【岗位职责】 1、协助人力资源总监编制年度人员预算、人才工资、福利等成本预算。 2、向人力资源总监提供有关人力资本、组织发展、人才结构优化等方面的战略建议。 3、建立和完善人力资源相关政策，包括招聘、培训、绩效考核、薪酬福利、员工关系、劳动法规遵从等方面。并监督和指导这些政策在全公司的有效执行和落地。 4、搭建有效的招聘渠道，负责高级别或关键岗位的招聘工作，定期对招聘效果进行数据分析，优化招聘流程和策略。 5、根据企业发展目标与员工能力需求，设计并实施员工培训和发展计划，促进员工技能提升与职业发展。 6、处理员工关系问题，预防和解决劳动纠纷。推动企业文化建设，提高员工满意度与忠诚度。 7、与酒店相关团体和个人，如学校、中介、劳动社保等部门、当地社区等保持良好的联系。 8、指导、协调和考核下属人力资源部门的工作，提高团队整体效能。 9、确保人力资源管理工作符合国家劳动法律法规和其他相关法规要求，防范和化解人力资源风险，如劳动争议、合同管理等。 10、负责完成领导交办的其它工作。 【岗位要求】 1、大学专科及以上学历，工商管理、酒店管理、人力资源管理等相关专业优先。 2、具备中级及以上岗位相关职业资质优先。 3、3-5年以上相关岗位工作经验，2年以上管理经验。 4、熟悉人力资源各板块专业知识并精通其中2-3项，熟悉国家及本地法律。 5、优秀的组织能力和领导能力，优秀的人际关系和沟通能力。

该岗位为成都空港国际会议中心岗位。 工作地址：成都市双流区广巍路6号公馆东侧约170米空港云展示中心 岗位职责： 1.负责协助拟定人力资源战略规划和工作计划，配合开展人力资源管理体系建设，负责分管领域板块工作的计划、监督和实施工作，提升人力资源管理水平。 2.负责建立分管领域有关工作制度、规范、流程以及相关的制度体系和工具表单等； 3.负责拟定公司人力成本预算，并对预算执行情况进行跟踪、监控，提出合理建议。 4.负责具体开展人力资源的日常工作，包括酒店的员工招聘、薪酬、绩效、员工关系等工作； 5.负责对外、对内沟通协调和关系维护工作； 6.完成上级交办的其他工作。 任职资格： 1.大专及以上学历，人力资源管理、英文等专业优先； 2.5年以上酒店行业人力资源相关工作经验，2年以上同岗位工作经验； 3.具备良好的沟通协调能力、团队协作能力，以及较强的逻辑思维能力、信息搜集能力、分析判断能力、组织管理能力、计划执行能力和风险判断能力； 4.具备较好的英文听说读写能力。

【岗位职责】 1、协助制定酒店年度培训规划和月度培训计划。 2、负责酒店年度、月度培训计划实施的组织、协调工作。 3、按期向上级领导反馈酒店培训实施结果。 4、与相关部门及人员进行沟通，取得培训工作所需的协助。 5、审核各种培训教材；负责员工考核工作。 6、深入部门，了解部门的培训需要，提出可行性教学建议。 7、协助经理聘请各项目培训人员，做好各种培训班的组织工作。 【岗位要求】 1、XX以上学历，有相同岗位工作经验X年以上。 2、熟悉岗位培训工作程序。 3、了解酒店员工的服务工作规范和质量标准的要求。 4、具有良好的沟通能力和协调能力。 5、具有较强的文字综合能力和口头表达能力。 6、掌握电化教育的方法，能熟练操作计算机。

· Facilitate all corporate training programs including: Myfrhi Orientation, Fairmont Promise, Leadership Promise, Interaction Management, Performance Management, Train the Trainer and 7 Habits of Highly Effective People, etc. 引领所有总部学习课程包括：雅高、费尔蒙入职培训，费尔蒙承诺，领导力承诺，交互管理，绩效管理，培训培训员，高效人士的7个习惯等等。 · Facilitate and implement Heartist® Program. 引领和执行雅高心艺家文化项目。 · Set Accor Corner to provide reading, visual, e-learning resource to support colleagues learning and development. 设置雅高角以提供书籍、视频、网络学习支持，帮助人才学习和发展。 · According to Accor and Fairmont audit standard, set up learning and development aspect. 依据集团及品牌审计标准执行各项学习与发展事宜。 · Assists Corporate Learning Coaches in the development of companywide learning initiatives. 协助总部学习与发展团队开展各项学习事宜。 · Implement and develop corporate L&D program assigned by Accor and Fairmont. 执行和发展雅高和费尔蒙品牌推广的学习与发展项目。 · Liaise with other FHR L&D Managers to share experiences and resources 与费尔蒙姊妹酒店学习与发展经理建立联系，交流分享经验和资源。

