Responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.
Fully manage the hotel security department to provide customers and employees with a safe hotel environment. Comply with local occupational health and safety regulations, emergency measures, safety or other use regulations, as well as brand codes and local regulations
ž Provide advice to senior management on all aspects of maintenance support, environmental controls and the operational efficiency of the property.
ž Ensure the effective financial management of the maintenance department by setting maintenance budgets, capital works program’s and engineering plans and ensuring that performance against there are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.
ž Assist in control of Capital Projects, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.
ž Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.
ž Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.
ž Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems.
ž Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion.
ž Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures. Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed. Ensure that the hotel fulfills all compliance requirements.
ž Ensure a technically competent maintenance staff by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.
ž Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.
ž Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building. Ensure that preventative maintenance schedules are in operation and regularly upgraded.
ž Contribute to a high standard of quality control within the hotel by actively participating in the hotel’s Quality Assurance Program.
ž Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision. Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties.
ž Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice.
ž Contribute to the effectiveness of management decision making by representing the maintenance department at management meetings and staff meetings and by ensuring regular liaison with heads of other departments.
ž Work with Human Resources on manpower planning and management needs
ž Work with Director of Finance in the preparation and management of the Department’s budget.
ž Establish good communication and good will with informal leaders and relevant members of local community
ž Coordinate and organize the day to day operations of the department including planning and controlling
ž Manage the develop and implementation of departmental standards
ž Ensure all patrolling, inspection and escort duties are performed to a high standard
ž Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
ž Ensure firearms and other weapons are not carried by staff when on duty
ž Supervise emergency drills
ž Oversee the security department including layout of security personnel and their detailed and regular training
ž Perform leadership training for all senior security personnel
ž Check and analyze all incoming reports to formalize action plan
ž Maintain the loyalty and discipline of all security personnel
ž Ensure all security personnel as well as hotel’s staff are adhering to P&P and security procedures
ž Establish good cooperation with hotel’s senior staff with other hotels
ž Coordinate with the local investigator in crimes & accident handling and investigating
ž Prepare security plan for specific events (seminar, conference, government guest, with wedding etc.)
ž Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
ž Initiate action to correct a hazardous situation and notify supervisors of potential dangers
ž Log security incidents and accidents in accordance with hotel requirements
ž Participate in prepare the Security Manning and Budget.
ž Provide adequate training as a trainer to staff for their career development.
ž Motivate and involve in multifunctional talent pool to ensure the realization of hotel’s overall business objectives.
ž Complete the other tasks which assigned by the leader.
ABILITIES / KEY COMPETENCIES / SKILLS
ž Good communication skills.
ž Good communication and writing skills.
ž Proficient in the use of Microsoft Office.
ž Working knowledge of local laws, investigation methods, fire codes and life safety codes.
ž Problem solving, reasoning, motivating, organizational and training abilities.