Customer Services Executive 项目客服专员Provide first contact resolution to all customer queries over the phone and/or by email通过电话/电子邮件为所有客户咨询提供第一次解决方案Handle incoming calls for complaints and customer inquiries接听热线处理客户咨询及投诉Member Engagement – Birthday, Anniversary calls会员专属服务 – 会员生日、结婚纪念日电话问候Post Pack calls (after the package is dispatched) to confirm the receipt of the membership kit在寄送快递后，电话回访以确认会员是否收到快件Non-user calls (Calling members who have not come to the hotel)未使用会员电话回访（电话回访未使用礼券的会员以促成其使用）Promotional calls – On the special promotions happening at the hotel to boost the member footfalls at the hotel酒店促销活动通知—及时通知会员关于酒店的推广促销活动并促成客人预定Work closely with the Tele Sales team and coordinate with Club Ambassador, Administration executive & other departments for necessary support services 为项目公关、行政专员和其他人员提供必要的支持，完成项目经理委派其协助或促成销售团队成功销售及项目的顺利运作。Coordinate with hotel reservations team to arrange room booking for members协助酒店相关工作人员为会员预订房间并及时跟进记录Coordinate with restaurant staff to arrange table reservations协助餐厅相关工作人员为会员预订餐位并及时跟进记录Tele Marketing Executive 电话销售 Attend Training sessions to develop relevant knowledge, technique and selling skills.参加与销售技巧有关的相关培训； Call prospective customers and influence them to buy memberships by following a prepared sales script.按照事先准备好的销售剧本，打电话给潜在的客户并完成销售业绩； Contribute to team effort by accomplishing individual sales targets. 通过实现个人销售目标，为团队合作做出贡献； Complete sales by recording names, details, addresses and payment details.通过记录客人姓名、详细资料、地址和付款详细资料完成销售； Maintain safe and clean working environment by complying with procedures, rules, and regulations. 遵守各项规章制度，保持整洁的工作环境； Understand customer needs and adjust Sales Flow to target the benefits most suited to the customer.了解客户需求，调整销售流程，使客户利益最大化； All Sales and Commitments made must be made honestly as per the approved offer, policy and terms and conditions.所有的销售和承诺必须按照公司批准的报价、政策、条款和条件诚实地进行销售； Identify opportunities, produce leads and book appointments for the direct sales force with the emphasis on high quality leads.寻找商机，挖掘潜在客户并为高质量的潜在客户做预订； All Company data from the Company should not be taken out of the office.所有销售资料及客户数据归公司所有，不可带出办公室；