JOB SUMMARY Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience· 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR· 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations· Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.· Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.· Evaluating if Operations Team is meeting service needs and provides feedback to operations team.· Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.· Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.· Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.· Working with team to put sustainable work processes and systems in place that support the execution of the strategy.· Reviewing reports and financial statements to determine Rooms operations performance against budget.· Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams· Ensuring employees are treated fairly and equitably.· Celebrating successes and publicly recognizes the contributions of team members.· Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.· Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders· Attending owners meetings and provides meaning or context to the rooms operational and financial results.· Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability· Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.· Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.· Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.· Focusing on maintaining profit margins without compromising guest or employee satisfaction.· Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience· Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.· Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.· Ensuring core elements of the service strategy are in place to produce the desired results.· Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.· Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
一、Key Responsibilities 职责概述Job Summary职责概述Participate in the management of the hotel on behalf of the group,as well as assist and supervise the hotel management company to carry out the all operating activities according to the established business plan and budget ,and also implement?the group's instructions to ensure the perfect and safe operating environment.代表集团参与酒店的经营管理，协助并监督酒店管理公司按既定的经营计划和预算开展经营业务、贯彻集团的各项指示，保障酒店良好、安全的经营环境。二、Essential Duties and Responsibilities主要职责和责任1. Directly responsible for the deputy general manager of poly hotel management company;直接对保利酒店管理公司副总经理负责。2.Assist and supervise the management of the hotel operation on behalf of the owner and coordinate the stakeholders’ relationship between hotel management company and owner party, as well as ensure the rights of the?company to be legally reflected;代表公司协助并监督酒店的管理运营，并协调酒店管理方与业主方之间的利益关系，确保公司的合法权益得到体现。3.Coordinate the friendly cooperation relationship between owner and the hotel management company fully ,to ensure?the hotel management contract to be implemented smoothly, as well as be fair and pleasant;全面协调公司与酒店管理公司的友好合作关系，切实保证酒店管理合同能够顺利、公正、愉快的执行。4. Report the hotel matters timely, completely and accurately to the company and also establish and strengthen perfect?the report system ;酒店重要事项及时、完整和准确地向公司请示和汇报，建立健全请示报告制度。5.Participate in the major decision of the hotel's business problem , and assist to manage the public relations of?company better , as well as perform the social responsibility of the enterprise well and build a harmonious ,safe?operating environment;参与酒店重大业务问题的决策，协助管理公司做好公共关系，履行企业的社会责任，营造酒店良好、安全的经营环境。6.Participate in the delivery acceptance of hotel property, checkup the all preparatory work about Opening operation?of the hotel management company ;参与酒店物业的交付验收，审查酒店管理公司开业和运营的各项准备工作。7.Review and evaluate the annual operating budget and final accounts report of the hotel which are formulated by General Manager ;审核、评估酒店总经理拟定的酒店年度经营预算和决算报告。8.Audit and estimate the annual salary budget and final accounts report f the hotel which are formulated by?General Manager ;审核、评估酒店总经理拟定的酒店年度薪酬预算和决算报告。9.Audit and estimate the annual marketing budget and final accounts report of the hotel which are formulated by?General Manager;审核、评估酒店总经理拟定的酒店年度营销预算和决算报告。10.Supervise and guide the work of Management personnel’s appointed by owner,meanwhile proposed the?assessments to the company regularly;监督指导公司派驻酒店管理人员的工作，定期向公司提出评估意见。