Purpose of the positionThis position will be based in Guangzhou. To lead and manage the MICE team of the Region South for short term and long term business growth/ success.Operational missionsMission 1: Lead and manage the MICE team of the region in achieving sales target set.Mission 2: Design and lead B2B regional marketing initiatives to build/maintain key business relationship and drive new business demands.Mission 3: Fully utilize/ locally design and adapt BD/Sales Tools (Linked in, Sales Navigator, Sales Force, etc.) to build market intelligence repository across all channels (Direct and Indirect), to generate qualified leads and ensure high sales conversion rate.Mission 4: Will supervise a team of a few direct reports and manage a smooth cooperation cross departmentally with key BPs to deliver CM Meetings & Events standard stay experience.Responsibilities1. To contribute to regional finance budgeting and achieve regional sales target2. To lead and manage the team’s individual sales targets set for the season3. To drive business development and event execution of RAVs and Mega groups (min.BV ¥1million/group) for short term and long term4. To collect market information and practice and grow business from newly identified channels adapted to the ever-evolving market trends5. To lead B2B regional marketing activities and play active participation in sales calls, tradeshows, industry events, FAMS, client site inspections to generate leads and build strong pipeline for both short term and long term6. To ensure timely client information captured in salesforce and relevant reports7. Regular national business review reports and regional travels to Shanghai or to resorts as business requiresRequirementsEducation: Bachelor degree or aboveJob experience: At least 10 years business development experience and at least 5 years team management experience.Knowledge: MICE / Travel / Hotel / Business DevelopmentLanguages: Bilingual in both Chinese and English language

Purpose:This piosition will be based in Guangzhou to develop the MICE business for South China market for Club Med.  Missions:Mission 1 : Build up sales channel and relationship with key agency and corporateMission 2 : As a team member achieved personal sales targetMission 3 : Work close with resort team to serve each group wellResponsibilities:To build and represent Club Med's upscale, friendly and multi-culture image, develop Club Med visibility and awareness in corporate world;To manage key account by effective sales action, such as regular sales call;To develop sales leads and find potential MICE clients;To maintain partner relationship and Travel Agency prospect list;To coordinate with internal and external customer to hold sales driven actives, such as reward events, onsite inspection, experience trip and road-show, etc.;To obtain signed contracts and payments in full;To prepare accurate and weekly sales reports;To identify MICE key opportunities, threats and propose initiatives action plan;To build rapport with the customers and ensure customer retention rate meet our expected level;To provide effective after-sales services to ensure customer's satisfactory level is high;To devote to other ad hoc missions assigned by line manager.Requirements:Education : Bachelor degree or aboveJob experience : At least 3 years working experience in relating industry, especially in MICE domain or corporate events;Knowledge : Good at office softwareSkills : Strong communication and interpersonal skill, experience and strategy in developing regional marketTechnical skills (tools…) :Languages : Fluent in English (CET 4 or above);Behavior : Be positive, self-motivated, sales created and be able to handle pressure.

Responsibilities:岗位职责    Understand the overall market including competitors' strengths and weaknesses, supply and demand etc. and identify business to achieve personal revenue goals. 了解整个市场包括竞争对手的优势和劣势供应和需求等并确定业务以实现个人收入目标。   Help to determine promotional price and strategy to maximize sales outcome for naked Water, also using negotiating skills and creative selling abilities to close on business and negotiate contracts.帮助确定促销价格和策略以最大化裸心泊的销售结果同时使用谈判技巧和创造性销售能力来完成业务和谈判合同   Increase market awareness through different channels for naked Stables, naked Castle and naked Water通过不同渠道提高裸心谷、裸心堡、裸心泊的市场知名度   Responsible for sending generic quotations and tailor-made itineraries for corporate groups. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).负责发送公司团体的通用报价和定制行程。执行并支持已预定业务的操作(例如生成提案撰写合同客户通信)。   Attend presentation, meeting and networking events to represent naked Retreats and generate exposure and leads in order to expand business development portfolio and responsible for monthly updating of the corporate database.代表裸心度假参加演示会议和社交活动增加曝光度和行业领导力以扩大业务发展并负责每月更新公司数据库。   Actively generate leads for corporate events through proactive and aggressive sales actions such as sales plans and cold calls etc as well as build, maintain and manage relationships with corporate guests.通过积极主动的销售行动如销售计划和电话推销等积极为公司活动创造并建立、维护和管理与公司客人的关系。   Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provide excellent customer service consistent with the daily service basics of naked standard.支持公司的服务和关系策略通过在每个客户体验中提供卓越的服务来提高客户忠诚度。提供符合裸体标准的优质客户服务。   Interacts with guests to obtain feedback on product quality and service levels. 与客人沟通获取对产品质量和服务水平的反馈   Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.通过了解客户的需求推荐最能满足他们需求、超越他们期望的适当功能和服务为客户服务同时建立与公司的关系和忠诚度。   Build and strengthen relationships with existing and new customers to enable future bookings. Manage and develop relationships with key internal and external stakeholders.建立并加强与现有客户和新客户的关系以实现未来的预订。管理和发展与内部和外部主要利益相关者的关系。 Requirements资质要求    University degree major in business or hotel management.大学本科学历商务或酒店管理专业。   Excellent communication and negotiation skills in both oral and written English & Mandarin.优秀的英语和普通话的口头和书面沟通和谈判能力。   Problem solving attitude and forward thinking.解决问题的态度和前瞻性思维。   Committed and detailed-oriented.认真细致。   Able to work independently and have a “can do” attitude.能够独立工作有“愿意做”的态度   Devoted to nature preservation, ecotourism and sustainability is highly desirable.致力于自然保护、生态旅游和可持续发展加分项。   Minimum 3-4 years working experience in hospitality industry or sales related.至少3-4年酒店业或销售相关工作经验。   Proficient in computer skills.精通计算机技能。

