【JOB DESCRIPTION岗位职责】
FINANCIAL RETURNS 财务回报
Participate in preparing annual budget and financial plan. Monitor budget and control costs, the monitoring of food、beverage and labour costs.
参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。
Cooperate with the other departments to find opportunities to promote various sales revenue. Promotions for guests to bring outstanding dining experience of various kinds of value.
与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。
Ensure safe disposal of credit and financial transactions
确保安全处理信贷与财务交易。
OUR PEOPLE 员工团队
Deal with daily affairs, plan and allot work, set performance goals for each staff. Provide employees with teaching, coaching and give feedback on a regular basis, assist to solve contradiction between staffs to improve employee performance.
处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。
Educate and train employees to abide by the law of the country, provinces and cities. Ensure employees receive
the proper training about the standard of quality and service, equip employees with tools、equipment and authorization to complete all work.
按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。
Through the daily communication and collaboration with other departments to promote teamwork, improve the quality of service.
通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。
According to the company’s rules and policies, propose suggestion or scheme
about employee wages, work rules or other human resource related matters.
根据公司规定和政策，对员工工资、工作规程或其它人力资源相关事务提出建议或初拟方案。
GUEST EXPERIENCE 宾客体验
Ensure that all food and beverage venues and facilities equipment keep clean and dust removal in place and according to the expected volume reserves adequate inventory. If you have any maintenance requirements, should notify the engineering department immediately.
确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。
Formulate and achieve the goals of quality and customer satisfaction. Ensure that customers feels satisfied by politely、quickly and efficiently response our guests questions、complains or demands.
制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。
Standing in the perspective of the guests that analyze their needs, identify and meet the expectations of guests, set up the guest loyalty.
站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度。
Interact with guests contact, ensure that achieve the expectation of guests.
与宾客联络互动，确保达成宾客的期望。 Corporate Responsibility企业责任
Formulate marketing plans; to taking part in and protecting the catering marketing plan and promotion of the whole system.
为酒店管理本地餐饮市场营销计划；参加和维护整个系统的餐饮市场营销计划和促销活动。Decided to maximum and minimum inventory that all the food、beverage、Supplies and equipment.
决定所有食品、酒水、物资和设备的最大及最小库存量。
Maybe need to the responsible for the safety of hotel, ensure that the theft, crime and other risks to a minimum. Complete other tasks as assigned, may need to be as a manager on duty.
可能需对酒店的安全负责，确保将偷窃、犯罪和其它风险降至最低。完成其它分配的任务，可能需要担任值班经理。
ACCOUNTABILITY 责任范围
This position is the highest position that provide integrated services large luxury hotel or resort catering, responsible for overseeing several large dining places, the kitchen and all the staff in the banquet and conference facilities, and oversee many managers and supervisors.
此岗位是提供综合服务的大型豪华酒店或度假村餐饮部门的最高职位。负责监管多处大型用餐场所、厨房及宴会与会议设施内的全体工作人员。监督所有经理和主管。