11.Audit the personnel administrative system and the personnel employment of the important position of the hotel, as?well as promote the modern enterprise culture to be more positive, sustainable and healthier ;审核酒店的各项人事行政制度和重要岗位的人事聘用，推动酒店形成积极、健康、可持续发展的现代企业文化。12.Supervise ,inspect and participate in the hotel financial work ,such as :daily financial management, procurement?management, cash flow management, and liability management to protect the interests of the company?from being violated;监督考核并参与酒店日常的财务管理，采购管理，现金流管理，负债管理等各项财务工作，保护公司利益不受侵害。13. Supervise and guide the hotel finance department to implement the relevant state taxation, laws, regulations and?standards legally ,while stop and correct the unlawful financial behavior in time and report to the company.监督指导酒店财务部门执行国家有关财税、法律、法规和准则，保证合法性，对于违反法律及公司规定的财务行为及时制止、纠正并上报公司。14.Responsible for checking the each work process and operating standards of the hotel finance and the related?work , to ensure the process be lawful, reasonable and feasible;负责审核酒店财务及与财务相关的各项工作流程及操作标准，保证各流程的合法、合理和可行。15.Supervise and inspect the hotel accounting, cost control of operation; and participate in the hotel tax and audit?work;监督检查酒店会计核算、会计处理和成本控制的运作；参与酒店纳税筹划及审计工作。16. Check the financial statements, business report, sales report, contract personnel report, contract and other?important work report of the hotel, and timely report to the company in truce as well as provide professional?assessment regularly ;审核酒店各项财务报表、营业报表、销售报表、人事报表、合同合约和其他重要工作报表、报告，按时、如实地向公司汇报酒店的财务状况和经营状况，定期向公司提供专业评估意见。17.Supervise and exam the implementation of the hotel asset management and maintenance, to ensure its integrity?and smooth operation;监督考核酒店资产管理、使用、维护的执行情况，保证其完整性及良性运转。18. Performs any other duties or responsibilities required by Company.根据公司要求履行其他责任和义务。三、REQUIRED QUALIFICATIONS 资质要求1. Required Skills / Certificate 技能 / 证书2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件3. English Language Level: Fluent in English spoken and written is preferred 英语水平：口语与书写流利为佳Qualifications 资格1.Team Focused 关注团队:Support colleagues 给予同事支持Explain what to do and the reason 阐述工作任务及其原因2. Action Oriented 行动导向Strives to deliver consistently 力争始终如一的完成工作Focus on details and standards 关注个人工作的细节和标准3. Passionate工作热情Understand guests’demand and the market 理解客户的需求和市场Create a positive environment for changing 为变革创造一个积极的环境4. Business skills 业务技能Understand the short-term opportunities of reform 了解短期的变革机会Understand the profit model 了解企业如何盈利Experience 经历要求1. Hotel management major(tourism management), bachelor degree or above;酒店管理专业（旅游管理类）专业本科以上学历。2. Age above 40, with more than 5 years experience as hotel general manager, deputy general manager, resident?manager or the director of department;年龄40以上，拥有5年以上酒店总经理、副总经理、驻店经理或部门总监等管理经验。3. Have five-star experience in international brand hotel management companies. Familiar with hotel operation and?management business, hotel daily operation and service standard;有五星以上国际品牌酒店管理公司工作经验。熟悉酒店经营和管理业务，熟知酒店日常运行标准与服务规范。4. well-connected in hospitality industry;有深厚的行业人脉资源。5. Familiar with the related state laws, regulations, and policies about finance, financial, securities ,tax and audit;熟悉金融、财会、证券、税收、审计等国家有关法律、法规、政策。6. Have the profound understanding and rich experience to the operation and management of the state-owned?enterprises;对国有企业的运作与管理规范有深刻的认识与丰富的经验。7. Have the sufficient knowledge and experience to the high-profile government reception standards;对高规格的政府接待活动标准有充分的认识与经验。8.Strong in leadership skills, judgment and decision-making ability, public relations ability, good communication skill?and business negotiation ability;具有较强领导能力、判断与决策能力、公关能力，良好的沟通协调能力、商务谈判能力。9. Have a good professional ethics and professional spirit, and possess a strong sense of responsibility and?belongingness;具有良好的职业道德操守和敬业精神，对企业有强烈的责任感和归属感。
岗位要求：一、学历与专业要求：本科以上相关管理专业学历。个人形象佳，英文表达能力流利，曾服务国际联号酒店或海外工作经历优佳）。二、工作经验要求：有5年以上四、五星级品牌酒店同等工作经历，具有2家以上高星级酒店管理经验及业绩三、相关知识技能要求：1、熟悉国际酒店经营和管理业务，熟悉酒店集团运作模式，熟知酒店日常运行标准和服务规范。2、具有良好的市场营销运作经验，并能有效地策划企业各项商业活动。3、具有敏锐的洞察力，优秀的分析、判断决定能力，组织协调能力和经营能力。4、具有良好的敬业精神和责任心；对财务预算、成本控制具有极强的管理能力；能够创造良好的经济效益和社会效益。5、具敏锐的市场预测和拓展能力、先进的管理理念及良好的执行能力。职位描述：1、向事业部营运总监负责， 参与酒店的经营决策会议，代表事业部参与酒店的经营监督及管理工作。2、参与对酒店管理公司的服务水平、运营状况等进行管理，进行现场巡查和日常监督管理。对酒店管理公司管理水平等方面给出评价，提出运营改善建议。3、协助酒店总经理进行酒店管理工作，领导全体员工努力工作，完成酒店所确定的各项目标并抓好直接分管部门的工作。4、协助总经理制定酒店经营方针、管理目标，领导制定规章制度和服务操作规范，规定各级员工的职责并监督执行。5、负责与政务部门沟通联系并保持良好的合作关系。与各界人士保持良好的公共关系。6、协助总经理建立健全酒店组织系统，使之合理化、精简化、效率化，协调各部门及下属之间的关系，创造一个高效率运行的酒店工作系统。7、督促和监督财务部门做好成本控制、财务预算等工作；检查收支情况，检查应收账款和应付账款，指导财务管理工作。8、协助总经理有重点地定期巡视公共场所及各部门工作情况，检查服务质量，领导质检工作。9、 协助总经理负责规划建设企业文化，营造良好的企业文化氛围。抓好思想政治教育工作，打造优秀的、团结的管理团队。