岗位职责1、根据本组市场开发计划，制定个人销售活动计划。2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。3、向市场销售部负责人汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。4、以外出销售、电话联络和邮件等方式与所辖区客户保持高度联系。5、处理客户的来电、邮件等。6、协调安排自己所辖客户在本项目的大型活动及VIP的接待工作。7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。岗位要求1、大专以上学历。有从事大型会议中心、政府接待项目或酒店销售等部门的工作经历。2、具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3、了解合同法、企业法、旅游法以及有关涉外法规。4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力

岗位职责1、负责完成部门营业目标确定会议、团队市场分配给自己的销售目标。2、负责不断开发、发展新客户。3、经常拜访老客户，与老客户保持密切的关系，及时掌握老客户的新需求和客源情况，随时为他们处理用房，娱乐用餐、会议等事宜。4、经授权代表本店与客户签订有关团队、会议销售协议，并及时与其他部门沟通，保证协议的实施。5、陪同来访客户参观本酒设备设施，赠送本酒店的宣传资料。6、负责做好团队、会议市场资料收集、汇总及建档工作。及时掌握市场动态，为部门经理提供准确的信息资料。7、协助财务部、前厅部处理好团队、会议开房、信用及结账等工作。岗位要求1、大专以上学历。有一年同岗位工作经验。2、 掌握一定的市场、公关销售知识和技巧，全面了解本酒店的产品和服务。3、 有较强的协调、推销和交际能力及书面、口头表达能力。4、 有销售部、前厅部工作经验。5、 身体健康，精力充沛，仪表端庄，反应灵活。

