岗位职责： 1.根据集团整体战略，制定年度及中长期运营目标与计划，推动运营体系持续优化; 2.建立并完善酒店运营标准化体系，包括服务体系、管理流程、质量标准等，确保品牌一致性; 3.定期审查各区域/酒店的经营数据，分析运营指标(如RevPAR、入住率、客户满意度等)，制定改进方案并跟踪落实； 4.主持重大运营会议的筹备与决策，协调解决区域或单体酒店的紧急运营问题; 5.与投资方、业主方及外部合作伙伴保持良好沟通，确保合作目标的实现； 6.监督客户服务标准的执行，定期检查各酒店服务质量(包括硬件设施、软件服务、客户体验等); 7.推进客户满意度提升计划，处理重大客户投诉与危机事件，维护品牌声誉; 任职资格： 1.大学本科以上学历，接受过系统的酒店、旅游及企业管理教育培训； 2.10 年以上高星级酒店管理经历，其中6年以上中高级管理职务经历，具有高星级酒店客房和餐饮经理任职经历，具有大型知名品牌（连锁）酒店集团或酒店高级职位工作背景优先； 3.具有清晰的酒店经营管理思路，高度的工作激情及流程质量改善意识，极强的目标意识和质量洞察能力，责任感强； 4.极强的沟通协调、团队管理和资源整合能力，优秀的策略撰写和提案能力； 5.能够使用英文进行流利的会话和书写。

岗位描述： 无论你是酒店职业经理人，无论你是地产企业从业者，无论你是地产销售员，无论你是建筑设计师，还是普通的打工者，你身边无处不在的酒店加盟信息，经雅阁商务团队的抽丝剥茧，都具有无穷价值，传递信息，创造价值，自当老板，轻松赚钱。 雅阁酒店集团城市合伙人招募，传递信息，创造价值，助力洽谈，分润百万，自当老板，轻松赚钱！欢迎加入雅阁AHG City Partner城市合伙人招募计划！ 雅阁酒店集团（纽交所股票代码NYSE：GHG）是澳大利亚最具规模的酒店管理集团。目前覆盖亚太区百余城市，拥有11个酒店品牌：雅阁大酒店、雅阁璞邸酒店、雅阁度假酒店、雅阁酒店、雅阁公寓、澳斯特酒店、雅阁澳斯特酒店、澳斯特精选酒店、澳斯特公寓、澳斯特WOW酒店及Metro酒店。从豪华酒店到精品酒店，从度假村到服务式公寓，您可在众多目的地中探索旅程中的别样精彩，迎接人生新的机遇。   【城市合伙人事业部】 联系人：周宁女士 联系电话：13632195789 邮箱：joline.zhou@argylehotels.com

JOB SUMMARY   Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.   CANDIDATE PROFILE    Education and Experience •High Diploma or Degree holder inHospitality Management. Minimum 10 years’ relevant workingexperience in a sizeable luxury hotel with at least 3 years in similar capacity.   CORE WORK ACTIVITIES   Engaging in Strategic Planning and Decision Making • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Analyzes information, forecasts sales against expenses and creates annual budget plans. • Compiles information, analyzes and monitors actual sales against projected sales. • Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning. • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. • Thinks creatively and practically to develop, execute and implement new business plans • Creates the annual operating budget for the property. • Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers. • Implements a system of appropriate controls to manage business risks. • Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability. • Analyzes financial data and market trends. • Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction. • Provides on going analytical support by monitoring the operating department’s actual and projected sales. • Produces accurate forecasts that enable operations to react to changes in the business.   Leading Finance & Accounting Teams  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner. • Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team. • Oversees internal, external and regulatory audit processes. • Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority. • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.   Anticipating and Delivering on the Needs of Key Stakeholders • Attends meetings and communicating with the owners, understanding the priorities and strategic focus. • Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.). • Advises the GM and executive committee on existing and evolving operating/financial issues. • Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors. • Demonstrates an understanding of cash flow and owner priorities. • Manages communication with owners in an effective manner. • Manages property working capital and cash flow in accordance with brand SOPs and owner requirements. • Facilitates critique meetings to review information with management team.   Developing and Maintaining Finance and Accounting Goals • Ensures Profits and Losses are documented accurately. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. • Submits reports in a timely manner, ensuring delivery deadlines. • Develops and supports achievement of performance goals, budget goals, team goals, etc. • Improves profit growth in operating departments. • Reviews audit issues to ensure accuracy.   Managing Projects and Policies  • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with SOPs. • Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts). • Ensures compliance with management contract and reporting requirements. • Ensures compliance with standard and local operating procedures (SOPs and LSOPs). • Ensures compliance with Standard Operating Procedures (SOPs).   Managing and Conducting Human Resource Activities • Ensures team members are cross-trained to support successful daily operations. • Ensures property policies are administered fairly and consistently. • Ensures new hires participate in the department’s orientation program. • Ensures new hires receive the appropriate new hire training to successfully perform their job. • Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities. • Conduct performance review process for employees. • Participates in hiring activities as appropriate.     Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Same Posting Description for Internal and External Candidates

1、在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。 2、提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势，协调制定酒店各服务产品价格体系。 6、提高酒店的管理水平、服务质量。

You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.  The Executive Chef is responsible to function as the Production Manager for the Food and Beverage Department, to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable. Ideally with an apprenticeship or professional diploma in Food Production. Minimum 2 years work experience as Executive Chef, or Executive Sous chef in larger operation. Good practical, operational and adequate administrative skills with a flair for creativity are a must.

