Purpose:  This Team Leader Operation Support will take full responsibility on the team’s daily operation management (WFM) and coaching to create a customer centric team provide the world class customer service in all channels, including but not limited to WeChat (mini program), FLIGGY, MEITUAN, etc.Responsibilities:Comply with TCTS’s service standard and best practice from the local market, a Team Leader Operation Support is primarily responsible for coaching and developing our customer engagement agents to meet monthly key sales and service performance targets.  In addition, she or he is responsible for conducting and documenting formal monthly agent performance reviews.1.         Support the line manager to review and enhance all customer service related KPIs and WFM in the team.2.         To continue to optimize the operation process accordingly to maximize the clients’ satisfaction and NPS based on customer feedback.3.         Cooperate with product, marketing & sales’ team to provide insights of product innovation, as the POC of GE team to push the product innovation base on consumer insight.4.         Closely work with QA section to track and measure travel consultants’ productivity and efficiency.5.         Assist the line manager on operation reporting, projects, and implementation of relevant Process.6.         Effectively address any issues in collaboration with others as appropriate; proactively identify and prevent potential problems.7.         Help develop problem solving skills among direct reports and other team members as appropriate.Skills, know-how and experience:1.         Effective communication skills: clearly and concisely express ideas both verbally and in writing.2.         Across-functional cooperation at all levels and from diverse backgrounds to exchange ideas, information, and opinions.3.         At least 3 years’ team management experience to manage more than 20+ agents team scale in customer service team in domestic OTA or travel agency is preferred.4.         Strong leadership to coach the team member with proven track record to handle promotion spike (like 11/11) in travel agency or OTA before.5.         Be proactive to any new ideas internally or from other team and have the capability to plan and implement the new idea systematically.6.         Strong problem-solving skills, ability to work well under pressure and effectively handle multiple, concurrent demands.7.         Be familiar with WeChat etc. eCommerce platform and related customer communication tools (e.g., UDESK etc.), good at reporting and analysis from these tools.8.         Good Microsoft Windows Knowledge (Word, Excel, PPT, etc.).College or university degree above.

岗位说明：  执行营销总监下达的工作指令，负责旅行社销售工作，采购优势资源，策划推广，制定部门发展规划，完成每月销售任务指标及年度销售任务指标，严格遵守公司行为准则规定及保密制度。任职条件：自然条件：性别、身高不限，五官端正，26岁以上，有良好的职业道德。学历要求：市场营销、旅游或企业管理相关专业本科或以上学历。语言能力：普通话表达能力良好、英语听、说、写熟练优先。工作经历：有5年以上旅行社全面管理经验，或任旅行社省内游经理两年以上（从事过营销、旅游、管理等）。工作能力：1、具有高度的判断力和计划性分析能力；具有很强的控制、协调能力和表达能力；具有出众的领导管理才能和良好的行业管理理念，应变能力及营销能力。 2、具备旅行社业务实操及领导管理才能；高度分析判断技能、产品策划、采购的经验。3、旅游管理、营销知识和市场策划知识、企业管理专业或相关专业。4、作风严谨稳健，沟通能力强、自律性强，具备极强的敬业精神和开拓意识，具备政策执行能力、注重实效性。

岗位职责：1、负责策划针对旅行社的推广销售活动，完成每月销售指标；2、负责市场调查，掌握本地及周边地区旅游行业情况；3、负责与客户保持良好联系，发掘潜在客户，扩大企业市场范围，为客户提供服务；4、执行订房业务，尤其是旅行社、订房中介等的预订工作；5、与各旅行社或公司建立长期稳定的合作关系，定期将最新消息和各类变更发送至各旅行社或公司。6、负责与各旅行社、订房中心签订协议并归档。岗位要求：1、大专及以上学历，市场营销等相关专业优先考虑；2、3年以上酒店销售和团队管理工作经验，具备一定旅行社的客户资源；3、具备较强的市场开拓能力及问题处理能力，善于公关危机处理；4、具有良好的沟通能力以及综合协调能力。

岗位职责：1. 负责酒店所有酒店OTA渠道的整体运营工作；2. 监督各事业部酒店价格体系制定与执行；监督各酒店线上优化工作执行；3. 制定酒店OTA运营策略（重点关注流量增长），对OTA渠道流量增长负责；4. 对接OTA业务团队，获得渠道资源。统筹OTA线上活动，制定活动方案，审核参与酒店等；5. 分析OTA市场动向、平台特点以及发展趋势。任职资格：1. 专科及以上学历；2. 一年以上OTA运营管理工作经验，熟悉携程、美团、去哪儿等OTA平台运营规则；3. 具有敏锐的市场预测能力和数据思维意识；4. 具备优秀的营销技巧，较强的运营策划能力；5. 具备较强的团队管理能力和高度的客户服务意识。

岗位职责：1、负责团队的前期筹建、各部门的运营及监管；2、将现有产品渠道及旅游产品配发给各个部门经理，及时将产品投放市场；3、与各部门配合，及时开发新的旅游线路及渠道，实现旅游产品的多元化；4、配合集团公司对未来旅游市场的开发及方向，并提出个人建议；5、对各营销部门的业绩及时掌控，并做出合理的激励方式，使营业额提升，创造更大利益；6、为集团公司重点培养所需人才。任职资格：1、大专及以上学历，旅游管理、企业管理、工商管理等相关专业；2、具备5年以上旅游公司、国际旅行社运营管理经验者，有旅游电商运营管理能力者优先。3、熟悉旅行社业务和运营流程；4、掌握先进企业管理模式及精要，具有先进的管理理念；5、善于制定企业发展的战略及具备把握企业发展全局的能力；6、具有敏锐的商业触觉、较强的团队建设能力；7、熟练使用Office办公软件者。