisor Assist HR Associate Manager in charge of recruitment, employee wages, employee benefits and other personnel issues. He/she will help to promote employee satisfaction and ensure compliance with local and federal employment and labor laws, and maintains the highest level of standards in the luxury environment. 在人事行政总监的统一领导下，人力资源主管协助人事部长负责招聘、员工薪资、福利及其他人事部各项事务，协助促进员工的满意度，确保遵守地方雇佣和劳动法，达到在豪华环境里的最高满意度。 CORE WORK ACTIVITIES岗位主要工作职责 Administration 行政 ·           Take responsibility in areas of employee monthly attendance related and benefits report. 负责制作员工每月考勤相关报表、福利报表。 ·           Manage and update employee personnel file, monthly Ambassador attendance, social insurance and house fund. etc. records. 管理和更新员工的档案、每月考勤、社会保险、公积金造册。 ·            Maintain the HR computer system. 人事系统的维护。 Financial and Revenue Responsibilities 财务和收益责任 ·           Monitor HR computer system running properly and update employee information on time in order to ensure the employee monthly attendance report is correct. 监控电脑人事系统的运作正常及更新及时以确保每月员工考勤报表的准确性、及时性。 ·           Make sure the accurate of Social Insurance and Housing Fund deduction. 确保社会保险及住房公积金缴交的准确性。 Training and Human Resources 培训和人力资源 ·           Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation 确保提供给员工一个没有歧视、骚扰和危险的工作环境。 ·           Treat complaints of harassment and discrimination promptly and confidentially. 处理骚扰、歧视的投诉并且保密。 ·           Treat customers and colleagues from all cultural groups with respect and sensitivity. 对待来自不同文化背景的客人和同事都应给予尊重和体贴。 ·           Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 Guest Service Responsibilities 对客服务的责任 ·           Implements an effective employee relations and motivation program in hotel. 促进员工关系，调动员工积极性。 ·           Interacts with individuals outside the hotel including but not limited to, employee benefit representatives, applicants, government officials and members of the local community. 与负责管理员工福利和其他相关事务的政府官员，地方代表保持好联系。 ·           Greet and be generous to all guests and colleagues and always willing to offer the assistance 主动热情的回应客人及同事的需求，并提供帮助。 ·           Coordinate on CONNECT (community service) activities 协助筹备社区服务及福利活动。 Professional Technical Responsibilities 专业技术责任 ·           Supervises the attendance system maintain in each department. 监督各部门考勤系统的维护。 ·           Process employee social insurance and housing fund procedure. 负责员工社会保险及公积金手续。 ·           Ensure hotel employment contracts are signed in line with hotel policy and government law. 确保员工劳动合同的签订符合酒店政策及法律要求。 ·           Monitor employee attendance records, including employee leave statistic to ensure employee leave application form, monthly attendance form and monthly employee overtime and compensation summary form are consistent and correct and prepare respective monthly reports. 跟踪员工的出勤记录，包括各类假期的统计，确保员工假单、月底考勤表、每月员工加班补休汇总表的统一并准备月度报告。 ·           Assists in employee recruitment and screening system. 协助人事招聘及筛选工作。 ·           Prepare and submit periodic personnel reports such as the notices for employee probation complete, labour contract renew promotion and monthly employee leave summary etc. 定期准备并上交人事报表、表单、信函，如：员工试用期转正通知、合同续签通知、员工晋升祝贺信函、员工晋升确认函、每月员工假期统计表等。 ·           Follow up Personnel Action Form for employees. 跟进员工人事变动事宜。 ·           Prepare and submit periodic employee attendance related reports. ·           定期准备并上交员工考勤相关报告。 ·           Monitor and review hotel benefits and compensation and recommend to HR Associate Manager of the changes as appropriate. 关注酒店的员工福利和补助情况，如有变化，向人力资源部长汇报。 ·           Ensure employee from other cities have temporarily resident certificate and update on time. 确保外地员工办理了暂住证并及时更新。 ·           Ensure the salary and wages issue for resignation employee and manage the resignation employee personal file. 确保离职员工的薪资发放及离职人员档案管理。 ·           Counsel employee salary and wages related questions and other personnel requirement. 对酒店员工进行薪资等相关问题及其他人事咨询。 ·           Coordinates functions and activities with other departments. 协调与其他部门的工作和活动。 Miscellaneous 其他 ·           All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有员工在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。 ·           All employees may be assigned to other duties in the hotel as and when required by business levels. 