岗位职责： 1.根据酒店战略发展需求，建立和完善培训体系、培训制度，制定年度/季度培训计划； 2.根据酒店总体服务质量情况和员工培训需求，做好课程制定、培训落实、评估考核等组织管理工作； 3.负责酒店的新员工入职培训、岗位技能培训、员工大会、员工活动组织等； 4.拟定年度培训经费预算、管理培训组设施设备等； 5.收集各类培训数据，建立和健全培训档案库； 6.拓展培训渠道、维护内外部培训资源; 7.完成上级安排的其他工作事宜。 岗位要求： 1.年龄30-45岁； 2.本科及以上学历; 3.具有5年以上高星级酒店工作经验，2年以上同岗位工作经验; 4.具备良好的语言组织和沟通协调能力，较强的培训能力和文字能力; 5.熟练使用各类办公软件，能独立完成活动策划方案、活动海报制作、视频剪辑等。 6.身体健康，持健康证上岗。

岗位职责： 1、协助员餐厨师长，为员工提供健康/卫生/多种花样的食品。 2、协助员餐厨师长，根据员工提出的建议和意见，积极做好改进工作。 3、协助员餐厨师长，按时完成员餐菜单出品工作。 4、确保根据所设定的政策和方针, 最大化地减少食品浪费。 5、烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到标准。 6、在厨师长的指导下，乐于学习及制作新的菜肴。 7、紧密督导下属，并协调他们的工作，以确保经济、及时的食品制作。 8、负责监督食物的准备和制作方法、份量及食物的装饰，以确保食品是按预先的设计制作的。 9、在食物装盘及服务前，对食物进行检查。 10、按时检查员餐厨房设备/设施，确保正常运作。 11、确保员餐工作场所始终干净整洁。 12、确保所有厨师在操作中使用正确的工具和遵循正确流程。 13、当班过程中，督导和确保员工厨房的食品收货、制作、出品、存储和留样等操作都符合政府的要求和集团的标准。 14、在食品成本预算内，最大程度地为全体成员提供美味可口、品类丰富的菜品，同时积极提议和落实各类美食节和员工餐厅活动。 15、协助厨师长负责员工餐厅相关营运成本和费用的控制。 16、当班过程中，确保餐厅和厨房区域干净，卫生，符合当地政策和集团要求的卫生标准。 17、坚持酒店安全制度、紧急情况处理规定和程序。 18、完成任何其他合理的职责和被指派的职责。 任职要求： 1、食品烹饪相关专业为佳，具备3年以上酒店员工餐厅厨房工作经验（或厨房切配、炉灶相关工作经验）。 2、身体健康，吃苦耐劳，能够适应不同班次。 3、有酒店行业员工餐厅主管/领班经验者优先录用。

岗位职责： 1、在招聘、福利、员工关系、工资及管理方面支持人力资源经理。 2、负责酒店考勤和假期管理，审核各部门考勤信息，确保其准确录入系统中。 3、负责酒店员工相关福利待遇的办理。 4、在任何时候都要对薪酬保密，并严格执行办公室出入及安全制度。 5、保证执行公司、法律及酒店的政策和程序。 6、检查酒店后区以确保酒店标准的执行。 7、根据公司政策和程序，及时高效完成各项工作。 8、与所有员工保持积极的工作关系，以建立和提高团队合作和和谐。 岗位要求： 1、2年以上国际联号酒店同岗位经验，具备薪资福利管理的实操经验。 2、熟悉并理解劳动法律法规、社保及公积金办理流程。 3、具有良好的沟通能力和协调能力。 4、具有较强的文字综合能力和口头表达能力。 5、熟练掌握Microsoft办公软件。 6、持有大学英语四级/六级证书，具备一定书面英语表达能力。

