Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons Hotel Hangzhou at West Lake :
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
The Assistant Director ofHousekeeping is responsible for the financial and operational management of thehousekeeping department comprising of Rooms, Linen and Uniform, Valet andSeamstress, Public Areas, Flower Shop and Contractors. The individual is alsoresponsible for the hiring of new employees, departmental training, budgeting,inventories and cleanliness standards. He/She will understand, maintain andexecute operational manual and guidelines. The assistant Director ofHousekeeping will supervise and develop personnel in the department to theirmaximum effectiveness and will strive to promote a supportive and productiveworking environment.
What you will do:
Manages the staff
of the Housekeeping Department.
Interviews, trains and schedules the staff. Conducts Performance Evaluations and
disciplines staff when needed.
Ensures communications and follow-up on any problems, guest
requests or special requirements.
Manages the staff
of the Housekeeping Department. Interviews, trains and schedules the
staff. Conducts Performance
Evaluations and disciplines staff when needed. Ensures communications and follow-up on
any problems, guest requests or special requirements.
Establishes
detailed cleaning and preventive maintenance programs to ensure appearance
and life of all furniture, fixtures and equipment. Sets and maintains high
standards of cleanliness. Assigns staff to complete the needed activities
for the day. Monitors staff’s
activities to assure that standards are being met, staff is being
supported, and guest needs are being met. Inspects all areas of
responsibility daily. Works directly with outside contracted companies to
assure quality and timeliness of work.
Resolves customer
complaints, handling all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests whenever
possible. Responds to all guest
requests in an accurate and timely manner. Coordinates the housekeeping
needs of any Condominium or Co-op owners.
Interaction with guest will be in person and by phone.
What you bring:
Minimum 5 years’ experience in related position with Four Seasons or other organization
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
Good knowledge of Word, Excel and PowerPoint
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Requires basic computer skills for online training
Requires reading, writing and oral proficiency in the English and Chinese language
Has the ability to anticipate and prioritize the needs of the guest proactively
Is energetic and has a professional approach to his/her craft
What we offer:
Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee service awards
Employee activities
Schedule & Hours:
This is a full-time position
The working hours will primarily be daytime, during weekdays and weekends.
