岗位职责/职位描述
作为销售部秘书，您将应以最高标准完成以下任务:
• Maintain document filing, tracing and correspondence to system.
• 负责部门文件存档及更新，确保部门文件与系统信息一致。
• Handle the coordination of follow-up actions by S & M team member or other Departments with relations to Sales, Administer and coordinators any other Sales activities.
• 处理协调销售部员工的活动及其他部门和销售部的关系，协调管理部门内所有其他活动。
• Prepare and send out quotations or contracts to travel agents tour operators or related.
• 为销售经理制定并发出报价或合同给旅行社或客户。
• Ensure that all enquiries are replied within 4 hours and then properly put on trace or file, and correspondence system of the division.
• 保证所有发出的报价在4小时内回复,并且适当地放在文件夹里，跟进和系统一致。
• Ensure that all coming correspondence is replied within 24 hours and then properly put on trace or file, and correspondence system of the division.
• 保证所有发出的合同在24小时内回复,并且适当地放在文件夹里，跟进和系统一致。
• Update and correct the Delphi, Ideas, HR Link, Purchasing system information.
• 更新并确保Delphi, Ideas, 考勤和采购系统信息正确。
• Handle and direct mail activities.
• 处理直接收到的实物邮件。
• Ensure that collateral and promotion materials and office supplies are on hand at all times.
• 确保所有销售资料和宣传手册及办公用品的存货充足。
• Internal Communication — Departmental Briefing; Liaison with other Department; Team member Relations.
• 内部沟通——部门会议；与其他部门的合作；员工的关系。
• Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, team member and team members.
• 保持职业特性的最高水准，对所有住店客人、内部同事的态度要虔诚,
• Perform related duties and handles special projects as assigned by the DOS
• 积极履行销售总监分配工作和任务。
• Attend daily departmental briefing and take meeting minutes.
• 参加部门日常会议并记录会议纪要。
• Participate in discussion.
• 参加商讨。
• Issue communications regarding sales –related information.
• 向所有销售人员传达有关于销售的相关信息。
• Enhance on effective and promote response to customers’ need.
• 提高对客人有效需求的反应。
• Follow dip with relevant documents
• 跟进相关文件的走签和处理。
• Demonstrate honesty, care and nondiscrimination in all our relationships and establish effective team member relations.
• 诚实坦率,在工作中和所有员工建立良好的关系。
• Team Work — Enhance teamwork among colleagues for effective performance.
• 团队工作—有效的增强、实施和同事间的团队合作。
• Inform clients of current rates as well as any charges in rate by email and telemarketing.
• 用电邮或电话告诉客人最近酒店的价格及优惠推广活动。
• Assist sale manager and executive to conduct hotel site inspection for all walk in, meeting group and contracted clients.
• 协助销售经理及代表负责所有散客、团队以及协议客户参观酒店。
• Inform customers promptly about all hotel information updated.
• 及时地通知客人有关酒店信息的变动。
• The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
• 如有必要 ，该部门有权更改或补充该职位描述。
• Carries out any other reasonable duties and responsibilities as assigned.
• 完成任何其他合理的职责和被指派的职责
