JOB SUMMARY Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Business Center, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience· 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.OR· 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations· Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.· Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.· Evaluating if Operations Team is meeting service needs and provides feedback to operations team.· Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.· Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.· Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.· Working with team to put sustainable work processes and systems in place that support the execution of the strategy.· Reviewing reports and financial statements to determine Rooms operations performance against budget.· Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams· Ensuring employees are treated fairly and equitably.· Celebrating successes and publicly recognizes the contributions of team members.· Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.· Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders· Attending owners meetings and provides meaning or context to the rooms operational and financial results.· Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability· Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.· Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.· Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.· Focusing on maintaining profit margins without compromising guest or employee satisfaction.· Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience· Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.· Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.· Ensuring core elements of the service strategy are in place to produce the desired results.· Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.· Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
***This is a master requisition for DOSM.Candidate will be assigned by actual vacancy throughout Greater China properties.If you are interested in DOSM position with Marriott International, please send CV to firstname.lastname@example.org.JOB SUMMARYFunctions as theleader of the property’s sales department for properties with bookings over 300peak rooms and significant local catering revenue.Manages the property's reactive and proactivesales efforts.Provides day to dayleadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.Implements the brand’s service strategy andapplicable brand initiatives in all aspects of the sales process and focuses onbuilding long-term, value-based customer relationships that enable achievementof the hotel’s’ sales objectives. Evaluates the property’s participation in thevarious sales channels (e.g., Area Sales, Group Sales within the Sales Office,electronic lead channels, etc.) and develops strong working relationships toproactively position and market the property.Manages the marketing budget to enable development of property specificcampaigns, promotions and collateral to drive revenue and meet propertyobjectives. Interfaces with regional marketing communications for regional andnational promotions pull through.Developsand implements property–wide strategies that deliver products and services tomeet or exceed the needs and expectations of the brand’s target customerprofile and property associates and provides a return on investment to theowner and Marriott International.CANDIDATE PROFILEEducation and ExperienceRequired:· 2-yeardegree from an accredited university in Business Administration, Marketing,Hotel and Restaurant Management, or related major; 4 years experience in thesales and marketing or related professional area.OR· 4-yearbachelor's degree in Business Administration, Marketing, Hotel and RestaurantManagement, or related major; 2 years experience in the sales and marketing orrelated professional area.Preferred:· 4year college degree.· Demonstratedskills in supervising a team.· Lodgingsales experience.· Hotelindustry work experience, demonstrating progressive career growth and a patternof exceptional performance.CORE WORKACTIVITIESManagingSales Activities· Manages the development of a strategic account plan forthe demand generators in the market.· Manages the property's reactive and proactive salesefforts.· Determines and develops marketing communication activities,in conjunction with Regional Marketing Communications.· Provides customer intelligence in evaluating the marketand economic trends that may lead to changes in sales strategy to meet orexceed customer expectations.· Reviews the Strategic Alignment Review (STAR) report,competitive shopping reports and uses other resources to maintain an awarenessof the hotel’s market position.· Researches competitor’s sales team strategies toidentify ways to grow occupancy and RevPAR and increase market share.· Attends sales strategy meetings to provide input onweekly and overall sales strategy.· Suggests innovative marketing ideas and developsdeployment strategies to continue to grow market share.· Evaluates and supports participation and accountdeployment with Area Sales and Group Sales within the Sales Office.· Serves as the sales contact for the General Manager,property leadership team, Group Sales and Area Sales leaders.· Serves as the sales contact for customers; serves asthe customer advocate.· Serves as hotel authority on sales processes and salescontracts.· Serves as the property sales liaison with Area Sales, GroupSales, Revenue Management, Event Management, Regional Marketing Communicationsand other hotel departments as appropriate.