岗位职责1. 全面负责酒店的经营管理。2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。3. 负责实现酒店的营业收入指标和利润指标。4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。8. 做好酒店机构设置、员工编制及重要人事变更。9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。岗位要求1. 大专以上学历，相关管理专业。2. 从事四星级酒店工作10 年以上，具有X年以上相关高层管理工作经验。3. 熟悉酒店各部门服务及管理流程。4. 善于管理和经营团队，事业心强。5. 有较强的沟通、计划、决策和综合判断能力。
1. Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage, and labor costs.参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。2. In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for our guests.与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。3. Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。4.Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。5.Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends.为酒店管理本地餐饮市场营销计划；参加和维护整个系统的餐饮市场营销计划和促销活动。6. Have related resort working experience.拥有度假型酒店工作经验优先考虑。
JOB SUMMARY Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience4-year bachelor's degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area.ORMaster's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area. CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision MakingDevelops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.Analyzes information, forecasts sales against expenses and creates annual budget plans.Compiles information, analyzes and monitors actual sales against projected sales.Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.Thinks creatively and practically to develop, execute and implement new business plansCreates the annual operating budget for the property.Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.Implements a system of appropriate controls to manage business risks.Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.Analyzes financial data and market trends.Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.Provides on going analytical support by monitoring the operating department’s actual and projected sales.Produces accurate forecasts that enable operations to react to changes in the business. Leading Finance TeamsUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.Oversees internal, external and regulatory audit processes.Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.Conducts annual performance appraisals with direct reports according to standard operating procedures. Anticipating and Delivering on the Needs of Key StakeholdersAttends meetings and communicating with the owners, understanding the priorities and strategic focus.Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).Advises the GM and executive committee on existing and evolving operating/financial issues.Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.Demonstrates an understanding of cash flow and owner priorities.Manages communication with owners in an effective manner.Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.Facilitates critique meetings to review information with management team. Developing and Maintaining Finance GoalsEnsures Profits and Losses are documented accurately.Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.Submits reports in a timely manner, ensuring delivery deadlines.Develops and supports achievement of performance goals, budget goals, team goals, etc.Improves profit growth in operating departments.Reviews audit issues to ensure accuracy.Monitor the purchasing process as applicable. Managing Projects and PoliciesGenerates and provides accurate and timely results in the form of reports, presentations, etc.Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).Ensures compliance with management contract and reporting requirements.Ensures compliance with standard and local operating procedures.Ensures compliance with standard operating procedures. Managing and Conducting Human Resource ActivitiesEnsures team members are cross-trained to support successful daily operations.Ensures property policies are administered fairly and consistently.Ensures new hires participate in the department’s orientation program.Ensures new hires receive the appropriate new hire training to successfully perform their job.Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.Conduct performance review process for employees.Participates in hiring activities as appropriate.