行政 Administration §   建立完善并且维护酒店培训手册，培训手册应当反映出酒店培训政策和程序以及工作过程和标准。确保每年进行回顾，反映出改变。 Development and maintenance of a detailed Hotel Learning Manual that reflects Policies & Procedures, work processes and standards of performance. Ensures annual review to accurately reflect any changes. §   协助准备人力资源部年度经营计划，确保部门目标与酒店目标和雇员的需要保持一致。 Assists with the preparation of the annual Human Resources Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates. §   与人力资源部总监密切合作准备和定期更新培训预算，确保达到预算并且有效的控制成本。 Assists with the preparation and regular update of the Training Budget in close cooperation with the Director of Human Resources, ensuring targets are met and costs are effectively controlled. §   管理并且定期回顾编写和修订酒店培训手册，员工个人发展计划及酒店产品知识。 Manages and regularly reviews the compilation and accuracy of the Departmental Learning Toolkit, Personal Learning Plan and Hotel Product Knowledge. §   协助准备年度酒店培训计划，确保目标和酒店经营部门和雇员培训需求保持一致。 Assists in the preparation of the annual Hotel’s Training Plan, ensuring the objectives fully address the business objectives of the Hotel and the training needs of the associates. §   正确维护所有雇员的培训记录及培训活动照片留存。 Accurately maintains training records of all associates and filing of learning activities. §   负责酒店培训教室，培训设备和材料的安全和维护。 Responsible for the security and maintenance of the Hotel’s Training Room, training equipment and materials. §   在需要时，将参与并协助市场销售部开展客人的团队拓展活动。 To participate and assist the Sales & Marketing Department in guest Team Building as required. §   做好月度进修发展部相关报表。在需要时，协助人力资源部总监做好人力资源部月度报告。 Produces on monthly basis the Learning Department Report. Assist Director of Human Resources to complete HR monthly report when necessary. 部门培训和服务标准 Departmental Training and Service Standards §   确保每个部门都有合理的部门培训员的配置，并且部门培训员是经过培训的。 Ensures that the recommended quota of Departmental Trainers for each department are trained. §   确保最大限度的利用每个部门的部门培训员，密切督导和奖励他们的表现和行动。 Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities. §   培训，指导和评估部门培训员与凯悦国际标准保持一致。 Trains, mentors and appraises Departmental trainers in accordance with HI standards. §   协助督导技能培训和部门标准与部门运营手册保持一致。 Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual. §   主持每月部门培训员讨论会和活动。安排每年2场部门培训员团队建设活动。 Conducts monthly Departmental Trainer forums and activities. Arrange at least 2 times Departmental Trainer Teambuilding every year. 雇员沟通 Associates Communications §   管理编辑雇员手册，执行和维护以下雇员沟通月度人力资源部活动安排，培训为了你的将来的更新，雇员通知栏，电视沟通以及客人满意度通知栏更新。 Manages the compilation, implementation and upkeep of the following associate’s communications – Associates Handbook, Monthly HR Activity Schedule, TFYF Update, Associates Notice Boards, and Television Communication and HySat Notice Board. §   协助和协调部门间的交流活动并且奖励雇员。 Assists with the coordination of inter-departmental social activities and associates award presentations. §   有效的与各级雇员沟通核心价值和行为标准。 Effectively communicates core values and behavioural standards to all levels of associates. §   为雇员建议和提供职业发展的建议。 Counsels associates and provides career advice. §   确保所有雇员知晓最新的酒店产品知识，当前的促销推广活动，政策的改变和适当的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. 员工活动 Associates Activity §   举办和执行具有创意的活动并吸引员工出席， 例如生日会，店庆，年度员工晚会，体育和社交活动。 Organize and implement creative associate’s activities to attract associates, such as birthday parties, anniversary celebration, annual parties, sports and social events. §   做好雇员活动前后期的宣传工作，例如举办前的宣传，举办后根据需要通过微信公众号、Hyattconnect 或 Yapmo进行宣传。 