Consistently offer professional, friendly and engaging service.
始终如一地提供专业、友好和周到的服务。
Direct and lead the day to day Spa operation ensuring all standards are followed.
统管和领导水疗部门的日常运营,确保遵循所有标准。
Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities.
准备水疗部各分支部门的年度预算;确保遵循生产力和开支控制,增加收入机会。
Promote and sell customized Spa programs to conference groups and individuals.
向会议团体和个人推介和销售定制水疗计划。
Work with Hotel\Regional Sales and Marketing departments.
与酒店\区域销售与市场营销部门合作。
Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques.
全面了解竞争对手情况,包括位置、产品、定价、促销和销售技巧。
Create and lead the implementation of 12-month marketing plan.
创建 12 个月市场营销计划并领导计划的实施。
Submit monthly report requirements; including business reports and treatment audits.
提交月度报告要求,包括业务报告和理疗检查。
Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales.
确保团队成员熟悉水疗运营的所有领域,包括产品知识和零售销售。
Assist in the recruitment, development and training of all leaders and support talent.
协助招聘、培养和培训所有领导人员和支持部门人才。
Balance operational, administrative and Colleague needs.
平衡运营、管理和人才的需求。
Follow departmental policies and procedures.
遵循部门政策和流程。
Follow all safety and sanitation policies.
遵循所有安全和环境卫生政策。
Other duties as assigned.
上级主管安排的其它任务。
Previous leadership experience within the Spa field required
要求有在水疗领域领导岗位上工作的经验
University/College degree in a related discipline required
要求具有相关领域的本科/大专学历
Computer literate in Microsoft Window applications required
要求能熟练操作计算机尤其是微软应用程序
Experience in the Hotel industry an asset
具有酒店行业工作经验者优先
Experience and certification in one of the Spa disciplines of fitness or therapy preferred
具有水疗健身或理疗课程证书和经验者优先
Excellent communication and organizational skills
出色的沟通和组织能力。
Strong interpersonal and problem solving abilities
出色的人际交往和问题处理能力
Highly responsible & reliable
高度负责和可靠
Ability to focus attention on guest needs, remaining calm and courteous at all times
能够将注意力集中于宾客的需求,在任何时候始终保持冷静和礼貌
Experience in a similar role in a luxury hotel with knowledge of the China market is required
在奢华酒店同等岗位经历熟悉中国市场
· To supervise RoomAttendant and inspect guest rooms and surround service areas. Paying attentionto details by keeping the international standard of room cleanliness andproduct maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及服务区域的卫生,注意从酒店的全局出发并根据要求建立国际化的卫生标准。
· Patrol and beresponsible for floor and inspect ensure guestroom cleanliness up to thestandard set up by the hotel.
巡逻检查楼层,确保客房的清洁。
· To check all the guest rooms, VIP in-house, VIParrival and long staying guests.
检查所有客房,重要客人的房间以及重要客人的到达,以及常住客人的房间卫生。
· To attend to guestrequests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
· To document all dailyactivities and events such as guest complaints and habits in the logbook.
记录日常所有的活动,例如客人的投诉和喜好等。
· To ensure thecleanliness of guestrooms, and ensure maximum guest satisfaction, adhering tothe standard required by our hotel.
确保所有客房按酒店标准清洁,同时保证客人最大程度的满意。
Report the regular work to DOE and Assistant Director ofEngineering
向工程总监和工程副总监汇报工作。
To provide supervision and guidance and on the jobtraining to associates and to follow up on work progress to ensure that it isproperly carried out and completed on time schedule with acceptable quality.Constantly review & inspect completed works (preventive and work request)for any deficiencies that need to be follow up for accuracy and completeness.
管理和指导在岗培训,检查工作程序以便保证工作按时和保质保量的完成。经常回顾和检查已经完成的工作(预防性维护和维修)及时发现不足,以便跟进落实和完成。
Ensure wherever possible that talents are provided with awork place free of discrimination, harassment and victimization.
确保人才不会受到与工作场所相关的歧视,骚扰和侵害。
Treat complaints of harassment and discriminationpromptly and confidentially.
及时和保密地处理骚扰和歧视等问题。
Treat customers and colleagues from all cultural groupswith respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
Identify and deal with issues which may cause crosscultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
Interacts in a positive way with other departments toensure a perfect guest experience.
与其它部门进行有效地互相配合以确保客人的绝佳体验。
Supports operations and assists in achieving team memberand guest satisfaction goals.
支持运作和帮助团队成员实现客人满意度的目标。
Ensure that all potential and real Hazards are reportedimmediately and rectified.
确保所有潜在的和实际的危险是被立即报告和纠正的。
Be fully conversant with all departmental Fire, Emergencyand Bomb procedures.
充分熟悉各个部门的消防及紧急预案程序。
Ensure that all emergency procedures are rehearsed,implemented and enforced to provide for the security and safety of guests and talents.
为了客人们和人才们的安全和消防安全,必须确保所有的紧急程序都被预演、落实和实施。
Ensure the safety of the persons and the property of allwithin the premises by fairly applying Hotel Regulations by strict adherence toexisting laws, statutes etc.
在公平的酒店规则和严格遵守的法律法规下,确保在酒店内所有人的人身和财产安全。
Ensure all talents within the department work in a manner which issafe and unlikely to give risk of harm or injury to selves or others
确保所有人才都在部门内以安全的方式操作,避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。
Use safe manual handling techniques and practice safe work habits followingAccor Health, Safety and Environment policies, maintain procedures to minimizeour impact on the environment and prevent pollution.
遵循雅高酒店集团健康、安全和环境政策,来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。
Ensure confidentiality and secure storage of all intellectual property anddata bases, both hard copy and electronic. Adhere to Accor Internet and Emailpolicy.
确保所有的知识产权和信息的保密性和安全性,包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。
Ensure Hotel, Customer and Talent information or transactions are keptconfidential during or after employment with the company.
无论何时,都要确保酒店,客户和人才的信息或处理的保密性。