.Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house areas and outside. 当班时保证酒店前台与后台包括卫生间的公共区域及外围干净整洁。 2.Holds briefings with PA attendants and issues cleaning supplies. 同公共区域服务员开例会，发放清洁用品。 3.Guides and monitors PA attendant work performance. 指导和监督公共区域服务员工作表现。 4.Trains new and existing staff consistently. 对新员工和现有员工不断进行培训。 5.Reports and follows up on any maintenance requirements in close co-operation with engineering department, and ensure that they are remedied promptly. 同工程部密切合作，汇报并跟踪维修工作的进展，以便能及时完成维修任务。 6.Ensures all PA Associates are courteous and polite mannerism at all times. 确保公共区域服务员时刻保持礼貌态度。 7.Trains all PA Associates and maintains a professional smile and etiquette at all times. 对所有公共区域的员工进行培训时刻保持专业的笑容和礼节。 8.Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition. 保证员工妥当使用和保养设备，并维持清洁设备干净和工作正常的使用状态。 9.Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed. 确保公共区域供应品能及时补充到位，部门和酒店的规章制度都能遵守。 10.Checks associates are neat and well presented at all times. Proper usage of chemical with minimum wastage. 随时检查各位员工的装束，干净且规范。员工能够正确使用化学药品，尽可能减少浪费 11.Responsible for strict key control. 严格负责钥匙的控制。 12.Schedules and supervises the scrubbing and shampoo of carpet /upholstery in his areas of responsibilities. 计划和监督员工定期清洗完成分管区域的地毯和家具装饰。 13.Inspect the public area regularly during shift. 每日有规律地巡查公共区域。 14.Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time. 负责鲜花和植物的状态良好，如若发现问题，应及时报告行政管家通知供应商更换。 15.Ensure the PA storeroom is clean and that chemicals and tools are prepared well. 确保PA仓库干净整洁， 清洁用品和工具充足。 16.Maintains daily public area logbook, sign out and hand-over to following Shift leader. 填写好每日公共区域记事本，下班签离并同下一班主管交班。 17.Assumes other duties assigned by the Executive Housekeeper. 完成行政管家分配的其它工作。 18.Prevent and resolve grievances. 避免和调解抱怨。 19.Counsel staff and prevent work related problems. 与员工沟通避免与工作相关的矛盾。 20.Resolve disputes. 解决争端。 21.Discipline staff when necessary. 约束员工遵守纪律。 22.Check Housekeeping associate’s grooming, personal hygiene and appearance. 检查客房部员工的仪表,个人卫生和形象。 23.Assist with the preparation of associate duty rosters. 协助准备员工排班表。 24.Assist with associate training and development. 协助进行员工的培训和发展。 25.Provide ongoing advice and support to associate under your supervision. 给予所管辖的员工以不断的建议和支持。 26.Supervise associate performance. 指导员工表现。 27.Provide one to one instruction to associate members when required. 必要时对员工进行个别面对面指导。 28.Deliver high quality service to guests. 提供高品质的对客服务。 29.Ensure guest needs and reasonable requests are met. 确保客人需求与合理的要求被满足。 30.Seek opportunities to continually improve guest service, by reporting guest comments. 通过汇总客人的意见,寻找机会不断发展对客服务。 31.Take appropriate action to resolve guest complaints. 采取合适的行动解决客人的抱怨。 32.Promote the hotel and Sheraton products and services. 促销酒店与喜达屋的产品与服务。 33.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。 34.Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况。 35.Log security incidents and accidents in accordance with hotel requirements. 依照酒店要求记录安全日志和事故记录。 36.Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护。 37.Ensure a high level of cleaning is maintained in your work area. 保持维护所在工作区域的高度整洁。 38.Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。 39.Adheres to the Standards & Procedures of the Sheraton xiamen Jimei Hotel Employee Manual. 坚持厦门集美喜来登大酒店员工手册中的标准和程序。 40.Have a “OPEN” Communication flow with your associates to ensure a fun and improving working environment. 对员工采取开放式沟通政策，确保有趣向上的工作环境。 41.Be integrity. Provide valid personal information & materials; No misconduct record. 为人诚信，提供真实有效的个人信息，无不良刑事行为记录。 42.It is not the intent of this job description to cover all aspects of the position. 此职位描述目的是介绍该职位重要的职责范围而非所有工作内容。