Primary Responsibilities主要职责
• Manage the performance of the Owner’s Lounge.
• Adherence to Owner’s Lounge operating standards, F&B control & quality, presentation and services.
• Manage a F&B team to be current with hotel services as well as with personalized owner’s request, special events and function catering.
• Ensure that the team projects a professional manner with emphasis on F&B service and hospitality.
• Ensuring that Owners Lounge maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.
• Work together with Residences Manger to develop new menu ideas and promotions.
• Work with Lounge team to create new ideas and promotions resulting in sales increase opportunities.
• Provide feedback and sound advice to Residences Director of guest’s concerns and comments. Consolidate and manage guests’ feedback for follow up actions, other suggestions for improvement and report to Residences Manager.
• Adherence to health & safety standard, ensure cleanliness schedules are followed and hygiene standard is observed at all times.
• Ensure that proper use of all F&B equipment and cleanliness is maintained.
• Provide daily supervision, coordination and direction to colleagues, anticipating and ensuring prompt actions to issues.
• Ensure proper handing over between shifts and follow up with outstanding activities or issues.
• Keep abreast of the current local F&B activities, promotional events and services.
• Maintain a checklist to ensure a high standard of cleanliness and tidiness at the Lounge, Gym, Kid’s Playroom, Garden Plato and washrooms. Account for all equipment to ensure that it is in working condition.
• Actively promote F&B services to owners and guests and drive additional revenues.
• Monitor budget, plan/forecast to maximize revenue and resources, food and beverage cost control, pilferage & wastage control and recovery of disputed revenue.
• Negotiate best F&B offers with suppliers, including promotional activities.
• Monitor and conduct daily and periodic inventories and stock takes with proper maintenance and logging & record.
• 管理业主酒廊的绩效
• 遵守业主酒廊的操作标准，餐饮的控制和质量，展示和服务。
• 管理餐饮团队并依照个性化的业主需求、特别的项目和多功能宴会提供酒店式的服务。
• 与公寓总监一起开发新菜单和促销活动。
• 与酒廊团队一起创造新创意和促销活动从而提高销售机会。
• 将客人的关注点和意见反馈给公寓总监，针对于跟进项目来巩固并管理客人的反馈，以及其他有利于提高的建议汇报给公寓总监。
• 遵守食品安全卫生标准，确保保洁日程安排和卫生标准一致在监管状态。
• 确保适度利用所有餐饮设备并保持在清洁状态。
• 提高日常监督，协调和指导员工，期待和确保对发生事件做出迅速反应。
• 确保班次之间适当的交接并跟进未解决的事情或问题。
• 随时了解当地实时的餐饮活动、促销活动及服务。
• 维护一张检查表确保酒廊、健身房、儿童娱乐室、会所花园和洗手间保持高标准的清洁和整洁，而且对于所有的设备都有责任确保运作正常。
• 积极主动的推销餐饮服务给业主和客人，带动额外的收入。
• 监控预算预测最大值的收益与资源，食物和饮料成本的控制。
• 与供应商协商餐饮最低报价，包括推广活动。
• 监管和管理日常库存和定期盘点，维护库存时要进行登记并记录。
Knowledge and Experience知识和经验
• Minimum one year experience as a manager in a fast paced, high quality and successful F&B operation of a 5 star hotel / restaurant or café.
• Exceptional F&B knowledge and passion for product and quality.
• Must possess excellent interpersonal, communications and presentation skills.
• Strong organizational, administrative and analytical skills required.
• Strong guest interaction skills required.
• Flexible in terms of working hours.
• High level of technical service skills and wine & cigar knowledge.
• Energetic, enthusiastic, self-motivated and definite team player.
• Working knowledge of Micros, Word, Excel, Outlook necessary.
• Strong promotional and marketing experience.
• Awareness of the latest international food & beverage trends.
• 至少一年以上在快节奏的工作环境下经理职位，高品质和成功的餐饮运作国际五星级酒店或餐厅/咖啡店。
• 突出的餐饮知识和对产品质量的热情。
• 必须具备优异的人际交往、沟通和表达能力。
• 较强的组织、管理和分析技巧。
• 较强的客人交流技巧。
• 灵活的工作时间。
• 高水平的服务技巧和红酒雪茄知识。
• 有活力、热情、自我激励和显著的团队精神的人。
• 熟练操作工作相关的Windows、MS办公软件。
• 较强的促销和市场经营。
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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