Actively complete the publicity work before and after the associate’s activities, such as the publicity before activities, and conduct the publicity through WeChat public account, Hyattconnect or Yapmo as required after activities. 人员管理 People Management §   招聘，挑选，激励和发展人力资源部雇员根据营运，财务，行政体系工作并且确保雇员具备多样技能和完成不同的任务。 Recruits, selects, motivate and develop Human Resources associates to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §   通过亲历亲为，密切督导所有人力资源部雇员的表现符合酒店政策和程序以及现行法律。 Through hands-on management, supervises closely all Human Resources associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §   给具备能力和资源的雇员委派适当的工作和责任，在培养和发展雇员的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §   灌输和支持主动培训和企业文化，并且密切与部门经理配合发展积极主动的部门培训员。 Instils and supports the Training initiative and philosophies of the company and works closely with the Departmental Heads in developing a team of active Departmental Trainers §   确保所有的经理和领班积极主动的进行培训和发展雇员。 Ensuring that all Managers and Team Leaders take an active role in the training and development of associates §   发展和协助注重提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §   确保雇员完全理解并且遵守酒店规章制度。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §   关注雇员士气，提供表现的回馈和发展。 Monitors associates morale and provides mechanism for performance feedback and development. §   主持年度表现发展管理，提供公正和正确的反馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §   教导各层雇员指导原则和核心价值观。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §   参加被要求参加的会议。 Attends and contributes to all Meetings as required. §   确保部门的服务按照部门营运手册的细节按照完成的标准，高效的，具有一致性的和有礼貌的。 Ensures services provided by the Department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §   确保所有雇员任何时候都提供有礼貌的并且专业的服务。 Ensures all associates provide courteous and professional service at all times. §   以有礼貌的和有效率的态度处理雇员询问，对投诉和不能立即解决的问题进行汇报。 Handles guest and associates enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §   在良好的工作关系中维护客人和雇员的相互交流。 Maintains positive guest and colleague interactions with good working relationships. §   对有关雇员的法律法规和劳资关系有丰富的知识，理解并且严格执行雇员手册的规章制度和酒店确定的消防，卫生和安全健康的政策。 Is knowledgeable in statutory legislation in associates and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associates Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §   积极关注福利，安全，雇员的福利和发展，提供客观的，真实的反馈。 Is actively involved in the welfare, safety, development and well-being of associates, providing advice, counselling and truthful, diplomatic feedback. §   按时上班，穿着正确的制服随时符合酒店卫生和仪容仪表的标准。 Reports for duty punctually, wearing the correct uniform and adhering to the grooming and hygiene standards of the Hotel at all times. §   确保高标准的个人展现。 Ensures high standards of personal presentation. §   随时保持工作地点的干净整洁，为其他雇员树立榜样。 Keeps work place clean and tidy at all times, setting an example for other associates to follow. 慎重的保护机密。 To be discreet and keep everything confidential. §   随时表现出代表凯悦国际和酒店管理团队的行为。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International. §   通过“减少工作项目”（适合情况下）及简化工作系统不断检视及发现提高雇员生产力水平的方法。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. §   确保并实施对于办公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §   鼓励参与人力资源部组织的各项活动。 Encouraged to participate in activities arranged by Society of Human Resources Management. §   关注客人净推荐值及宴会会议反馈分值，并积极参与相关会议，并落实需人力资源部协助完成的工作。 Pay close attention on CES/CS and Meeting planner score and active participate the relative meetings, as well as fully support on completion tasks related to HR. §   根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.

