【职位描述】
宾客服务
Customer Service
n 时刻为客人提供礼貌专业的服务。
Provides a courteous and professional service at all times.
n 提供及时、有效而个人化的服务，确保达到专业、高品质的工作水准。遇到不能解决的问题时，迅速汇报，确保高效的服务。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
n 与同事保证良好的沟通和和睦的人际关系。
Maintains positive guest and colleague interactions with good working relationships.
营运
Operational
n 全面落实酒店餐饮部的各项标准。
Ensures that all company minimum brand standards have been implemented.
n 团队协作，主动灵活待客，顾客至上，酒店的大局为重。
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
n 根据不同的要求，切配各种蔬菜和水果。
Washes, peels, cuts, and seeds vegetables and fruits.
n 根据不同的要求，清洗，切配，和绞碎各种肉类，家禽和海鲜。
Cleans, cuts, and grinds meats, poultry, and seafood.
n 根据不同的要求，给配菜裹面包屑，面粉和面糊。
Dips food items in crumbs, flour, and batter to bread them.
n 根据不同的要求，调制酱料。
Stirs and strains soups and sauces.
n 根据不同的要求，确定配料的量。
Weighs and measures designated ingredients.
n 为各个炉灶间传递锅，壶，食物。从仓库领取原料并保存好记录。
Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
n 在规定地点存放食物。
Stores foods in designated areas.
n 打扫工作间，仪器和餐具，隔离并及时转移垃圾。
Cleans work areas, equipment and utensils, segregates and removes garbage.
n 为厨师传递所需品，器具和一些轻便的仪器。
Distributes supplies, utensils, and portable equipment.
n 根据不同的要求，为菜肴切配肉类。
Carves various cooked meats.
n 协助保证食品的质量。
Assists in quality control of items.
n 协助完善出品的卖相。
Sets up presentations.
人事
Personnel
§ 有效向各级别员工传达关于凯悦集团的人员管理手册，展示并加强凯悦的信念、价值观和文化。
Effectively communicates Hyatt The People PlayBook, demonstrating and reinforcing Hyatt’s Purpose, Values and Culture Characteristics to all levels of associates.
§ 积极向员工宣传“雇员体验调查”中的问题并答疑解惑。
Promote Hyatt “Colleague Pulse Survey” and answer questions from associates.
其他
Other Duties
n 保证高标准的个人仪表。
Ensures high standards of personal presentation and grooming.
n 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
n 熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。
Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
n 根据安排出席酒店和部门的培训以提高技能和知识。
Attends training sessions and meetings as and when required.
n 严格执行额外的合理的任务和职责。
Carries out any other reasonable duties and responsibilities as assigned.
【任职要求】
1、同岗位工作经验半年以上。
2、接受过专业技术训练。
3、身体健康，精力充沛。