JOB SUMMARY Located in thecenter of Pearl River New City, The Ritz Carlton, Guangzhou is a luxurydestination in the Southern China hub. Distinctive services and facilitiesinclude 350 guest rooms and 91 Residence, with the Club Lounge and suites andguest rooms newly renovated, as well as five restaurants and lounges, includingthe signature Cantonese restaurant, Lai Heen, which has received one Michelinstar for the sixth consecutive year .The Ritz Carlton, Guangzhou is honored tohave received the Forbes Travel Guide Five Star Award for the tenth consecutiveyear, solidifying its position as the premier hotel in Guangzhou to achievesuch prestigious recognition. Immersive experiences. Bespoke service.Commitment to craft. The Ritz Carlton inspires life’s most meaningful moments. TheRole of Director of Food and Beverage Functionsas the strategic business leader of the hotel food and beverage/culinaryoperation, including all Food and Beverage Outlets including Lai Heen ChineseRestaurant, LIMONI Western Restaurant, FOODS All Day Dining Restaurant, TheChurchill Bar, Pearl Lounge, In Room Dining, all function rooms and off-sitecatering. Position oversees the development and implementation of departmentalstrategies and ensures implementation of the brand service strategy and brandinitiatives. The position ensures the food and beverage/culinary operationmeets the brand’s target customer needs, ensures employee satisfaction, andfocuses on growing revenues and maximizing the financial performance of thedepartment. Develops and implements property-wide strategies that deliverproducts and services to meet or exceed the needs and expectations of thebrand’s target customer and property employees and provides a return oninvestment. Key Functions Ensurethe profitability, efficiency and creativity in each Food and Beverage outletsincluding restaurants, bars, banquet functions, outside catering events andin-room dining. Partnerwith PR & Marketing team to increase exposure and coverage of the Food& Beverage outlets in various local and international media andcontinuously drive Dining Experience Reputations in the market. Have strong PRskill to push F&B Promotion. Workwith Quality Leader to achieve Guest Voice, Social Platforms, Forbes, BSA andLQA Audit K Goal every year. Knowledgeablein OTA, Meituan, Dianping, and all the media platforms, consistently identifiesopportunities to enhance profitability and create value by challenging existingprocesses, fostering innovation, and driving successful promotional strategies. Workclosely with Executive Chef to maintain HACCP standards. Planmenus, prices and promotional events for all Food & Beverage outlets inorder to maximize revenue generating opportunities. Identifyareas for improvement in service and food & beverage quality by reviewingvarious service quality audit reports, guest feedback from various channels aswell as guest incident reports, and formulate action plans. Stayattentive to market trends in culinary arts, beverages and service style inorder to induce creativity in the operation; Manage Food & Beverage outletsconcept changes and renovations as well as the annual CAPEX handling. Maintaina team of well-trained and motivated colleagues in order to deliver a highlevel of service according to Group’s and international luxury hotel standards. Meetand greet all VIPs and influential clients and ensure there is follow-up on alldiscussed details. Bepart of the Guidance Team and provide advice and support in decisions andprojects relating to the entire hotel. Workclosely with all related departments within the hotel to maximize collaborationand efficiency. Tobe aware of and comply with all F&B license related matters. Toreport any defects in the building or equipment according to the Hotelprocedures. Toensure any related accidents to colleagues, guests or visitors are reported inaccordance with hotel procedures. Providesupport to Human Resources in selecting, training and developing the bestLadies and Gentlemen. Build effective teams, and provide comprehensivedevelopment and succession plans for the division. Introduce effective trainingprogram across the division. Assuresthat financial goals of the division and the hotel are being met. Monitors andcontrols labor expense, and other divisional expenses such as food, beveragesupplies and equipment. Works closely with Culinary, S&M and Finance to maximizeF&B revenue. Assists in preparing business forecasts. Prepares AnnualBudget for the division. Deliver Value Perception, Conduct monthly sales analysis via menu engineering; execute on beverage markup pricingstrategy. Develop Diversified F&B RetailProducts. Drive Digital Performance. Invest on Modern Marketing, Create storytelling content creation for social and digital use; drive LoyaltyPerformance. Implement R&B loyalty program. Education andExperience HighDiploma or Degree holder in Hospitality Management. Minimum10 years’ relevant working experience in a 300 to 400 room size luxury hotelwith at least 5 years in similar capacity in China. Beverageupsells skill is mandatory. Minimum 10 years of age to serve alcohol beverages. Seniorleader with broad experience in Chinese Restaurant, All Day Dining and BanquetEvent. Opento both Chinese and foreigner willing to accept a local compensation package. Knowledgeableof Food & Beverage in All Day Dining, Fine dining, Chinese restaurant andConference & Banqueting operations and skills. Passionfor Food & Beverage and customer service; clear focus on the customer needsand trends in order to meet customer satisfaction; and creativity and flair toexceed customer expectation. Provenrecord in managing F&B projects; good knowledge of financial statement andexperience in budgeting. Education and Experience High Diploma or Degree holder in Hospitality Management. Minimum10 years’ relevant working experience in a 300 to 400 room size luxury hotel with at least 5 years in similar capacity in China. Beverage upsell skill is mandatory. Minimum 10 years of age to serve alcohol beverages. Senior leader with broad experience in Chinese Restaurant, All Day Dining and Banquet Event. Open to both Chinese and foreigner willing to accept a local compensation package. Knowledgeable of Food & Beverage in All Day Dining, Fine dining, Chinese restaurant and Conference & Banqueting operations and skills. Passion for Food & Beverage and customer service; clear focus on the customer needs and trends in order to meet customer satisfaction; and creativity and flair to exceed customer expectation. Proven record in managing F&B projects; good knowledge of financial statement and experience in budgeting. Excellent leadership skills and mastery in delegating multiple tasks. Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded. Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure. Excellent command of English, Chinese and Cantonese would be a plus, and hands-on experience in MS Office applications. HACC Pcertification is required Skills& Abilities Hospitality Management: Understanding the principles of hospitality management, knowledge of Food and Beverage and Culinary. Business Acumen: Knowledge of business operations, including budgeting, forecasting, revenue management, and financial reporting. Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Technology: Proficiency in hotel management software systems. Leadership and Team Management: Ability to lead, motivate, and manage a diverse team, fostering a positive work environment and promoting professional growth. Customer Service Excellence: Exceptional skills in managing guest experiences, handling F&B complaints, and ensuring guest satisfaction. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Communication: Strong verbal and written communication skills, capable of effective interaction with guests, staff, and external stakeholders. Problem-Solving: Proficiency in identifying problems, analyzing potential solutions, and making decisive, effective decisions. Organizational Skills: Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations across different departments. Attention to Detail: A keen eye for detail, ensuring all aspects of F&B and facility presentations meet or exceed hospitality standards. Adaptability: The ability to adapt to changing situations, guest needs, and industry trends,often with a proactive approach to innovation and improvement. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury services the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. Itis this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Marriott International is an equal opportunity employer. We believe in hiring adverse workforce and sustaining an inclusive, people-first culture. Weare committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

核心职责： 1、参与酒店筹建工作，主导统筹酒店筹开阶段各项工作； 2、全面负责酒店日常经营管理，对酒店的经营业绩、客户满意度、安全运营等指标负责； 3、代表酒店建立和维护各类外部关系，处理紧急突发事件。 任职要求： 1、大专及以上学历，酒店管理类专业优先； 2、十年以上高星级酒店工作经验，三年以上同等岗位工作经验，熟悉酒店多个核心业务部门的工作流程与管理规范，具备酒店筹开工作经验，具备国际品牌酒店或亲子度假酒店经验者优先； 3、具备优秀的团队管理能力，具备优秀的统筹协调、资源整合、业务拓展能力； 4、本岗位为公司新筹建酒店储备岗位。

【职责内容】 岗位职责： 1、制定每月销售目标及销售实施方案； 2、对目标客户进行分析，指导合作门店人员与技术服务老师工作，共同配合完成销售任务； 3、负责门店客户见诊、做疗程方案、销售成交等工作； 4、负责重点客户疗程跟踪，做好客情服务。 任职要求： 1、年龄要求22至50岁，有3年以上生殖抗衰行业工作经验； 2、具有优秀的规划能力、沟通协调能力、逻辑思维能力、服务意识强、有亲和力； 3、形象好气质佳，可接受出差； 薪资结构：底薪+提成 工作时间：月休4天，按合作门店工作时间上下班。 公司福利 1、五险一金、年假、年终奖、免费住宿、餐补、出差补贴、交通补贴、节日礼品等各项福利。 2、完善的培训体系，不定期组织拓展、旅游、聚餐等团建活动。 公司总部面试地址：广州市番禺区天安科技园科技发展大厦6楼 616室 广州东之美公司

一、任职要求:1、本科或以上学历，专业不限;2、五年以上同岗管理经验，有大健康设备类、招商管理经验尤佳;3、对线下销售(代理商、大B客户、招商加盟)与线上销售(传统电商及新媒体)均有丰富的管理经验，自驱力强+互联网思维+社媒思维。二、岗位职责:1、根据公司战略规划与年度经营计划，制定国内市场销售计划，确保年度销售目标的达成;2、制定销售渠道战略、广告促销战略、经销商开发战略，制定有效的营销方案;3、统筹国内业务部的日常管理;4、负责国内营销团队的人才梯队建设。三、我们的优势:1、上班时间:8:30-12:00,13:30-18:00，双休(周六值班看部门轮班安排);2、食宿安排:外地人士可以提供免费住宿(水电费个人承担)，早、中、晚三餐免费(不在公司就餐，补贴300元/月);..