Job overview职位概述The MICE Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.会务统筹经理需要在活动中传递客户体验，在会议期间处理客户需求，活动结束后继续追踪客户。这个职位的关键是通过了解不同行业/客户的需求，提高客户满意度以及增加酒店收益。在必要时候，也需要管理和指导已经分配给会务统筹团队成员的日常工作。Duties and Responsibilities工作职责INANCIAL RETURNS 财务回报Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction深入了解和认识酒店的主要目标行业，在必要的时候获取各行业/客户的信息从而最大限度地提高客户体验。Prepare Weekly Events Forecast and seize upselling opportunities准备每周预期活动表并抓住增进销售的机会。Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion确保及时跟进和追踪客户和酒店成员的战略关系，从而将生意转换率提高到最高等级。Supervise the timely delivery of Master Invoice to customers and facilitate payment确保及时提供总账单，促使客人结清费用。Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated与预订部、市场销售部以及餐饮部紧密合作，确保客户的活动稳定的进行。PEOPLE 员工团队Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required与会务执行组的同事合作为客人提供特定的服务。Communicate to his/her superior any issues encountered and other relevant information当遇到问题时与他/她的上司沟通和提供相关信息。Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required按照规定出席和参加组织培训课程、每日例会和其他相关会议。Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities在适当的时候监督、引导和培训会议销售主任和会议销售协调员履行他们的职责。GUEST EXPERIENCE 宾客体验In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity在活动策划阶段，与会议策划人协商确定最佳的会议室配置，推荐茶歇时间，菜单制定，食物与饮品的搭配，会议摆桌安排及会场布置等，从而提高会议效率和生产力。Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing会见每一位会议策划人，汇报当日的活动情况，回顾活动的消费，账单和合同外的消费，从而审核最终的账单。Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience计划和开展与客人和宴会同事活动前的准备会议以确保提升客户体验。Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly分配后作为首要联系人，为客人提供直接帮助，为了能迅速地满足客人的需求并使他们的活动顺利进行。Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities管理活动结束后的反馈调查意见的收集，跟进客户以获得活动反馈并确定未来的合作机会。RESPONSIBLE BUSINESS 企业责任Develop awareness and reputation of the hotel and the brand in the local community提高酒店和品牌在当地的知名度和声誉。Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment制定安全和保安措施，确保会议顺利进行，将各种干扰或问题发生的几率降到最低。就各种会议用品与服务等为客户提供指导与建议，尽量减少浪费、节约能源、降低对环境的影响。Perform other duties as assigned.完成其他分配的工作。QUALIFICATIONS AND REQUIREMENTS任职要求Degree or Diploma, and 2 – 5 years of relevant experience in meeting planning in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.大专及以上学历，有2-5年的酒店业或相关服务业的会议策划相关经验。经验类型和程度要求可能因运营规模和复杂性略有不同。Expected to possess the following skills:期望具备以下技能：Good communication and negotiation skills良好的沟通与谈判技巧.Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required能够积极的在所给期限内完成各项要求的工作.Strong organisational skills required to maintain electronic and paper filing systems能够有条理的将电子与纸质文件归档.Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable熟知酒店的政策与程序并且能够有效的与各部门沟通.Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports有较强的语言表达与书写能力，能够清晰准确地获取和传达信息给客人、技术人员、管理层以及团队成员，并能将信息整理成报告.Excellent PC skills (including MS Office)出色的电脑操作技能（包括微软办公软件）.

岗位职责 1、关注宴会时间，日期，地点，客人人数的改变，安排员工服务； 2、负责所有座位安排表，保证餐前准备的充分，提前检查管事部的准备工作； 3、协助其助手或员工摆台，清洁； 4、负责重要人物的宴会，密切注意他们的任何需要； 5、负责宴会厅厨房的正常运作，与行政总厨联系以确保出品； 6、在宴会后确认所有的宴会帐单已经结清并显示在帐目上。 岗位要求 1、行政管理、市场营销及相关专业等大专以上学历； 2、2年以上酒店会务相关工作经验，有大型会务活动协调实战工作经验； 3、具有良好的相关社会资源及服务商体系； 4、具有较强的社交和业务开拓能力，公关能力强； 5、具有优秀的沟通技巧和人际交往能力； 6、优秀的中英文写作、口语、阅读能力。

   Understand the overall market including competitors' strengths and weaknesses, supply and demand etc. and identify business to achieve personal revenue goals. 了解整个市场包括竞争对手的优势和劣势供应和需求等并确定业务以实现个人收入目标。   Help to determine promotional price and strategy to maximize sales outcome for nake Retreats, also using negotiating skills and creative selling abilities to close on business and negotiate contracts.帮助确定促销价格和策略以最大化度假村的销售结果同时使用谈判技巧和创造性销售能力来完成业务和谈判合同   Increase market awareness through different channels for naked Retreats.通过不同渠道提高裸心集团旗下度假村的市场知名度   Responsible for sending generic quotations and tailor-made itineraries for corporate groups. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).负责发送公司团体的通用报价和定制行程。执行并支持已预定业务的操作(例如生成提案撰写合同客户通信)。   Attend presentation, meeting and networking events to represent naked Retreats and generate exposure and leads in order to expand business development portfolio and responsible for monthly updating of the corporate database.代表裸心度假参加演示会议和社交活动增加曝光度和行业领导力以扩大业务发展并负责每月更新公司数据库。   Actively generate leads for corporate events through proactive and aggressive sales actions such as sales plans and cold calls etc as well as build, maintain and manage relationships with corporate guests.通过积极主动的销售行动如销售计划和电话推销等积极为公司活动创造并建立、维护和管理与公司客人的关系。   Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provide excellent customer service consistent with the daily service basics of naked standard.支持公司的服务和关系策略通过在每个客户体验中提供卓越的服务来提高客户忠诚度。提供符合裸体标准的优质客户服务。   Interacts with guests to obtain feedback on product quality and service levels. 与客人沟通获取对产品质量和服务水平的反馈   Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.通过了解客户的需求推荐最能满足他们需求、超越他们期望的适当功能和服务为客户服务同时建立与公司的关系和忠诚度。   Build and strengthen relationships with existing and new customers to enable future bookings. Manage and develop relationships with key internal and external stakeholders.建立并加强与现有客户和新客户的关系以实现未来的预订。管理和发展与内部和外部主要利益相关者的关系。Requirements资质要求   University degree major in business or hotel management.大学本科学历商务或酒店管理专业。   Excellent communication and negotiation skills in both oral and written English & Mandarin.优秀的英语和普通话的口头和书面沟通和谈判能力。   Problem solving attitude and forward thinking.解决问题的态度和前瞻性思维。   Committed and detailed-oriented.认真细致。   Able to work independently and have a “can do” attitude.能够独立工作有“愿意做”的态度   Devoted to nature preservation, ecotourism and sustainability is highly desirable.致力于自然保护、生态旅游和可持续发展加分项。   Minimum 5 years working experience in international hotels in Zhengzhou.至少5年郑州国际品牌酒店工作经验。   Proficient in computer skills.精通计算机技能。