行政 Administration §  确保厨务部的各项活动与酒店的战略保持一致，同时充分落实酒店的指示。 Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  监督各个部门的操作手册的准备和更新工作。  Assists in the preparation and updates of individual Departmental Operations Manuals. §  组织部门的例会，保证酒店内部信息的有效沟通。 Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 财务 Financial §  利用工作轮换，丰富员工的工作内容等方法来提高工作效率和积极性。为客人提供最高品质的服务为酒店吸引更多的客人。 Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. §  多多关注食品质量的改良，根据指导手册谨慎安排员工的薪资，并且尽量高效的使用设备以节约能源。 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. §  更新技术，提高生产效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 营运 Operational §  全面落实酒店餐饮部的各项标准。 Ensures that all company minimum brand standards have been implemented. §  多在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助主厨培训下属员工。 Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. §  尽量购买当地的原材料保证新鲜；保证菜单的精而清，勤换菜单为客人提供丰富的选择。 Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items. §  参与菜单的编写，剩余原材料的利用，估计就餐的人数，市场条件等等。 Participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu §  重温菜单，分析菜谱，根据原材料，劳力和固定成本制定菜肴价格。 Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items. §  严格执行原材料分摊制度，控制成本。 Directs food apportionment policy to control costs. §  新产品的推出应以价格和产品本身为导向。 Introduces and tests the market with new products which are market-orientated in terms of price and product. §  坚持食品既卖即做的理念。 Serves fresh food to the guests which is prepared a la minute, is consistent in quality, and which reflects the style of the outlet concept. §  监督菜肴的烹制保证，传授给员工的正确的工作方法，提高工作效率。 Supervises cooking and other kitchen personnel and co-ordinates their assignments to ensure economical and timely food production.   营运（续） Operational (continued) §  监督原材料的准备、烹制、配置和菜肴的装饰保证菜肴符合菜谱的标准。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  上菜前要试菜。 Tests cooked foods before plate-up and service. §  估计原材料的需求量。 Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies. §  对菜肴进行创新对菜谱进行完善。 Devises special dishes and develops innovative recipes. §  制定并严格执行厨房的食品营养和卫生标准。 Establishes and enforces nutrition and sanitation standards for outlet kitchen. §  鼓励员工支持餐饮部的促销活动。 Encourages the team to be supportive of Food and Beverage Division’s marketing and up-selling activities. §  积极响应客人的合理建议，并尽快改善。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.   人事 Personnel §  协助录用餐饮部的员工。保证所有的部门领导的录用依照酒店的职能标准。 Assists in the recruitment and selection of all Outlet associates as appropriate.  Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. §  通过以身作则的管理方法，确保每个员工的工作都符合酒店的政策和标准。 Through hands-on management, closely supervises the Kitchen associates in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws.    §  监督餐饮部所有员工的出勤情况，保证部门内所有员工的，着装，仪表和个人卫生符合酒店的标准。 Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  为员工安培适当的培训，或通过工作轮换的方法来锻炼员工。时刻给员工灌输安全操作方法。 Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  给部门的员工安排适当的技能培训，提高生产效率。 Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring. §  与酒店培训部经理和部门培训员配合，保证各个培训课程的顺利完成。 Ensures effective training programmes for associates in coordination with the Training Manager and their Departmental Trainers. §  激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  组织年度工作评估总结每个部门领导的进步，并在专业技能发展上给予支持。同时在各个部门中也组织工作评估，使每个员工都得到肯定和建议。 Assists to conduct annual Performance Development Discussions with associates and support them in their professional development goals. §  支持凯悦酒店人本品牌的落实。坚持贯彻酒店的核心理念文化和特色。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  保证所有的员工熟悉我们的员工守则和规定。 Ensures that associates have a complete understanding of and adhere to associate rules and regulations.   §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.   其他 Other Duties §  熟悉行业内的相关规定和员工法规。 Is knowledgeable in statutory legislation in associate and industrial relations. §  熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  保证高标准的个人仪表。 Ensures high standards of personal presentation and grooming. §  与竞争酒店，商业伙伴和其他的组织建立和维持稳固的，专业的关系。 Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. §  根据安排出席酒店和部门的培训以提高技能和知识。 Attends training sessions and meetings as and when required. §  严格执行额外的合理的任务和职责。 Carries out any other reasonable duties and responsibilities as assigned.

