工作职责
Assist in managing all aspects of the front office areas which mayinclude but is not limited to guest registration, bell services, conciergeservices, business center, telephone services, and guest reservations to ensureguest satisfaction and maximize hotel profitability. Adhere to all brand standards and deskmerchandising. Serve as Front OfficeManager in his/her absence.
协助管理前厅各方面工作，包括但不限于注册客人，行李服务，礼宾服务，商务中心，电话服务，客人预订来确保客人的满意度，使酒店利润最大化。遵守品牌规范。在前厅部经理缺席时代理其职位。
Assists the Front OfficeManager in all aspects of their duties.协助前厅部经理的各方面工作。
Assist Front Office Manager inexecution of the management of staff. 协助前厅部经理管理员工。
Monitor Front Office personnelto ensure guests receive prompt, cordial attention and personal recognition. 监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
Monitor Front Office andparticularly Guest Relations personnel, to ensure IHG Rewards Club, knownrepeat guests and other VIPs receive special attention and recognition.
监督前厅部，特别是客户关系人员，以确保IHG优悦会会员、常客和其它贵宾得到特别关照和尊重。
Control the availability ofrooms, rooms types, accuracy of room count and rate categories.
管理房间空余情况、房间类型、房间出租率和价格类型的准确性等。
Maximize occupancy, revenue andaverage rate while maintaining high service standards.
在保持服务的高标准的同时将入住率、收益和平均价格最大化。
Turn away guests if occupanciesdeem it necessary ensuring no good-will is lost.
如无房则婉拒来客，以免丧失信誉。
Liaise closely with ExecutiveHousekeeper to ensure special guest needs, amenities and other room relatedrequests are met.
与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足。
Be aware of credit policies andprocedures and liaise closely with Finance Department to ensure that creditprocedures are properly carried out.
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行。
Know system recovery procedures.掌握系统复原程序。
Interpret computer reports.分析电脑报告。
Compile statistics for frontoffice and provide reports relating to that area.
为前厅部整编统计数字并提供与之相关的报告。
Continually check the accuracyof room count.不断检查房间出租率的情况。
Approve upgrades and specialamenities in absence of manager.
批准房间的免费升级及特殊设备的使用。
Maintain inter-departmentalrelationships to ensure seamless customer service.
保持各部门之间的关系以确保对客服务畅通。
Inspect frequently forcleanliness and orderliness, the lobby, reception and cashier’s desk and, on arandom basis, VIP rooms prior to arrival.
经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查。
Assist in the preparation ofefficient work schedule for Front Office Staff, arranging holidays andvacation, taking into consideration project occupancy and forecasts and anylarge group movements, especially those with early or late arrivals ordepartures.
在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日。
Maintain appropriate standardsof conduct, dress, hygiene, uniforms, appearance and posture of departmentalemployees.保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准。
Provide input for Front OfficeDepartmental Meetings and deputizes in cases of absence.
参加前厅部部门会议并在缺席的情况下负责代理。
Promote Inter-hotel sales andin house facilities.促进店际销售及完善内部设施。
Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.与上级领导和财务总监一起编制和管理部门预算。
岗位要求
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills.具有良好写作技能。
Proficient in the use ofMicrosoft Office and Front Office System.
熟练使用微软办公软件和前台系统。
Problem solving, reasoning,motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力。
Strong Leadership skills inmanaging teams.在管理队伍中有具很强的领导技能。
Ability to manage complexrelationships.管理复杂关系的能力。
College’s degree in HotelAdministration, Business Administration or equivalent.
具有酒店行政管理，商业管理或相关的大专学历。
5years of guest service /hotel experience with 3 year in a management capacity, or an equivalentcombination of education and experience.
拥有5年酒店宾客服务工作经验，包括3年管理经验，或与此相当的教育和相关工作经验结合的背景。