【岗位职责】 1、负责制定并执行酒店销售战略，推动酒店整体营收增长，完成年度经营目标； 2、统筹管理酒店市场销售部管理工作，包括但不限于市场推广、销售策略、客户关系维护及大客户开发； 3、分析市场趋势及竞争对手动态，优化商务运营策略，提升酒店市场占有率； 4、主导商务谈判，与合作伙伴、企业客户及OTA平台建立长期稳定的合作关系； 5、协调跨部门资源，确保商务活动高效执行，提升客户满意度及品牌影响力； 6、定期评估商务运营数据，制定改进方案，优化成本控制及收益管理； 7、带领商务团队完成业绩指标，提供专业培训与指导，提升团队整体能力； 【岗位要求】 1、具备出色的商务拓展及市场策划能力，熟悉酒店行业运营模式及市场动态； 2、优秀的谈判技巧及客户管理能力，能独立处理高价值客户合作； 3、数据敏感度高，擅长通过数据分析制定优化策略； 4、具备较强的领导力与团队管理经验，能有效激励团队达成目标； 5、抗压能力强，适应快节奏工作环境，能灵活应对市场变化； 6、思维敏捷，具备创新意识及解决问题的能力； 7、对酒店行业充满热情，愿意接受挑战并推动业务持续增长； 8、有同岗位或希尔顿集团工作经验优先考虑；

协助集团运营中心总经理完成以下工作 体系化建设： 1.负责建立并完善集团运营部内部管理流程与制度； 2.负责建立并完善集团运营部与酒店管理团队之间的管理流程与制度，创造顺畅高效的沟通与技术支持平台。 3.负责制定相关运营管理制度要求下的汇报系统。 项目管控： 1.负责组织编撰合约项目前期可行性报告，如市场定位、经营分析、经营预测等； 2.负责监督旗下酒店执行雅阁集团运营标准，确保旗下酒店管理及服务质量符合雅阁集团要求； 3.负责针对酒店主要运营部门，如客房、餐饮、前厅部、工程部、财务部的运营工作提供技术支持和专业化的指导； 4.负责定期收取运营管理流程规定的报告文件等； 5.保持与酒店总经理之间定期的业务咨询沟通，及时了解酒店经营动态和支持需求，维护良好的沟通机制； 6.根据项目情况及公司发展要求，负责编制相关报告，如年度工作计划、相关部门培训要求； 7.根据公司相关规定，负责定期提交工作总结、计划等文件； 8.在保证酒店服务品质和经营结果的基础上，负责运营费用的收缴。 团队建设： 1.建立高效的运营团队，包括销售、运营工程、财务的管控，根据公司发展需求和酒店经营需要提供专业的技术支持和管理之道； 2.建立并维护运营团队与酒店管理团队的沟通及汇报程序。 商务发展支持： 1.参与商务发展洽谈项目的讨论，提供专业的意见和建议，保证后期签约项目能够符合雅阁集团运营要求和市场发展需求，确保后期运营质量； 2.商务发展洽谈项目提供相关专业的报告。

岗位职责 1.在总经理带领下，负责酒店的日常经营管理工作，对各项经营管理指标负责。  2.提出酒店的经营管理思路，协助确定酒店年度经营计划，并指挥落实。 3.协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4.协调各部门关系。  5.研究市场发展趋势和客户需求，推出符合市场趋势的酒店产品。  6.审定酒店的市场营销方案，和客户满意度，不断提高酒店整体经营状态和水平。  7.提高酒店的管理水平、服务质量。  8.协助总经理负责酒店人才培养，提高酒店整体管理水平，员工素质和服务质量。 任职条件 1 大专及以上学历，酒店管理等相关专业。  2 工作经历主要为国际品牌酒店，具备同岗位工作经验。  3 具备丰富的酒店筹建筹开工作经历，并担任关键岗位角色。  4 熟悉酒店各部门服务及管理流程，尤其具备丰富的房务体系专业知识。  5 善于管理和经营团队，事业心强，富有激情。  6 有较强的适应、沟通、计划、决策和综合判断能力。  7 英语可作为工作语言。  8 能服从岗位工作安排，职业形象较好。 具体工作城市和业务，将会根据实际情况进行安排和确认。 请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

【岗位职责】 1、负责制定并执行酒店市场营销战略，完成年度销售目标及利润指标； 2、统筹管理市场销售团队，优化销售流程，提升团队整体业绩； 3、分析市场趋势及竞争对手动态，制定差异化营销策略，提升酒店市场占有率； 4、维护并拓展高端客户资源，建立长期稳定的合作关系； 5、策划并执行线上线下营销活动，提升品牌影响力及客户粘性； 6、协调与其他部门的合作，确保销售策略与酒店运营无缝衔接； 7、定期提交销售数据分析报告，为管理层决策提供数据支持。 【岗位要求】 1、全日制大专（含）以上学历，至少5年国际连锁酒店相关经验； 2、熟悉珠三角市场优先，具备度假酒店、或者国际品牌酒店经验者优先； 3、具备出色的市场洞察力及战略规划能力，能独立制定并推动营销方案； 4、具备优秀的谈判技巧及客户关系维护能力； 5、抗压能力强，适应快节奏工作环境，能高效完成业绩目标。

【岗位职责】 1、负责制定并执行酒店市场营销战略，完成年度销售目标及利润指标； 2、统筹管理市场销售团队，优化销售流程，提升团队整体业绩； 3、分析市场趋势及竞争对手动态，制定差异化营销策略，提升酒店市场占有率； 4、维护并拓展高端客户资源，建立长期稳定的合作关系； 5、策划并执行线上线下营销活动，提升品牌影响力及客户粘性； 6、协调与其他部门的合作，确保销售策略与酒店运营无缝衔接； 7、定期提交销售数据分析报告，为管理层决策提供数据支持。 【岗位要求】 1、全日制大专（含）以上学历，至少5年国际连锁酒店相关经验； 2、熟悉珠三角市场优先，具备度假酒店、或者国际品牌酒店经验者优先； 3、具备出色的市场洞察力及战略规划能力，能独立制定并推动营销方案； 4、具备优秀的谈判技巧及客户关系维护能力； 5、抗压能力强，适应快节奏工作环境，能高效完成业绩目标。