· Participates in sales calls with members of the Salesand Marketing team to acquire new business and/or close on business.· Identifies public relations opportunities andcoordinates activities to augment the overall marketing communication strategy.· Supports the General Manager by coordinating crisiscommunications.· Executes and supports Marriott’s Customer ServiceStandards and hotel’s Brand Standards.· Executes and supports the operational aspects ofbusiness booked (e.g., generating proposal, writing contract, customer correspondence).· Participates in and practices daily service basics ofthe brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve DailyBasics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard,SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle,or TownePlace Suites Morning Meeting).· Implements a seamless turnover from sales to operationsand back to sales while consistently delivering high level of service.· Monitors the effective resolution of guest issues thatarise as a result of the sales process by creating mechanisms to channel issuesto property leadership and/or other appropriate stakeholders. · Maintains successful performance by increasingrevenues, controlling expenses and providing a return on investment for theowner and Marriott International.· Implements thebrand’s service strategy and applicable brand initiatives in all aspects of thesales process and focuses on building long-term, value-based customerrelationships that enable achievement of the hotel’s’ sales objectives.· Interfaces withregional marketing communications for regional and national promotions pullthrough.· Performs otherduties, as assigned, to meet business needs.BuildingSuccessful Relationships· Develops strong partnerships with local organizationsto further increase brand/product awareness.· Develops and manages internal key stakeholderrelationships.· Develops strong community and public relations by maintainingproperty participation in local, regional and national tradeshows and clientevents.· Executes exemplary customer service to drive customersatisfaction and loyalty by assisting the customer and monitoring theirsatisfaction before and during their program/event.· Serves the customer by understanding their needs andrecommending the appropriate features and services that best meet their needsand exceed their expectations, while building a relationship and loyalty toMarriott.· Gains understanding of the hotel’s primary targetcustomer and service expectations; serves the customer by understanding theirbusiness, business issues and concerns, to offer better business solution bothprior to, and during the program/event.Leadership· Functions as the leader of the property’s salesdepartment for properties with bookings over 300 peak rooms and significantlocal catering revenue.· Develops sales goals and strategies and verifies alignmentwith the brand business strategy.· Executes the sales strategy in order to meet individualbooking goals for both self and staff.· Coaches leaders of revenue generating departments indeveloping effective revenue strategies and setting aggressive goals that willdrive the property's financial performance.· Verifies Sales team understands and is leveraging MarriottInternational (MI) demand engines to full potential.· Works with Human Resources, Engineering and LossPrevention to monitor compliance with local, state and federal regulationsand/or union requirements.· Partners with Human Resources to attract, develop andretain the right people in order to support the strategic priorities of themarket.· Creates effective structures, processes, jobs andperformance management systems are in place.· Sets goals and expectations for direct reports usingthe Leadership Performance Process (LPP), aligns performance and rewards,addresses performance issues and holds staff accountable for successfulresults.· Forecasts talent needs and manages talent acquisitionstrategy with Human Resources (HR) to minimize lost time due to turnover.· Maintains an active list of the competition’s bestsales people and executes a recruitment and acquisition plan with HR.· Supports tools and training resources to educate salesassociates on winning catering solutions.· Champions leadership development and workforce planningpriorities by assessing, selecting, retaining and developing diverse,high-caliber talent that can lead the organization today and strengthen theleadership bench for the future; continues to upgrade the sales & marketingtalent; works with HR to anticipate future talent needs based on businessgrowth plans.· Identifies, trains and mentors group sales associates;utilizes all available on the job training tools for associates.· Transfers functional knowledge and develops group salesskills of other discipline managers.· Provides day today leadership to sales associates to achieve property sales objectives withoverall responsibility for achieving booking goals and property revenues.· Evaluates theproperty’s participation in the various sales channels (e.g., Area Sales, GroupSales within the Sales Office, electronic lead channels, etc.) and developsstrong working relationships to proactively position and market theproperty.· Manages themarketing budget to enable development of property specific campaigns, promotionsand collateral to drive revenue and meet property objectives.MANAGEMENT COMPETENCIESLeadership· Adaptability– Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.