Job Objective
Behaves and acts in an exemplary fashion, embodying the brand mindset.
Is responsible for the Pullman promise of proximity and sociability.
Recommends the hotel's range of services on offer.
Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in all day dining and in room dining.
Main Responsibility
Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions.
Performs all duties as assigned by management.
Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
Ensure adequate of supplies, materials, and requisition for general supplies.
Ensure employees properly carry out side duties.
Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.
Monitors and supervises service flow in the restaurant.
Ensure all fixtures and operating equipment is in good working condition.
Ensure good general appearance and maintenance of restaurant working areas.
Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.
Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff.
Ensure grooming and general appearance of staff conforms to Hotel standards
Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion.
Assures the interface between all hotel departments and service-providers if necessary.
Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
Helps promote the hotel's range of services on offer (e.g. the bar) by anticipating customer needs and responding to guests' requests.
Helps gain guests' loyalty by being present, available and ready to listen.
Monitors movements in the hotel restaurant with discretion.
Applies the hotel's safety regulations.、
Ensures that the restaurant remains clean.
Respects the hotel's commitments to the "Environment Charter".
Specific Requirements
Minimum 3 years' experience is essential.
Knowledge of the hotel environment.
Fluent in the national language, English and a 3rd language desirable.
Pullman: a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
Open-mindedness, interpersonal skills and sense of initiative.
Enthusiastic
Spontaneous and empathic
A high level of personal maturity is vital for this position
Good visual memory
At ease in a multi-cultural environment
Confident speaking skills
工作目标
行为和举止符合该品牌要求,并涵盖品牌的精神
传递铂尔曼的好客和亲切的承诺
介绍酒店的设施和服务
要全面负责监督、计划、控制及协调有关西餐厅及客房送餐的各项活动
主要职责
指导员工的准备、服务工作。与厨房协调好当日或每月的特色菜及推荐菜；
及时完成酒店管理层所布置的所有工作；
记录并保存销售额，客人的投拆、解决办法及所涉及的人员和设备方面的细节；
确保有足够的用品，并申请所需采购的物品；
确保员工完成好临时性的工作；
参加每天的晨会和每月的交流会议，总结并讨论服务及工作的准备情况；
监督并指导餐厅员工的服务情况；
确保所有设备和家具处于良好的工作状态；
确保餐厅的干净、整洁；
通过他/她所表现的态度,行为和优秀的沟通力来推广铂尔曼品牌的理念；
牢记客人有可能提出的任何问题并给予解决方案. 确保各个相关部门反映迅速；
确保所有在餐厅的信息传达是最新的；
尽快使新员工熟悉酒店，就酒店的规章制度对员工进行培训；
确保员工保持良好的仪容仪表；
向领导提出建议，以提高工作效率、增加销售额；
必要时,确保各个部门和提供服务部门保持沟通；
建立良好的人事关系，在工作中树立良好的工作形象，给酒店的客人、客户、部门经理及员工以专业化及热情服务的美好印象；
通过推测客人的需求和为客人提供帮助来推销酒店的服务；
通过人性化,有效地和聆听的方式获得客人的忠诚度；
随时关注酒店餐厅的变化；
采用酒店的安全制度；
确保餐厅的安全；
尊重酒店环抱宪章的承诺；
岗位要求
至少3年的相关经验
了解酒店的环境知识
英文流利和本国语言,会第三国语言更佳
铂尔曼:一个全新的服务理念,以亲近,亲切和分享体验为宗旨
通过发挥个人的好学精神确保所有员工都具有同样的铂尔曼精神
思路开阔,个性开朗和积极向上
热情
主动和耐心
具有相当的成熟度
良好的记忆力
能适应多元化的环境
沟通能力强