Position Summary职位概述 Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments.  Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/team member training.  Ensures highest levels of customer satisfaction. 负责监督导和指导酒店的运营部门包括前厅，餐饮/厨房，管家，工程，安保，健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。 1.         To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues:  in particular, the GM, DBD, FC& HRD. 通过和管理层建立良好的工作关系来支持酒店的管理战略，尤其是和总经理，商务发展总监，财务总监和人力资源总监。 2.         Fully contribute to the design of the hotel’s business strategy. 全力关注酒店的经营战 3.         Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). 积极参与酒店内的管理核心项目。（固定资产，装修改造，培训和对客服务） 4.         Actively support the DBD by ensuring that Front Desk and F&B team members are fully trained and committed to upselling. 确保餐饮部，前厅部的员工接受规范的促销培训并致力于更好的推销产品，以此来积极支持商务发展部的工作。 5.         Actively support the DBD in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit. 确保宴会部门的利润以此来辅助商务发展部最大可能的创收。 6.         Conduct routine inspections of all areas of the hotel. 对酒店的所有区域例行检查。 7.         To achieve the planned operational profit margins in both Food & Beverage and Rooms 在餐饮和前厅部完成计划的利润。 8.         Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services). 具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。 9.         Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully. 确保所有的劳动力是根据需求/活动/季节来合理安排的。捕捉集团合作或外包的机会来平衡质量和成本。 10.     To jointly develop and maintain the closest possible understanding of revenue (in rate, volume or Banqueting) from the DBD to ensure the greatest level of alignment between revenue and cost. 共同开发维护和关注来自商务发展的收入（房价，数量或宴会），以确保收入与成本之间的最高水平。 11.     Ensures that purchasing delivers best quality for the most competitive price is purchased. 确保所采购的物品物有所值。 12.     To manage all the direct reports (e.g. Chef, F & B Outlet Managers, Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in a professional and motivating fashion. 用专业的和激励的方法管理直接管理范围内的团队。（如：厨师，餐厅经理，管家，客户经理，宴会经理，总工程师） 13.     Set objectives for each direct report. 为直接管理范围内的部门设立目标。 14.     Review performance on a regular and consistent basis. 定期评估表现。 15.     Offer coaching and guidance when appropriate. 在必要时提供教导和指导。 16.     Recommend relevant salary reviews. 推荐相关的工资回顾。 17.     Deal effectively with instances of poor performance. 合理的处理不良表现。 18.     Identify development needs and future career paths. 确立发展需求和事业发展路线。 19.     Conduct regular Operations meetings including all direct reports. 组织定期的营运会议包含直接管理范围内的分部门。 20.     Recruit high quality team members in conjunction with HR department. 与人力资源部一起挑选高质量的员工。 21.     Ensure sound performance management practices, through recognition and disciplinary action if necessary. 确保健全的绩效管理制度，在必要时采取处罚行动。 22.     To ensure the team members within Operations are well managed with clear objectives and well trained and that they are deployed in the most productive way. 很好的管理运营部的员工，并确保他们清楚目标并通过了完善的培训，以及最合理的部署。 23.     Set clear tasks for each team members. 为每位员工设定清晰的工作任务。 24.     Allocate team members to tasks in the most flexible and productive fashion (with HRD). 灵活的为分配员工以确保生产力的合理化（和人力资源总监）。 25.     Investigate opportunities for outsourcing. 寻找外包的机会。 26.     Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan (with HRD). 确保在各部门里有一位接受过部门培训员培训的员工，为部门制定培训计划，推出季度培训计划（和人力资源总监）。 27.     Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRD). 确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留（和人力资源总监）。 28.     Ensure effective standards of two-way communication exists for all team members. 确保有效地进行双向沟通。 29.     Ensures that all team members attending training sessions are being briefed before and debriefed after. 确保员工按时参加先期和后期的培训。 30.     Responsible for the participation of all new team members to the Spirit of Hilton Orientation program and ensures departmental induction takes place. 确保新员工参加“希尔顿介绍”的出席情况并提供部门的简短介绍。 31.     Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws. 确保排班表是根据酒店的需求制定的并遵循了劳动法。 32.     To ensure the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised. 确保酒店运营维持在最高的质量标准，不违背品牌价值和标准。 33.     Ensure highest possible levels of customer service across the operation. 尽可能的提供高标准的服务。 34.     Actively follow up on SALT & AQ reports instituting corrective actions in a fast and effective manner. 积极跟进SALT和AQ、有效率的采取整改措施。 35.     Actively investigate what further reforms to the operation may be necessary to raise standards. 积极地讨论如何进一步的改革以及重新制定标准的可能。 36.     Ensure that brand standards / use of logo are never compromised. 确保不违反品牌标准和logo的使用规定。 37.     To oversee the running of all Food & Beverage operations ensuring that all department service standards are met consistently. 确保各餐厅一贯的遵循服务标准。 38.     Guarantee all aspects of food & service quality in all the outlets. 确保食品和酒水质量。 39.     Oversee the management of all outlets, the kitchen(s) and Banqueting ensuring that standards, efficiencies and quality are actively promoted and delivered. 确保厨房和宴会部门遵循标准，提供有效率的和高质量的服务。 40.     Ensure the most cost-effective F & B purchasing / menu engineering to meet cost/revenue priorities. 确保餐饮采购、菜单工程满座成本收益的优先次序。 41.     To investigate and implement new F& B concepts with the full involvement of the GM & the VP. 与总经理和副总裁一起开发实施新的餐饮理念。 42.     Through F&B departmental Managers ensure the most cost-effective promotion of all aspects of the F & B operation in conjunction with the DBD (menu presentations/menu/pricing/promotions and ongoing activities. 促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动（菜单/价钱/推广）。 43.     Assist DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy including all pricing. 辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。 44.     Evaluate competitors products and price policy twice per year. 对竞争对手的价格和产品进行一年两次的调查。 45.     To oversee the running of all Rooms Division operations ensuring that all departmental service standards are met consistently. 确保房务区域的所有部门一贯的遵循服务标准。 46.     To ensure that the Front Desk operation, including telephone and all uniformed services, works to the highest standards for customer satisfaction and cost-effectiveness. 确保所有前台员工包含总机，始终提供高标准的服务以及成本效应。 47.     To ensure that all Front Desk systems are fully and effectively utilized and that regular, ongoing training is organized. 前厅部的所有系统都在有效地利用，并持续地提供培训。 48.     To ensure that the housekeeping function (whether outsourced or not) is run to the highest professional quality standards at the lowest level of cost. 确保管家部（不论外包与否）使用最低的成本，达到高质量的标准。 49.     Ensures good work liaisons with other departments (Hsk/ Eng/ Accounting). 与其他部门保持良好的合作（管家，工程、财务）。 50.     Participates in Weekly FO meetings to analyse performance/business and to implement action for improvement and team spirit. 每周参加前厅部部门会议，分析表现/生意和制定发展计划。 51.     Ensures with the FDM and Revenue Manager that a maximum occupancy is reach daily. 与前厅和收入经理共同确保每天达到最高的出租率。 52.     Guides FDM on daily strategy (overbooking-out/booking). 每天为前厅经理提供战略的指引（预订）。 53.     Responsible to ensure best quality of cleanliness throughout the hotel. 确保酒店的卫生状况良好。 54.     Ensures VIP rooms are checked on a daily basis. 确保每天检查VIP房间。 55.     To oversee the running of an Engineering operation ensuring that all departmental service/legal/safety standards are met consistently. 确保工程部的运营一贯的遵循部门标准/法律/ 安保规定。 56.     To ensure that the Engineering team works within all legal and organizational standards and that technical efficiency is maintained at an optimum level. 确保工程部的各项工作均符合法律要求，技术标准和效率保持最佳水平。 57.     With the Chief Engineer and, most importantly, the General Manager, ensure that the highest possible attention is paid to the safety and security of all guests and staff through detailed reviews and checks on all procedures, equipment etc. 与总工程师，尤其是总经理，要通过细致的检查对与客人和员工安保工相关的事宜辅以高度重视。 58.     Challenge existing levels of POMEC expenditure with the Chief Engineer ensuring that energy, payroll and other costs are at the lowest possible level consistent with safety and quality standards. 与总工程师确保POMEC的开支，其中包含能源，薪金和其他花费在遵循安全质量标准的前提下保持最低的花费。 59.     Ensure effective planning of maintenance works to guarantee standard of product quality. 有效的计划维修工作来确保生产质量安全。 60.     Ensures through Chief Engineer that repairs are recorded and dealt with in the quickest possible time. 确保维修工作以及相关的事宜在第一时间解决并记录在案。 61.     To ensure that all IT supplies are ordered and delivered against clearly defined specifications and within or better than agreed budget limits. 确保所有的IT项目供应有序并明确界定的规格，并控制在预算范围内或有所结余。 62.     Ensure the IT SOX compliance. 确保遵循IT SOX的审核标准。 63.     Ensure all IT related contracts are up to date. 确保所有IT相关的合同及时更新。 64.     Ensure all IT operations are in line with the P&P. 确保IT相关的运营遵循各项规章制度。 65.     Prepare yearly budgets in conjunction with GM/DBD/FC/HRD for- revenue; FF&E; manning; capital expenditure; costs and expenses. 与GM/DBD/FC/HRD共同制定年度预算 – 收入，固定资产，人员，大额项目，成本和花费。 66.     Review and approval of all expense accounts for Operations Team. 审核和批准营运部门的所有花费。 67.     Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 68.     To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。 69.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 70.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

