Communicates effectively both orally and in writing
to provide clear direction to team member. Observes performance and encourages
improvement. Trains, supervises, evaluates, counsels, and administers
disciplinary procedures for front office team member. Monitors lobby traffic
and makes team member adjustments as required.与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。依相关程序培训,督导,评估,管理前厅部所有员工。留意大堂交通状况,根据需求进行人员调配。Reviews VIP reservations and ensures proper
handling of VIPs and groups, administers amenity orders, and resumes for
incoming guests. Updates system by inputting inventory and non-inventory
groups. Monitors special reservation requests handling and oversees rate
changes on in-house guests.关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。Computes daily payroll, schedules, and other
reports. Analyzes data and makes decisions based on prior experiences and
knowledge of circumstances to prepare daily and weekly forecast of expected
arrivals and departures.关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良好运作。监督住店客人房价变更情况。Manages front office team member, resolves guest
concerns, and implements resolutions by using discretion and judgment.对前台进行日常管理,用敏锐的判断力和决断力解决客户的问题。Leads and motivates team members by leading by
example and employing competent and consistent management practices.通过训练及一致的管理,领导和激励团队员工。Takes responsibility of the hotel as the Duty
Manager in the absence of the Assistant Front Office / Front Office Manager.在前厅经理/前厅副经理不在的情况下,作为值班经理负起责任。