   Understand the overall market including competitors' strengths and weaknesses, supply and demand etc. and identify business to achieve personal revenue goals. 了解整个市场包括竞争对手的优势和劣势供应和需求等并确定业务以实现个人收入目标。   Help to determine promotional price and strategy to maximize sales outcome for nake Retreats, also using negotiating skills and creative selling abilities to close on business and negotiate contracts.帮助确定促销价格和策略以最大化度假村的销售结果同时使用谈判技巧和创造性销售能力来完成业务和谈判合同   Increase market awareness through different channels for naked Retreats.通过不同渠道提高裸心集团旗下度假村的市场知名度   Responsible for sending generic quotations and tailor-made itineraries for corporate groups. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).负责发送公司团体的通用报价和定制行程。执行并支持已预定业务的操作(例如生成提案撰写合同客户通信)。   Attend presentation, meeting and networking events to represent naked Retreats and generate exposure and leads in order to expand business development portfolio and responsible for monthly updating of the corporate database.代表裸心度假参加演示会议和社交活动增加曝光度和行业领导力以扩大业务发展并负责每月更新公司数据库。   Actively generate leads for corporate events through proactive and aggressive sales actions such as sales plans and cold calls etc as well as build, maintain and manage relationships with corporate guests.通过积极主动的销售行动如销售计划和电话推销等积极为公司活动创造并建立、维护和管理与公司客人的关系。   Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provide excellent customer service consistent with the daily service basics of naked standard.支持公司的服务和关系策略通过在每个客户体验中提供卓越的服务来提高客户忠诚度。提供符合裸体标准的优质客户服务。   Interacts with guests to obtain feedback on product quality and service levels. 与客人沟通获取对产品质量和服务水平的反馈   Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.通过了解客户的需求推荐最能满足他们需求、超越他们期望的适当功能和服务为客户服务同时建立与公司的关系和忠诚度。   Build and strengthen relationships with existing and new customers to enable future bookings. Manage and develop relationships with key internal and external stakeholders.建立并加强与现有客户和新客户的关系以实现未来的预订。管理和发展与内部和外部主要利益相关者的关系。Requirements资质要求   University degree major in business or hotel management.大学本科学历商务或酒店管理专业。   Excellent communication and negotiation skills in both oral and written English & Mandarin.优秀的英语和普通话的口头和书面沟通和谈判能力。   Problem solving attitude and forward thinking.解决问题的态度和前瞻性思维。   Committed and detailed-oriented.认真细致。   Able to work independently and have a “can do” attitude.能够独立工作有“愿意做”的态度   Devoted to nature preservation, ecotourism and sustainability is highly desirable.致力于自然保护、生态旅游和可持续发展加分项。   Minimum 5 years working experience in international hotels in Zhengzhou.至少5年郑州国际品牌酒店工作经验。   Proficient in computer skills.精通计算机技能。

