Job Summary职位简述Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize hotel revenue thru effectively following the set selling strategies.随时展现兴趣,热情和专业形象,高效处理所有预订查询。遵循设定的销售策略进行售卖从而使收益最大化。§ Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.§ 练习完整的售卖,高卖,交叉售卖和建设性的售卖技巧,使酒店收益最大化。§ Handle guest queries, requests and complaints related to reservations in a polite and efficient manner, minimize customer dissatisfaction.§ 处理宾客关于预订的问询,需求和投诉时都应有礼貌和良好的态度,使宾客不满意度最小化。§ Record and process reservations made by phone/email/E-booking/GDS and CRS, ensuring response within 24 hours of receipt.§ 及时处理电话/邮件/后台/GDS/CRS的预订并确保在收到的24小时内回复。§ Ensures accurate input of reservations details in the hotel property management system.§ 确保在酒店管理系统录入准确的预订信息。 其他要求:§ 热爱客户服务工作§ 能同时执行多项任务优先考虑