岗位职责 1.协助制定酒店年度培训规划和月度培训计划。 2.负责酒店年度、月度培训计划实施的组织、协调工作。 3.按期向上级领导反馈酒店培训实施结果。 4.与相关部门及人员进行沟通，取得培训工作所需的协助。 5.审核各种培训教材；负责员工考核工作。 6.深入部门，了解部门的培训需要，提出可行性教学建议。 7.协助经理聘请各项目培训人员，做好各种培训班的组织工作。 岗位要求 1.大专以上学历，有相同岗位工作经验2年以上。 2.熟悉岗位培训工作程序。 3.了解酒店员工的服务工作规范和质量标准的要求。 4.具有良好的沟通能力和协调能力。 5.具有较强的文字综合能力和口头表达能力。 6.掌握电化教育的方法，能熟练操作计算机。

1.根据各部门需求制定培训计划，并检查计划实施情况，对总体培训情况进行总结，对培训效果做出客观评估，提出新的培训方案。 2.拓展培训渠道和培训资源，积累培训经验和材料，开发培训课题，编制培训教材，编写培训教案。 3.培训课程，指导、辅助、监督和检查各部门内部培训执行情况，配合部门落实各项培训项目，提高培训质量及效果。 4.负责根据新上岗员工的师徒协议登记台账，并做好师徒培训的跟踪考核。 5.完成领导交办的其他工作。

岗位职责: Delight Guest和悦宾客 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Provide good service, knowledge of facilities etc 拥有良好服务意识及厨房设备基本知识等。 6.Contributes and works as a team, Maintains a professional and friendly attitude 具有奉献精神及团队合作精神，保持专业级友好的态度。 7.Ensures a clean, professional appearance according to hotel grooming standards 根据酒店仪容仪表标准，保持干净专业的仪容仪表。 8.Familiars with the use of equipment in kitchen, practices the hygiene and sanitation procedures. 熟悉厨房设备的用法，实行卫生安全规程。 9.Ensures proper use and cleaning of equipment, practices economy, maintains strict control on food wastage 确保清洁用具的正当使用，严格控制食品浪费。 10. Ensure all staff have training, good skill and briefed on the hotel rules and regulations 确保所有员工得到培训，拥有好的技能并向员工传达酒店的规章制度。 11.Assist and organize the Kitchen operation 组织和协助员工餐厅厨师长进行厨房的运作 12.Delegate, supervise and control the daily operation 布置任务，监督和控制厨房的每日营运 13.To supervise the day to day operation in the kitchen section. 监督厨房的日常操作 14.To make out the weekly menu plan and purchasing order. 制定每周菜单计划和采购清单 15.To be responsible for the cost control in the Staff Canteen. 负责员工餐厅的成本控制 16.To communicate with the subordinates on food requirement budget and quality control. 就食物所需预算、质量控制和下属进行沟通 17.To control the quality and quantity of the daily purchased food. 控制日常采购食物的数量和质量 18.research the staff’s feedback in order to improve the produced food quality. 为了提升出品食物的质量，应调查员工的反馈。 19.To monitor the market suppliers. 监督市场供应商 20.To be responsible for the skills training in the kitchen section. 负责厨房的技术培训 21.To ensure the sanitation and hygiene of all the equipment and utensils in kitchen section. 确保厨房所有设备和餐具的清洁、卫生 22.To assist in creating a team spirit in the kitchen. 帮助创建厨房的团队精神 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Fluent in both verbal 出色的普通话 5 years Kitchen experience 5年厨房工作经验 3 years experience 3年及以上相关从业经历 Ability to handle food complaints 能够处理食品投诉 Ability to draft menus of all kind in professional manner 能够拟定所有同类专业的菜单 Skill of planning and controlling. 计划和控制技巧 Budget conscious. 成本控制意识 Able to work independently with minimum supervision. 能够在最少监督的情况下，独立工作 Knowledge of different cooking skills. 丰富的烹饪技巧知识

PURPOSE OF POSITION To recruit new staff as well as select colleagues for the Hotel in line with the Hotel’s recruitment strategy.   KEY ROLES & RESPONSIBILITIES ·        Administer internal vacancies on internal notice board; update vacancy tracking sheets ·        Advise on and implement recruitment strategy ·        Advise managers on best practice recruitment and selection ·        Ensure a positive experience for candidates applying to the Hotel ·        Represent and advertise the Hotel as afist choice employer at any time ·        Advertise and manage vacancies on the applicant tracking system per Raffles standards ·        Create recruitment advertising per Raffles guidelines ·        Screen and shortlist candidates; interview candidates for specific vacancies and on a general basis to create a pool of available candidates when needed ·        Provide professional support & advise on recruitment to line and department managers ·        Devise, run and evaluate selection processes including interviews, psychometric tests, personality questionnaires and various group activities ·        Check references on pre-selected candidates ·        Advise on and organise recruitment trips,ensuring cultural diversity ·        Source and meet new recruitment consultancies and other suppliers ·        Maintain filing system fordepartmental documents, e.g. recruitment report and statistics ·        Update manning guide weekly ·        Prepare job descriptions and person specifications ·        Handle recruitment fees and advertising invoices; ensure timely payment ·        Ensure all departmental expenses areunder control and in line with budget ·        Training of managers in interviewing techniques and on the role of the assessor ·        Perform any related duties and specialprojects as requested by the Director of Human Resources   PERSONAL ATTRIBUTES ·        Excellent written and verbal communication skills ·        Ability to communicate with colleagues and management at all levels ·        Must have the ability to plan and organise tasks and meet deadlines ·        Ability to build and maintain effective working relationships ·        Ability to carry out training on recruitment and selection ·        Forward-thinking approach; revisingthe recruitment process with initiative   QUALIFICATIONS ·        Degree in Human Resources Management or its equivalent   EXPERIENCE ·        Minimum 2 years experience in a similar capacity ideally with a 5 star hotel