   Understand the overall market including competitors' strengths and weaknesses, supply and demand etc. and identify business to achieve personal revenue goals. 了解整个市场包括竞争对手的优势和劣势供应和需求等并确定业务以实现个人收入目标。   Help to determine promotional price and strategy to maximize sales outcome for nake Retreats, also using negotiating skills and creative selling abilities to close on business and negotiate contracts.帮助确定促销价格和策略以最大化度假村的销售结果同时使用谈判技巧和创造性销售能力来完成业务和谈判合同   Increase market awareness through different channels for naked Retreats.通过不同渠道提高裸心集团旗下度假村的市场知名度   Responsible for sending generic quotations and tailor-made itineraries for corporate groups. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).负责发送公司团体的通用报价和定制行程。执行并支持已预定业务的操作(例如生成提案撰写合同客户通信)。   Attend presentation, meeting and networking events to represent naked Retreats and generate exposure and leads in order to expand business development portfolio and responsible for monthly updating of the corporate database.代表裸心度假参加演示会议和社交活动增加曝光度和行业领导力以扩大业务发展并负责每月更新公司数据库。   Actively generate leads for corporate events through proactive and aggressive sales actions such as sales plans and cold calls etc as well as build, maintain and manage relationships with corporate guests.通过积极主动的销售行动如销售计划和电话推销等积极为公司活动创造并建立、维护和管理与公司客人的关系。   Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provide excellent customer service consistent with the daily service basics of naked standard.支持公司的服务和关系策略通过在每个客户体验中提供卓越的服务来提高客户忠诚度。提供符合裸体标准的优质客户服务。   Interacts with guests to obtain feedback on product quality and service levels. 与客人沟通获取对产品质量和服务水平的反馈   Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.通过了解客户的需求推荐最能满足他们需求、超越他们期望的适当功能和服务为客户服务同时建立与公司的关系和忠诚度。   Build and strengthen relationships with existing and new customers to enable future bookings. Manage and develop relationships with key internal and external stakeholders.建立并加强与现有客户和新客户的关系以实现未来的预订。管理和发展与内部和外部主要利益相关者的关系。Requirements资质要求   University degree major in business or hotel management.大学本科学历商务或酒店管理专业。   Excellent communication and negotiation skills in both oral and written English & Mandarin.优秀的英语和普通话的口头和书面沟通和谈判能力。   Problem solving attitude and forward thinking.解决问题的态度和前瞻性思维。   Committed and detailed-oriented.认真细致。   Able to work independently and have a “can do” attitude.能够独立工作有“愿意做”的态度   Devoted to nature preservation, ecotourism and sustainability is highly desirable.致力于自然保护、生态旅游和可持续发展加分项。   Minimum 5 years working experience in international hotels in Zhengzhou.至少5年郑州国际品牌酒店工作经验。   Proficient in computer skills.精通计算机技能。

   Understand the overall market including competitors' strengths and weaknesses, supply and demand etc. and identify business to achieve personal revenue goals. 了解整个市场包括竞争对手的优势和劣势供应和需求等并确定业务以实现个人收入目标。   Help to determine promotional price and strategy to maximize sales outcome for nake Retreats, also using negotiating skills and creative selling abilities to close on business and negotiate contracts.帮助确定促销价格和策略以最大化度假村的销售结果同时使用谈判技巧和创造性销售能力来完成业务和谈判合同   Increase market awareness through different channels for naked Retreats.通过不同渠道提高裸心集团旗下度假村的市场知名度   Responsible for sending generic quotations and tailor-made itineraries for corporate groups. Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).负责发送公司团体的通用报价和定制行程。执行并支持已预定业务的操作(例如生成提案撰写合同客户通信)。   Attend presentation, meeting and networking events to represent naked Retreats and generate exposure and leads in order to expand business development portfolio and responsible for monthly updating of the corporate database.代表裸心度假参加演示会议和社交活动增加曝光度和行业领导力以扩大业务发展并负责每月更新公司数据库。   Actively generate leads for corporate events through proactive and aggressive sales actions such as sales plans and cold calls etc as well as build, maintain and manage relationships with corporate guests.通过积极主动的销售行动如销售计划和电话推销等积极为公司活动创造并建立、维护和管理与公司客人的关系。   Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provide excellent customer service consistent with the daily service basics of naked standard.支持公司的服务和关系策略通过在每个客户体验中提供卓越的服务来提高客户忠诚度。提供符合裸体标准的优质客户服务。   Interacts with guests to obtain feedback on product quality and service levels. 与客人沟通获取对产品质量和服务水平的反馈   Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.通过了解客户的需求推荐最能满足他们需求、超越他们期望的适当功能和服务为客户服务同时建立与公司的关系和忠诚度。   Build and strengthen relationships with existing and new customers to enable future bookings. Manage and develop relationships with key internal and external stakeholders.建立并加强与现有客户和新客户的关系以实现未来的预订。管理和发展与内部和外部主要利益相关者的关系。Requirements资质要求   University degree major in business or hotel management.大学本科学历商务或酒店管理专业。   Excellent communication and negotiation skills in both oral and written English & Mandarin.优秀的英语和普通话的口头和书面沟通和谈判能力。   Problem solving attitude and forward thinking.解决问题的态度和前瞻性思维。   Committed and detailed-oriented.认真细致。   Able to work independently and have a “can do” attitude.能够独立工作有“愿意做”的态度   Devoted to nature preservation, ecotourism and sustainability is highly desirable.致力于自然保护、生态旅游和可持续发展加分项。   Minimum 5 years working experience in international hotels in Zhengzhou.至少5年郑州国际品牌酒店工作经验。   Proficient in computer skills.精通计算机技能。