行政 Administration § 确保厨房部的各项活动及标准均与集团策略保持一致，同时充分介绍、落实及保持凯悦酒店以及酒店的要求。 Ensures that culinary activities and standards are aligned with the respectiveCorporate Strategy, and initiatives of Hyatt. Establishes and adheres to hotel specifications and standards which areused to ensure that standards are introduced, implemented and consistentlymaintained. § 监督各个部门的操作手册的准备和更新工作。 Assists in overseeing the preparation and update of individual DepartmentalOperations Manuals. § 组织及参与部门的例会，保证酒店内部信息的有效沟通及会议的有效性。 Conducts and attends regular communications meetings and ensures thatdepartmental briefings and meetings are effective and coordinated as necessary. 宾客服务 CustomerService § 确保所有厨房员工时刻提供给客人如品牌承诺的服务。 Ensures that all culinary Associates deliver the brand promise and provideexceptional guest service at all times. § 确保所有厨房员工对酒店其他部门的同事，也就是我们酒店的内部客人也要保证始终如一的高品质服务。 Ensures that all culinary Associates also provide excellent service to internalcustomers as appropriate. § 多在厨房里观察员工和客人/员工和其他部门同事的互动， 并确保关系良好、正常。有需要时指导员工。 Spends time observing Associates to guests / Associate to Associates’interactions.  Ensuring these are alwaysappropriate and coach Associates when necessary. § 以礼貌高效的服务处理来自酒店外部的客人和内部客人的投诉，同时对问题的解决要跟进，并且询问客人的满意度。 Handles all guest and internal customer complaints and inquiries in a timely,courteous and efficient manner.  Following through to make sure problems are resolved satisfactorily. § 确保与客人及同事的良好的互动，保持专业和睦的工作关系。 Ensures positive guest and colleague interactions, maintaining professional andpositive working relationships. 财务 Financial § 利用工作轮换，丰富员工的工作内容等方法来提高工作效率和积极性，在达成酒店财务目标的同事达成客人期望。 Maximises Associate productivity through the use of multi-skilling,multi-tasking and flexible scheduling to meet the financial goals of thebusiness as well as the expectations of the guests. § 保证为客人提供最高水平的服务，同时完成部门的商业目标使利润最大化。 Ensures that each profit centre (e.g. Outlet, Banquets) is operated in linewith maximising profit while delivering on the brand promise. § 确保最低的成本架构为但同时为客人提供品牌承诺的服务。 Ensures the lowest possible cost structures whist also delivering the BrandPromise to the guests. § 协助完成餐饮部年度营运计划的准备。 Assists in the preparation of the Annual Business Plan for Food and Beverage. 对经营业绩进行战略分析以更便于得到准确而有意义的预测，适当的时候也让各个部门经理参与其中。 Strategically analyses business performance to facilitate accurate andmeaningful forecasting, involving the respective Heads of Department asappropriate.      § 以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候也让各个部门经理参与其中。 Proactively manages costs based on key performance indicators, working throughthe respective Heads of Department as appropriate. § 确保财务记录的保留、钱款处理以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。 Ensures that all hotel, company and local rules, policies and regulationsrelating to financial record keeping, money handling and licensing are adheredto. § 协助管理库存，保养厨房内的设施， 和其他固定资产。 Assists in the inventory management and ongoing maintenance of hotel operatingequipment and other assets. § 帮助指导配料的输入，菜谱和其他数据的总结，维持物料管理和成本审查的顺利进行。 Assists with the input and oversight of product specifications, recipes andother data as required, supporting the smooth operation of Materials Managementand Cost Audit functions. 市场营销 Marketing § 准备，落实，更新年度市场计划，当有需要时将部门细分。 Prepares, utilises and updates an Annual Marketing Plan, broken down asnecessary by department. § 及时分析当地的，国内的和国际的市场及供应商趋势，保证酒店的竞争力。 Constantly evaluates local, national and international market trends, vendorsand other hotel/restaurant operations to make sure that the hotel’s ownoperations remain competitive and cutting edge. § 鼓励各下属部门的经理建立良好的公共关系，为酒店提供更多的商业机会。 Encourages Heads of Department to look for Marketing and Public Relationsopportunities to increase awareness and ultimately business. § 不断创新，提高餐厅的营业率。 Continuously explores ways to support outlets in creating products that help tomaximise revenues and profits. § 协助提高酒店知名度和营业额的市场和公共关系的机遇。 Assist in Marketing and Public Relations opportunities to increase awarenessand business levels. 营运 Operational § 充分介绍、落实及保持各项的品牌标准。 Ensures that all Brand Standards have been introduced, implemented and maintainedas appropriate. § 监督各部门的运作，尤其在高峰时间，有需要的时候对部门的工作作出调整，以提高工作效率。 Monitors all operations, especially during peak business periods, workingthrough the respective Head of Department to make adjustments where necessary. § 基于神秘客人调查的结果，尽快改善及实行相关改正。 Responds to the results of the LRA and ensures that the relevant changes areimplemented. § 激励员工的创新意识，并且对他们的创新和对部门的贡献给予肯定。 