岗位职责 1、制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、负责新员工的入职培训工作。外请人员来店培训的服务工作。 4、负责全酒店员工的公共外语、行业素质意识及酒店规章制度培训。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、编辑最新酒店业管理和信息资料,向各部门和全体员工推荐公布。 岗位要求 1、大专以上学历，有相同岗位工作经验2年以上。 2、具有良好的沟通能力和协调能力。 3、具有较强的文字综合能力和口头表达能力。 3、能按照酒店经营发展对人才的需要，制订酒店总体培训规划和实施计划。 4、具备教育学、心理学以及酒店管理理论知识。 5、熟悉员工的规律、特点和岗位培训工作程序。

行政 Administration §  确保人力资源部办公室的有效运作。 Ensures efficient office administration procedures. §  确保所有的人事记录得以在人力资源系统中得到维护和更新。 Ensures that all personnel records are maintained filed and updated in the HR System. §  确保所有人力资源的文件能够按照严格的保密标准进行传递。 Ensures Human Resources documents are properly routed with strict accuracy and confidentiality. §  正确的记录员工的相关信息，例如员工的人事信息、赔偿要求、福利、税率信息、出勤、表现评审及评估、合同终止时间及相关的原因。 Records accurate associate information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason in the HR System. §  维护及更新手工和电脑录入存档系统。 Maintains and updates manual and computerised filing system. §  为人事活动的存档、薪资的相关信息及其他用途提供正确并及时更新的人力资源报表。 Provides accurate and updated HR reports of associate files to document personnel actions and to provide information for payroll and other uses. §  维护所有的记录及信息。 Maintains all records and information. §  遵守酒店的相关政策及程序。 Complies with hotel’s Policies & Procedures. 总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  协助完成新员工的录用活动，发布酒店所空缺的职位、与应聘者进行联系并安排合适的候选人在恰当的时间与部门经理见面，检查应聘者的相关信息。 §  Assists in recruitment activities, prepares and posts vacancy announcements, contacts applicants for screening interviews; screens applications and resumes; arranges interviews appointment and refers suitable candidates to Department Heads; checks and documents applicant references. §  协助协调员工认知计划的实施。 Assists with the coordination of the associate recognition programmes. §  协助检查以确保所有员工设施能够按照标准得到维护，例如员工更衣柜、员工餐厅、员工宿舍以及员工吸烟区。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate Lockers, Associate Restaurant, Associate Dormitory and Associates’ smoking area. §  自愿参加酒店安排的培训课程以提高自身技能和素质。 Willingly attends hotel training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  准备录用通知，协助完成对于新员工的入职培训。 Prepares letters of offer; assist in new associate orientation. §  维护并更新应聘申请。 Maintains an updated list of applicants and applicant files. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel and Hyatt Hotels Corporation. §  协助并参与人力资源部的所有活动。 Assists and participates in all Human Resources activities. §  确保并实施对于办公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

【薪资待遇】 4400-4800元/月，双休，五险一金，包吃住。 【任职资格】 1、接受无人力基础、有销售或服务岗位工作经验的【转岗】，但要有快速学习能力； 2、净身高男170以上/女163以上，【有活力】； 3、适应【出差校园招聘/培训】及【日常频繁加班】； 4、有服务业认知，具备良好的服务意识，具备【商务接待能力】； 5、具备高中水平基础的英语能力。 【岗位职责】 1、招聘：熟悉酒店房务、餐饮岗位工作内容。通过线上软件（最佳、boss）及线下（校园、劳务公司），完成经理级以下招聘指标； 2、培训：开展入职培训、组织员工活动，热情开朗不怯场； 3、薪酬：根据制度核对考勤，制作工资表。每月维护五险一金。核对员工福利、提成。