· Communication- Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.· Problem Solving and Decision Making- Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.· Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution· Building and Contributing to Teams- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.· Driving for Results- Focuses and guides others in accomplishing work objectives.· Planning and Organizing- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.Building Relationships· Coworker Relationships- Develops and uses collaborative relationships to facilitate the accomplishment of work goals.· Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.· Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability· Organizational Capability-Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.· Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise· Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.· Business Acumen- Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.· Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.o Devising Sales Strategies and Solutions- Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that apprpriately consider available facts, constraints, competitive circumstances, and probable consequences.o Sales Disposition- Energetic, proactive, takes calculated risks, and perseveres to attain goals.o Sales Opportunity Analysis- Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies.o Revenue Management- Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).o Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.· <span style="font-famil
岗位职责1. 全面负责酒店的经营管理。2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。3. 负责实现酒店的营业收入指标和利润指标。4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。8. 做好酒店机构设置、员工编制及重要人事变更。9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。岗位要求1. 大专以上学历，相关管理专业。2. 从事四星级酒店工作10 年以上，具有X年以上相关高层管理工作经验。3. 熟悉酒店各部门服务及管理流程。4. 善于管理和经营团队，事业心强。5. 有较强的沟通、计划、决策和综合判断能力。
工作职责： 1.监督指导酒店会计核算工作，审核并按时上报各项报表；2.审核并按时上报经营预算等；3.监督指导酒店资金的使用及财务收支活动；4.监督指导酒店资产管理工作；5.参与酒店经营分析会，对酒店经营成果和财务状况进行分析，并提出合理化建议；6.主持酒店的财务管理工作。 任职要求： 1.2年以上同等岗位工作经验；2.中级及以上职称、注册会计师执业资格优先。
JOB SUMMARY Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results. CANDIDATE PROFILE Education and Experience4-year bachelor's degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area.ORMaster's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area. CORE WORK ACTIVITIES Engaging in Strategic Planning and Decision MakingDevelops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.Analyzes information, forecasts sales against expenses and creates annual budget plans.Compiles information, analyzes and monitors actual sales against projected sales.Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.Thinks creatively and practically to develop, execute and implement new business plansCreates the annual operating budget for the property.Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.Implements a system of appropriate controls to manage business risks.Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.Analyzes financial data and market trends.Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.Provides on going analytical support by monitoring the operating department’s actual and projected sales.Produces accurate forecasts that enable operations to react to changes in the business. Leading Finance TeamsUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.Oversees internal, external and regulatory audit processes.Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.Conducts annual performance appraisals with direct reports according to standard operating procedures. Anticipating and Delivering on the Needs of Key StakeholdersAttends meetings and communicating with the owners, understanding the priorities and strategic focus.Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).Advises the GM and executive committee on existing and evolving operating/financial issues.Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.Demonstrates an understanding of cash flow and owner priorities.Manages communication with owners in an effective manner.Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.Facilitates critique meetings to review information with management team. Developing and Maintaining Finance GoalsEnsures Profits and Losses are documented accurately.Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.Submits reports in a timely manner, ensuring delivery deadlines.Develops and supports achievement of performance goals, budget goals, team goals, etc.Improves profit growth in operating departments.Reviews audit issues to ensure accuracy.Monitor the purchasing process as applicable. Managing Projects and PoliciesGenerates and provides accurate and timely results in the form of reports, presentations, etc.Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).Ensures compliance with management contract and reporting requirements.Ensures compliance with standard and local operating procedures.Ensures compliance with standard operating procedures. Managing and Conducting Human Resource ActivitiesEnsures team members are cross-trained to support successful daily operations.Ensures property policies are administered fairly and consistently.Ensures new hires participate in the department’s orientation program.Ensures new hires receive the appropriate new hire training to successfully perform their job.Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.Conduct performance review process for employees.Participates in hiring activities as appropriate.
