This position requires the server serving in the restaurant to provide efficient and professional service to the guest, ensuring that the guest is provided with courteous service and is comfortable and satisfied in accordance with international Hilton service standards.
本职位要求在中餐厅服务的团队成员能为客人提供有效率以及专业的服务,在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务,令客人感到舒适满意。
• Cash handling and banking procedure
• 现金处理和银行业务程序
• Dealing with irregular payments
• 处理非法支付情况
• Instructing staff in credit policies and facilities
• 就信用政策和设备对员工进行指导
• Instructing staff in cash security procedures
• 就现金安全程序对员工进行指导
• Carry out debtor control
• 实施应收帐款控制
• Prepare reports
• 准备财务报告
• Supervise the cashiering system
• 对收银系统实施监管
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作,以明确酒店活动和运营要求
• Assisting with serious complaints
• 协助解决严重投诉问题
• Maintenance of guest information
• 维护客户信息
• Maintenance of information about local events
• 维护当地活动的信息
• Compile occupancy statistics
• 统计入住情况