Encourages Associates to be creative and innovative, challenging andrecognising them for their contribution to the success of the operation. § 与其他管理团队成员积极配合，学习主动灵活的工作方式，为酒店的客人提供最优质的服务，以酒店大局为重。 Work closely with other management associate in a supportive and flexiblemanner, focusing on the overall success of the hotel and the satisfaction ofhotel guests. § 保证所有厨房部员工以积极灵活主动的方式与其他部门的员工协作，我们的精神是：团队协作. Ensures that all Associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. § 确保每个员工知道市场上的应季的和新兴的原材料。 Ensures that all Associates are up-to-date with the availability of seasonaland new products on the market. § 检查和监督食品生产的每个过程，在适当的时候提供反馈信息。 Tastes and monitors products served throughout the operation, providingfeedback where appropriate. § 与物料部经理，和备餐厨房一起保证原材料的物美价廉。 Works with the Materials Manager in the procurement of the best product for thebest price. § 与餐务部经理一起保证厨房的卫生状况，保养厨房中的仪器，将破损率将到最低，延长它们的使用寿命。 Works closely with the Stewarding Manager to ensure that hygiene standards aremaintained.  Supervises Associates tomake sure that operating equipment is cared for and properly used to maximiseits useful life, and to minimise breakage and personal injury. § 监督员工餐厅食品的质量，使员工餐厅的食品质量与其他的餐厅一样高。 Oversees the quality and variety of food and beverages served in the AssociateRestaurant, ensuing that this outlet is operated to the same standard as anyother outlet. § 熟悉紧急事件处理程序。 Familiar with all Fire and Emergency Procedure. 人事 Personnel § 监督和帮助录用厨房部的员工。确保在筛选及录用员工时能依照酒店的职能标准。 Assists in the recruitment and selection of all culinary Associates.  Ensuring that Hotel guidelines and policiesare fully implemented when recruiting and selecting Associates. § 监督餐饮部所有员工的出勤情况，保证部门内所有员工的，着装，仪表和个人卫生符合酒店的标准。 Oversees the punctuality and appearance of all culinary Associates, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards. § 通过适当的培训或指导，最大程度的发挥员工的工作能力。 Develops the skills and effectiveness of Associates through the appropriatetraining, coaching and/or mentoring. § 组织年度工作评估总结员工的进步，并在专业技能发展上给予支持。 Conducts annual Performance Development Discussions with key culinary Associates.  Supporting Associates in their professionaldevelopment goals. § 与进修及培训发展部经理和部门培训员一起计划和落实为员工安排的培训。 Plans and implements effective training programmes with the Learning andDevelopment Manager and Departmental Trainers. § 通过提供反馈信息和每月的总结会议帮助发展部门培训员。 Assists in the development of Departmental Trainers through ongoing feedbackand monthly meetings. § 检查厨房每周的排班表，确保计划中体现了部门的商业目标和酒店的服务标准。 Monitor weekly kitchen work rosters, making sure that they reflect businessneeds and other key performance indicators. § 支持落实人本品牌, 示范并加强凯悦价值观和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcingHyatt’s Values and Culture Characteristics. § 保证所有的员工熟悉我们的员工守则和规定。 Ensures that Associates have a complete understanding of and adhere to Associaterules and regulations. § 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Ensures that Associates follow all hotel, company and local rules, policies andregulations relating to fire and hazard safety, and security. § 为员工敬业度调查的结果提供回馈，对合理要求作出相应的调整。 Provides feedback on the results of the Associate Engagement Survey andensuring that the relevant changes are implemented.  其他 Other Duties § 熟悉行业内的相关规定和员工法规。 Is knowledgeable in statutory legislation in Associate and industrialrelations. § 熟悉并严格遵守员工手册及管理人守则中的规章制度，及有关酒店关于防火、卫生、健康和安全的制度。 Understands and strictly adheres to Rules and Regulations established in the AssociateHandbook, Managers Guides and the Hotel’s policies concerning fire, hygiene andhealth and safety. § 保证高标准的个人仪表。 Ensures high standards of personal presentation and grooming. § 与竞争酒店，商业伙伴和其他的组织建立和维持稳固的，专业的关系。 Maintains strong, professional relationship with the relevant representativesfrom competitor hotels, business partners and other organisations. § 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to changes in the Food and Beverage function as dictated by theindustry, company and hotel. § 根据安排出席酒店和部门的培训以提高技能和知识。 Attends training sessions and meetings as and when required. § 执行额外的合理的任务和职责。 Carries out any other reasonable duties and responsibilities as assigned. § 响应安排，根据酒店、行业和公司的指令做调整，执行其他餐厅 和部门的合理的任务和职责。 Respond to requests to undertake any reasonable tasks and secondary duties alsoin other outlets and departments as normal assigned and adjust to changes asdictated by hotel, industry and company.