JOB SUMMARY The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CANDIDATE PROFILE Education and Experience2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.OR4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Human Resources StrategyExecutes and follows-up on engagement survey related activities.Champions and builds the talent management ranks in support of property and region diversity strategy.Translates business priorities into property Human Resources strategies, plans and actionsImplements and sustains Human Resources initiatives at the property.Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.Creates value through proactive approaches that will affect performance outcome or control cost.Monitors effective use of myHR by property managers and employees.Leads and participates in succession management and workforce planning.Responsible for Human Resources strategy and execution.Serves as key change manager for initiatives that have high employee impact.Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment ProcessAnalyzes open positions to balance the development of existing talent and business needs.Serves as coach and expert facilitator of the selection and interviewing process.Surfaces opportunities in work processes and staffing optimization.Makes staffing decisions to manage the talent cadre and pipeline at the property.Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.Monitors sourcing process and outcomes of staffing process.Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation StrategyRemains current and knowledgeable in the internal and external compensation and work competitive environments.Leads the planning of the hourly employee total compensation strategy.Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development ActivitiesEnsures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.Serves as resource to property Human Resources staff on employee relations questions and issues.Continually reinforces positive employee relations concepts.
工作职责： 1.监督指导酒店会计核算工作，审核并按时上报各项报表；2.审核并按时上报经营预算等；3.监督指导酒店资金的使用及财务收支活动；4.监督指导酒店资产管理工作；5.参与酒店经营分析会，对酒店经营成果和财务状况进行分析，并提出合理化建议；6.主持酒店的财务管理工作。 任职要求： 1.2年以上同等岗位工作经验；2.中级及以上职称、注册会计师执业资格优先。
Director of Finance & Business Support (Owner) 酒店业主财务总监
- 2020-04-02 08:32:35
一、KEY RESPONSIBILITIES主要职责Job Summary职责概述Coordinate the hotel the financial management work synthetically , on behalf of the owner side,assist the hotel General Manager and DOFBS in the financial management of the hotel, as well as follow up and supervise the completion of the various financial indicators according to owner request.综合协调酒店的各项财务管理工作，代表业主方协助酒店总经理和酒店财务总监进行酒店的财务管理工作，并按照业主方要求协调跟进和监督管理酒店各项财务指标的完成情况。Essential Duties and Responsibilities主要职责和责任1. On behalf of the owner party’s benefit to be the hotel DOFBS(Owner’s ), coordinate the? pre-opening preparatory work ?and the financial management work, as well as follow up and supervise the completion of the various financial indicators according to owner request and make recommendations to the hotel management..代表业主方出任酒店业主财务总监，综合协调酒店开业前的各项筹备工作以及开业后的财务管理工作，按照业主的要求协调跟进和监督酒店的各项财务指标的完成，并向酒店管理方提出建议。2. Coordinate and supervise the hotel financial accounting procedures, control the financial revenues and expenditures of various departments, review their annual financial plan, annual reports and statistics, audit and control the purchase plan of fixed assets, and low value assets , ensure the supply of funds as well as carry out the financial management measures, and the financial training.负责协调和监督全酒店财务核算程序，控制各部门的财务收支，审核年度财务计划、年报表、统计报表，审核并控制固定资产及低值易耗品尝的购置计划，保证资金供应，落实财务管理措施，负责督导财务人员的各项培训。3. Check the hotel management budget, and give the professional advice according to owner’s requirement;审核酒店管理方提供的预算，并根据业主要求提出专业意见。4. Provide the effective suggestions for the management about the relevant laws and regulations, insurance, tax, auditing, and banking, etc;能在相关法规、保险、税务、审计、银行等方面，对管理层提供有效建议。5. Monitor and evaluate the hotel's annual budget, meanwhile keep the real-time coordination with the hotel, promote the realization of the management goal, maximize economic beneficial effect to speed up the return on investment;对酒店年度预算进行监控和评估，与酒店的实时协调，推进经营目标的实现，最大限度地提高经济效益以加快投资回报。6. Within the scope of business,carry on the effective management of working capital and the company's cash flow through a high level of financial control to protect company's assets;在经营范围内通过高水平的财务控制来保护公司资产，对运作资金及公司的现金流进行有效的管理。7. Guide the financial management, accounting, accounting supervision work of hotel ;指导酒店做好财务管理、会计核算、会计监督工作。8. Guide the financial management of the hotel rules and regulations, supervise and inspect of the hotel financial operations and the balance of the funds, as well as help to establish and improve the internal financial management and monitoring mechanisms;指导酒店财务管理方面的规章制度，监督检查酒店财务运作和资金收支情况，帮助建立健全内部财务管理与监控机制。9. Put forward to the auditing opinions before the large hotel economic business decisions,such as loan guarantees and other major economic transaction and operational matters , and make inspection and supervision of the decision-making and implementation procedures ;在酒店大额资金调度、贷款担保等重大经济业务事项的决策之前，提出审查意见，并对其决策和执行的程序进行检查监督。