招餐饮服务主管和高级主管
Customer Service对客服务
Ensure the delivery of brand promise and provide
exceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
Provide excellent service to internal customers in
other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
Handle all guest and internal customer complaints
and inquiries in a courteous and efficient manner, following through to make
sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Maintain positive guest and colleague interactions
with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
Establish a rapport with guests maintaining good
customer relationships.
与客人建立并保持良好的客户关系。
Financial 财政
Focus attention on improving productivity levels and
the need to prudently manage utility/payroll costs within acceptable guidelines
ensuring optimum deployment and energy efficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Assist to ensure that the outlet is operated in line
with maximizing profit while delivering on the brand promise.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Assist the Outlet Assistant Manager to achieve the
monthly and annual personal target and the outlet’s revenue.
协助餐厅助理经理达到月度和年度个人目标和餐厅营业收入。
Ensure that all hotel, company and local rules,
policies and regulations relating to financial record keeping, money handling
and licensing are adhered to, including the timely and accurate reporting of
financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Assist in the inventory management and ongoing
maintenance of hotel operating equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Ensure new technology and equipment are embraced,
improving productivity whilst taking work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。
Operational
营运
Embrace
all the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outlets
while providing enough training to staff and checking in a daily basis with
immediate corrective actions in place.
遵循所有福布斯标准和九龙仓酒店管理集团对尼依格罗品牌的期待，确保这些期待和标准在餐饮部实施。同时确保提供到给员工相应足量的培训，每天对此项目进行监管并且时刻纠正员工的行为。
Work closely with other Outlet Managers in a
supportive and flexible manner, focusing on the overall success of the hotel
and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Ensure that Food and Beverage colleagues work in a
supportive and flexible manner with other departments, in a spirit of “We work
through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Have a thorough knowledge and understanding of all
food and beverage items in the menu and the ability to recommend Food and
Beverage combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
Ensure that the outlet is kept clean and organized,
both at the front as well as the back of house.
在每次用餐结束后清理台面或餐桌并重新摆台。
In the absence of Assistant Outlet Manager, conduct
daily pre-shift briefings to colleagues on preparation, service and menu.
在助理经理不在时，给员工进行日常关于餐前准备、服务及菜单的例会。
Assist to liaise with the Kitchen and Beverage
Department on daily operations and quality control if appropriate.
针对每日营运和质量控制，协助与厨房及酒水部门密切沟通。
Perform the function of cashier and responsible for
Infrasys cashiering procedure.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
Verify all credit cards presented by guest within
validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verify cash received ensuring only genuine money
been collected.
核对收取的现金，确保所收现金都是真钞。
Be a hands-on captain and be present at all times in
the Outlet, especially during busy periods.
做一个有执行能力的主管并时常出现在部门，特别是部门繁忙时。
Ensure par stock level of all items and guest
supplies according to hotel requirement.
按照要求维持所有物品和客用品的标准库存量。
Other
Duties 其他职责
Exercise responsible supervisory behavior at all
times and positively representing the hotel team and WHM.
在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店管理集团。
Understand and strictly adhere to Rules and
Regulations established in the Colleague Handbook and the hotel’s policies
concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
Ensure high standards of personal presentation and
grooming.
确保高标准的个人形象和仪容仪表。
Respond to changes in the Food and Beverage function
as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Attend training sessions and meetings as and when
required.
需要时参加培训课程和会议。
Carry out any other reasonable duties and
responsibilities as assigned.
执行分派的任何合理任务和额外职责。