行政 Administration 确保餐饮部的活动和相应的合作战略等行动更好的实施 §  Ensures thatthe Food and Beverage activities are aligned with the respective CorporateStrategy, and that the Hotel Actions have been implemented where appropriate. 监督每个部门运营手册的准备和更新 §  Oversees thepreparation and update of individual Departmental Operations Manuals. 定期主持部门沟通会议和确保部门会议是有效和必须是在监管之下的 §  Conductsregular divisional communications meetings and ensures that departmentalbriefings and meetings are effective and conducted as necessary. 客户服务 Customer Service 确保所有的员工实现品牌承诺并且在任何时间都可以提供高标准的客户服务 §  Ensures thatall employees deliver the brand promise and provide exceptional guest serviceat all times. 确保员工总是提供优质的服务给其他部门的所有内部员工 §  Ensures thatemployees also provide excellent service to internal customers in otherdepartments as appropriate. 花时间在公共区域观察员工和客人之间的互动并和客人交谈，巡视所有部门并传授员工必要的客户服务技巧 Spends timein public areas observing employee-guest interaction and talking with guests,working through Heads of Department to coach employees in guest service skillsas necessary. 以礼貌和有效的方式来处理所有的客人和内部客人的投诉和需求并确保问题被满意的解决 §  Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily. 保持积极的客人和同事互动与良好的工作关系。 §  Maintainspositive guest and colleague interactions with good working relationships. 财务 Financial 通过多种技能训练，多种任务同时处理和灵活的计划安排最大化员工的生产力来实现财务目标和客人的期望 §  Maximisesemployee productivity through the use of multi-skilling, multi-tasking andflexible scheduling to meet the financial goals of the business as well as theexpectations of the guests. 确保每个利润中心（例如餐厅，酒吧，宴会厅）在保持品牌承诺的同时是按照最大化生产力来运作 §  Ensures thateach profit centre (e.g. Outlet, Bar, Banquets) is operated in line withmaximising profit while delivering on the brand promise. 确保每个利润中心（例如餐厅，酒吧，宴会厅）在保持品牌承诺的同时是按照最低的成本结构运作 §  Ensures thateach cost centre (e.g. Stewarding) operates with the lowest possible coststructure while also delivering on the brand promise to the guest. 协调年度餐饮部商业计划的准备工作 §  Coordinatesthe preparation of the Annual Business Plan for Food and Beverage. 分析企业绩效战略建立准确和有意义的预测 §  Analysesbusiness performance strategically to facilitate accurate and meaningfulforecasting, involving the respective Heads of Department as appropriate. 基于关键的绩效指标来主动的管理控制成本 §  Managescosts proactively based on key performance indicators, working through therespective Heads of Department as appropriate. 现金的处理和批准要确保和所有的酒店，公司和当地政策法规和财务记录保持一致同时提供及时和正确的财务信息报告 §  Ensures thatall hotel, company and local rules, policies and regulations relating tofinancial record keeping, money handling and licensing are adhered to,including the timely and accurate reporting of financial information 协助盘点管理并不时地进行酒店运营物品和资产的维护 §  Assists inthe inventory management and ongoing maintenance of hotel operating equipmentand other assets. 参与每周的收益管理会议，通过监督价格结构来实现收益的最大化在餐厅和宴会 §  Participatesin weekly yield and revenue management meetings actively, overseeing theappropriate pricing structures to maximise yield and overall profits in Outletsand Banquets. 营销 Marketing 准备，使用和更新年度市场计划 Prepares,utilises and updates an Annual Marketing Plan, brokendown as necessary by department.  经常评估当地的和国际的市场趋势，供应商和其他酒店的运营来确保我们酒店可以保持竞争力和市场尖端地位 §  Evaluateslocal, national and international market trends, vendors and otherhotel/restaurant    operations constantlyto make sure that the hotel’s own operations remain competitive and cuttingedge. 鼓励部门经理积极开拓更多的市场和公共关系来提高市场的认知度和生意 §  EncouragesHeads of Department to look for Marketing and Public Relations opportunities toincrease awareness and ultimately business. 运营管理 Operational 确保所有公司最低品牌标准已经实现,并在适当的地方实现了可选的品牌标准。 §  Ensures thatall company minimum brand standards have been implemented, and that optionalbrand standards have been implemented where appropriate. 监控所有操作,尤其是在业务高峰期间,通过各自的部门经理在必要时做出调整。 §  Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. 确保所有的凯悦温情和餐饮部经典20条被实施 §  Ensures thatall Touches of Hyatt and the Food and Beverage Top 20 are implemented. 在神秘顾客调查报告上提供反馈来确保相关的改变被实施 §    Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented. 运营管理（继续） Operational(continued) 在互相支持和灵活的基础上和其他的行政管理人员密切的合作来专注于酒店和酒店客人满意度的成功 §  Worksclosely with other Leadership Committeemembers in a supportive and flexible manner, focusing on the overall success ofthe hotel and the satisfaction of hotel guests. 确保餐饮部的员工以我们是同一个团队的精神和其他部门一起创造一个和谐互相协作灵活的氛围 §  Ensures that Food and Beverage employees work in a supportive andflexible manner with other departments, in a spirit of “We work through Teams”. 确保所有的员工都是可以和这个市场和新的产品与时俱进 §  Ensures that all employees are up to date with the availability ofseasonal and new products on the market. 品尝和监督餐饮部所有的产品在整个操作过程并适时的提供反馈意见 §  Tastes and monitors the food and beverage products served throughout theoperation, providing feedback where appropriate. 人事 Personnel 监督和协助所有餐饮部员工的招聘与选拔。确保部门经理在招聘时可以按照酒店的指导方针使用素能的方法来选择员工。 §  Oversees and assists in the recruitment and selection of all Food andBeverage employees.   Ensures that Headsof Department follow hotel guidelines when recruiting and use acompetency-based approach to selecting their employees. 监督所有的餐饮部员工的时效性，确保他们穿着正确的制服并按照酒店的仪容仪表标准保持高标准的个人形象和卫生 §  Oversees the punctuality and appearance of all Food and Beverageemployees, making sure that they wear the correct uniform and maintain a highstandard of personal appearance and hygiene, according to the hotel anddepartment’s grooming standards. 通过适当的培训，辅导和监督来最大化发挥部门经理的技能和能力 §  Maximises the effectiveness of Heads of Department by developing each oftheir skills and abilities through the appropriate training, coaching, and/ormentoring. 进行年度业绩发展与部门负责人讨论并支持他们的专业发展目标。确保他们反过来进行年度业绩发展与员工讨论。 §  Conducts annual Performance Development Discussions with Heads ofDepartment and supports them in their professional development goals.  Ensures that they in turn conduct annualPerformance Development Discussions with their employees. 确保每个部门负责人与培训经理和他们的部门培训师一起计划和实现有效的员工培训计划。 §  Ensures that each Head of Department plans and implements effectivetraining programmes for their employees in coordination with the TrainingManager and their Departmental Trainers. 鼓励员工的创造力和创新,具有挑战性和承认他们的贡献 §  Encourages employees to be creative and innovative, challenging andrecognising them for their contribution to the success of the operation. 支持人民哲学的实现、展示和加强凯悦价值观和文化的特征。 §  Supports the implementation of The People Philosophy, demonstrating andreinforcing Hyatt’s Values and Culture Characteristics. 确保所有员工完全理解并遵守员工规章制度。 §  Ensures that all employees have a complete understanding of and adhereto employee rules and regulations. §  确保员工遵循所有的酒店,公司和当地规则中任何与,火灾和自然灾害安全相关的政策，法规,和安全。Ensures that employees follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.    反馈员工意见调查结果并确保相关变更的实现。 §  Feedback the results of the Employee Opinion Survey and ensures that therelevant changes are implemented. 其他方面 Other Duties 丰富的经验对于员工和劳资关系上面 §  Is knowledgeable in statutory legislation in employee and industrialrelations. 理解并严格遵守员工手册规章制度建立,酒店的有关政策,卫生,健康和安全。 §  Understands and strictly adheres to Rules and Regulations established inthe Employee Handbook and the Hotel’s policies concerning fire, hygiene andhealth and safety. 确保高标准的个人形象和仪容仪表 §  Ensures high standards of personal presentation and grooming. 和我们相关的竞争酒店，生意伙伴和其他团体组织维护牢固的，专业的关系 §  Maintains strong, professional relationship with the relevantrepresentatives from competitor hotels, business partners and otherorganisations. 餐饮部作为变革的反应取决于酒店和公司 §  Responds to changes in the Food and Beverage function as dictated by theindustry, company and hotel. 参加必要的培训课程和相关会议 §  Attends training sessions and meetings as and when required. 进行任何其他合理的分配的职责和任务 §  Carries out any other reasonable duties and responsibilities asassigned.