岗位职责： 1.根据在销售策略中既定目标，向新的、现有的、有可能的客户进行销售，并与其谈判商定最适合的价格以争取最大的利润。 2.通过客户管理，向现有的客户提供服务。 3.销售酒店的所有设施。 4.设立和保持定期的销售拜访模式，与目标市场的主要人物会面。 5.指导和进行市场调研和分析。 6.根据酒店的营业需要，与业务联系人、会务策划者、游客和会展局、旅行社、旅游运营商、航空公司、公司客户、政府部门和其它客人发展并保持联系。 7.通过参与当地市场的各种活动在当地市场上树立良好形象。 8.策划并实施使客人熟悉环境的现场考察活动。 9.需要时出差对酒店进行推销，发展潜在的业务机会。 10.与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。 11.监测现有业务，并在销售策略会上提出建议以扩大业务。 12.发展现有业务，并建立和寻找发展业务的机会。 13.及时与运营部门进行沟通。 14.起动和筹备业务招标工作。 15.评估市场销售数据。 16.协助新产品和服务的准备工作。

本岗位以厦门市场酒店客户资源丰富，有厦门市场酒店客户积累，开发能力强的资深酒店从业者为首要录取条件岗位职责1、通过开发新客户，稳定老客户，以达到所确定的销售收入目标。2、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。岗位要求1、有从事酒店前台、销售、公关等部门的工作经历2、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。3、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力

 The Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales.在酒店关系网和酒店级别范围内及由销售总监制定的内部规定范围内，完成自己的任务 Control customer database mailing list and ensure it updated constantly.控制客户的信息库和通讯名录并保证不断更新。 Maintain existing business and develop new accounts.保持现有客户并发展新的客户。 Maintain good business relationship with all producers.同客户保持良好的商业关系。 Complete weekly entertainment and weekly activities plan.完成每周的款待和活动计划。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. 对团队和商务散客通过电话销售、访问、邮寄开展销售活动。Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 Keep clients advised of latest information regarding hotel’s development.记录客户对于酒店发展的建议和最新的信息。 Familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.熟悉酒店电脑及数据系统的运作和应用程序。确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banquet etc.).关注及配合好整个酒店尤其是主要运作部门对客服务（前厅部、客房部、餐饮部、宴会厅等）。 Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。 Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to Director of Sales.密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集最新的准确信息并反馈给销售总监。 Promotes the hotel as often as possible through entertaining，conducting, site inspections, presentations etc. of the hotel.通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。 At all times, promote a positive image of the hotel in all forms of contact.在随时随地对客发生的联系中提高酒店的正面形象。 Develop & foster close and positive rapport with the public, guests, clients and members of the trade.鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 Promote and sell hotel to be the most popular meeting/banquet venue while concentrating on room sales, maximally utilize all the meeting/function rooms and F&B sales and achieve the highest revenue desired and targeted. 在加强房间销售的同时，推荐酒店的会议、宴会和餐厅餐饮销售。最大限度地利用会议多功能厅和餐厅的设施设备，以取得所预计的最高目标。。最大限度地利用会议及多功能厅的设施设备，以取得所预计的最高目标。 Organize and submit weekly sales report to the DOS组织并提交每周销售报告给销售总监。 Ensure that all new clients have no negative credit references.确保所有新客户均无没负面信用的记录。 Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse确保所有提交给上司的商业报告都按要求快速准确完成。  Perform other related duties & special projects as assigned by the supervisor随时执行上级分配的其他相关任务或特殊项目