10. Audit the important external financial statements and reports;审核对外报送的重要财务报表和报告。11. Responsible for the Liaison work between fiscal, taxation, banking, and insurance department.负责与财政、税务、银行、保险等部门的联络工作。12. Perform any other duties or responsibilities as required by Company.根据公司要求履行其他责任和义务。二、REQUIRED QUALIFICATIONS 资质要求1. Required Skills / Certificate 技能 / 证书2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件3. English Language Level: Fluent in English spoken and written is preferred 英语水平：口语与书写流利为佳Qualifications 资格1. Team Focused 关注团队:Support colleagues 给予同事支持Explain what to do and the reason 阐述工作任务及其原因2. Action Oriented 行动导向Strives to deliver consistently 力争始终如一的完成工作Focus on details and standards 关注个人工作的细节和标准3. Passionate工作热情Understand guests’demand and the market 理解客户的需求和市场Create a positive environment for changing 为变革创造一个积极的环境4. Business skills 业务技能Understand the short-term opportunities of reform 了解短期的变革机会Understand the profit model 了解企业如何盈利Experience 经历要求1. Bachelor degree in financial management and the related majors;本科学历，财务管理相关专业。2. Have 8 years working experience in hotel accounting or finance, with 5 years experience in same position of?financial management, and if an financial management working experience in the international brand hotel is preferred;需有8年以上酒店会计或财务工作经验，其中5年以上同等职位的财务管理经历，有国际品牌酒店财务管理工作经历者优先。3. Familiar with the accounting software ,office software,and the international hotel financial information management system;熟练掌握财务软件和办公软件运用，熟悉国际酒店财务信息管理系统。4. Fluent in oral English, and communicate with the foreign management with no barrier;英语流利，能与外方管理方无障碍沟通。5. Proficient in the financial management knowledge of financial budget, analysis , familiar with the dynamic and?development trend of the hotel industry , as well as have the knowledge and practice of the modern hotel financial management system ;精通财务预算、分析，具备优良的财务管理知识，熟悉酒店行业的动态及运营发展趋势，对现代化酒店财务管理模式有系统的了解和实践。
一、Key Responsibilities 职责概述Assist Hotel General Manager provides leadership and operation to ensure the efficient, effective and profitable operation of the Hotel on a long term basis.协助酒店总经理确保酒店长期处于高效的、有效的和赢利的经营状态。 二、Essential Duties and Responsibilities 主要职责和责任1. Assist Hotel General Manager establish hotel's business plan, development planning and management policy;协助总经理确立酒店的经营计划、发展规划及经营方针。2. Study and grasp the market change and development situation, assist Hotel General Manager make market expansion plans and price system;研究并掌握市场变化和发展情况，协助总经理制定市场拓展计划和价格体系。3. Be responsible for the in charge of department work;全面负责分管部门工作。4. Enhance hotel safety management;加强酒店的安全管理工作。5. To follow up other tasks which assigned by superior;完成公司领导交办的其他工作。 三、Requried Qualifications 资质要求1. Required Skills / Certificate 技能 / 证书2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件3. English Language Level: Fluent in English spoken and written is preferred 英语水平：口语与书写流利为佳 Qualifications 资格1. Team Focused 关注团队:Support colleagues 给予同事支持Explain what to do and the reason 阐述工作任务及其原因2. Action Oriented 行动导向Strives to deliver consistently 力争始终如一的完成工作Focus on details and standards 关注个人工作的细节和标准3. Passionate工作热情Understand guests’demand and the market 理解客户的需求和市场Create a positive environment for changing 为变革创造一个积极的环境4. Business skills 业务技能Understand the short-term opportunities of reform 了解短期的变革机会Understand the profit model 了解企业如何盈利 Experience 经历要求1. Associate degree or above;全日制大专（含）以上学历。2. Graduation from Hotel Management,Business Management related professional;酒店管理、企业管理等相关专业。3. Work experience of hotel management for five years or above in 5 star hotel;至少五年以上五星级酒店管理工作经验。4. Hotel management professional knowledge and leadership skills;酒店专业知识及领导能力。5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills;具有很强的计划、组织、沟通、协调、领导能力。6. Skilled in the use of office automation equipment and realated management software;熟练运用办公软件及相关管理软件。7.Excellent written and verbal communication;具备优秀的书面和口头表达能力。8. Appreciate Poly culture;认同保利企业文化。9. Good Character and Ethics;有良好的职业操守。10. Strictly obey the relevant laws and regulations, executive internal policy implement;严格遵守国家法律法规，执行企业各种规章制度。11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency;原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正。12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration.具有较强的工作责任心和学习能力、良好的团队合作意识。