岗位职责： 1. 全面管理：负责酒店的整体运营管理，确保酒店各项业务顺利进行，达成经营目标。 2.战略规划：制定并执行酒店的长期发展战略，提升酒店品牌影响力和市场竞争力。 3. 财务管理：监控酒店财务状况，控制成本，优化资源配置，确保酒店盈利水平。 4. 客户服务：监督服务质量，处理客户投诉，确保顾客满意度，提升客户忠诚度。 5. 团队建设：领导和管理各部门经理及员工，培养高效团队，推动员工职业发展。 6. 市场推广：与市场销售部门合作，制定营销策略，拓展客源渠道，提升酒店入住率。 7. 安全合规：确保酒店运营符合法律法规要求，保障客人和员工的安全。 任职要求： 1. 教育背景：大专及以上学历，酒店管理、工商管理等相关专业优先。 2. 工作经验：8年以上酒店行业经验，有机场酒店管理经验。 3. 领导能力：具备卓越的领导力和决策能力，能够带领团队实现目标。 4. 沟通协调：出色的沟通技巧，能够与不同层级的人员有效协作。 5. 创新思维：富有创新精神，能够根据市场需求调整经营策略。 6. 语言能力：沟通能力强，具备良好的书面表达能力。

岗位职责： 1. 制订并建立集团酒店财务运营体系的财务制度、统一核算规范、统一核算方法等财务管理功能。主要包括开业前财务筹开工作的计划与规范；开业后酒店财务管理与流程管理等。          2. 建立酒店经营统一的经营预算、核算科目、内部收入管控制度。 建立正规准确的账务处理和报表统计方法，并确保集团公司和业主的利益不受侵害。 3. 遵循公司集团的运营政策和标准并符合相关的法律规定, 及时地准备、制作出公司所需财务和管理报告。 4. 协助成员酒店建立健全财务内部核算制度与规范、培训与指导财务管理规章制度并监督落实。 5. 分别制订集团各品牌成员酒店标准预算模板，并指导酒店的年度预算编订工作。 6. 负责集团对成员酒店财务审计工作，遇总经理、财务总监等重要岗位离职，对离职人员进行离职审计。 7. 组织成员酒店财务负责人开展酒店月度、年度经营分析。 8. 负责收集、整理、检查成员酒店编制的各类经营分析、经营预测、营业统计、年度预算等报告，并提出审核意见。 9. 协助与指导成员酒店财务人员编制各种财务计划、成本计划、努力降低成本、增收节支、提高经济效益。 任职资格： 1.本科及以上学历，具备全服务酒店财务总监任职经历，有酒管公司财务任职经验优先。 2.沟通能力强，有授课能力，英文可做工作语言。 3.能适应频繁出差。

职责描述： 1. 全面负责酒店的经营管理。 2. 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3. 负责实现酒店的营业收入指标和利润指标。 4. 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5. 落实酒店年度财务预算，向各部门下达年度工作指标。 6. 督促酒店维修保养工作和酒店安全管理工作。 7. 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8. 做好酒店机构设置、员工编制及重要人事变更。 9. 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 任职要求： 1.三年以上酒店总经理任职经历，以往任职酒店品牌及经营效益良好。 2.候选人个人形象佳，同等条件下女优先，熟悉广州酒店市场者优先 3. 熟悉酒店各部门服务及管理流程。 4. 善于管理和经营团队，事业心强。

【职责内容】 1、负责荷尔蒙项目整体策划及全国市场运作管理 2、具备运营管理及战略规划方面工作经验 3、具备市场营销专业优先 4、具备3-5年以上运营管理工作经验 5、负责合作伙伴关系维护 6、具有较强的抗压能力，能接受每月短期高频率出差 公司福利提前知道： 1、入职转正即买五险； 2、节假日各种福利发放+不定时下午茶； 3、入职满一年有5天带薪年假，以N+1方式递增； 4、吃喝玩乐拿礼物的生日会； 5、有竞争力的薪资体系，让你在这里有付出就会有收获； 6、每年递增工龄工资，满一年+300/月、满两年+600/月、满三年+1200/月 以此递增。 7、高端体检中心，员工免费体检（年/次）； 8、公司出资支持不定期团建、旅游，公司氛围超级好；

【职责内容】 1、负责荷尔蒙项目整体策划及全国市场运作管理 2、具备运营管理及战略规划方面工作经验 3、具备市场营销专业优先 4、具备3-5年以上运营管理工作经验 5、负责合作伙伴关系维护 6、具有较强的抗压能力，能接受每月短期高频率出差 公司福利提前知道： 1、入职转正即买五险； 2、节假日各种福利发放+不定时下午茶； 3、入职满一年有5天带薪年假，以N+1方式递增； 4、吃喝玩乐拿礼物的生日会； 5、有竞争力的薪资体系，让你在这里有付出就会有收获； 6、每年递增工龄工资，满一年+300/月、满两年+600/月、满三年+1200/月 以此递增。 7、高端体检中心，员工免费体检（年/次）； 8、公司出资支持不定期团建、旅游，公司氛围超级好；

【职责内容】 职责说明 1、在公司经营战略指导下,进行市场调查和反馈,确立和 调整公司定位与发展方向 2、与合作上建立良好的业务合作关系,发展与培养合作关 系,开展运营项目的推广工作; 3、合理配置资源,进行有效的团队绩效管理,保证计划的有效执行; 4、能够组织和支持各地市场主管按公司方案完成开发和扶持任务。 职位要求 1、年龄28-50岁,8年以上美容行业运营工作经验; 2、有企业管理及人事行政工作经验,具有出色的计划、协调和实施能力,优秀的沟通表达能力、决策能力以 及复杂问题处理能力; 3、精通营销策划,具有专业的美容养生知识 4、对工作有激情并富有创新意识,能承受较大的工作压力 2，业务职责  (1)负责所辖区域对产品技术问题的解答，维护、宣传公司品牌与形象，传达公司的各类政策； (2)协助代理健全、完善品牌小组成员，更好地推广公司品牌； (3)协助所辖区域代理商的终端会、沙龙会、招商会等会议实施； (4)收集代表性顾客案例、代理商、加盟店，并及时提报至上级领导； (5)协助代理商、加盟店做好开业前的筹备、宣传及驻店扶持等工作； (6)负责所辖区域内各种促销活动的推广和执行，及时汇总市场动态信息，并提报至上级领导。 3，市场管理 (1)收集、整理市场对公司的建议和投诉，协助跟进、解决投诉事宜； (2)协助开展新代理商、加盟店的前期维护，及对重要代理商、加盟店长期紧密的客情关怀工作； (3)负责所辖区域的代理商、加盟店的管理工作，对客户档案进行总结分析、信用评级等工作； (4)负责将公司目标任务分解，向区域代理商、加盟店传达公司的各项运营事件，承担公司下达的所辖区域业绩任务责任； (5)监督所辖区域代理商、加盟店对我司品牌的推崇度及回款、出货、窜货等情况； (6)积极配合公司的会议活动安排，做好邀约通知等。 4，团队管理  负责所辖区域销售团队美导工作的落实、管理和考核等工作，带领团队完成任务。 需有同等岗位经验。提成奖金另算哈 职位标签 分红，年终奖，公积金，旅游，购买商业险，节假日福利，社保，带薪年假，公司产品福利，岗前培训

【职责内容】 职位要求： 制定战略，负责业务拓展； 负责团队的组建与管理，完成销售目标； 指导实施市场营销行为； 负责管理和培训。  福利： 有机会成为公司合伙人，享受年终奖、带薪年假、绩效提成、出差补助、保险、每月福利，月四天休，每年享受1－2次大型培训