当涉及到商业层面时员工须签署酒店内相关其他责任。 General Duties: 一般职责： ·           Abide by Hotel’s and Department’s policy & procedure. 遵守酒店及部门的各种规章制度。 ·           Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目。 Health and Safety 健康与安全 ·           Ensure that all potential and real Hazards are reported immediately and rectified 确保所有潜在的和实际的危险是被立即报告和纠正的。 ·           Be fully conversant with all departmental Fire, Emergency procedures 熟悉各个部门的消防、紧急情况的处理程序。 ·           Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and Employees 为了客人们和员工的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。 ·           Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人生和财产安全。 ·           Ensure all employees within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有员工都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 ·           Use safe manual handling techniques and practice safe work habits following Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密制度 ·           Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hotel Internet and Email policy 确保保密和安全的存储所有知识产权和数据，包括所有印刷品和电子软件。遵守酒店互联网和电子邮件政策。 ·           Ensure Hotel, Customer and employees information or transactions are kept confidential during or after employment with the company.  保证酒店、客户和员工的信息，交易期间或在公司就业后信息保密。 To be fully conversant with: 需要遵守的 ·           Hotel fire procedures 酒店消防规则 ·           Hotel security procedures 酒店保安规则 ·           Hotel Health and Safety policy and procedures ·           酒店健康与安全政策和规则 ·           Hotel Facilities and attractions 酒店设备设施和功能介绍 ·           Hotel standards of operation and departmental procedures 酒店运营部门程序标准 ·           Keys of Luxury and Appearance guidelines 奢华体验的关键和仪容仪表指导原则 ·           Methods of accepted payment of the company 公司的财务政策 ·           Short and long term company marketing promotions 短期和长期的公司市场推广项目 NOTE： 备注： ·           This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. 本文件反映的相关岗位职责以尽数列出，其内容会根据业务和环境的要求阶段性变化。相应变化将与该岗位员工沟通，并且岗位职责描述也将根据实际情况进行修改。 nder the general guidance and supervision of the Director of HR & Administration, the HR Supervisor Assist HR Associate Manager in charge of recruitment, employee wages, employee benefits and other personnel issues. He/she will help to promote employee satisfaction and ensure compliance with local and federal employment and labor laws, and maintains the highest level of standards in the luxury environment. 在人事行政总监的统一领导下，人力资源主管协助人事部长负责招聘、员工薪资、福利及其他人事部各项事务，协助促进员工的满意度，确保遵守地方雇佣和劳动法，达到在豪华环境里的最高满意度。 CORE WORK ACTIVITIES岗位主要工作职责 Administration 行政 ·           Take responsibility in areas of employee monthly attendance related and benefits report. 负责制作员工每月考勤相关报表、福利报表。 ·           Manage and update employee personnel file, monthly Ambassador attendance, social insurance and house fund. etc. records. 管理和更新员工的档案、每月考勤、社会保险、公积金造册。 ·            Maintain the HR computer system. 人事系统的维护。 Financial and Revenue Responsibilities 财务和收益责任 ·           Monitor HR computer system running properly and update employee information on time in order to ensure the employee monthly attendance report is correct. 监控电脑人事系统的运作正常及更新及时以确保每月员工考勤报表的准确性、及时性。 ·           Make sure the accurate of Social Insurance and Housing Fund deduction. 确保社会保险及住房公积金缴交的准确性。 Training and Human Resources 培训和人力资源 ·           Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation 确保提供给员工一个没有歧视、骚扰和危险的工作环境。 ·           Treat complaints of harassment and discrimination promptly and confidentially. 处理骚扰、歧视的投诉并且保密。 ·           Treat customers and colleagues from all cultural groups with respect and sensitivity. 对待来自不同文化背景的客人和同事都应给予尊重和体贴。 ·           Identify and deal with issues which may cause cross cultural conflict or misunderstanding. 识别和处理可能导致跨文化冲突或误解的问题。 Guest Service Responsibilities 对客服务的责任 ·           Implements an effective employee relations and motivation program in hotel. 促进员工关系，调动员工积极性。 ·           Interacts with individuals outside the hotel including but not limited to, employee benefit representatives, applicants, government officials and members of the local community. 与负责管理员工福利和其他相关事务的政府官员，地方代表保持好联系。 ·           Greet and be generous to all guests and colleagues and always willing to offer the assistance 主动热情的回应客人及同事的需求，并提供帮助。 ·           Coordinate on CONNECT (community service) activities 协助筹备社区服务及福利活动。 Professional Technical Responsibilities 专业技术责任 ·           Supervises the attendance system maintain in each department. 监督各部门考勤系统的维护。 ·           Process employee social insurance and housing fund procedure. 负责员工社会保险及公积金手续。 ·           Ensure hotel employment contracts are signed in line with hotel policy and government law. 确保员工劳动合同的签订符合酒店政策及法律要求。 ·           Monitor employee attendance records, including employee leave statistic to ensure employee leave application form, monthly attendance form and monthly employee overtime and compensation summary form are consistent and correct and prepare respective monthly reports. 跟踪员工的出勤记录，包括各类假期的统计，确保员工假单、月底考勤表、每月员工加班补休汇总表的统一并准备月度报告。 ·           Assists in employee recruitment and screening system. 协助人事招聘及筛选工作。 ·           Prepare and submit periodic personnel reports such as the notices for employee probation complete, labour contract renew promotion and monthly employee leave summary etc. 定期准备并上交人事报表、表单、信函，如：员工试用期转正通知、合同续签通知、员工晋升祝贺信函、员工晋升确认函、每月员工假期统计表等。 ·           Follow up Personnel Action Form for employees. 跟进员工人事变动事宜。 ·           Prepare and submit periodic employee attendance related reports. ·           定期准备并上交员工考勤相关报告。 ·           Monitor and review hotel benefits and compensation and recommend to HR Associate Manager of the changes as appropriate. 关注酒店的员工福利和补助情况，如有变化，向人力资源部长汇报。 ·           Ensure employee from other cities have temporarily resident certificate and update on time. 确保外地员工办理了暂住证并及时更新。 ·           Ensure the salary and wages issue for resignation employee and manage the resignation employee personal file. 确保离职员工的薪资发放及离职人员档案管理。 ·           Counsel employee salary and wages related questions and other personnel requirement. 对酒店员工进行薪资等相关问题及其他人事咨询。 ·           Coordinates functions and activities with other departments. 协调与其他部门的工作和活动。 Miscellaneous 其他 ·           All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. 所有员工在工作中都被要求遵守直接主管所发出的一切合理要求，并且遵循、完成工作。 ·           All employees may be assigned to other duties in the hotel as and when required by business levels. 当涉及到商业层面时员工须签署酒店内相关其他责任。 General Duties: 一般职责： ·           Abide by Hotel’s and Department’s policy & procedure. 遵守酒店及部门的各种规章制度。 ·           Perform other related duties & special projects as assigned by the supervisor 随时执行上级分配的其他相关任务或特殊项目。 Health and Safety 健康与安全 ·           Ensure that all potential and real Hazards are reported immediately and rectified 确保所有潜在的和实际的危险是被立即报告和纠正的。 ·           Be fully conversant with all departmental Fire, Emergency procedures 熟悉各个部门的消防、紧急情况的处理程序。 ·           Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and Employees 为了客人们和员工的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。 ·           Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人生和财产安全。 ·           Ensure all employees within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others 确保所有员工都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。 ·           Use safe manual handling techniques and practice safe work habits following Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution. 遵循健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。 Confidentiality 保密制度 ·           Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Hotel Internet and Email policy 确保保密和安全的存储所有知识产权和数据，包括所有印刷品和电子软件。遵守酒店互联网和电子邮件政策。 ·           Ensure Hotel, Customer and employees information or transactions are kept confidential during or after employment with the company.  保证酒店、客户和员工的信息，交易期间或在公司就业后信息保密。 To be fully conversant with: 需要遵守的 ·           Hotel fire procedures 酒店消防规则 ·           Hotel security procedures 酒店保安规则 ·           Hotel Health and Safety policy and procedures ·           酒店健康与安全政策和规则 ·           Hotel Facilities and attractions 酒店设备设施和功能介绍 ·           Hotel standards of operation and departmental procedures 酒店运营部门程序标准 ·           Keys of Luxury and Appearance guidelines 奢华体验的关键和仪容仪表指导原则 ·           Methods of accepted payment of the company 公司的财务政策 ·           Short and long term company marketing promotions 短期和长期的公司市场推广项目 NOTE： 备注： ·           This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. 本文件反映的相关岗位职责以尽数列出，其内容会根据业务和环境的要求阶段性变化。相应变化将与该岗位员工沟通，并且岗位职责描述也将根据实际情况进行修改。