1. 根据工作标准、备料单、照片及上级指示准备食物，参与提高食品质量，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。参与食物的质量控制，提高产品的菜色和味道。 2. 为员工高效率的提供食物，做到物美价廉和要按照标准食谱制作并且要符合食品卫生 。 3. 协助厨师长管理厨房的正常运作，保证食品的高质量 。 4. 在厨房运作方面支持厨师长工作，保证提供高效率的服务。 5. 遵守酒店和公司的所有规章制度 。

1.利用各种招聘渠道发布招聘广告，寻求招聘机构。 2..做好招聘活动实施工作，包括各部门招聘需求的统计、招聘文稿的草拟、招聘活动的组织实施、接待引领新员工等工作。 3.进行离职原因分析。 4.做好人员面试接待工作。 5.负责发放录用通知，建立人事档案。 6 .统计核对酒店在职人员，及时掌握酒店员工增减情况。 7. 负责小时工的洽谈和联络，配合一线部门接待任务调配小时工人员。 8. 完成上级领导交办之其他事项。 岗位要求： 1.有相关招聘经验。 2.适应【出差校园招聘】及【日常频繁加班】。 3.有服务业认知，具备良好的服务意识，具备【商务接待能力】。

1、负责每日员工餐厅的日常工作 2、完成人力资源部经理安排的工作 3、每日员餐所需菜品下单等 4、员工管理及培训工作

招聘岗位： 招聘经理 岗位描述： 根据万豪国际标准程序招聘员工、选拔人才，制订未来员工需求计划； 建立良好的员工关系； 严格执行所有本地政府及人力资源政策； 与各部门有效沟通，为部门经理及员工提供人力资源方面建议 招聘要求： 大专及以上学历 有2年以上宁波高星级酒店招聘工作经验 熟悉招聘流程、有丰厚的宁波本地院校招聘经验 有万豪集团工作经验优先考虑 福利待遇： 做五休二、缴纳五险一金、带薪年假 免费提供食宿，宿舍距离酒店步行10分钟

【岗位职责】 1、负责分店人员招聘工作； 2、负责办理员工入离职手续，管理员工人事档案； 3、核算分店员工工资、考勤、绩效； 4、负责组织员工活动，营造良好工作氛围； 5、负责分店薪酬管理及五险一金工作； 6、协助完成分店人力事务及总经理下达的相关事项。 【岗位要求】 1、大专及以上学历，有酒店人事岗位工作经验2年以上； 2、具有良好的沟通、协调、组织能力。

【岗位职责】 1、负责分店人员招聘工作； 2、负责办理员工入离职手续，管理员工人事档案； 3、核算分店员工工资、考勤、绩效； 4、负责组织员工活动，营造良好工作氛围； 5、负责分店薪酬管理及五险一金工作； 6、协助完成分店人力事务及总经理下达的相关事项。 【岗位要求】 1、大专及以上学历，有相同岗位工作经验2年以上； 2、具有良好的沟通、协调、组织能力。

•Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review •Familiarize yourself with the IHG HR and Training Standards, localizing where necessary •Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved •Maintains all hotel training records •Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development •Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective •Attend departmental training session and critique performance •Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc •Assist Department Trainers in preparing and conducting departmental training and assess accordingly •Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training •Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs •Liaise with other IHG Training Managers to share experiences and resources •Liaise with educational institutions conducting hospitality and training courses •Maintain current information and records of suppliers of training resources and materials •Delivers briefings of all internal programmes to executive management and department heads •Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager •Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines •Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance •Regularly communicates with staff and maintains good relations •Works with Superior  in the preparation and management of the Department’s budget Required Skills – •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. •Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc. •Proficient in the use of Microsoft Office •Problem solving, analytical, reasoning, motivating, organizational and training abilities. •Good writing skills   Experience – •3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

岗位职责 负责酒店员工餐厅热菜炒锅工作。 岗位要求 1.为人正直，有责任心。 2.有3年以上厨房炉灶厨师工作经验。 3.身体健康，能吃苦耐劳。