***This is a master requisition for DOSM.Candidate will be assigned by actual vacancy throughout Greater China properties.If you are interested in DOSM position with Marriott International, please send CV to email@example.com.JOB SUMMARYFunctions as theleader of the property’s sales department for properties with bookings over 300peak rooms and significant local catering revenue.Manages the property's reactive and proactivesales efforts.Provides day to dayleadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.Implements the brand’s service strategy andapplicable brand initiatives in all aspects of the sales process and focuses onbuilding long-term, value-based customer relationships that enable achievementof the hotel’s’ sales objectives. Evaluates the property’s participation in thevarious sales channels (e.g., Area Sales, Group Sales within the Sales Office,electronic lead channels, etc.) and develops strong working relationships toproactively position and market the property.Manages the marketing budget to enable development of property specificcampaigns, promotions and collateral to drive revenue and meet propertyobjectives. Interfaces with regional marketing communications for regional andnational promotions pull through.Developsand implements property–wide strategies that deliver products and services tomeet or exceed the needs and expectations of the brand’s target customerprofile and property associates and provides a return on investment to theowner and Marriott International.CANDIDATE PROFILEEducation and ExperienceRequired:· 2-yeardegree from an accredited university in Business Administration, Marketing,Hotel and Restaurant Management, or related major; 4 years experience in thesales and marketing or related professional area.OR· 4-yearbachelor's degree in Business Administration, Marketing, Hotel and RestaurantManagement, or related major; 2 years experience in the sales and marketing orrelated professional area.Preferred:· 4year college degree.· Demonstratedskills in supervising a team.· Lodgingsales experience.· Hotelindustry work experience, demonstrating progressive career growth and a patternof exceptional performance.CORE WORKACTIVITIESManagingSales Activities· Manages the development of a strategic account plan forthe demand generators in the market.· Manages the property's reactive and proactive salesefforts.· Determines and develops marketing communication activities,in conjunction with Regional Marketing Communications.· Provides customer intelligence in evaluating the marketand economic trends that may lead to changes in sales strategy to meet orexceed customer expectations.· Reviews the Strategic Alignment Review (STAR) report,competitive shopping reports and uses other resources to maintain an awarenessof the hotel’s market position.· Researches competitor’s sales team strategies toidentify ways to grow occupancy and RevPAR and increase market share.· Attends sales strategy meetings to provide input onweekly and overall sales strategy.· Suggests innovative marketing ideas and developsdeployment strategies to continue to grow market share.· Evaluates and supports participation and accountdeployment with Area Sales and Group Sales within the Sales Office.· Serves as the sales contact for the General Manager,property leadership team, Group Sales and Area Sales leaders.· Serves as the sales contact for customers; serves asthe customer advocate.· Serves as hotel authority on sales processes and salescontracts.· Serves as the property sales liaison with Area Sales, GroupSales, Revenue Management, Event Management, Regional Marketing Communicationsand other hotel departments as appropriate.· Participates in sales calls with members of the Salesand Marketing team to acquire new business and/or close on business.· Identifies public relations opportunities andcoordinates activities to augment the overall marketing communication strategy.· Supports the General Manager by coordinating crisiscommunications.· Executes and supports Marriott’s Customer ServiceStandards and hotel’s Brand Standards.· Executes and supports the operational aspects ofbusiness booked (e.g., generating proposal, writing contract, customer correspondence).· Participates in and practices daily service basics ofthe brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve DailyBasics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard,SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle,or TownePlace Suites Morning Meeting).· Implements a seamless turnover from sales to operationsand back to sales while consistently delivering high level of service.· Monitors the effective resolution of guest issues thatarise as a result of the sales process by creating mechanisms to channel issuesto property leadership and/or other appropriate stakeholders. · Maintains successful performance by increasingrevenues, controlling expenses and providing a return on investment for theowner and Marriott International.· Implements thebrand’s service strategy and applicable brand initiatives in all aspects of thesales process and focuses on building long-term, value-based customerrelationships that enable achievement of the hotel’s’ sales objectives.· Interfaces withregional marketing communications for regional and national promotions pullthrough.· Performs otherduties, as assigned, to meet business needs.BuildingSuccessful Relationships· Develops strong partnerships with local organizationsto further increase brand/product awareness.· Develops and manages internal key stakeholderrelationships.· Develops strong community and public relations by maintainingproperty participation in local, regional and national tradeshows and clientevents.· Executes exemplary customer service to drive customersatisfaction and loyalty by assisting the customer and monitoring theirsatisfaction before and during their program/event.