FINANCIAL RETURNS 财务回报· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain industry/account expertise when necessary to maximum guest satisfaction深入了解酒店的主要目标行业，并在必要时获得行业/客户专业知识，以使客人满意度最大化· Prepare Weekly Events Forecast and seize upselling opportunities准备每周会议预测并抓住销售机会· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest leads conversion确保及时跟进和落实与客户和利益相关者的战略关系，以提高生意线索转换率 · Supervise the timely delivery of Master Invoice to customers and follow up the payment    确保发票及时交付给客户并跟进帐款结清· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated与预订部、市场销售部和餐饮部密切合作，确保活动的账目汇总 PEOPLE 员工团队· Communicate to superior any issues encountered and other relevant information与上级沟通遇到的问题和其他相关信息· Organize training sessions, daily briefings and other meetings as required根据需要组织培训课程、每日简报和其他会议· Conduct Annual Performance reviews, set Key Performance Objectives and Personal Development plans in line with IHG standards and brand standards for each member of the team根据洲际酒店集团标准和品牌标准，对每位团队成员进行年度绩效评估，制定关键绩效目标和个人发展计划· Through the regular reviews with team members assess performance in line with metrics and expectations from IHG and the hotel and take action as appropriate通过与团队成员的定期回顾，根据洲际酒店集团和酒店的标准和期望评估绩效，并采取适当的行动· Act as escalation point for clients and members of the Meeting & Event Team when issues are not solved at a proper level当问题没有得到适当的解决时，作为客户和会务销售及统筹团队成员的升级处理者· Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。· Organize training sessions, daily briefings and other meetings as required根据需要组织培训课程、每日简报和其他会议· Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。· Attends and participates in training sessions as scheduled按计划参加培训活动。· Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序，包括但不限于：  o House Rules and Regulation酒店的规则和规定o Health and Safety健康和安全o Grooming仪表仪容o Quality质量o Hygiene and Cleanliness卫生和清洁 GUEST EXPERIENCE 宾客体验· Before the planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity在活动前的策划过程中，与会议策划人协商确定最佳的会议室配置，建议会议/休息流程，菜单规划，餐饮协调，餐桌安排，装饰选择等，以提高会议效率和生产力· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing每天与每个会议策划人员会面，汇报日常活动，审核消费，账单和合同账单的任何例外情况，并审核最终账单的估算· Plan and conduct communicate meetings with clients and catering staff to identify ways to ensure the guest experience计划并与客户和餐饮员工举行活动前沟通，以确保客人体验· Handle and manage clients’ queries or issues处理和管理客户的问题· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly根据情况分配作为联络点，为客户提供及时的帮助，以快速满足客户的需求，使活动顺利进行· Supervise the organization of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities监督活动后的电话和反馈调查，并跟踪客户获取活动反馈，确定进一步的业务机会 RESPONSIBLE BUSINESS 企业责任· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment协调安全和安保措施，确保会议顺利进行，减少干扰和问题。指导和建议客户的会议选择和替代方案，可能减少浪费，节约能源，对环境的影响最小· Develop awareness and reputation of the hotel and the brand in the local community.在当地社区发展酒店和品牌的知名度和声誉。· Perform other duties as assigned.完成其它分配的任务。

高级会议销售经理职责：1、当销售团队操纵生意案例/ 需求（价格策略、特殊需求）时给予建议和支持，了使生意质询转变为确认的事件。2、及时为客户准备计划书/合同等。3、对于分派的会议事件从开始要坚持谈判。4、和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。5、将团队涉及信息分发至酒店各部门。例如：发宴会通知单，团队摘要和准备会议讲座。6、在会议组织着有需求或有紧急需求时及时与各部门进行沟通协调。7、让活动组织者和客户在活动/团队停留期间让其客人满意。8、检查宴会运行和与其一起工作的各部门工作，在所有的时间内确保有质量的服务给客人。9、有规律的回顾主要帐户抛入并确保其准确性，需要和客户一起回顾帐单以调整最终发票清单。10、从客户处获得意见反馈并通过必要行动来跟进。11、查阅会议案例和发送会议活动档案给相关姐妹酒店和总部区域销售部。（如果需要）。12、保持制定有效的会议活动数据档案及团队结构图。13、建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系。14、与内部客户（酒店其它部门）和外部客人（客户，会议承办人，供应商）等建立良好的工作关系。15、积极参与完成部门目标和达到市场预算。16、接近监控帐户收入和生意产量。17、与餐饮部沟通一起保证酒店食品卫生管理体系的实施。18、完成任何其他合理的职责和被指派的职责。工作技能技巧要求：1、具有良好的沟通技巧；2、拥有较强团队合作精神；3、较强的人际交往能力；4、有酒店销售经验；5、有客户资源；6、能在强压下胜任工作。

The Crowne Meetings Fulfillment Manager will be responsible for converting assigned leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. Key to this role is developing expertise in understanding sectorial/account needs, maximising lead conversion and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Crowne Meetings Fulfillment Executives and Crowne Meetings Fulfillment Coordinators in their daily tasks.