JOB SUMMARY The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. CANDIDATE PROFILE Education and Experience2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.OR4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Human Resources StrategyExecutes and follows-up on engagement survey related activities.Champions and builds the talent management ranks in support of property and region diversity strategy.Translates business priorities into property Human Resources strategies, plans and actionsImplements and sustains Human Resources initiatives at the property.Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.Creates value through proactive approaches that will affect performance outcome or control cost.Monitors effective use of myHR by property managers and employees.Leads and participates in succession management and workforce planning.Responsible for Human Resources strategy and execution.Serves as key change manager for initiatives that have high employee impact.Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. Managing Staffing and Recruitment ProcessAnalyzes open positions to balance the development of existing talent and business needs.Serves as coach and expert facilitator of the selection and interviewing process.Surfaces opportunities in work processes and staffing optimization.Makes staffing decisions to manage the talent cadre and pipeline at the property.Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.Monitors sourcing process and outcomes of staffing process.Ensures managers are competent in assessing and evaluating hourly staff. Managing Employee Compensation StrategyRemains current and knowledgeable in the internal and external compensation and work competitive environments.Leads the planning of the hourly employee total compensation strategy.Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. Managing Staff Development ActivitiesEnsures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description(s).Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.Serves as resource to property Human Resources staff on employee relations questions and issues.Continually reinforces positive employee relations concepts.
工作职责： 全面负责酒店房务管理工作 任职要求： 1.两年以上同等岗位工作经验； 2.兼具酒店筹备及运营期经验者优先考虑。
工作职责： 全面负责酒店群康乐部三大中心（运动中心、健康中心、娱乐中心）经营管理工作 。任职要求： 1.2年以上同等岗位工作经验； 2.具有国内、国外知名品牌酒店工作经验优先。
----------------------------------------------------------职位描述Job Description确保严格执行相关会计，财务和信息系统规定及程序；高效并有效的执行日常监控系统,行政管理,报告体系,以及确保各部门职员技能达标；分析财务状况，为其它部门领导提供财务数据支持，以帮助其制订相应方案及监管措施，以此提升酒店业绩。To ensure effective implementation of all Accounting& Finance and Information Systems Policies & Procedures,To implement an effective and efficient day to daycontrol system, administration, reporting system and transfer of skills in allrelated areas.To interpret financial results and work withrespective heads of departments to maximize Operating results, providing themwith tools for future planning and control._______________________________________________________________任职要求Job Requirements具有丰富的酒店财务管理、营运分析、成本控制的经验和技巧；工作细致、严谨，具有较强的工作热情和责任感；良好的中英文写作、口语、阅读能力；Strong budgetary and cost control skills. Strong integrity, team player and people orientedmanagementWorks effectively across the complex organizationand with external partiesGood communication skill in Mandarin and English._______________________________________________________________任职资格Qualifications35-50岁，会计、财务或相关专业大学本科以上学历，持有国家注册会计师证书者优先；Age range from 35-50 years old with Accountingdegree or Certified Public Accountant preferred._______________________________________________________________相关经验Experience10年以上4星或5星级酒店财务工作经验；具有2年以上国际品牌酒店相关工作经验；2年以上国际品牌四、五星级酒店财务总监/财务副总监经验；具有新酒店筹备开业经验者优先。Minimum 10 years financial working experience withthe 4/5 stars international hotel; Minimum 2 years as a hotel Financial Controller in4-5 stars international hotel.Hotel Pre-opening experience will be advantages.
岗位职责: 1.制定和实施房务部的运行计划、预算计划。2.优化房务部的管理体系。下达房务部的运行管理目标. 3.全面控制部门的管理费用、固定费用和变动费用，节约开支。 4.定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。 5.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。 6. 熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。任职资格: 1.10年以上，五星级酒店所属区域管理经验，5年以上所属职务经验。 2.形象气质良好。 3.至少部门经理以上职务参与过一家五星以上酒店的全程筹备经验，具备筹备开业经验。 4.了解熟悉客人的消费心理关注客户需求。 5.全面负责房务部的运营、管理及使客房利益最大化。 6.具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。