岗位职责/职位描述
Position Summary职位概述
This position is concerned with the efficient and professional service of food and beverages within the
Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang.
餐厅主管/领班的职位要求能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和 本酒店的规章制度以确保为客人提供符合 标准的完美服务。
To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
By completing checklist in product knowledge.
能够达到产品知识的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
To actively check team member product knowledge on each shift.
在工作中随时检查员工的产品知识。
Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.
遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。
Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.
检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。
By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.
在必要的时候协助酒吧及厨房的同事，并完成经理交代的任务。
By ensuring all team member is briefed for the details of the shift ahead.
确保所有员工提前了解换班的详细安排。
By completing checklist on preparing the restaurant for service.
完成账单检查表以准备餐厅服务。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Make sure all areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.
在生意变化的基础上调整员工排班，做任何变化要确保餐饮部服务质量及预算。
Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.
控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。
Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.
协助餐厅经理进行就职培训，及在职培训。
Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
为提高员工的工作技能及自信心，在每个班次的工作之后总结他们的工作表现。
Provide leadership and direction for all team member while on duty by offering professional skills and leading by example.
通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。
Ensuring the shift is reviewed and hand-over and briefings are carried out.
确保每个班次的回顾，交接班及例会的召开。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Organizational Relationships组织关系：
Positions directly reporting to this position (titles):
直接向这个职位汇报的是：
China Chops Restaurant Waiter/Waitress 西餐厅服务员
China Chops Restaurant Hostess 西餐厅咨客
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
Required Qualifications 必要的资历要求：
2-4 years in a managerial position in 4/5 Star category hotel
二至四年在四/五星级酒店的相关管理经验。
Good English skills (written & verbal).
良好的英语口译及书写能力。
Preferred Qualifications 更高的资历要求：
Strong in Leadership skills & good training conducting skills.
领导技能及培训技巧。
Outgoing personality. Willing to work for long hours.
外向性格、可以长时间的工作。