· Serves the customer by understanding their needs andrecommending the appropriate features and services that best meet their needsand exceed their expectations, while building a relationship and loyalty toMarriott.· Gains understanding of the hotel’s primary targetcustomer and service expectations; serves the customer by understanding theirbusiness, business issues and concerns, to offer better business solution bothprior to, and during the program/event.Leadership· Functions as the leader of the property’s salesdepartment for properties with bookings over 300 peak rooms and significantlocal catering revenue.· Develops sales goals and strategies and verifies alignmentwith the brand business strategy.· Executes the sales strategy in order to meet individualbooking goals for both self and staff.· Coaches leaders of revenue generating departments indeveloping effective revenue strategies and setting aggressive goals that willdrive the property's financial performance.· Verifies Sales team understands and is leveraging MarriottInternational (MI) demand engines to full potential.· Works with Human Resources, Engineering and LossPrevention to monitor compliance with local, state and federal regulationsand/or union requirements.· Partners with Human Resources to attract, develop andretain the right people in order to support the strategic priorities of themarket.· Creates effective structures, processes, jobs andperformance management systems are in place.· Sets goals and expectations for direct reports usingthe Leadership Performance Process (LPP), aligns performance and rewards,addresses performance issues and holds staff accountable for successfulresults.· Forecasts talent needs and manages talent acquisitionstrategy with Human Resources (HR) to minimize lost time due to turnover.· Maintains an active list of the competition’s bestsales people and executes a recruitment and acquisition plan with HR.· Supports tools and training resources to educate salesassociates on winning catering solutions.· Champions leadership development and workforce planningpriorities by assessing, selecting, retaining and developing diverse,high-caliber talent that can lead the organization today and strengthen theleadership bench for the future; continues to upgrade the sales & marketingtalent; works with HR to anticipate future talent needs based on businessgrowth plans.· Identifies, trains and mentors group sales associates;utilizes all available on the job training tools for associates.· Transfers functional knowledge and develops group salesskills of other discipline managers.· Provides day today leadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.· Evaluates theproperty’s participation in the various sales channels (e.g., Area Sales, GroupSales within the Sales Office, electronic lead channels, etc.) and developsstrong working relationships to proactively position and market theproperty.· Manages themarketing budget to enable development of property specific campaigns, promotionsand collateral to drive revenue and meet property objectives.MANAGEMENT COMPETENCIESLeadership· Adaptability– Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.· Communication- Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.· Problem Solving and Decision Making- Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.· Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution· Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.· Driving for Results- Focuses and guides others in accomplishing work objectives.· Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.Building Relationships· Coworker Relationships- Develops and uses collaborative relationships to facilitate the accomplishment of work goals.· Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.· Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability· Organizational Capability-Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.· Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise· Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.· Business Acumen- Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.· Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.o Devising Sales Strategies and Solutions- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that apprpriately consider available facts, constraints, competitive circumstances, and probable consequences.o Sales Disposition- Energetic, proactive, takes calculated risks, and perseveres to attain goals.o Sales Opportunity Analysis- Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies.o Revenue Management- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).o Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.· <span style="font-famil
1. 全面负责酒店的经营管理。2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。3. 负责实现酒店的营业收入指标和利润指标。4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。5. 落实酒店年度财务预算，向各部门下达年度工作指标。6. 督促酒店维修保养工作和酒店安全管理工作。7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。8. 做好酒店机构设置、员工编制及重要人事变更。9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。
工作职责： 全面负责酒店房务管理工作 任职要求： 1.两年以上同等岗位工作经验； 2.兼具酒店筹备及运营期经验者优先考虑。