Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize hotel revenue thru effectively following the set selling strategies.
§ Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.
§ Handle guest queries, requests and complaints related to reservations in a polite and efficient manner, minimize customer dissatisfaction.
§ Record and process reservations made by phone/email/E-booking/GDS and CRS, ensuring response within 24 hours of receipt.
§ Ensures accurate input of reservations details in the hotel property management system.