岗位职责1.协助餐饮经理开展餐饮营销及销售活动，完成计划指标2.实施餐饮部促销方案，组织和协调有关部门，确保促销活动顺利进行

本岗位以厦门市场酒店客户资源丰富，有厦门市场酒店客户积累，开发能力强的资深酒店从业者为首要录取条件岗位职责1、通过开发新客户，稳定老客户，以达到所确定的销售收入目标。2、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。岗位要求1、有从事酒店前台、销售、公关等部门的工作经历2、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。3、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力

岗位职责1、根据本组市场开发计划，制定个人销售活动计划。2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。3、向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。4、以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。5、处理客户的来电、来函。6、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。岗位要求1、本科及以上学历。有从事酒店前台、销售、公关等部门的工作经历。2、具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3、了解合同法、企业法、旅游法以及有关涉外法规。4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。

岗位职责1、根据本组市场开发计划，制定个人销售活动计划。2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。3、向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。4、以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。5、处理客户的来电、来函。6、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。岗位要求1、大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。2、具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3、了解合同法、企业法、旅游法以及有关涉外法规。4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力

 The Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales.在酒店关系网和酒店级别范围内及由销售总监制定的内部规定范围内，完成自己的任务 Control customer database mailing list and ensure it updated constantly.控制客户的信息库和通讯名录并保证不断更新。 Maintain existing business and develop new accounts.保持现有客户并发展新的客户。 Maintain good business relationship with all producers.同客户保持良好的商业关系。 Complete weekly entertainment and weekly activities plan.完成每周的款待和活动计划。 Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads. 对团队和商务散客通过电话销售、访问、邮寄开展销售活动。Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。 Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 Keep clients advised of latest information regarding hotel’s development.记录客户对于酒店发展的建议和最新的信息。 Familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application.熟悉酒店电脑及数据系统的运作和应用程序。确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。 Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banquet etc.).关注及配合好整个酒店尤其是主要运作部门对客服务（前厅部、客房部、餐饮部、宴会厅等）。 Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。 Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to Director of Sales.密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集最新的准确信息并反馈给销售总监。 Promotes the hotel as often as possible through entertaining，conducting, site inspections, presentations etc. of the hotel.通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。 At all times, promote a positive image of the hotel in all forms of contact.在随时随地对客发生的联系中提高酒店的正面形象。 Develop & foster close and positive rapport with the public, guests, clients and members of the trade.鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。 Promote and sell hotel to be the most popular meeting/banquet venue while concentrating on room sales, maximally utilize all the meeting/function rooms and F&B sales and achieve the highest revenue desired and targeted. 在加强房间销售的同时，推荐酒店的会议、宴会和餐厅餐饮销售。最大限度地利用会议多功能厅和餐厅的设施设备，以取得所预计的最高目标。最大限度地利用会议及多功能厅的设施设备，以取得所预计的最高目标。 Organize and submit weekly sales report to the DOS组织并提交每周销售报告给销售总监。 Ensure that all new clients have no negative credit references.确保所有新客户均无没负面信用的记录。 Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse确保所有提交给上司的商业报告都按要求快速准确完成。  Perform other related duties & special projects as assigned by the supervisor随时执行上级分配的其他相关任务或特殊项目

岗位职责1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。2、高效认知和掌握销售线索。3、代表酒店参加国际及国内的销售活动。4、发挥创造力，为酒店的产品及部门做出应有的贡献。5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。6、在所负责的市场区域内，监视和报告市场及竞争者的情况。7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。8、积极地传播产品信息，在负责的市场内营造酒店的知名度。9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。10、主动参与，完成各种销售报告。11、协助计划和配合销售活动。12、协助配合开发制作所有酒店促销材料。13、管理客户档案数据库，手工或以电脑更新客户档案。14、不断地对下属员工给予持续建议及支持。15、执行上级要求的任务，完成市场销售目标。16、遵守酒店酒店的员工守则。17、遵守酒店酒店的政策及程序。18、坚持不断的对自己的表现进行分析评估。19、完成上级交给的其他任务

会展销售经理（MICE)岗位职责：1.积极、主动地开发新客户、维护已有客户，并尽力提高企业在客户活动中的份额；2.采取创新的销售、推广手段，以饱满的热情和亲和力，扩大企业的知名度和美誉度，接触更多的客户，负责让客户了解并产生要在企业举办各类活动的欲望；3.对负责的会议、展览和活动的收款；4.在负责的细分市场内，协助高级经理和总监制定销售策略和实施计划；5.负责对客户的信息进行收集、整理，并添加总数据库，同时进行备份。任职资格：1.大专及以上学历；2.具有2年以上会展场馆或星级酒店销售工作经验；3.对市场营销工作有较深刻的认知，了解南京及长三角地区会展行业市场，并具有一定的行业或政府资源；4.具有良好的市场判断和开拓能力，有优质客户资源可放宽年龄限制；5.具有优秀的沟通协调能力，高度的工作热情和良好的团队合作精神。