This role supports the Global Sales Offices who service Rosewood Hotels and Resorts, KHOS and New World Hotels & Resorts in responding to general client inquiries and requests, assisting clients in the absence of a manager or director, follow-up and handling of leads/opportunities, oversight and optimization of sales technologies, and overall management of office administration functions.Responsibilities:Provide direct sales support to the Director(s) of Global Sales in ChinaProvide direct administrative and data support to the Senior Director, Commercial, Asia PacificRespond to general incoming sales inquiries/opportunities and facilitate any follow-up required to the appropriate director of global sales or hotel sales managerAssist in responding to clients in the absence of a manager or director and forwarding relevant information to the hotels as appropriateCommunicate with customers, on-property hotels managers, staff, and corporate office on a regular basis or as requested by directorsMaintain an accurate and updated sales resource database – to include contacts, accounts, opportunities, and listsPrepare, assist, develop and provide all sales & marketing related reports as requested – or facilitate requests to appropriate individual as necessaryCoordinate sales trip itineraries for directors to include organization and follow-up as neededProvide coordination support to the appropriate director of global sales for tradeshows, roadshow and sales events as assignedConduct budget and expense management including review of all incoming bills, submitting to directors for timely approval, and processing bills with corporate financeSupport client events, sales missions, and tradeshows through planning and coordinationManage group inquiries in the sales resource database including status follow-up with respective hotelsProcess Travel Agent requests including reservations, commission issues, special VIP requests, etcManage Corporate RFP tools and related process and issues Support collateral procurement and fulfillment: process requests and maintain database of requests.Coordinate in-house direct mail and/or email campaigns with Corporate Director of Marketing Communications and/or Corporate Director of Global SalesRepresent Rosewood Hotels and Resorts, KHOS and New World Hotels & Resorts in the highest standards with colleagues, customers, at customer events and tradeshowsSkills & Qualifications:Experience: Diploma/College/Bachelor’s Degree or a relevant field of work, or an equivalent combination of education and work-related experienceEducation: 2+ years progressive work-related experience in the hotel industry is required. Experience with multi-brand entity preferredReferences: Strong personal and business references upon requestMust be able to perform job functions with attention to detail, speed and accuracyAbility to prioritize, organize, multi-task, and follow-up; attentive and responsive to client needs; obsessively service-oriented; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; meet deadlines; maintain confidentiality of guest information and pertinent hotel dataReading, writing, and oral proficiency in EnglishDemonstrate an affinity with technology; proficient in computer skills (including Windows, Microsoft suite of tools, internet) necessary to complete correspondence with internal and external customers via proposals, letters, emails, and inter-office communications. Salesforce, Cendyne, Delphi, RevIntel experience a plusWhile this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
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电子营业执照/人力资源服务许可证